Project Risk Management(Project Name)Student N.docx

Project Risk Management
(Project Name)
Student Name
Walden University
Date
Table of Contents
Project Risk Management Approach1
Project Risk Identification1
Project Risk Assessment (Qualitative)1
Project Risk Assessment (Quantitative)1
Project Risk Response1
Risk Monitoring & Control2
Risk Register3
©2018 Walden University 2
Project Risk Management Approach
Project risk management planning involves deciding how risk
management activities will be conducted over the life of a
project. The output of project risk management planning is the
project risk management plan. Risk management is an iterative
process. The risk management plan should be updated when any
substantial changes to the project are made and/or when a risk

event occurs.
· Explain how risk management will be approached for the
project. (3–4 paragraphs)Project Risk Identification
Once the approach and process for managing project risk have
been determined, it is time to identify potential project risks
and document them in a risk register. It is helpful to think about
possible sources or categories of project risk as a way to
organize the risk list. It may not be possible to identify every
risk that could occur during the project but risk management is
an iterative process. Over the life of the project, risks will be
reviewed often and the risk register will be updated as needed.
· Describe the process you will use to identify risks. Who will
you include? When will you conduct these activities? How will
you document the results? (3-4 paragraphs)
· Describe the source of project risks that you plan to use, such
as weather, vendor, staffing, technology, etc. (2-3 paragraphs)
· Document project risks in the risk register in columns A-F.
Project Risk Assessment (Qualitative)
Once project risks have been identified, the project team must
analyze them to try to determine the likelihood (probability) of
occurrence and the effect to the project (impact) should a given
risk event occur. All risk analysis begins with qualitative
analysis. To ensure accuracy and completeness, the project team
should study both the risk event itself and the interactions
between risk events.
· Explain how risk measurement scales will be developed. Will
you use a standard organizational set of measurements or define
your own? (2–3 paragraphs)
· Explain how risks will be prioritized based on the defined
qualitative measurement scales. (2–3 paragraphs)
· Document risk measurement scales and their meaning in the
project risk register (in columns H–J). For example:
· What does a “2” mean for probability? Is that 20% or 20–
40%?

· What does a “4” mean for impact? Is it (a) Project fails to
meet one objective, or (b) Project exceeds budget or timeline by
20%?
Project Risk Assessment (Quantitative)
Once project risks have been qualitatively assessed, the project
team must review those with the highest risk factor scores
(probability x impact) and further analyze them using
quantitative risk analysis methods. For this project:
· Use expected monetary value (EMV) as the quantitative
method.
· Explain how risks will be prioritized based on the EMV
method. (2–3 paragraphs)
· Document the EMV risk measurement information in the
project risk register in column K.
Project Risk Response
Risk responses and action steps are defined during the risk
response planning phase. Here the project team must plan the
actions that will be taken should any identified risk actually
materialize. This is typically done for some subset of the total
population of risk issues identified—most likely those that are
of the highest probability and/or impact. Risks can be both
negative (threats) and positive (opportunities). The possible
strategies for responding to negative risks include: avoid,
transfer, mitigate, and accept. The possible strategies for
responding to positive risks include: exploit, enhance, share,
and accept.
· Summarize the approach for developing risk response
strategies. For example, which risks will you first attempt to
avoid? Will you do it based on the risk factor score (P*I) or
EMV? (3–4 paragraphs)
· Describe the process you will use to determine risk triggers
(the event that tells you that the risk event is imminent). (2–3
paragraphs)
· Document the risk triggers in the project risk register in

column G.
· Document risk response strategies (plans) for each risk in the
project risk register in columns L–M. The risk response
strategies should be derived from the eight strategies from the
PMBOK (PMBOK® Guide).
Risk Monitoring & Control
Risk monitoring and control is about ensuring that you are
responding to risks as planned, identifying and planning
response to newly identified risks, and reviewing and updating
all contingency reserves (time and money). The risk
management plan should include the steps, processes, or
procedures that will be used to continually monitor and update
the risk register throughout the life of the project.
· Describe the method(s) you will use to monitor if risks are
being triggered. (2–3 paragraphs)
· Describe the method(s) you will use to identify and plan
responses to newly identified risks. (2–3 paragraphs)
· Describe the method(s) you will use to review and update any
contingency reserves. (2–3 paragraphs)
©2018 Walden University 2
Risk Register
Note: First line is an example. Delete it when creating your own
risk register.
A
B
C
D
E
F
G
H

I
J
K
L
M
Risk No.
Risk Name
Risk Event Description
Risk Impact Description
Risk Type
Risk Source
Risk Trigger
Impact Score
1 to 5
Prob. Score
1 to 5
Risk Factor
P*I
EMV*
Response Type
Response
X
Rain
Rain on the day of the picnic reduces attendees.
Result is a less festive event, reduced employee morale, and
costs that can’t be reimbursed.
Other
Weather
Chance of rain >=30% forecasted 7 days prior to picnic.
4
2
8
$20,000
Mitigate
Set up enough large tents to house all scheduled attendees. In

addition to outdoor activities, plan indoor events or activities in
tents. Encourage everyone to come rain or shine.
1
2
3

10
*EMV = probability of risk event * cost/impact if it does occur.
Example: If it rains, and we do nothing, people will not show up
and we will lose our $100,000 that is due for payment to
caterers, event planners, etc. With a 20% chance of rain, the
EMV = $100,000 * 20% = $20,000. If we can mitigate the
impact for less than $20,000, by implementing the response
plan, it may be considered a good investment to do so.
Research Paper

DO NOT PLAGIARIZE!!!!!
Pick a topic for the final paper. Areas can include any topic of
operations/supply chain such as quality, forecasting,
independent demand Inventory, project management, capacity
planning, Six Sigma, lean enterprise, process choice, new
product development, and so forth.
The goal of the paper is to provide a more thorough
understanding of a particular operations/supply chain topic than
one would gain from the textbook. The final paper will be
between 6-8 pages. The paper should be submitted in Times
New Roman 12-point font, double-spaced, one-inch margins all
around, and be bound with a staple. The front page must include
the team's name, the title, the course name, and the date. Please
have a reference page and cite the paper using the APA format
(http://www.apastyle.org), which includes the Author, Date,
Article Name, Journal Name, Volume, Issue, and Page Number.
The final paper should include the following:
· Introduction––Describe the topic you have selected, so it is
clear what you are analyzing.
· Literature review––Review the seminal works on the
topic/issue you have selected. This includes past works as well
as current ones.
· Discussion––A discussion of the issues supporting your stance
or a brief general discussion of the general components of the
issue. This should be followed by a more focused view on the
components that supports your core argument. Include a brief
discussion of the future of the topic as you perceive it.
· Recommendations
A possible approach to the paper:
a. Introduction
i. Boundaries of the problem

ii. Research question(s)
iii. Contribution of paper
b. Review of Literature
i. Historical discussion of the topic
ii. Current views
iii. Current problems found or identified in the literature
c. Method
i. How would you address the problems found in the literature?
ii. Do you agree with the current viewpoint of the literature?
iii. What needs to be done? What should be the focus moving
forward?
d. Results/Findings
e. Discussion
i. Importance/contribution of your finding(s)
ii. Limitations of your paper
iii. Practical implications for the field/area
iv. Recommendations/Suggestions
f. Conclusion
Instructions: I highly recommend consulting the writing center
for this element of the assignment.
1. Length and elements: The paper length will be 6-8 pages
minimum, double spaced and typed (this does not include your
title page, abstract, or references page). You must include a
cover sheet with the title of your paper and your name. After
the cover page (but before the body of the paper) you must
include an abstract, which is a brief, comprehensive summary of
the paper, no longer than 120 words. Finally, references should
be listed on a separate page after the body of the paper.
Margins should be no wider than 1". Please number your pages.

2. Number of references: Your paper should include a minimum
of 8 references. Appropriate sources include: (a) research
articles from scientific journals (b) books. I want you to use
sources that have strong scientific support. You must be able to
cite your source according to APA format.
DO NOT PLAGIARIZE!!!!!
Analyzing the impact of Enterprise Resource Planning (ERP) in
improvising business operations of Multinational Companies
The main purpose of this research will be to highlight major
benefits of ERP which can facilitate multinational organizations
to help in conducting business operations in a productive and
effective manner. The researcher will identify major factors of
ERP that can be related to the effective execution of business
operations while increasing the overall productivity and
efficiency of the business.
Impact of Just-in-time (JIT) inventory on improving supply
chain efficiency of large retail outlets
The researcher will identify the major advantages as well as
disadvantages of using Just-in-time (JIT) inventory on supply
chain operations of the major retail outlets. In this study, the
researcher will highlights major factors of Just-in-time (JIT)
inventory that may have direct or indirect influence on the
effectiveness of supply chain of large retail outlets while
proposing recommendations to retail companies in order to
increase the effectiveness and productivity of the company.
Analyzing the pros and cons of outsourcing logistic operation
activities in a specific industry within the USA.
The main purpose of this qualitative-natured study will be to
identify major advantage sand disadvantages of outsourcing
logistic operation activities while focusing on its
implementation within the industry you select.
Assessing and comparing the operations management strategies

of B2B and B2C business models
The researcher aims to discover prompt operations management
strategies that are being utilized major B2B and B2C companies
while taking examples of major key players in each of the
business models. After identification, the researcher will
compare those strategies and recommends best strategies and
practices that can be utilized by each of the business model
discussed in the study.
Analyzing the operational risks involved in the manufacturing
of automobiles and how can plant managers minimize these
risks
The major aim of this study will be to identify and analyze the
major risks that can be experienced by companies during the
manufacturing of automobiles and vehicles while proposing
effective strategies which can be used by plant managers to
reduce these risks. In this study, the researcher will use a
conceptual model of operational management which helps in
increasing overall effectiveness of automobile industries.
A Study of the Influence of Lean Manufacturing Techniques in
Operations Management
The aim of the research paper will be to investigate how the
new concept of lean manufacturing has impacted on operations
management. Following this study, therefore, it will be
determined whether lean manufacturing has boosted operations
management.
An Investigation of the Role of Planning in the Service
Management in Tech-Support Industries
The research paper will examine how tech-support companies
employ strategic planning to remain steadfast in the service
management department. In this study, recommendations will be
given on how the tech-support firms can efficiently use strategic
planning in service management.

