This document provides an overview of best practices for building an effective immersive learning development organization. It outlines seven key attributes such as having an experienced team with the right skills, a methodology for consistent quality, scalable development processes, and supporting innovation. The document also discusses how to select the right immersive learning projects and provides examples of costs for different types of projects to illustrate how costs decrease with reuse of infrastructure and assets.

1. Immersive
Learning Solutions
Building a Successful
Immersive Learning
Development Organization
Bill West
VP of Immersive Learning Solutions
NIIT, formerly Regatta
phone: (812) 360-2077
email: bill.west@NIIT.com
web: www.NIIT.com

2. 2
“Twenty percent (20%) of
companies with more than
1000 employees plan to increase
their investment
in VR/AR in 2019-2020.”
› Training Industry Inc.

3. 3
“But where do you start?”
› (most of the) Training Industry

4. 4
Best practices for an immersive learning solutions operation
Applying case-driven organizational structures and techniques to ensure the successful
launch of a highly-effective immersive technology and learning development organization.
* Based on Seven Attributes of Highly-Effective Development
Vendors (2013) and Rockstar Vendors (2017)

5. 5
Seven Attributes of a Highly-Effective Development Organization
An Experienced team comprised of seasoned internal learning designers and industry experts
(vendors or consultants) who understand your business, immersive technology, and both learner
and usability design principles to produce effective solutions.
SOLUTIONS CONSULTANTS
Map your business and employees needs to the capabilities of the immersive
technologies. Lead the adoption of the solutions by users and stakeholders.
INSTRUCTIONAL DESIGNERS
Applying a formal methodology that ensures that each VR program is consistent and
equally effective. Work with subject matter to understand the new design experience.
IMMERSIVE MEDIA DEVELOPERS
Professionals bring the experience to life through 360 video and CGI
environments. They create am real-life experience to immerse the user into the
experience.
TECHNOLOGY SPECIALISTS
Work with IT to build solutions that work seamlessly with your LMS, LRS, and
behind your firewall to ensure a safe implementation and reliable data
capture.

6. 6
Seven Attributes of a Highly-Effective Development Organization
Well conceived and tested VR/ID Methodology for consistent quality and effectiveness. The needs
and capabilities of VR are dramatically different than elearning, but the basic principles are the same,
so an adaptable model is needed.
CONTEXT
CHALLENGE
COACHING
CONSEQUENCES
CHOICE
MISSION
An immersive learning experience must be
backed by sound pedagogy that presents
highly focused challenges to mirror real life,
leverages the full capabilities of the
technology and produces the desired
behavioral development outcomes.

7. 7
Seven Attributes of a Highly-Effective Development Organization
An infrastructure of experienced partners and vendors to design and develop solutions
in response to your growing needs without sacrificing quality.
Scalabl
e
Teams
Internal
ID’s
Vendor
ID’s
Internal
Authors
Vendor
Authors
Internal
IT
External
Tech
Experts
Device
Partners
LMS
Admin

8. 8
Seven Attributes of a Highly-Effective Development Organization
A refined development process for efficient, on time, on budget delivery that is both SME
and stakeholder friendly and drives to producing the best solution for each problem.
EMPATHIZE
DEFINE
IDEATE
PROTOTYPE
TEST
LAUNCH
Kickoff Workshops
Interviews/Shadowing
Problem Definition
Behavioral Needs
Organizational Needs
Future State
Best Practices
Sample Environments
Sample Experiences
Priorities
Audience Personas
Behavioral Challenges
Performance Issues
Learning Outcomes
Technology Needs
Storyline Scripts
3D Wireframes
Low-fi VR Versions
Reviews & Iterations
Technology Review
Refine Design Details
Complete Functionality
Alpha/Beta Testing
Feedback Analysis
Reviews & Iterations
Final Version
IT Integration
Device Logistics
LMS Integration
Roll-out
* The diagram represents a process based on Design Thinking.

9. 9
Seven Attributes of a Highly-Effective Development Organization
Technology to facilitate development, integration, and innovation that is compatible with
your ecosystem. An integrated toolset that seamlessly connects devices, content, and data.
User ID
Assignment
Results
Record
VR Content
Apps/Courses
Oculus
HTC
HP
PICO
xAPI Data
VR/LMS
VR CONTENT
MANAGEMENT
SYSTEM
VR/XAPI DATA STORE
ANALYTICS
LMS/LRS

10. 10
Seven Attributes of a Highly-Effective Development Organization
Talented staff supported by a healthy framework that enables them to thrive, learn new immersive design skills,
reach their potential and achieve your vision.
The ID’s role transforms to require many new skills:
› The World Creator
› Environmental Architect
› Storyteller
› Script Writer
› User Interface Designer
› Game Designer
› Film Director
› Casting Supervisor
› Set Designer
› And, of course, instructional designer

11. 11
Seven Attributes of a Highly-Effective Development Organization
Innovation! The ability to explore emerging techniques and technologies; while achieving
the basics without pain. Staying ahead of the evolution of the technologies.
VIRTUAL REALITY
Environment inside a headset
made of 360 video and 3D graphics
to replicate the real world.
AUGMENTED REALITY
Viewed through glasses
overlays digitally created content
onto the learner’s real-world environment.
XAPI DATA ANALYTICS
Data transport format
to collect hundreds of data points
during the virtual experience.
ARTIFICIAL INTELLIGENCE
Refine immersive experiences by
varying the environment with AI
controlled scenarios, characters,
and elements.
COLLABORATIVE REALITY
Enable multiple users
in different locations to virtual reside in the
same environment and interact with each
other.

