Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Drive SharePoint Adoption
in Your Organization!
Asif Rehmani, MVP & MCT
CEO, VisualSP
@asifrehmani
A quick story about technology
adoption
The story of a beautiful looking Intranet…
that didn’t help its users
Time for a Q...
Agenda
2 minutes intro about me and our company
Discussion on why we should care about ‘Adoption’
Overview of current chal...
About me - Asif Rehmani
Trainer
Founder and CEO
VisualSP
Chicago, USA
Contact
@asifrehmani
asif@sharepointElearning.com
ww...
About our company - VisualSP
Two Solutions
Help System Training Center
Help users when
They need it
most
Help items for
current page and
context
List of in-context Help
Items
Help Tab
VisualSP ...
SharePoint topics covered
End User SharePoint Site Administration
InfoPath SharePoint Designer
Workflows Branding
Project ...
Giveaway for today’s session
1 Year access to
* Retail value:
$199.50
Target audience for this session:
Communications Specialist
Intranet/Web Content Manager
Portal Solutions Manager
SharePoi...
First question to ask:
What can SharePoint do for
You ?
(aka WIIFM)
11
1. Make you look like a
super hero
2. Progress your career
3. Help you get a job in
any industry vertical
you choose
1....
© DEVintersection. All rights reserved.
http://www.DEVintersection.com12
Poll: What SharePoint version are you
currently o...
Why is adoption of a technology by
Information Workers so important!?
15
Adoption of any new technology is not easy
A new product has to offer a 9x improvement* over the
existing solution in o...
Is SharePoint even up for the job?
© DEVintersection. All rights reserved.
http://www.DEVintersection.com17
What can SharePoint do?
Collaboration
Document ma...
SharePoint Intranet Designs
Source:
http://www.steptwo.com.au/columntwo/make-sharepoint-intranets-beautiful/
© DEVintersection. All rights reserved.
http://www.DEVintersection.com19
Best rated intranets of 2013
7 out of top 10 winn...
Looks like SharePoint is up for the job!
Current SharePoint end user support
and software adoption challenges
SharePoint support person point of view
1. Users ask the same question again and again
2. I don’t have enough hours in the...
End User point of view
1. I like the way we are currently doing things. Why change it?
2. I don’t want to learn a new tech...
Remember the first phone that ‘felt’ smart
Remember the magic created with this
device?
How did it happen?
How can we create our own magic?
Coming up:
The quick solution to End User
Adoption
Proven strategies from the field
Components of SharePoint Adoption
1.Get an Executive sponsor
2.End User Training and Support
3.Build ‘no-code’ solutions a...
Executive Sponsorship
Follow the leader
Top down support is a Must!
(otherwise, you might as well call it quits now)
Employees model the behavio...
What can an Executive do to show
his/her support for SharePoint initiatives?
Executive Support in Action
Public proclamation of support and vision for
SharePoint based initiatives
At least one execut...
End User Training and Support
“If you build it, they will come” is sadly not true for
SharePoint
Empathy for end users is the key!
What’s in it for them? Why should they care?
Understand before being understood
Seemingl...
Empathy generating exercises for
SharePoint Admins
If you are a Mac user, try using a PC for one day (or vice versa)
Remov...
What users experience when they come across
something they don’t understand in SharePoint
Example
A user sees that a docum...
Sequence of 'training' end users
1. Communicate business goals – weeks or months in advance
of a new initiative
2. Clarify...
Cost of “training” users the traditional way
Approx. $115 / user (not counting the time off from work)
for an average 2 da...
A Bold statement coming up…
A thorough end users Training on SharePoint is a waste of time
- Theirs and Yours!
Instead…
 ...
Poll
Does your organization provide
context sensitive help to users?
Build no-code solutions
46
Questions to ask yourself
Incorrect questions
 What can SharePoint do?
 How much is the initial cost of the solution?...
What can SharePoint do for your
business?
Human resource on-boarding process
Vacation scheduling system
Vendor management ...
Reasons for going ‘no-code’
Possibilities of what you can do are Enormous!
Quick learning curve
Easier ongoing management ...
Who is building these no-code solutions and why?
Not end users!!
Power Users / Evangelists in each department
• SharePoint...
Identify true pain points and focus in on them
sounds easy, right..? Not so fast
Implement Quick Wins
Examples of no-code solutions
© DEVintersection. All rights reserved.
http://www.DEVintersection.com52
SharePoint Designer
2010
Manipulating Data and Li...
SharePoint
Designer 2013
Workflows
Automate business processes
Powerful No-Code
Apps
Access apps for easy
development
Self Service
Powerful
Search
Empower users to
discover information
Powerful no-code
forms
InfoPath based web forms
Dynamic
Dashboards
PowerView to visualize data
© DEVintersection. All rights reserved.
http://www.DEVintersection.com58
More Dashboards
PerformancePoint Dashboard
Design...
© DEVintersection. All rights reserved.
http://www.DEVintersection.com59
And more Dashboards
SQL Server PowerPivot
Project Management
Utilize Project Server to
manage projects
Live Mapping
Geolocation column
How do I practice my ideas and concepts?
Get a 30 day trial of Office 365
Watch free sample videos at:
http://visualsp.com...
Empowering the Help Desk
Typical Technology Help Desk Setup
Big companies:
Internal Help Desk supporting multiple applications
Small to Medium size...
Providing Help to the Help Desk
Formal training (in-person or online) on SharePoint at the
Power User level – browser and ...
Keeping it Fresh!
Focus on continuous re-marketing
There’s a reason why movie trailers are created months or years in advance.
They create m...
Example of a simple launch campaign
Currently our Intranet is like
But a new one is on the horizon!
Create sense of Accountability
SharePoint doesn’t drive culture change, People do! Empower them!
Place owner info on every...
Hold Food related events on a regular basis
SharePointOberfest (Oktoberfest)
CollaBOOration (Halloween)
SharePointgiving (...
Provide Useful Widgets on home page
Weather
Traffic
Thought of the day
Call to Action
(Raffle coming up)
Always have clear goals defined before proceeding
Commit to continuous improvement
Check...
Driving SharePoint Adoption - webinar presentation
Driving SharePoint Adoption - webinar presentation
Upcoming SlideShare
Loading in …5
×