MSPM 6900 Capstone: Social Impact in Project Management
Stakeholder Engagement and Communications Plan
(Cooperative Milk Center)
Walden University
Date:
Table of Contents
Stakeholder Management
Strategy……………………..…….…….………….3
Stakeholder Management
Plan.………...………………….…….……………..7
Stakeholder
Register…..……………………..………….……………………..10
Stakeholder

Analysis…………...……………………….…….….……………..1
1
Stakeholder Engagement Strategies…………………....
….……………….….14
Communications Methods and Technologies
……….……………..………….17
Stakeholder Management Strategy
The strategy for managing project stakeholders defines the
approach that will be used to engage and manage stakeholders
for a project. The approach that is taken should match the needs
of the organization and the characteristics of the project.
Describe the strategy that will be used to manage stakeholders
for the project.
· Describe the purpose of a stakeholder management strategy.
The stakeholder management strategy identifies and
documents the approach to take in order to increase support and
decrease negative impacts of stakeholders throughout the life of
the project. It should identify the key stakeholders along with
the level of power and influence they have on the project. Then
the Stakeholder Management Strategy should document the

strategies which will be used to manage the stakeholders
according to their power and interest in the project. Early
identification and communication with stakeholders are
imperative to ensure the success of the Project by gaining
support and input for the project.
Some stakeholders may have interests which may be positively
or negatively affected by the Cooperative Milk Center (CMC)
Project. By initiating early and frequent communication and
stakeholder management, we can more effectively manage and
balance these interests while accomplishing all project tasks.
For the case of this project, investors are Carrefour
Organization; other stakeholders include the American Farmers
Association, USFDA that is responsible for monitoring milk
quality, customers and employees within the organization.
Within stakeholder management strategy, all the stakeholders
are identified as for the case of this project; we have Carrefour
Organization which is the main stakeholder of the project
required to finance activities within the project. American
Farmers Association is also another stakeholder responsible for
the provision of 5000M2 land where facilities of the project will
be established. USFDA is the third stakeholder that plays an
essential role in ensuring that milk meets the required quality
standards which provide safety to the consumers and as a result
demand for the project milk increases when it is safer for
consumption. Farmers are also critical stakeholders of the
project because they are the ones that provide milk for the
produced Golden Milk.
This strategy also helps in providing the distribution of power
and the influence each stakeholder has insignificant decisions
concerning the project. For the case of this project, it is the
Carrefour Organization that has higher strength and impact
within the project activities as it is the one responsible for
financing the project. Greater control is seen where it is
expected to receive seventy percent (70) of the profit. American
Farmers Association is the second stakeholder in terms of power
and influence as it is the one to provide 5000M2 land where

operations will be taking place.
The last purpose of Stakeholder management strategy is to
document different approach that will be used to ensure that
diverse stakeholders are positively engaged so that they may
influence the project positively which is characterized by the
project achieving its objectives, existence of harmony among
various stakeholders involved in project management and
realization of the primary goal of profit maximization which is
core in the case of this project. Therefore, stakeholder
management strategy is essential as it provides the plan and
procedures that ensure the project achieves its objective.
· Describe the methods that will be used to identify project
stakeholders
The Stakeholder Management Strategy should discuss the
methodology the project team will use to identify stakeholders
and how stakeholders are defined. It is imperative that all
stakeholders are identified regardless of how major or minor
they are. This is because they will be categorized after they’re
identified. If stakeholders are omitted there is a likelihood that
they may become evident at some point during the project’s
lifecycle and introduce delays or other obstacles to the project’s
success. Great care and effort should be dedicated to this step of
the Stakeholder Management Strategy.
The CMC Project Team will conduct a brainstorming session in
order to identify stakeholders for the project. The brainstorming
session will include the primary project team and project
sponsor (American Farmer Association (AFA). The session will
be broken down into two parts. The first part will focus on
internal stakeholders within CMC. These stakeholders may
include Head of Investment and Development Sector in the
organization, Project Manager, Procurement manager, Technical
Support Dept, finance Manager, Producer Manager, Human

Resources Manager and Marketing Manager, and any other
CMC employee who will be affected by the CMC project. The
second part of the session will focus on external stakeholders.
These may include Milk Suppliers, trial customers, partner
organizations, or any other individuals who reside outside of
CMC.
The Identify Stakeholders process has the following Inputs:
• Project Charter High-level document that authorizes the
project and assigns/authorizes the project manager
• Procurement Documents Identifies procurement contract
stakeholders
Enterprise Environmental Factors Consideration
factors such as culture,
systems, procedures, industry standards
• Organizational Process Assets Consideration factors such as
templates, lessons learned, stakeholder registers from former
projects
The Identify Stakeholders process uses the following Tools &
Techniques:
• Stakeholder Analysis Gathering and assessing information to
determine whose interests should be considered for a project
• Expert Judgment Expert technical and/or managerial judgment
(from any qualified source).
The Identify Stakeholders process has the following Outputs:
• Stakeholder Register A document identifying all project
stakeholder information, requirements, and classification
• Stakeholder Management Strategy Defines the approach to
increase stakeholder support and reduce negative impacts
represented in a stakeholder analysis matrix.

During the Identify Stakeholders process two important
documents are created. In order to rate each stakeholder’s
importance and impact on the project you need some form of
stakeholder analysis. Stakeholder analysis focuses on the
stakeholder’s importance to the project, and to the organization,
the influence exerted by the stakeholder, plus stakeholder
participation and expectations. A Stakeholder Expectations
Questionnaire may be used to analyze specific stakeholder
influences and needs. Stakeholder Management Plan
The stakeholder management plan defines the specific ways that
stakeholders will be engaged and managed for a project. It
typically starts with a list of internal and external project
stakeholders along with a description of their respective roles
and expectations.
Develop a stakeholder management plan for the project.
· Describe the people, groups, or organizations that comprise
the project stakeholder community.
Project stakeholders include Carrefour Organization, American
Farmers Association, USFDA, consumers. Consumers are
external stakeholders but have a higher influence on how the
internal stakeholders will carry out their activities to produce
Golden Mills that meet taste and preferences of the consumers
(Pries, & Quigley, 2012). Carrefour organization is the key
stakeholder that will be responsible for financing the activities
of the project. American Farmers Association is another key
stakeholder that will provide land for the operations of the
project to take place successful. USFDA will be responsible for
the monitoring and evaluation process to ensure that processed
milk meets the required quality standards before it is released to
the market for consumption by the consumer.
The Project Manger Mr. Micheal Saad and his ability to manage
the project in accordance with the timetable agreed between
Carrefour Middle East and the American Farmers Association
based on the investment plan for the project. One of the tasks of

the project manager is to be sure that all the necessary resources
are available for the implementation of the project, whether
project team, workers or building materials, Construction
Equipment, equipment for refrigeration and packaging for milk,
all these arrangement will be in cooperation with Sarah Fouad,
Manager of human resources(CMC) and Mr. Murad Nabil, the
Procurement Manager.
To ensure that the quality of the implementing works requires
the manager of the project to address the quality of work
executing at each activity being implemented before moving to
the next one as per the works schedule. By cooperation with Mr.
Adam Abbas the technical engineer Support (AFA), who is
responsible about the specification, technical installation for all
the Storage tanks, refrigerator and packing system for the milk.
Mr. John Golland, the producing Manager in (CMC) has an
important role to ensure that the milk quantities required to be
supplied daily from farmers to the milk collection center at the
agreed times to be stored, and start the technical process of
impurities and ensure the safety of milk and stored in
refrigerators, to be filled in the next stage in containers and
work to equip it for distribution in markets and shops in
accordance with the marketing policy approved and agreed with
the distributors, which achieves benefit for the consumer and
the CMC.
· Describe the organizational position, project roles, and
expectations of each stakeholder.
Carrefour Organization is the main stakeholder responsible for
financing all the activities to ensure that the project is
implemented successfully. Activities that require financing
include the building of the administration block, a laboratory
where milk will be inspected, a warehouse where processed
milk will be kept before being released to the market, buying of
trucks to distribute the liquid, and building houses to act as
accommodation for fulltime employees. Carrefour Organization
is an internal organization because it is the one giving out

financial resources that are to be used in the project
implementation. Carre four Organization is expected to ensure
that the project is successfully implemented as per the plans and
the stated time frame.
American Farmers Association is required to provide land where
the facilities will be built for the project to be implemented.
The stakeholders also need to ensure that farmers have a higher
number of cows for adequate collection of milk for the project
to be successful. An emphasis is made on a high volume of
liquid because it is the core raw material for the project.
Therefore before American Farmers Association signing a
contract with a farmer needs to ensure that there are enough
cows. The stakeholder is also responsible for maintenance
operations within the facility and provides relevant information
to customers concerning product specification, which is the
processed Golden milk. It is an internal stakeholder because it
is responsible for the daily operations of the project. The
American Farmers Association expects that all farmers
contracted have enough cows to produce the required milk.
USFDA will be an external stakeholder that will be responsible
for monitoring the processed milk under the brand Golden dairy
to ensure that it meets the required quality standards hence safe
for human consumption. Another role to be played by this
stakeholder is to guide the project management on the taste and
preferences of the consumers so that the project align its
operations to produce products that meet the needs of the
customers (Haugan, 2016).
Consumers are the external stakeholders who are essential and
need to be considered in the project. They are the final actors in
the dairy value chain. They provide information about their
needs and preferences to be found as well as giving feedback to
the project management team to help the management team
improve on its services.Stakeholder Register
Stakeholder Name
Type
(Internal/External)