12. 12
“How do I pick the right project?”

13. 13
VR Does What Other Modalities Can’t

14. 14
How do you pick the right programs?
•Complex manual, mental, or interpersonal tasks
Requires repetition to master (OJT limited)
High cost to company for failure
Performance impacts the bottom line
SOFT SKILLS
(REHEARSAL)
TECHNICAL SKILLS
(PRACTICE)

15. Interpersonal Skills
Empathy-Driven; Rehearsal-Based Examples
Customer Service and Call Center
Practicing processes and human interactions over and over.
Compliance and Code of Conduct
Code of Conduct – authentic simulations the require the employee to
respond to inappropriate situations.
Sales Skills and Product Knowledge
Bonding the learner with the characters and the environment.
Sexual Misconduct / Diversity and Inclusion
An instinctive bodily response to a stimulus or experience.
Doctor/Administrator Interaction
Practice interacting with doctors and clinic/hospital personnel,
represent the product and the company brand effectively.
New Employee Orientation
Tours of global factories, conversations with the founders, overviews
of industry and brand.
https://tinyurl.com/VRfeedback2

16. Technical/Procedural Skills
Competency-Driven; Practice-Based Examples
Other highly dangerous work
Practicing processes and human interactions over and over with
multiple variables changing with each interaction for a custom
experience.
Laboratory simulations
Detailed reaction to the combination of ingredients reinforces the
authenticity and effectiveness of the experience.
Quality assurance
Allow for realistic 360 inspection of equipment and materials to
identify errors. Produce random combinations of errors to
identify.
Manufacturing and maintenance
Practice the procedures to use equipment, react to faults, handle
many variations without damaging the equipment.
Safety, OSHA, and materials handling
Explore the environment, warehouse, laboratory, or factory
without personal risk or constraints.
Mechanical processes
Practice manual procedures over and over, challenged by anomalies,
without cost or danger to the employee.
http://tinyurl.com/VRagency

17. 17
What Does It Look Like? (Click on each thumbnail to launch the demo)
Environment
Immersing the learner in an
authentic and believable world.
Hands-on
The ability to act-in, influence, and
play a role in the environment
Practice and Rehearsal
Practicing processes and human
interactions over and over.
Repetition
Simulate failure repeatedly without
harm to person or equipment.
Visceral Reaction
An instinctive response to a
stimulus: enticement, stress
or threat.
Coaching / Certification
Methodical responses reinforce the
effectiveness of your experience.
.
Safe Zone
Exploring the environment
without personal risk or
constraints.
Empathy
Bonding the learner with the
characters and the environment.

18. 18
Copyright 2020, NIIT LLC - All Rights Reserved Slide #18
Measurement Observational and Data Assessments
• Hundreds of data points measuring knowledge retention, skills development, and application.
• Tracking decision processing, individual choices, tendencies, risk tolerance, etc.
• Track accuracy, effectiveness and efficiency of performance
• Tracking eye movement, gestures, response time
• Observe the performance (and coach) from outside the headset
• Certification against role criteria, compliance, and other mandate

19. Our Three-Pronged Approach to Success
Proof of
Concept
Evidence of
Effectiveness
Fully functional VR
training program applied
to a critical business
need.
Digital
Roadmap
Plan for
Integration, and
Deployment
Collaborative process to
determine all integration
and adoption
requirements
VIP
Webinars
Knowledge
Transfer for
Stakeholders
Periodic workshops for
L&D and stakeholders to
understand process
16-24 Weeks

20. Cost Analysis

21. VR Cost Analysis
Initial infrastructure drives costs higher in the first project. Cost includes
acquisition of VR devices, integration with IT, and support structure.
1
Subsequent projects do not incur added infrastructure costs, thus price
drops substantially to new content development costs.2
Continued development begins to built reusable assets, further
reducing the cost of subsequent projects.3
Driving Factors for Cost Reduction
Copyright 2020, NIIT LLC - All Rights Reserved Slide #21

22. 22
Examples of Project Costs
TYPE OF ENGAGEMENT
ENGAGEMENT
DURATION DESCRIPTION PRICING *
Proof of Concept 10 minutes Interpersonal Topic $40,000-$60,000
Pilot Program 30 minutes Interpersonal or Technical Topic $70,000-$85,000
Practicum Training 45-60 minutes Interpersonal and Decision Making
Making
$75,000-$85,000
Diversity Program 60 minutes Empathy Based Conduct $150,000-$200,000
Sales Enablement 90 minutes Conceptual and Interpersonal $200,000-$250,000
Digital Reality Roadmap
Roadmap
3-6 weeks Interviewing, Consulting $25,000-$50,000
VIP Webinars Bi-monthly Education Sessions No extra charge
* All pricing is for comparison and illustration of effort. Each project must be estimated individually to
consider all factors that influence the price.