Driving SharePoint Adoption - webinar presentation

843 views

Published on

Is SharePoint working for you, or are you working for SharePoint..?

Why do many end users cringe when they hear the word 'SharePoint'? It's not because SharePoint is a bad platform (quite the contrary actually), it's because of their past experiences with SharePoint.

This webinar explored how you can make your users fall in Love with SharePoint and drive end user adoption in your organization!

Published in: Technology
  • Be the first to comment

Driving SharePoint Adoption - webinar presentation

  1. 1. Drive SharePoint Adoption in Your Organization! Asif Rehmani, MVP & MCT CEO, VisualSP @asifrehmani
  2. 2. A quick story about technology adoption The story of a beautiful looking Intranet… that didn’t help its users Time for a Quick Poll
  3. 3. Agenda 2 minutes intro about me and our company Discussion on why we should care about ‘Adoption’ Overview of current challenges and true stories to learn from Strategies to overcome those challenges
  4. 4. About me - Asif Rehmani Trainer Founder and CEO VisualSP Chicago, USA Contact @asifrehmani asif@sharepointElearning.com www.VisualSP.com Author Trainer and ConsultantSharePoint MVP, MCTConference Speaker
  5. 5. About our company - VisualSP Two Solutions Help System Training Center
  6. 6. Help users when They need it most Help items for current page and context List of in-context Help Items Help Tab VisualSP Help System In-context support through Help tab
  7. 7. SharePoint topics covered End User SharePoint Site Administration InfoPath SharePoint Designer Workflows Branding Project management Metadata Management Access and Access Services Records Management Business Connectivity Services Search Reporting JavaScript customizations • Hundreds of SharePoint video tutorials • Fully narrated by SharePoint experts VisualSP Training Center
  8. 8. Giveaway for today’s session 1 Year access to * Retail value: $199.50
  9. 9. Target audience for this session: Communications Specialist Intranet/Web Content Manager Portal Solutions Manager SharePoint Guy/Gal Session level: 100 - Overview
  10. 10. First question to ask: What can SharePoint do for You ? (aka WIIFM)
  11. 11. 11 1. Make you look like a super hero 2. Progress your career 3. Help you get a job in any industry vertical you choose 1. Make you look completely foolish 2. Get you fired 3. Make you change your career and go to a different industry
  12. 12. © DEVintersection. All rights reserved. http://www.DEVintersection.com12 Poll: What SharePoint version are you currently on? 2013 2010 2007 Earlier
  13. 13. Why is adoption of a technology by Information Workers so important!?
  14. 14. 15 Adoption of any new technology is not easy A new product has to offer a 9x improvement* over the existing solution in order to be easily adopted. *Source: Harvard Business School Publishing, 2004
  15. 15. Is SharePoint even up for the job?
  16. 16. © DEVintersection. All rights reserved. http://www.DEVintersection.com17 What can SharePoint do? Collaboration Document management Internal Social Network Forms Process Automation (Workflows) Business Intelligence Reporting Search Metadata Management … Super secret SharePoint 2016 will even make coffee!
  17. 17. SharePoint Intranet Designs Source: http://www.steptwo.com.au/columntwo/make-sharepoint-intranets-beautiful/
  18. 18. © DEVintersection. All rights reserved. http://www.DEVintersection.com19 Best rated intranets of 2013 7 out of top 10 winners in 2013 used SharePoint* * Nielsen Norman Group (expertise in user experience research) http://www.nngroup.com/articles/intranet-design-2013/
  19. 19. Looks like SharePoint is up for the job!
  20. 20. Current SharePoint end user support and software adoption challenges
  21. 21. SharePoint support person point of view 1. Users ask the same question again and again 2. I don’t have enough hours in the day to support SharePoint users and do my ‘real’ job 3. SharePoint is one of the many systems I support 4. People keep going back to the old way of doing things and not using and adopting our Awesome Intranet the right way