Organizational Position
Role in Project
Expectations
Gorge Stuard
Internal
Head of In Head of Investors Committee (carrefour)
Authorization for project Funds
Successfully arrange all the required funds for the project.
Sam Smith
External
Head of Permits Dept.
(District Government)
Review the project Document
Approved the Layouts and Issue the Project License
Jone Gowland
Internal
Producer Manager (CMC)
Responsible to supply the milk to the center and packing the
milk
Success to collect the milk from farmers and success to prepare
the milk packaging to ready for distribution in market.
Michel Saad
Internal
Employed as project Manger for two years contract (CMC)
Managing the project Activities from the Start up to handing
over
Success to execute the project as per the agreed schedule
Adam Abbas
Internal
Technical Support Engineer (American Farmers Association)
Responsible for storage, fridges and milk Packaging system
Success for supporting the installation, testing and
commissioning
Murad Nabiel
Internal
Procurement Manager (CMC)

Purchasing all adequate Equipment and system as per the
specified in project document
Success to supply Equipment on time as per the project schedule
for installation.
Sarah Fouad
Internal
Human Resources (CMC)
Hiring project Team
Success to selecting qualified staff and withholding training
courses
David Lowis
External
Financial Controller
Finance Officer
Success to control the project budget within the figured agreed
on.
USFDA
External
Third in terms of influence
Monitor the processed milk to ensure that it meets the required
quality standards and is safe for consumer consumption
The expectation is that processed milk meets the necessary
quality standards and is safe for use
Farmers
External
Input suppliers
Supply the needed milk for the project to run.
Healthy business relations. Business continuity.
Consumers
External
Influences what is to be produced
To provide feedback to the project management team on the
golden milk processed.
The consumers expect that the produced golden milk meets their
needs and is safer for consumption
Stakeholder Analysis

Stakeholder analysis is a technique for determining the level of
interest and power each stakeholder has in the project. Project
success is directly related to meeting stakeholder needs.
Understanding which stakeholder has the greatest level of
interest and power in the project facilitates engaging
stakeholders at appropriate levels and managing project
communications.
· Describe the level of power and interest each stakeholder has
in the project.
Carrefour Organization has control over all the activities to be
carried out in the project implantation. They have power over
the events because they are the once responsible for the
implementation of all the activities through the financial
support they provide. Carrefour Organization is interested in
ensuring that all planned activities are fully financed so that
they can be implemented smoothly. Carrefour Organization is
expecting 70 percent of the profit obtained, and this motivates it
to ensure that all activities are implanted as expected for profit
maximization.
American Farmers Association has the power of contracting
dairy farmers and performing maintenance services during the
implementation process of the project. By inspecting dairy
farmers, it will ensure that only those farmers with an adequate
number of cows are contracted, which will guarantee the supply
of milk from farmers throughout the lifecycle of the project.
USFDA has power and controls the quality of produced golden
milk. Their role is to ensure that the produced fluid is safe for
human consumption. For the case of consumers, they have the
power of dictating what is to be provided by giving feedback on
their taste and preferences. Therefore, the interest of USFDA
and consumers is to ensure that processed milk meets the
required quality standards.
The fourth group comprise of the customers and dairy farmers
who are interest on the functions of the plant. Customer buy the

processed products while farmers supply raw products that need
processing to avoid being waste during storage and distribution.
These stakeholders have low influence on the project
implementation.
· Describe each stakeholder’s potential impact on the project,
based on power and interest.
Carrefour Organization can positively impact the performance
of the project because it is going to provide the necessary
financial support for the implementation of different project
activities. By having more power, it means that it is going to
control all the activities to ensure that invested money is used
correctly for profit maximization. The effort of improving the
performance is motivated with the interest of getting a higher
profit as it has the highest percentage of profit share.
American Farmers Association is expected to impact the
operation of the project positively by ensuring a higher supply
of milk by providing that the contracted dairy farmers have an
adequate number of cows that will enable them to produce
enough milk as required by the project. By ensuring continuity
in the supply of adequate dairy which is the primary raw
material for the project, leads to the success of the project.
USFDA will positively influence the operation of the project by
ensuring that the golden milk produced to meet the required
quality standards and is safer for consumption. When products
produced are of high quality, it will increase customer loyalty
which will lead to increased demand for golden milk. Increased
demand will lead to the achievement of profit maximization
objectives.
The last group do not have impact on the implementation of the
project but on its operation. They only waiting to offer services
or products to the organization up the completion of the project.
· Prepare a stakeholder power/interest grid for the project.

Stakeholder Engagement Strategies
A stakeholder engagement strategy is a planned approach to
ensure that stakeholders are fully involved in project activities
appropriate to the level of their interest and influence.
Managing stakeholder engagement involves processes designed
to meet stakeholder expectations through effective
communications and timely issue and conflict resolution.
Apply strategies for effectively managing stakeholder
engagement for the project.
· Explain how stakeholders will be engaged in the project on an
ongoing basis.
Success of an organization lies in how the stakeholders are
brought on board in the various activities that the organization
undertakes. Both the internal and the external stakeholders in
the Milk Collecting Centre project will be brought on board in
managing this project. The stakeholders will be involved
throughout the project’s life. The suppliers will be involved is
supplying the milk and testing the effectiveness of the milk
processing plant before the milk products are sold to the
consumers. Apart from this, they will be brought forward in
forums discussing how the organization can be made better
through its impact and other activities.
Customers are important stakeholders whose impact can be
greatly felt as discussed above. Through creation of platforms
for which the customers can forward their feedback in terms of
suggestions and comments, these organizations will achieve
proper feedback that will help improve their products. These
stakeholders can also be engaged through the corporate social
responsibility platforms. These include fee activities and
environmental clean ups so that both the customers and the
internal stakeholders participate in giving back to the
community.
Investors such as the American Farmers Association may
be engaged in the activities of the project through calling upon

them at various phases of the project to see the progress and
comment on the various stages through which these projects go
through. They can be rotated across the various divisions in the
organizations so as to have a one on one feel with other
stakeholders and practically assess the impact of their strategies
and recommendations. A detailed plan can be made every year
on how this can be done.
Carrefour Organization plays an important role in this
organization. Being incoming partners, this organization can be
engaged in running the organization in some functions. They
can further be consulted in the various decisions that the
organization intends to take. Part of their expertise and
management can also be used in the management of this
organization. Stakeholder engagement for these stakeholders
also may involve inviting them to the corporate social
responsibility activities. Their expectations can be managed
through periodic reports of the usage of their funds and the
proceeds of the organization. They can also be given a chance
to comment on how to make this better.
The executive of the organizations for whom the
investments and development lead belongs can be engaged
throughout the project life. The role of acquisition of funding
and project execution is wholly inclusive and relevant in
ensuring that the project is completed. The expectations that
this group hold can be managed through involving them at the
ground level rather than at the top level. They will also be
brought on board on matters affecting strategic stakeholders
such as the customers.
· Describe strategies for managing stakeholder expectations.
The expectation can be managed through ensuring that the
project success is defined clearly at the beginning of the
project, ensuring that limited time is taken before the
stakeholders start to see values, and being simple when
communicating (So, 2014). These will also allow the

stakeholders to monitor the project progress. Properly managed
expectation allows the stakeholder to monitor the progress of
the project. Also, give the stakeholders chance to plan and put
in place strategies to achieve their set plans.
As the project implementation is going on, the stakeholders
expectation changes depending on their role in the overall
project implementation. the stakeholder who are directly
involved in the project will always have changing expectation
depending on how the implementation is going on while those
who will benefit from the implementation have high
expectation. Therefore, managing these expectations is
important.
Carrefour Organization's expectation is to obtain higher returns
from the financial resources they invest in the project. To
achieve this objective project management team, need to invest
appropriately and ensure that everything goes as planned. The
marketing team also needs to use a penetrating strategy to
ensure that it increases its market share to have more profit.
Wastages and maintenance activities also need to be performed
frequently to ensure that everything runs in a proper condition.
To ensure that the collected milk from dairy farmers meet the
required quality standards there will be a screening of milk at
the collection center so that fluid which is affected by germs
and other foreign materials is not collected and returned to the
respective dairy farmers. By doing this screening process, it
will ensure that golden milk processed from collected milk from
dairy farmers meet the required quality standards, which is the
expectation of the USFDAand the consumers.Communications
Methods and Technologies
Communications planning may present significant challenges,
especially when the project team and stakeholders are global,
virtual, multinational, and multicultural. Communications
planning for a stakeholder community of this nature must
account for the diversity of the participants and differentiate
communications methods between internal and external
constituents.

