Syed Zaid Alam has over 16 years of experience in quality analysis, part improvement, inspection, cost reduction, and supplier quality assurance. He has a strong background in automotive and manufacturing industries. Currently seeking a managerial position to utilize his skills in sourcing, purchasing, product development, and supplier quality assurance.

1. SYED ZAID ALAM
Contact: +973-33952142 ~ E-Mail: alamzaid.nice@hotmail.com
Quality Analyst, Part Improvement, Inspection, Cost Reduction, Product Development, Supplier Quality
Assurance, Complaint Handling,
Versatile, high-energy professional, successful in achieving business growth objectives within turnaround & rapid
changing environment
Profile Summary / Key Skills & Competencies
A dynamic professional with 16 years of successful and enriching stint in the service as well as Automotive & Manufacturing
industry in Quality Analyst, Part Improvement, Part Inspection, Cost Cutting, Product Development & Supplier Quality Assurance,
Complaint Handling & Vendor Management, seeking a challenging managerial position that could best utilize the skill that I have
acquired over my time with in the industry. Worked with Industries such as Hinopak Motors Ltd is larges Bus and Truck
Manufacturing Plant in Pakistan, NCB corporation PVT Ltd is manufacture casted and machining Parts (like Brake Drum Fly Wheel,
Tractor Housing and Gear Box Circular Knitting machine Parts, Drive Plate etc ),.
I am able to work on my own initiative. Deal with fast paced changing environments, with high levels of ambiguity. I am able to
interact successfully with several different departments, lead cross-functional teams and manage personnel from diverse
backgrounds. I am also extremely ambitious, reliable and have a thirst for knowledge. I am totally future focused, a proactive
problem solver with proven ability to succeed in achieving my personal and professional goals & objectives.
I have experience in a number of Local Part Development. Complaint Handling, New Part souring, swot analysis of new source/
Vendor ‘Supply handling Improvement, Part manufacturing process Improvement, cost cutting, Part Development, Project
Management for new vehicle, Manufacturing, Negotiation and Outsourcing. I have worked in many Improvement & development ts
for Automotive, Hino Pak Motors Ltd Quality Assurance division. I wish to acquire a leading and challenging position in a dynamic
and fast growing organization where my knowledge, experience and skills of Sourcing, Purchase, spare parts, Development & SQA
to contribute towards the profitability, growth and stability of the organization.
Proficiency Forte:
Global Quality Inspection Complaint Handling Problem solving
New Product Development Supplier Quality Assurance Vendor Management
Vendor Tooling Audit Cost Reduction Six sigma techniques
Vendor Development Testing/Inspection QMS
Strengths
-Very flexible and adaptable to change.
-Responsible, operate with integrity and team work.
-Learning attitude and logical approach.
-Computer literacy skills in programs that applicable to role.
-Ability to independently define problems collects data, establish facts and draw conclusions.
Career Graph
Hino Pak Motors Limited.
•• Executive Strategic Planning and Improvement for new developed Rear Engine Luxury Bus(2013).Executive Strategic Planning and Improvement for new developed Rear Engine Luxury Bus(2013).
•• Executive Body Local parts (Development, Inspection, and complaints).(2010)Executive Body Local parts (Development, Inspection, and complaints).(2010)
•• Executive Chassis Local parts (Development, Inspection, and complaints)(2008).Executive Chassis Local parts (Development, Inspection, and complaints)(2008).
•• Co-coordinator as a Development of vendorized’s Parts ( 2007).Co-coordinator as a Development of vendorized’s Parts ( 2007).
•• Co-coordinator as a Line Complaint Handling and improvement in Local parts (2006).Co-coordinator as a Line Complaint Handling and improvement in Local parts (2006).
•• Co-coordinator as an Incoming Receiving Parts (2005).Co-coordinator as an Incoming Receiving Parts (2005).
•• To coordinate with vendors for Incoming Parts as Inspector (2004).To coordinate with vendors for Incoming Parts as Inspector (2004).

2. Work Experience
Since June’14 2004: Senior Brand Quality Inspection, Customer Complaint Handling, In-house Complaint Handling, Part
Developed & SQA Engineer with Hinopak Motors Ltd Pakistan.