  22. 22. End User point of view 1. I like the way we are currently doing things. Why change it? 2. I don’t want to learn a new technology/software What they are Really saying is: WIIFM - What’s In It For Me?
  23. 23. Remember the first phone that ‘felt’ smart
  24. 24. Remember the magic created with this device? How did it happen?
  25. 25. How can we create our own magic?
  26. 26. Coming up: The quick solution to End User Adoption
  27. 27. Proven strategies from the field
  28. 28. Components of SharePoint Adoption 1.Get an Executive sponsor 2.End User Training and Support 3.Build ‘no-code’ solutions and create ‘no-code’ developers in-house 4.Empower the Help Desk 5.Keep things Fresh!
  29. 29. Executive Sponsorship
  30. 30. Follow the leader Top down support is a Must! (otherwise, you might as well call it quits now) Employees model the behavior of the leader Without Executive support, your top talent will eventually leave
  31. 31. What can an Executive do to show his/her support for SharePoint initiatives?
  32. 32. Executive Support in Action Public proclamation of support and vision for SharePoint based initiatives At least one executive should have an internal active blog Have executives refuse to accept emails with too many attachments, large attachments or messages to too many people Have CXO answer one submitted question a week on the front page of portal Jeff Immelt – CEO GE
  33. 33. End User Training and Support “If you build it, they will come” is sadly not true for SharePoint
  34. 34. Empathy for end users is the key! What’s in it for them? Why should they care? Understand before being understood Seemingly simple things to You might not be as simple to Them
  35. 35. Empathy generating exercises for SharePoint Admins If you are a Mac user, try using a PC for one day (or vice versa) Remove yourself from the SharePoint administrator role for 3 days. Try to get by with just contributor rights or below on all sites you have access to.
  36. 36. What users experience when they come across something they don’t understand in SharePoint Example A user sees that a document is checked out in a document library. This person wanted to edit this document. Steps they take: 1) Look around on the page for any info on what that means and what they can do 2) Ask someone nearby 3) Google/Bing it 4) Email or call help desk 5) Give up (ask someone else to do it)
  37. 37. Sequence of 'training' end users 1. Communicate business goals – weeks or months in advance of a new initiative 2. Clarify how the changes apply to their role 3. Train on software/technology (this usually comes first unfortunately)
  38. 38. Cost of “training” users the traditional way Approx. $115 / user (not counting the time off from work) for an average 2 day training Size of Organization Total cost of 2 day training for end users 500 $57,500 1,000 $115,000 2,000 $230,000 5,000 $575,000 10,000 $1,150,000
  39. 39. A Bold statement coming up… A thorough end users Training on SharePoint is a waste of time - Theirs and Yours! Instead…  Provide kick off/intro training  Then frequent awareness sessions in form of lunch and learns (by peers)  Provide on-demand quick help - tip sheets, video tutorials and reference documents when users need them  Provide a reference Knowledge Portal – online or on-premises After two days of training, people remember: 10% of what they read 20% of what they hear 30% of what they see Copyright 1999 Open-Book Management Inc.
  40. 40. Poll Does your organization provide context sensitive help to users?
  41. 41. Build no-code solutions
  42. 42. 46 Questions to ask yourself Incorrect questions  What can SharePoint do?  How much is the initial cost of the solution? Correct questions  What do our users need?  What does our business need?  What’s the return on investment long term for those solutions?  Who’s going to maintain the solutions?