· Describe the approach that will be used to determine
stakeholder communication needs for the project.
Communication is essential for proper management of the
project as it creates a good relationship among the stakeholders
involved. Within the project, different stakeholders have
different expectations and power. Therefore, the type of
communication varies depending on the power and whether the
stakeholder is internal or external.
For internal stakeholder’s communication channels are different
from external stakeholders since there are differences in
proximity between the stakeholders and the needs are also
different. For internal stakeholders, oral communications can
work and written communication as well where memos are
written and used as a mean of communication where the project
manager can write a note concerning any emerging issue.
The communication plan realizes the importance of
communication in many organizations and for the Milk
Collecting Center this is not an exception. Section interviews
can be carried out through the various divisions in the
organization. Once these are carried out, information on what
the various stakeholders will want will be obtained. Suppliers
for instance may need information on the set prices, frequency
of payments and the times for which these are paid. Once they
are interviewed then this information can be obtained and the
correct courses of actions taken so as to realize this. Customers
also need to be informed on the trends in the products and
where to find them. Through interviewing them, the
communication needs can be known.
Setting up of an appropriate online platform where stakeholders
share their views and ideas can also help in determining the
communication needs of the different stakeholders. The world
in general has adopted a digital perspective. Having threads on
Twitter for instance may invite likes and comments and through
this the organization gets to know the communication needs.

Social media platforms are also a good backup and can be
referred to in future. In instances where future reference is
needed then this will be a good platform. Through this platform,
all stakeholders are brought on board.
Behavioral contexts learning will also help in determining the
communication needs of the stakeholders. The use of social
workers and other insight based professionals is important and a
vital tool in this. The communication needs of customers mostly
may be determined through this. An example will be the
customers who have kids or the kids. This will need more milk
products and are always looking for the better milk products.
Identifying this segment and studying their behavioral
characteristics will provide information about their
communication needs. Behavioral contexts, part from this
audience, will work better across all the stakeholders especially
those who are afraid to speak up on certain matters.
· Describe the methods that will be used for ongoing
communications with internal and external stakeholders.
The complexity of the information also determines the method
of communication to be used within the project premises. When
data is involved it will require a detailed written report for
stakeholders to understand well contrary to when information is
easily understood where oral communication can work (Heath,
2013). The methods that will be used for ongoing
communications with internal and external stakeholders
For the connection between internal stakeholders, oral
communication and written communication inform of letters
will be used. For quick contact that requires instant response
verbal communication will be used for the project manager to
communicate with internal stakeholders who are around through
organized meetings where the stakeholders will also have an
opportunity of raising their concerns.
For the external stakeholders who most of them are far away
from the project management team. Communication channels

will be mostly through emails where official communication
will be conducted between the project management team and the
respective stakeholders. Another method will be using written
communication where letters are printed and send to individual
stakeholders to read the message on their own and respond after
reading. The use of the telephone is another method that can be
used for distant stakeholders for oral communication.
Social media platforms are easy and personalized and therefore
covers a wider scope. They are not only based in office contexts
and do not need a physical presence. With this flexibility, they
can be used to communicate information on projects. The pages
on various platforms can be used to communicate the
information on the various aspects in an organization. Informal
information is important in defining the culture of the
organization. With a set culture, projects can be well executed.
One on the means through which this information is shared is
social media.
Stakeholder Name
Type
(Internal/External)
Organizational Position
Role in Project
Expectations
Communications
Requirements
Carrefour Organization
internal
The primary stakeholder in the project and terms of influence
Financing all the activities of the project to enable the
successful implementation of the project
The project is implemented successfully within the planned
period.
Oral communication by use of telephone
Use of emails
Use of letters
American Farmers Association

internal
Second main stakeholder after Carrefour Organization and in
terms of influence.
Provide land for the project.
Ensure that dairy farmers have adequate cows to produce
enough milk before they are contracted.
Perform daily maintenance tasks.
Contracted farmers have an adequate number of cows to produce
milk which will lead to a continuous supply of the liquid. The
project is implemented successfully by having the land for
construction.
Oral communication by face to face in the meeting
Written notification by use of letters and memos
USFDA
external
Third in terms of influence
Monitor the processed milk to ensure that it meets the required
quality standards and is safe for consumer consumption
The expectation is that processed milk meets the necessary
quality standards and is safe for consumption
Use of emails
Use of telephone
Consumers
External
Influences what is to be produced
To provide feedback to the project management team on the
golden milk processed.
The consumers expect that the produced golden milk meets their
needs and is safer for consumption
Use of emails
Use of Facebook page
Use of telephone

References
Achterkamp, M. C., &Vos, J. F. (2007). Critically identifying
stakeholders: evaluating boundary critique as a vehicle for
stakeholder identification. Systems Research and Behavioral
Science: The Official Journal of the International
Federation for Systems Research, 24(1), 3-14.
Eskerod, P., &Jepsen, A. L. (2013). Project Stakeholder
Management.
Haugan, G. T. (2016). The New Triple Constraints for
Sustainable Projects, Programs, and Portfolios. Boca
Raton, FL: CRC Press.
Heath, S. (2013). U.S. Patent Application No. 13/712,919.
Pries, K. H., & Quigley, J. M. (2012). Total Quality
Management for Project Management. Boca Raton, FL: CRC
Press.
©2019 - Walden University- Stakeholder Engagement and
communications Plan 3
MSPM
6900 Capstone: Social Impact in Project Management

©2019
-
Walden University
-
Stakeholder
Engagement and communications Plan
1
Stakeholder
Engagement
and Communications
Plan
Walden University
Date:

©2019 - Walden University- Stakeholder Engagement and
communications Plan 1
Stakeholder Engagement and Communications Plan
Walden University
Date:

Project Scope
&
Project Resources, Schedule, and Cost
(Cooperative Milk Collecting Center)
Table of Contents
Up Dated Project Scope (Cooperative Milk Collecting Center)
Project
Outcome……………………….………………………………………

…….…….….……………..8
Requirements Traceability
Matrix…..…..…….………………………………………………….
….9
Project Scope Statement
……….……….………………………………………………………
………12
Work Breakdown
Structure……….……………………………………………………
……………….13
Work Breakdown
Dictionary………….……………………………..…………………
……...……...14
Project Resource
Management…………………………………………………………
…………..…18
Project
Schedule………………………………………………………………
…………………………..….22
Project
Cost……………………………………………………………………
…………………………………26
Project Outcome

This project is development of new business suggested and
established from American Farmers Association as a partnership
with one of the largest food organization in the middle East
named Carrefour, Mr. Gorge Stuard the Head of Investment and
development Sector in the organization , the one who will be
responsible for following up funding provided by his
organization required to execute the project. The Product will
be directly under supervision from USFDA, to be sure for the
safety of the Milk product before doing any sale to the
consumer in the local market. The main idea of the project is to
buy the milk from farmers and collected and stored it large
frediges tanks dedicated for this purpose to maintain the
validity of the milk for long as possible around four weeks. The
milk before storage will go through a process to purified from
any impurities after filtering and treatment of any harmful
bacteria. Next step is to be packaged and sold in the local
market under a trade name called Golden Milk. This profitable
project distributes profits as follows:
1- 70% to the investor Carrefour Organization which is fully
given the funds to execute the project.
2- 30% of the profits to the American Farmers Association in
return providing the land on an area of 5,000 M2, they will
responsible to do agreement with farmers to buy the milk from
them on behalf of CMCC, in addition the Administration and
full management of the Milk Collection & Processing Center
furthermore, providing technical expertise, manpower and
specialized team in marketing for the product . Also, they have
to follow up all the necessary procedures inquired to take
approvals from government authorities to approve the project
execution and the commercial name of the milk product.
The project aims to build milk processing machines that will
process the milk collected from different farmers to add value
and packages it before selling it to retail shops and supermarket.
Through processing, which adds value, the shelf life and prices
of milk increases, and this help in profit maximization. The
project will be particularly helpful and significant to the

smallholder dairy producers because it will be collecting milk
from them before processing. Payments that dairy farmers will
be getting will help them increase their income.
Furthermore, the project will facilitate several methods that
will assist in the improvement of milk safety, especially in the
small-scale dairying; this is because most of the farmers depend
on their dairy products they get from their dairy animals to sell
and at least earn a living from this activity. This project,
therefore, will enable farmers to eradicate milk spoilage. which
is estimated at the rate of 30% of the whole milk produced
(Ortuzar et al. 2018)and will further improve the quality of the
liquid. The project is specifically aimed at solving Milk
Spoilage Problem which we have observed happening for quite
some years now. The project targets to reduce milk spoilage to
about 10%, and it will be overcome through However, offering
storage facilities for the Milk brought by the farmers and add
value through processing, which increases the shelf life. The
project will facilitate transportation of the milk to the market
under product name: Golden Milk.Requirements Traceability
Matrix
There are several stakeholders' requirements for this project; the
stakeholders' demands for the project are:
The largest food organization in the middle East Carrefour need
to support the project financially to enhance its implementation.
The American Farmers Association need to provide the land
with 5000M2 to start doing the schematic diagram for the all the
required facilities of the project which will include the
following:
1- Administration Building 300 M2.
2- Milk Tanker Truck Dump load platform (Collection Area)
200 M2.
3- Laboratory 150 M2.
4- Storage Building 1500 M2.
5- Filling & packing Warehouse 1500 M2.
6- Workshop 350 M2
7- Trucks Pick up Area for the Packing Milk to be distributed to