23. Deployment Cost Breaks
Cost Factor Course 1 Course 2 Course 3 Course 4-6 Course 7-9 Course 10-
12
Software/Integration/Logistics $100,000 $25,000 $10,000 $5,000 $5,000 $5,000
VR Training Program
(average rate of 360-video and CGI-based
programs)
$200,000 $120,000 $80,000 $50,000 $45,000 $45,000
Total per Course $300,000 $145,000 $90,000 $55,000 $40,000 $30,000
Devices (estimate) N * $600 N * $600 N * $600 N * $600 N * $600 N * $600
Infrastructure Installed Reusability / Scalability
All costs are estimated based on general averages
used here for illustration of cost breaks. All projects
are unique and must be estimated individually.
Relative Investment per Course

24. Cost Savings
Sample from Top Five oil company
Cost Competitiveness
CASE 1
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
100 200 300 400 500
COST
AUDIENCE
VR
ILT
Hazardous Facilities and Safety

25. Improved Performance
Sample from leading insurance services company
100
120
0
20
40
60
80
100
120
140
Before VR After VR
AverageTicket Size Sold
On-Boarding: 27 markets over 4 countries
100
110
0
20
40
60
80
100
120
140
Before VR 12-Months After VR
Employee Retention
CASE 2

26. VR improves both the learning experience and
performance.
Customer Service
Performance Improvement
Employee/User
Satisfaction Results
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Results from a leading global financial services company show that VR can
positively impact both the learning experience as well as performance improvement.
CASE 3

27. About Us

28. 28
28
We use Design Thinking
as core to our process.
We build end-to-end
blended solutions,
essential to VR success.
Our VR can even
work without
headsets!
Industry pioneers, 40-
year legacy, zillions of
awards, masters of every
modality.
We blend game mechanics
with VR/ID to create highly
engaging experiences.
We help develop your
people to build their own
VR programs!
Our VR talks to your
LMS!
We provide a whole
product spanning all
learning services, not just
VR courses.
We have secret sauce that
enables us to produce
empathy and behavior
change.
What sets
us apart

29. 29
We understand where immersive technologies fit into the full ecosystem.
Personal
Online
Technology
Strategy
Mobile
Social
On-Demand
Communities
Of Practice
Social
Learning
Virtual
Reality
Online
Learning
Micro
Learning
Games
Adaptive
Learning
Mobile
Learning
Augmented
Reality
CONTENT
Search
Engine
Artificial
Intelligence
xAPI
Sensory
Devices
Portals
LMS
LCMS
Authoring
Tools
Learning
Record
Store
Career
Mapping
Assessment
Analytics
Curriculum
Planning
Learning
Operations
Mentoring
Programs
Virtual
Learning
Business
Simulations
Classroom
Learning
Self-Study
SIMS
Online
Help
Embedded
Performance
Support
Learning
Strategy
Expert
Facilitation
GeoPresent
Support
Mobile
Apps
Gamification
Video
Story
Telling
Curation
Social
Leadership
Job Aids
Animation

30. 30
We Provide the Whole Product
Innovation and Thought Leadership
Research and Education
Learning Ecosystem Architecture
Learning Technology Roadmap
Curriculum Planning
Evaluation & Performance AnalyticsILT/WBT/Mobile/Micro/Game Design
Rapid Storyboarding/Development
Virtual & Augmented Reality
Staff Outsourcing
Managed Services
LMS Hosting and Support
Full Service Addressing All the Needs of Enterprise

31. 31
We Have a Global Reach
FOCUS: Content Development |
Instructional Design | Project
Management
FACILITIES: Sound booth, Full
Service, Media Studio, Green
Screen, Office
FOCUS: Media Development |
Content Authoring | Creative
Services FACILITIES: Sound
booth, Full-Service, Media Studio,
Green Screen, 360 Video Capture,
Broadcast, Post Processing, Office
FOCUS: AR | VR | MR | Games |
Simulations FACILITIES: 3D Visual
Capture | 3D Motion Capture |
Modeling | Immersive Solutions Lab
FOCUS: Technology | Full Spectrum
Content Development | Project
Management | Media Postproduction |
Administration | Delivery Services
FACILITIES: Office | Immersive
Solutions Lab | Full-Service Media
Studio
CHICAGO
ROCHESTER
SHEFFIELD
FOCUS: Gamification| 3D Modeling
| Game Art | Post Processing
FACILITIES: Immersive Solutions
Lab
GURUGRAM
MUMBAI
FOCUS: AR | VR | MR | Games |
Simulations FACILITIES: 3D Visual
Capture | 3D Motion Capture |
Modeling | Immersive Solutions Lab
BLOOMINGTON

32. Atlanta | Bergen | Chicago | Dublin | Gurgaon | London |
Malaga | Mumbai | Rochester | Shanghai | Sheffield |
Toronto
Visit us atwww.niit.com