  43. 43. What can SharePoint do for your business? Human resource on-boarding process Vacation scheduling system Vendor management portal Employee training scheduling and materials Business performance reporting Company knowledge base Help desk portal Inventory tracking …
  44. 44. Reasons for going ‘no-code’ Possibilities of what you can do are Enormous! Quick learning curve Easier ongoing management of solution Delegate responsibility easily
  45. 45. Who is building these no-code solutions and why? Not end users!! Power Users / Evangelists in each department • SharePoint is a platform for solution creation • Create team specific solutions quickly! • Creates a sense of pride and accountability
  46. 46. Identify true pain points and focus in on them sounds easy, right..? Not so fast Implement Quick Wins
  47. 47. Examples of no-code solutions
  48. 48. © DEVintersection. All rights reserved. http://www.DEVintersection.com52 SharePoint Designer 2010 Manipulating Data and List Views
  49. 49. SharePoint Designer 2013 Workflows Automate business processes
  50. 50. Powerful No-Code Apps Access apps for easy development
  51. 51. Self Service Powerful Search Empower users to discover information
  52. 52. Powerful no-code forms InfoPath based web forms
  53. 53. Dynamic Dashboards PowerView to visualize data
  54. 54. © DEVintersection. All rights reserved. http://www.DEVintersection.com58 More Dashboards PerformancePoint Dashboard Designer
  55. 55. © DEVintersection. All rights reserved. http://www.DEVintersection.com59 And more Dashboards SQL Server PowerPivot
  56. 56. Project Management Utilize Project Server to manage projects
  57. 57. Live Mapping Geolocation column
  58. 58. How do I practice my ideas and concepts? Get a 30 day trial of Office 365 Watch free sample videos at: http://visualsp.com/video-categories/all-sample-videos/ 62
  59. 59. Empowering the Help Desk
  60. 60. Typical Technology Help Desk Setup Big companies: Internal Help Desk supporting multiple applications Small to Medium size companies: 1 to few people in support role Or Help Desk is outsourced Small companies: It’s Joe or Sarah in each department who is The Help Desk
  61. 61. Providing Help to the Help Desk Formal training (in-person or online) on SharePoint at the Power User level – browser and no-code Ability to tap into available knowledge base as needed Wiki pages and documentation Video tutorials Established connections with department/team evangelists Online resources Remote consultation with SharePoint experts
  62. 62. Keeping it Fresh!
  63. 63. Focus on continuous re-marketing There’s a reason why movie trailers are created months or years in advance. They create much needed excitement! Hold mini launch and re-launch events Focus on the WIIFM aspect when designing campaigns Tools for marketing: Videos, Posters around the building, special Announcements at company events, internal Social Media, Newsletter, etc.
  64. 64. Example of a simple launch campaign Currently our Intranet is like But a new one is on the horizon!
  65. 65. Create sense of Accountability SharePoint doesn’t drive culture change, People do! Empower them! Place owner info on every page provides accountability creates End Users 'comfort' - someone is out there who can help
  66. 66. Hold Food related events on a regular basis SharePointOberfest (Oktoberfest) CollaBOOration (Halloween) SharePointgiving (Thanksgiving) 30 for 30 – give us 30 mins and we’ll teach you 30 things (another name for Lunch & Learn)
  67. 67. Provide Useful Widgets on home page Weather Traffic Thought of the day
  68. 68. Call to Action (Raffle coming up) Always have clear goals defined before proceeding Commit to continuous improvement Check out the VisualSP Help System to help improve SharePoint Adoption in your organization @asifrehmani asif@sharepointElearning.com www.VisualSP.com Thank You!

×