the shops 600 M2.
8- Labor Accommodation 400 M2.
Some of the facilities that are required to keep milk safe and in
good quality are expensive. Therefore, stakeholders must come
in handy and help raise funds to acquire those machines and
equipment required like Fridges with complete cooling system
and boilers to heat the milk to killed any harmful bacteria and
Automatic Filling Systems, Central Filters machine , Automatic
Drain System for all wastage, Temperature Instrument Gages .
The American Farmers Association Farmers is responsible as
per their agreement with Carrefour to ensure that the farmers
have sufficient cows in their farms to be able to provide the
supplied the agreed quantities of milk to the collecting center to
achieved the production planning strategy by making visits to
those farms before concluding any agreement.
The Operations requirement- this stakeholder's need takes
into consideration the maintenance of the features of the
project. Furthermore. In this regard, the operational team
further fosters constraints, for instance, the ability activities in
the project.
The third stakeholder requirement is the customer's
stakeholder's requirement; this requirement – users, usually give
information regarding the product and services offered or
provided by the project. Lead users generally help in
contributing to the user stories as well as ideas regarding the
product and services quality as well as usability. It enables the
project to understand which area has to be improved (Eskerod &
Jepsen, 2013). Besides, they required the skill to help in the
process of the milk product so that wastages are minimized at
all costs. Also, they need the marketing skill that allows the
firm to sell its products to the final consumers.
These project solution requirements include the equipment that
will be used to minimize milk spoilage while they are on transit
or storage to the final selling point. The other element is the
material used for packaging purposes to the quantities that will
be offered to the final consumer.

The project needs to uplift society and create employment.
About 15 employees will be hired to work in the milk
processing plant and thus creating jobs. Farmers will also get
the market for their milk and therefore make money, which will
raise their standards of living. On the other hand, the project is
required to lead to the development of the neighboring areas.
Other businesses are expected to come up in the area where the
cooperative will be built.
Quality requirements refer to specifications of the quality
of the products as well as services that are offered by the
project, it takes into consideration all the processes that take
place in the project as well as the entire environment
surrounding the project, including ensuring that the products
meet the required standards and keeping the high standards of
hygiene and cleanness. They are typically activities that may
result in the quality improvement of the product as well as
services. The quality requirements for this project include
customer experience- customer experience refers to activities
that may be able to contribute towards the pleasing of the
product as well as services.
Furthermore, maintainability requirements ensure that
everything works well, and things are easy to maintain (Pries &
Quigley, 2012).
The requirements of a project are the conditions or capabilities
that the deliverables of a project must meet in order to satisfy
the project objectives. The requirements traceability matrix
explicitly shows the connections between the requirements, the
project objectives, and the deliverables.
· List each requirement for the project, the project objective
that each requirement addresses, and the deliverable that
satisfies each requirement.
Requirement
Project Objective
Deliverable
Financial support

To keep milk safe and in good quality
Good Quality of Milk
Operations
maintenance of the project
Maintain the project throughout the end
Consumers Feedback
Helps the company by contributing consumer feedback
regarding their product and services quality as well as usability
Improving the service or product by analyzing the consumer
feedback
Farmer’s Earning
To pay the highest possible rate to farmers to encourage them to
sale their milk to the CMCC.
To get the supplied quantities from the milk as per expected.
Equipment’s
To process the milk storage and achieving the production Plans
Best packaging service to avoid and distributing the product as
per marketing business plan.
Employment Creation
Will raise the standard of living
More amount of milk can be Sold in market.
Quality
Keeping the high standard of hygiene’s
Quality improvement of the product
Project Scope Statement
Project scope defines all the work that must be done to deliver
the expected outcome or product of the project. The project
scope statement describes precisely what is and what is not
included in the project. The scope of the project is derived from
project requirements and is used as input to create the work
breakdown structure.

Compose a project scope statement:
· Describe, in detail, the characteristics of the product, service,
or outcome that the project will produce.
The project will be particularly helpful and significant to the
smallholder dairy producers because it will be collecting milk
from them without any fatigue in the distribution of milk to the
markets in a traditional way, where they must distribute in a
timely manner so as not to be damaged milk since a large
proportion of farmers do not have storage places and equipment
because of the high cost to them. In addition to the
transportation fees to distribute the milk to the shops. It is
easier for them to supply the full quantities of milk to the center
and collect the money immediately, without any effort incurred
as it was in the past. Payments that dairy farmers will be
getting will help them increase their income. The project aims
to build milk processing machines that will process the milk
collected from different farmers to add value and packages it
before selling it to retail shops and supermarket. Through
processing, which adds value, the shelf life and prices of milk
increase.
The project intends to provide is the milk storage services in
their storage areas constructed specially for this purpose and
equipped with all cooling devices according to the appropriate
cooling temperatures to save milk for long periods for more
than 4 weeks.
· Describe the incremental deliverables that must be produced to
create the final product, service, or outcome of the project.
A new delivery plan for farmers has to be developed. Moreover,
a delivery plan is an essential external stakeholder. In addition
to that, since there is readily available market, it is also

important to establish a finished marketing plan that will ensure
an expanded market for the milk. Marketing plan is an
incremental deliverable that will help the project meet its
objectives.
Here, in this project the incremental approach is how
to produce more milk, how to check the quality of the milk and
how to retain the same quality of the milk over the period.
The storage of the milk to protect from germs or bacteria. And
above all, the environment plays a vital role. Hygienic area,
hygienic people as well as hygienic machinery is required to
pull out the maximum benefit and along that also to provide
quality of product which the company has promised to give to
the society.
Furthermore, Screening is another incremental deliverable,
screening ensures that the milk is screened for pathogens and
other components. Screening is done to ensure quality of milk.
Finances is another essential incremental deliverable. It is
important that enough budget is allocated to the project, this
will ensure that the project meets all of the objectives set.
Furthermore, enough budget will foster quick completion of the
project.
· Describe the exclusions from the scope of the project.
The scope of project excludes the profit margins after 1 year of
the running business. It should tell the stakeholders that at what
time of frame they will get the profit from the business not the
investment. It should have a proper plan for coming 5 years,
that where the business stands and how much you can give to
the society in terms of product or service and how much profit
margin you will get from the business
©2019 - Walden University- Project Scope & Project Resources,
Schedule and Cost 3
Work Breakdown Structure

Work Breakdown Structure Dictionary
· Complete this table for each work package in the WBS.
Project Title: Cooperative Milk Collecting Center (CMCC)-
Product Name: Golden Milk
WBS Work Package ID: PP
WBS Work Package Task Name:Project preparation
Description of Work: It is consisting of preparing design
drawing and all inquired specification related to the work
execution and all Cooling & Packaging System. In addition, the
required legalization matters to find out who will be the
partnership needed for the project, to get all funds required to
execute the project.
Deliverable:
Activities (Verb Noun Format)
Labor Resources
(Name or Type)
Other Resources (Such as Equipment)
Expected Duration
1- Project Preparation
Mr. Gorge Stuard.
Head of Investors Committee
·
3 months
1.1- Funds & Partnership
2 months
1.1.1- American Farmer Association
Mr. David Lowis
Financial Controller in (AFA)
·
One month
1.1.2- Carrefour (Food Organization) – from Middle East
Mr. Gorge Stuard
Head of Investment and development Sector in Carrefour &

Head of Investors committee for CMCC
·
One month
1.2- Design Document & Legalization
Sam Smith- Head of Permits for Industrial Establishment
·
3 months
1.2.1- Design Admin Building
Michel Saad – CMCC Project Manager has been appointed for
15 months until completion of the Project.
He will be responsible for the entire project.
Plotter, computers and Stationery
15 days
1.2.2- Design Collection Area
Michel Saad – CMCC Project Manager
15 days
1.2.3- Design of Storage Building
30 days
1.2.4- Design of Filling and Packing ware
30 days
1.2.5- Design of Truck pick up Area& Labor Accommodation
30 days
End of Project Preparation Phase
·
0 days
Total Duration: 3 months

Acceptance Criteria: The Funds Availability for project
financing.
Person Responsible for verification of Completion: Head of
Investors Committee Mr. Gorge Stuard.
WBS Work Package ID: WE
WBS Work Package Task Name:Work Execution
Description of Work: Start project mobilization to make the site
ready for construction works and after that the construction
work will be started.
Deliverable:
Labor Resources
(Name or Type)
Expected Duration
2- Work Execution
Michel Saad – CMCC Project Manager has been appointed for
15 months until completion of the Project.
He will be responsible for the entire project
Rental Construction Equipment, Wheel Loaders, Excavators
Backhoe, Sewage Pipeline material and all material required for
project services.
7 months
2.1- Site Mobilization
Michel Saad
- CMCC Project Manager-
·
2 months
2.1.1- Infrastructure Works
Michel Saad
- CMCC- Project Manager-

Backhoe, Sewage Pipeline material and all material required for
project services.
40 days
2.1.2- Temporary Site Office
Michel Saad
Steel Structure Materials & Sandwich panels with other
Building Materials
20 days
2.2- Construction work
Michel Saad
Backhoe, Concrete Mixer, Pumps, Building Materials.
5 months
2.2.1-Admin building construction
Michel Saad
Rental Construction Equipment, Building Materials.
4 months
2.2.2- Collection Area Construction
Michel Saad
- CMCC -Project Manager-
3 months
2.2.3- Storage Building Construction
Michel Saad
2 months
2.2.4- Filling & Packing warehouse construction
Michel Saad
3 months

2.2.5-Truck pick up Area & labor Accommodation Construction
Michel Saad
2 months
End of Work Execution Phase
-
-
0 days
Total Duration: 360 days
Acceptance Criteria: handing over the mobilization &
construction work
Person Responsible for verification of Completion: Michel
Saad & Murad Nabil.