Reporting to Sr. Quality Assurance Manager
Key Responsibilities in Development
• Inspection Standard development (Follow Drawing, JIS, Hino Standard).
• Evaluating off tool samples (OTS) as per HINO JAPAN inspection standards and compiling test reports
• (Casting, Machining, Rubber, Sheet Metal. FRP and Plastic Parts).
• Time to time vendor visit for monitoring of new development Guide line to vendors in process planning, tooling
development, development schedule, checking fixture and other related matters
• For verification of new Vendor’s Productivity and Reliability of Product through SWOT Analysis.
• Manage and maintain the company’s vendor contract management and documentation proper record keeping.
• Provide support to the development team through supervision and training.
Key Responsibilities in Inspection
• Raw material inspection (Jell coat. Resin, CR Sheets, HR sheets, Pean Wood, Paint, etc.
• Highlight problems, rejection, NCR, weak area of supplier, Root Cause analysis and suggest countermeasures.
• Prepare short term and long term rejection solutions.
• Maintain periodical data for Vendor / supplier rejections.
• Implement supplier individual check sheets before supplies delivery.
• Education of vendors to reduce rejections in P. P. M.
• Improve Key Performance Indicator including Incoming inspection, In-process inspection and Final product through
various improvement initiatives and living Quality Management System.
• Minimizing the Inward Quality inspection by implementing the Fixture and gauges.
• Implementation of corrective actions and monitoring effectiveness.
• Executing cost saving techniques/measures & modifications to achieve substantial reduction in O&M expenditures/gross
margin targets.
• Visiting to Vendor and suppliers regarding quality issues & Process validation.
• Reduction of Internal rejection through Different QC Tools (also with advanced quality tools).
• Work with Production personnel in an advisory role to assist them with quality issues within their department.
• During Inspection follow of TQM Documentation procedures, manuals, standards and specifications.
• Problem Analysis, Problem Break Up, Data Collection, Data Analysis and Solution implementation by six sigma approach.
Developing and completing departmental targets for six sigma projects. .
• Design and implement the manufacturing processes activities, including manufacturing workstation, layouts,
jigs/fixtures/gauges/tools/equipment, applying the principles of 8 types of wastes to minimize waste in the manufacturing
cycle time, minimize/optimize/manufacturing cycle time.
• Train vendor persons on the manufacturing processes during new development.
• Participating in different in-house training activities like Kaizen, Process Capability (CP),Cost Reduction activities,
productivity enhancement, 6 Sigma, creative suggestion, Motivation, Communication Skills and 5S etc.
Key Responsibilities in Customer Complaint
• Conducting Product Audit. Process Audit to reduce non-compliances & achieve customer satisfaction.
• Handled customer queries to meet their expectations.
• Improve customer satisfaction with respect to product quality.
• -Detail aanalysis of customer complaints.
• Review Tooling and implement countermeasure against customer Complaint
• Conduct Survey to customer regarding quality issues.
• Prepare Quality trouble Report against every customer Complaint.
• Performance Test of Critical and functional Parts.
Achievements
• -Improve 120-Nos (Rubber, Casting, Machining, and Sheet Metal Parts) by using Quality techniques.
• -Reduce incoming rejection of critical components from 2.5% to 1.0%
• -Improve OQC CPPM from 33000 to 700 PPM.
• -Improve Customer Complaints 5.0 % to 0.3 %.
• -Improve Parts Tooling and reduction Cost in Approx- In 20 Parts and Safe 1000$ p/Months.
• -Self certification of some critical suppliers by regular supplier QMS audits and follow-ups.
• -Formation 4 Quality Pillars in Plant (DQ, IQ, SQ, and CQ).

3. • -Successfully Developed 08 new Truck and Buses Model with full proof methods without any complaint.
Career Graph
NCB Corporation PVT Ltd.
•• Supervisor QAD for Development, Max Production and Complaint Handling (2004).Supervisor QAD for Development, Max Production and Complaint Handling (2004).