WBS Work Package ID: FW
WBS Work Package Task Name:Finishes Work
Description of Work: the beginning of the finishing works,
which includes the external works including landscaping and
paving, and the work of parking for trucks and irrigation works
for external plantations. In addition the interior finishes work,
such as plastering of walls and paints works, electrical works
with installing the light fitting, applying floor tiles and
installation of sanitary appliances.
Deliverable:
Labor Resources
(Name or Type)
Expected Duration
3.0- Finishes Works
Michel Saad
- CMCC -Project Managers-
Building Material, Rental construction Equipment, Irrigation
material and tools
4 months
3.1- Exterior Work
Michel Saad
- CMCC -Project Managers -
Building Material, Rental construction Equipment, Irrigation
material and tools.
15 days
3.1.1- Landscape Work
Michel Saad
- CMCC -Project Managers-
soil, paving equipment and building material.
45 days
3.1.2 - Paving Work

Michel Saad
Rental Paving Equipment, Water Tankers, sand &stone
aggregates, Asphalt & Concrete for Paving
2 months
3.1.3- Truck Parking
Michel Saad
Steel Material, Concrete Rental Crane
One month
3.1.4- Irrigation
Michel Saad
Irrigation Material and Plants, electronic system.
45 days
3.2- Interior work
Michel Saad
Cement, Bricks, Tiles, Paint material electrical Material and
light lamps
4 months
3.2.1- Plastering and Paint
Michel Saad
Cement, Bonding material , sand , and pant material
3 months
3.2.2- Light Fitting and Electrical Work.
Michel Saad
Tools , Electrical Wires and Plugs , lamps and switches,
Breakers
4 months
3.2.3- Tiles and Flooring
Michel Saad
Cement, Sand, Bonding Material, Fixing tools and Tiles

75 days
3.2.4- Installation Sanitary Appliances
Michel Saad
Valves, Sanitary Parts and Accessories. Fixing tools
One month
End of Finishes Works
·
0 days
Acceptance Criteria: Complete all Finishes works related to the
project Exterior and Interior.
Person Responsible for verification of Completion: Project
Manager Mr. Michel Saad
WBS Work Package ID: EI
WBS Work Package Task Name:Equipment Installation
Description of Work: Supply and install of milk storage tanks
and refrigerators with cooling system, in addition supply and
install of milk filling system in bottles and assembly in cartons
in preparation for loading in trucks for distribution in the local
market.
Deliverable:
Labor Resources
(Name or Type)
Other Resources
(Such as Equipment)
Expected Duration
4.0- Equipment Installation for new cold drink Product
Mr. Murad Nabiel,
Mr. Adam Abbas

Installation Tools, Forklift, cranes, Electrical connection &
Manual.
181 days
4.1- Final Installation
Mr. Murad Nabiel
Procurement Manager (CMCC)
Reported to Project manager Mr. Michel Saad
Mr. Adam Abbas
Technical Engineer (AFAS)
Manual.
87 days
4.1.1- Storage Containers Installation
Mr. Murad Nabiel
Procurement Manager (CMCC)
Reported to Project manager Mr. Michel Saad
Mr. Adam Abbas
Technical Engineer (AFAS)
Manual.
one month
4.1.2- Fridges and Cooler System
Mr. Murad Nabiel
Mr. Adam Abbas
Manual.
One month
4.1.3- Packing System
Mr. Murad Nabiel
Mr. Adam Abbas
Manual.
One month
4.2- Project Closeout

4.2.1- Testing & Commencing
Mr. Adam Abbas
Operation Manuals
12 days
4.2.2- Project Handing Over
Mr. Michel Saad
Mr. Gorge Stuard.
As Built Drawing
Complete Sets.
0 days
Acceptance Criteria: Start up the Machines and production
Started.
Person Responsible for verification of Completion: Mr.
MuradNabiel, Mr.Adam Abbas, Finally, Assigned by
Head of Investors Committee Mr. Gorge Stuard.
Project Resource Management
Project resource management includes the processes to identify,
acquire, and manage the human and non-human resources
needed to complete the work of the project and produce the
final product, service, or outcome. The resource plan for a
project is used as input to develop the project schedule and
estimating the cost of a project.
Project Team
· In the table below, identify and assign roles and
responsibilities for three to five (3–5) key project team
members for the project using the definitions of role and
responsibility provided on pages 318–319 of the PMBOK
(PMBOK Guide).

Team Member Name
Role
Responsibility
Gorge Stuard
Head of Investors Committee including (Carrefour and
American Farmer Association)
Responsible for collecting funding for the project & Giving
approval to start project works and handing Over and
commissioning the production of Milk Collecting Center.
Michel Saad
CMCC Project Manager has been appointed for two-year
contract until completion of the Project.
· Making the Project plan.
· Developing a project Schedule.
· Managing Project Team.
· Leading all work Execution of the project.
Murad Nabiel
Procurement Manager, employed in CMCC, and reported to the
project Manager.
Responsible for directing the purchasing of the milk from the
suppliers, conducting interviews with milk suppliers,
negotiating the supplier agreements. Responsible for supply all
equipment and prepare the system for a start-up commissioning.
Sarah Fouad
Human Resources
Manager (CMCC)
Hiring employees and selecting qualified staff and withholding
training courses.
Adam Abas
Technical support Engineer
Approved all process from collecting the milk and storage it in
the refrigerators up to fill it in bottles to be ready for

distribution & Operation of equipment and manuals.
· Describe the processes that will be used to develop and
manage the project team.
Development and management of the project team requires some
processes, the main intention is to improve the competencies of
team members. On the other hand, management of the team
members is meant to optimize project performance.Develop
Project Team. This focuses on improving the competencies of
team members, it is achieved through several processes such as
training, team building. Training team members how to
effectively carry out their duties to enhance their competencies.
Furthermore, facilitating team-building activities is very
essential in this process. Furthermore, Incenting the team using
recognition and rewards is very important since it will motivate
them to work even smarter than before (Chiocchio, Kelloway, &
Hobbs, 2015).Manage Project Team
This process is meant to monitor or tracks team member
performance, give feedback to the team members, fostering the
resolving of various issues et cetera. provision of the project
performance appraisals on the team members. Using appropriate
conflict management approach to solve issues that may arise
among the team members (Chiocchio, Kelloway, & Hobbs,
2015).
Project Resources
Complete the table below for the project. The table should
contain the key project team members identified, and all other
human and non-human resources needed for the project.
· Project Team member name and rate
Resource Name
Cost per hour
Gorge Stuard - Head of Investors Committee
$45 / Hour
Michel Saad -Project Manager (CMCC)
$40/ Hour

Murad Nabiel Procurement Manager (CMCC)
$40 / Hour
Adam Abbas – Technical Support engineer (CMCC)
$30 / Hour
Jone Gawland-Producer Manager (CMCC)
$35/ Hour
Sarah Fouad – Human Resources (CMCC)
$30 / Hour
· Human resources other than the project team members
Resource Name
Rate or Cost
Numbers of 15 Workers
$20/Hours
Auditor
$15000/year
Consultant
$100/Day
Transporters- 2 Drivers – Outsource
$35 / Hour
Advertising Advisor ( Out Source)
500 per Task
· Non-Human resources needed for the Project
· Resource Name
Rate or Cost
Land Purchasing (5,000 M2) - $30/ Meter Square
$150,000
Backhoe, Concrete Mixer, Pumps
Rent one Construction Equipment $30/Hour
Building Material- as Bill of Quantities (Total)
$80,000
No. 20 Mechanical Refrigeration $ 1500/ Unit
$ 30,000