•• Asst. Supervisor Production (2002)Asst. Supervisor Production (2002)
•• Asst. Supervisor Store and control inventory of Imported Japanese Inspection and Machining Tools (2001).Asst. Supervisor Store and control inventory of Imported Japanese Inspection and Machining Tools (2001).
Jun’01 to Jun’04: Supervisor in M/s NCB Corporation PVT Ltd (Manufacturing of Auto and Circular Knitting Machining in
Pakistan)
Reported to Manager Development
Key Result in Product Development:
• Calibration and maintenance of Old Japanese Instruments which were received from Japan (More Than 1000
Instruments).
• Service and maintenance of Old Japanese Machining cutting tools which were received from Japan (More Than 10000).
• Study of samples, drawings, inspection standards and other technical documents which received from customer
• Complete inspection of circular knitting machine sub assembly parts.
• Aluminium Pattern inspection for casted new develop parts.
• Stage wise inspection to control rejection.
• Auto motive parts inspection like Brake Drum, Fly wheel, Tractor Housing, Gear Box, etc.
• Manual balance of Fly wheel Brake Disc and Brake Dram.
• Approximate 60-nos OTS and Pilot approved without any rejection.
• Prepared Countermeasure report against customer complaint.
• Prepared Monthly report.
Certifications
• MBA in Marketing Management in 2015 from Urdu University Since and Technology, Karachi
• B-Tech (Pass & Hons) Mechanical in 2007 / 2014 from Mehran / Indus University of Engineering & Technology,
• DAE (Mechanical) in 2000 from Pakistani SwedishSwedish Institute of Technology Karachi.Institute of Technology Karachi.
•• TSC inTSC in Mechanical Drafting 1996Mechanical Drafting 1996 from Jamia Milia Technical Institute.from Jamia Milia Technical Institute.
Foreign Trainings
•• Overseas Technical Scholarship Program (AOTS) on Production Management from YKC Yokohama Japan. In December 2008.
Trainings
• Certified in Japanese Language Proficiency from Japan.
• Certified in Ultrasonic Testing Method ( NDT ) Level I from Peoples Steel Mills in 2010.
• Advanced Excel Conducted by Institute of Cost & Management of Pakistan.
• Winning Decisions Conducted by Sualeha Bhatti of Wining edge in 2009
• Introduction to OHSAS-18001 Management System conducted by HPML in 2008
• Quality of welding conducted by AT & TC 2008
• Inspection & Measurement Techniques Conducted by HPML 2007
• Productivity Enhancement in Auto vendor of Pakistan conducted by JICA /SMEDA in 2007
• Fire Fighting conducted by HPML 2006
• Leadership Skill Conducted by HPML 2005
•• Short Course onShort Course on Stress ManagementStress Management at Hinopak Motors Ltd. by Ms. Arshi Ahmad Aziz.at Hinopak Motors Ltd. by Ms. Arshi Ahmad Aziz.
Computer Skills
• Ms. Excel , proficiency
• Ms. Word , proficiency level good
• Power point Presentation ,
Remarkable Achievements
• More than 1000 different old Inspection instruments calibrate with maintenance.
• More than 600 of 05 different model parts development from Local vendor without single complete.
• Introduce Control Charts, Control plans and process flow charts first time vendor end.
• Cost Reduction activity through Resourcing of Major Consumable and standard items like Polystyrene foam, Hose Clips,
Door Mechanism, Sikkens Auto paint and accessories, Angle Iron and Ms Sheets.
• Development of Hub & Brake drum Assy for Jr Dutro model from Rastgar Engg

4. • Development of Bumper from sheet metal to FRP
• Development of fly wheel for Hino Buses & Trucks in 2011
• Punctually Award is receiving since last 7 years.
Personal Details
Date of Birth: 07th
July, 1980
Permanent Address: Flat # 44, 4th
Floor, Building # 154, Near Kims Hospital, Umm-al Hassam, Manama- Bahrain.
Languages Known: English and Urdu / Little bit Japanese
Nationality: Pakistani
Marital Status: Married
No. of Dependents: Spouse, Parents and one kid