Packing System (Total)
$15,000
Advertising Advisor (Outsource)
500 per Task
Water, Electricity, Telecommunication Services& Cleaning
(Lump Sum)
$35,000
· Tools & Technique used to Identify the project resources
When we have all required inputs for resource planning, here’s
how to get down to it. Expert judgment comes from our
professional experience, valuable insights that may come from
our senior consultants hired by CMCC. As it may sound
obvious, it’s important for the project’s success.
Next comes the alternatives identification. As a project may
change during their lifetime, we need to take different scenarios
into consideration. This way, we can come up with solutions to
use as changes occur. Two methods we may use are:
· Pattern thinking – this method involves pattern recognition,
which is useful while refining or improving, based on past
experiences.
· Lateral thinking – this approach requires creative thinking and
solving problems with ideas that may not be obvious at first.
Bottom-up estimating, which is the next method we can use
while planning resources, is a simple concept based on
involving people who are going to work on the project in
estimating it. In this approach our team estimates tasks based on
their knowledge and experience, resulting in a more detailed
schedule, but it’s also more time consuming.
· Explain how will acquire the non-human resources for the
project
The use of resource management software will come in handy

during this duration in order to not only manage both human
and non-human resources, but also tabulate all data that has
been accumulated by the business during its operations.
Software in this instance is more appropriate than the use of
spreadsheets as it provides quick access to information through
the use of filters, especially when dealing with bulky bits of
information regarding, say, the names and units of milk for each
farmer involved.
The project intends to acquire its non-human resources from an
investor committee. The project investors along with other core
members higher up the ranking chains will be consulted as the
project expands and decisions on the trajectory of the business
will be decided upon.
However, in order to get the funding necessary to kick start this
project, the investor committee must approve the ideas and
goals being pushed by the business and subsequently involve
Mr. Gorge Saad in its decision-making processes once funding
for the project has been secured. Project Schedule:
A project schedule is developed by estimating the duration of
the activities that must be performed in order to produce each of
the sub-deliverables. The project schedule is typically
represented in a Gantt Chart. The Gantt Chart depicts the
project activities, durations, start and end dates, and
predecessors. It also shows the project’s critical path. Activities
on the critical path are those that, if delayed, will impact the
project finish date.
Estimate Activity Durations
· Describe the tool/technique you used to estimate the activity
durations:
There are several tools or techniques that can used to estimate
the activates duration as per the following:
Analogous Estimation
The analogous, or top-down, estimation relies on information
from similar projects to determine the activity duration for a
current project. All we need the historical data and a degree of
expertise about the similar projects, because the reliability of

your estimation depends on how closely the activities match the
projects we are using as comparisons. Use this method at the
beginning of a project when we don’t have all the details.
Adjust the estimates as we learn more about the tasks and how
long they can be expected to take with the resources available.
Parametric Estimation
The parametric estimation is similar, but more accurate, than
the analogous estimation. To use it, multiply the number of
units we need by the time it takes to produce the units. We will
need historical information about similar activities to complete
our estimate. The method is scalable. This means if our
historical data tells us that it takes one person an hour to
produce one unit, we can reasonably estimate that we can
complete three units within one hour if we allocate three
workers to the task. When we use this method, it's important to
account for all tasks that impact the activity. For example, if the
workers spend part of the time preparing materials, account for
that time in our estimates.
Expert Judgment
When the project is complicated and several factors can
influence the duration of our activities, we might want to use
expert judgment to estimate activity duration. Experts
knowledgeable in an area can judge the time and resources that
need to complete activities in this area. We also can gather
estimates from external experts, if we can get external estimates
at reasonable cost.
The Delphi Technique
The Delphi technique makes use of group intelligence to
determine activity duration. The technique involves gathering
opinions from several experts and then sending the responses
back to the experts for their review. They can change their
opinions after reviewing the responses. The process might
involve several rounds, as we want to investigate differences of

opinion and get to a consensus. To reduce bias and prevent
individual experts from overly influencing results, experts
submit their opinion anonymously. We can use a third party to
gather the opinions.
Work Breakdown Structure
Certain activities might be too large or complex for a reliable
duration estimate. If an activity takes up more than 10 percent
of the project schedule, we might want to break it into several
different tasks. we can use a work breakdown structure to
reduce these activities into smaller, more manageable tasks.
Doing this enables us to set priorities and estimate the duration
of tasks more accurately. A work breakdown structure also is
useful for building accountability, because we can assign
specific tasks to designated project participants.
· Estimate the duration for each of the project activities and
enter the durations in the table.
Deliverable/Activity
Start
Finish
Duration
Project Start (Cooperative Milk Collecting Center)
3rd of October 2019
30 December 2020
15 months
1. Project Preparation
3rd of October 2019
3rd January 2020
3 months
1.1. Funds& Partnership
3rd of October 2019
3rd of December 2019.
2 months
1.1.1 American Farmer Association

3rd of October2019
3rd of November 21, 2019
One month
1.1.2 Carrefour Food Organization
3rd of October 2019
3rd of December 2019
2 months
1.2 Design& Document Legalization
3rd of October 2019
3rd January 2020
3 months
1.2.1 Design Admin Building
3rd of October
17th of October 2019
15 days
1.2.2 Design Collection Area
3rd of November 2019.
15 days
1.2.3 Design of Storage Building
3rdof November 2019
30 days
1.2.4 Design of Filling and Packing Warehouse
3rd of November 2019
30 days
1.2.5 Design of Truck pick up Area & Labor Accommodation.
3rd January 2020
30 days
2. Work Execution
3rd January 2020
3rd of August 2020
7 months
2.1 Site Mobilization

3rd January 2020
3rd of March 2020
2 months
2.1.1 Infrastructure Works
3rd January 2020
13th of February2020
40 days
2.1.2 Temporary Site Office
13th of February 2020
3rd of March 2020
20 days
2.2 Construction Work
3rd of March 2020
3rd of August 2020
5 months
2.2.1 Admin Building Construction
3rd of March2020
3rd of July 2020
4 months
2.2.2 Collection Area Construction
3rd of March 2020
3rd of June 2020
3 months
2.2.3 Storage Building Construction
3rd of March 2020
3rd of May 2020
2 months
2.2.4 Filling and Packing Warehouse Construction
3rd of May 2020
3rd August 2020
3 months
2.2.5 Truck Pick up Area and Labor Accommodation
Construction
3rd of June 2020
3rd of August 2020
2 months

3. Finishes Work
3rd of June 2020
3rd of October 2020
4 months
3.1 Exterior Work
3rd of August 2020
3rd of October 2020
2 months
3.1.1 Landscape Work
3rd of August 2020
18 of September 2020
45 days
3.1.2 Paving Work
15th of August 2020
2 months
3.1.3 Truck Parking
4rd of August 2020
4th of September 2020
One month
3.1.4 Irrigation
3rd of August 2020
45 days
3.2 Interior Work
3rd of June 2020
3rd of October 2020
4 months
3.2.1 Plastering and Paint
3rd of June 2020
3rd of September 2020
3 months
3.2.2 Light Fitting and Electrical Work
3rd of June 2020
3rd October 2020
4 months

3.2.3 Tiles and Flooring
3 of July 2020
75 days
3.2.4 Installation Sanitary Appliance
3rd of August 2020
3 of September 2020
One month
4. Equipment installation required for a new Gold drink product
3rd of October 2020
30 December 2020
87 days
4.1.1 Storage Containers Installation
3rd of October 2020
One month
4.1.2 Fridges and Cooler System
18th of November 2020
15 days
4.1.3 Packing System
18th of November 2020
18th of December 2020
One month
4.2 Project closeout
4.2.1 Testing & commencing
18th of December 2020
29 December 2020
12 days
4.2.2 Project Handing Over
-
29 December 2020
0 days

Gantt Chart
· Using the data in table above, construct a Gantt Chart for the
project.
· The Gantt Chart should depict the following: Activity Name,
Start Date, Finish Date, Duration, and Predecessors.
· The Gantt Chart should display the critical path.
· The Adjustment of dates may occur as per the Primavera
Software Format and Data Output.
Project Cost
Project cost management involves estimating how much it will
cost to complete all of the project activities and then
aggregating those costs to determine the total cost of the
project. In order to estimate the cost of the project, resources
must be applied to the project activities.
Project Cost Estimates
Deliverable/Activity
Duration
Resource Name(s)
Resource Quantity/Rate

Activity Cost
Project:
15 months
1.0- Project Preparation
3 months
1.1-Funds& Partnership
2 months
Carrefour Food Organization Middle East & AFA
Finance
Collecting Funds for project Budget
1.1.1 American Farmer Association
One month
Feasibility study & cost Analysis
Consultation
$ 4,000
1.1.2 Carrefour Food Organization
2 months
Feasibility study & cost Analysis and financial studies
Consultation
$8,000
1.2 Design& Document Legalization
3 months
Plotter, Computers and Stationery
-
-
1.2.1 Design Admin Building
15 days

Design Document
Complete Design documents set.
$10350.00
1.2.2 Design Collection Area
15 days
Design Document
$1,100
1.2.3 Design of Storage Building
30 days
Design Document
$1,300
1.2.4 Design of Filling and Packing Warehouse
30 days
Design Document
$ 1,400
1.2.5 Design of Truck pick up Area & Labor Accommodation.
30 days
Design Document
$850.00
2.0- Work Execution
7 months
-
·
·
2.1 Site Mobilization
2 months
·
·
-
2.1.1 Infrastructure Works
40 days
Rental Construction Equipment, Building Material, Sewage Pipe

line , manhole , steel bars and cement & concrete
Estimate as per B.O.Q and Site Condition.
$ 25,000
2.1.2 Temporary Site Office
20 days
Rental Construction Equipment& Building Material
$15,000
2.2 Construction Work
5 months
·
·
·
2.2.1 Admin Building Construction
4 months
$30,000
2.2.2 Collection Area Construction
3 months
$18,000
2.2.3 Storage Building Construction
2 months
Estimate as per B.O.Q and Site Condition
$22,000
2.2.4 Filling and Packing Warehouse Construction
3months
$20,000
2.2.5 Truck Pick up Area and Labor Accommodation
Construction
2 months

$26,000
3.0- Finishes Work
4 months
-
-
-
3.1 Exterior Work
2 months
-
-
-
3.1.1 Landscape Work
45 days
Rental,Bobcat Equipment, Loaders Soil Bricks
As per Landscape survey Layout.
$ 10,000
3.1.2 Paving Work
2 months
Rental equipment for leveling, compacting ground , Paving
Equipment & water tank, Paving material
2 leveling & 2 paving Equipment
5 Water Tanks,
$ 50 per Hour for each. Estimated hours 16 .
$7,200 for equipment +
$ 3500 Asphalt Material
Total = $10,700
3.1.3 Truck Parking
One month
$ 4850.00
3.1.4 Irrigation
45 days

Rental,Bobcat Equipment, Drip Irrigation systems. Water Flow
Meters, soil sensors, Drones
As per Plants Layout refer to the approved landscape Drawing.
$ 15,000
3.2 Interior Work
4 months
-
-
-
3.2.1 Plastering and Paint
3 months
Cement, Sand, Bonding Material Mixing tools, Paint material
Brushes, ladders, Plastic covers etc.
Estimated as quantities and previous work done.
$2,250.00
3.2.2 Light Fitting and Electrical Work
4 months
Ladders, electrical wiring, lamps, D.B Switches Breakers and
Data Cables etc
As per Elect B.O.Q
$12,000.00
3.2.3 Tiles and Flooring
75 days
Adhesives Sand, Cement, Bonding Materials, Tiles
As Per Finishes Schedule for the project.
$15,000
3.2.4 Installation Sanitary Appliance
One month
Sanitary Parts and accessories,
As Quantities mentioned in the B.O.Q
$4100
4.0-Equipment installation required for a new cold drink
product
87 days
-

-
-
4.1.1 Storage Containers Installation
One month
Storage Containers & Forklift, Power Connection, Control Panel
Fixing Tools, carne
As per the Detailed Drawing and B.O.Q
$ 15,500
4.1.2 Fridges and Cooler System
15 days
Fridges and cooler System.
As per the Design Drawing and B.O.Q
$ 20,000
4.1.3 Packing System
One month
Packing Machine, Motors, Cartons, Bottles, Forklift
As per detailed drawing & B.O.Q and manuals
$15,000
4.2.1 Testing & commencing
12 days
Measuring & testing Tools
Total No.3 of Measuring & testing tools
$550.00
4.2.2 Project Handing Over
0 days
·
·
·
Grand Total
$ 280,850

· Describe the tool/technique you used to estimate the activity
resources.
There are several tools and techniques that can be used to
estimate activity resources in our project as follows:
Expert Judgment
Expert judgment is the first tool and technique. Experts can
provide real perspective when it comes to estimating resources
for our activities. First off, experts can help the project staff
choose the right resource based on their wealth of experience
with similar projects or activities. Once we have decided on
which resource is correct for the task, experts can then help us
to determine how many of these resources we should employ for
a given activity. Experts usually know the optimum number so
there is just enough work to go around and avoid idle time.
Experts earn their big paychecks also by sharing their
knowledge and insights about requirements for a given activity
that is common in their area of expertise. Experts can give us
choices of different techniques for estimating and because they
have seen many different situations, experts can typically also
provide a range of choices of resources appropriate for a given
activity.
Estimating Tools
Next, we have the three common estimating techniques that we
have already seen in both Cost Management. Bottom-up
estimating it is time consuming, it is the most accurate of
estimating approaches. Some call it the Engineering or
Grassroots estimate because of the level of detail involved.
The key is in the detail. When we breakdown an enormous task
into smaller, more manageable tasks then the tasks become
small enough to make a considered estimate for the required
resources. After we assign people, equipment, material and
supplies, we get a total for that single task. Add up all these
estimates and that is Bottom-up estimating. When each and
every task on the WBS has its own detailed estimates, the
number can be aggregated at a different level or totaled for the

entire project.
Analogous estimating is certainly quicker and easier. This
method uses the common features of similar past projects based
on recent historical data.
And then Parametric estimates are simple math tools. They are
algorithm-based. If you have current, up-to-date data, we can
use a formula to make an estimate based on proven
relationships. For example, a paving staff knows its past cost
per lane mile paved and even the cost of a mile of painted
centerline. Very handy but using this tool requires current,
accurate and relevant data.
Data Analysis
We are moving on to our next tool and technique, which is Data
analysis where we take the time to look at the activity resource
related information so we can organize, assess and evaluate
them.
Alternative Analysis
As a project manager, our project team and often experts will
assist us in identifying several resource options for our
activities.
When choosing resources, we must first determine what is the
best choice and why. Is it faster? Is faster always the best?
What about reliability and what about quality? The analysis of
alternatives should consider all the ways to accomplish the
activity. Should the task be done manually or is automation a
better choice?
Questions such as whether it makes sense to do the work in-
house or use external resources need to be considered when
estimating resources. Very often, our project manager will also
have to consider whether it makes more sense to build it or buy
it or even rent it. For example, software, should we build it
ourselves or purchase it from a vendor? Both the requirements
of an activity or its product, as well as the current environment
will limit our choice of alternatives.
One example that immediately comes to mind is a resource
shortage and its effect on cost and considerations regarding

alternatives. So, as we see, there are many considerations when
choosing and estimating the resources required for the project
activities and it’s good to have alternatives.
· Describe the tool/technique you used, to estimate the activity
costs.
The cost of each project activity is estimated in the estimate
costs process. An interesting point about this process is that it
uses the same tools as in the estimate activity duration. In the
estimate activity duration process, we determine the time taken
by each activity. Now, in the estimate costs process, we will
calculate the total cost of the project.
In estimate cost process, the cost of each activity is determined,
including the cost of human hours, the cost of equipment, and
the cost of materials used as well as the contingency cost (i.e.,
the cost to cover the identified risks).
There are several tools and techniques that can be used to
estimate activity cost in our project as follows:
Analogous Estimating
This technique is employed to estimate the project cost when
limited detail about the project is available. Therefore, this
technique does not provide a very reliable estimation. The
primary benefits of this technique are its lower cost and quick
results.
In analogous estimation, the cost of the project is estimated by
comparing it with similar projects previously completed by your
organization. Here, you will look into your organization’s
historical records (i.e., an organizational process assets) for
prior completed projects similar to your own. You will select
the project which is closest to your project and use your expert
judgment to determine the cost estimate of your current project.
The analogous estimating is also known as the top-down
estimating.
Parametric Estimating
Like analogous estimating, parametric estimation uses historical
data to calculate cost estimates; however, it also utilizes
statistical data. It takes variables from similar projects and

applies them to the current project.
For instance, in a previous project, we take the cost of concrete
per cubic meter, then calculate the concrete requirement for the
current project and multiply it with the cost obtained from the
previous project. This will provide the total cost of concrete for
your current project.
In the same way, you can calculate the cost of other parameters
(men, materials, and equipment).
The accuracy of this process is better than the analogous
estimation because it employs more than one data set.
Bottom-up Estimating
The bottom-up estimating technique is also called the
“definitive technique.” This technique is the most accurate,
time-consuming, and costly technique for estimating the cost of
a project. Here the cost of every single activity is determined
with the highest level of detail at the bottom level and then rolls
up to calculate the total project cost.
Here, the total project work is broken down into the smallest
work components. Each component cost is estimated, and
finally, it is aggregated to determine the project’s cost estimate.
Reference
Barroso, (2003). Writing the proposal for a qualitative research
methodology project.
Eskerod, P., & Jepsen, A. L. (2013). Project Stakeholder
Management.
Haugan, G. T. (2016). The New Triple Constraints for
Sustainable Projects, Programs, and Portfolios. Boca
Raton, FL: CRC Press.

Pries, K. H., & Quigley, J. M. (2012). Total Quality
Management for Project Management. Boca Raton, FL: CRC
Press.
Vida, K. P. (2012). The Project Management Handbook: A
Guide to Capital Improvements. Rowman & Littlefield.
Zikwel O, (2000). Evaluation of models for forecasting final
cost of a project: Project Management Journal.
Cooperative Milk Collecting Center
Project
Project Preparation
Work Execution
Finishes Work
Funds and Partnership
Design and Document Legalization
American Farmers Association
Carrefour Food Oganization Middle East
Exterior Work

Landscape Work
Paving Work
Truck Parking
Irrigation
Plastering and Paint
Light and Fitting and Electrical Work
Tiles and Flooring
Admin Building
Collection Area
Storage Building
Filling and Packing Warehouse
Truck Pick Up Area and Labor Accommodation

Installation Sanitary Appliance
Site
Mobilization
Infrastructure Works
Temporary Site Office
Interior Work
Construction Work
Admin Building
Collection Area
Storage Building
Filling and Packing warehouse
Truck Pick up Area & Labor Accommodation

Equipment installation required for a new Gold milk product
Final Installation
Storage Containers Installation
Fridge and Cooler System
Project Closeout
Project Handing Over
Testing and Commissioning
Packing System
MSPM
6900 Capstone: Social Impact in Project Management
©2019
-
Walden University
-

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