Today’s healthcare executives are seeking performance improvement across multiple dimensions: expenses and profitability, waste, risk, and patient satisfaction and outcomes. That’s exactly what Crowe Horwath LLP’s Performance Improvement team delivers. This brochure provides an overview our our service and value proposition.

1. Higher-Quality, Lower-Cost Healthcare
Performance and Profitability Improvement
Audit | Tax | Advisory | Risk | Performance The Unique Alternative to the Big Four ®

2. Crowe Horwath LLP
Tangible Patient and Provider Impact ■■ Outpatient clinic productivity
■■ Length-of-stay reduction
Today’s healthcare executives are seeking performance ■■ Asset and facility productivity
■■ Process and technology alignment
improvement across multiple dimensions: expenses
and profitability, waste, risk, and patient satisfaction Integral to any engagement is the
installation of the Crowe Horwath
and outcomes. That’s what the Crowe Horwath LLP Accountability and Management
Performance Improvement team delivers. Performance System (CHAMPS™), a
proprietary patient-centered, purpose-
In a changing industry where the future Turning Operational driven operations excellence system. This
is uncertain because of political and
other external influences, there is one
Challenges Into balanced scorecard methodology helps
inescapable truth: the delivery model Bottom-Line Results support and maintain the improvement
year after year. Further, going beyond
needs to shift toward one that provides The Crowe Performance Improvement
the traditional limitations of simple
high-quality, patient-centric health team has a bottom-line focus.
metrics, CHAMPS also provides critical
solutions at a better value. Combining the hard science of
accountability and change-management
operations management and rigorous
The Crowe Performance Improvement tools, enabling clients to not only
data analysis with techniques from the
team, working at the intersection of recognize the key performance indicators,
soft sciences of organizational change
improved patient experience and but also what to change and how to drive
and performance management, we apply
improved financial performance, has had behaviors based on this information.
leading practices to drive an improved
great success delivering solutions that patient experience while reducing costs.
provide direct, immediate, significant, Why Operations
and measurable impact. Crowe approaches each client situation Excellence Delivers
objectively and assertively. Instead of
The Crowe team helps healthcare When the challenge is to deliver more
redefining your business’s challenges to
providers identify the root causes of for less, more effective operations
match a predetermined solution, Crowe
performance deficiencies and then management is the solution. Raising
begins by accurately identifying the
designs and helps implement solutions quality, lowering costs, and reducing
challenge and opportunity it presents
to streamline processes, reduce waste risk are best accomplished through
and then draws on the broadest possible
and variability, improve management evidence-based process and operations
array of solutions and approaches
effectiveness, enhance revenue, and improvement, as has been shown in
to identify the specific methods that
address additional, specific concerns. virtually all other industries. This is the
will produce immediate positive
best path for “bending the cost curve”
impact. This differentiates Crowe from
Beyond making recommendations, Crowe while delivering an improved patient
narrowly focused specialists or niche
employs a hands-on implementation experience and better outcomes.
consultancies that typically approach
approach that delivers immediate
every challenge as an opportunity to Operations improvement helps HIT
bottom-line improvement during the
apply the same, familiar tools. investments pay bigger dividends. Many
course of the engagement, while also
establishing a foundation for long-term, technology-driven improvement efforts
Particular areas of expertise for
sustainable growth. deliver only mixed results, at best. To
Crowe include:
avoid the risk of automating dysfunctional
■■ Operating room efficiency work processes or deploying expensive
tools with an uncertain return, a much
■■ Emergency department performance
more effective approach is to first
■■ Procurement and materials focus on the process rather than the
2

3. Higher-Quality, Lower-Cost
Healthcare: Performance and
Profitability Improvement
technology. By addressing process as specialized experts in specific ■■ We Stick With You Until the
deficiencies before or during a technology management tools and methods Results Are Delivered – You and we
implementation, savings generated can drawn from many other industries. agree upon a specific, guaranteed
help fund the necessary upgrades and ■■ Positive ROI – Above all, our financial return at the outset of the
multiply the benefits. approach achieves immediate and assignment – and we stay with you
measurable financial improvement, until it’s achieved.
Highly efficient operations enable
producing an agreed-upon return on ■■ We Empower You to Make It
physician practice integration and new
the client’s investment. Last – We go beyond merely training
coordinated care models. Optimal
■■ Long-Term Commitment – Our goal your people in tools and techniques;
design of the delivery of services
is to establish ongoing relationships we instill a continuous improvement
encompasses the processes, operational
with successful organizations, helping mind-set so that initial results form
footprint, management systems, tools,
you apply proven and continuing the basis for further improvement.
and employee behavior – all integral
components of coordinating populations improvement initiatives in a variety
across organizations and creating of venues. Proven Expertise
stronger connections with physicians The Crowe Performance Improvement
In addition, clients frequently comment
across the continuum of care. team has achieved results addressing a
on the Crowe team’s insight and ability
broad array of business problems with an
Operations excellence augments a to quickly discern opportunities. This,
impact on the patient experience, helping
culture of quality and patient safety. coupled with the ability to quickly
to deliver an improved financial position
Both the mission-critical need to drive prioritize needed actions and rally
for the provider. Crowe brings dedicated
out variability and adverse events and client teams to achieve rapid results,
specialists with proven expertise in tools
the financial implications of heightened produces a unique “bias for action” that
and methodologies such as:
sensitivity to performance relative is the hallmark of a Crowe Performance
to peers are completely aligned with Improvement initiative. ■■ Planning and scheduling optimization
driving quality metrics such as improved ■■ Productivity improvement
outcomes, decreased length of stay, and What Makes It Work ■■ Procurement cost reduction
reduced readmissions. As important as technical and
■■ Inventory and materials management
industry expertise are, the Crowe
What Sets Us Apart Performance Improvement team adds ■■ Capacity planning and optimization
The Crowe Performance Improvement a third essential component: a proven, ■■ SG&A optimization
team has built a strong track record of systematic approach.
■■ Process and technology alignment
delivering measurable financial results.
■■ We Find the Right Levers – The ■■ Asset utilization
Among the key factors that set Crowe
Crowe analytical approach identifies ■■ Cycle and lead-time reduction
apart are:
those areas in which performance
■■ Lean and Six Sigma
■■ Quality of Our Team – The Crowe improvement will have direct financial
consulting team members bring years and patient impact so we can focus ■■ Theory of constraints
of experience to bear. Inexperienced our efforts in those areas. ■■ Service design
staffers are not brought in to train at ■■ We Implement What We Recom- ■■ Total quality management (TQM)
the client’s expense. mend – Rather than merely presenting
■■ Broad and Deep Expertise – Our reports and recommendations, the
team is composed of proven Crowe team works side-by-side with
performers in healthcare, as well you at every level of your business to
help get the desired improvement.
www.crowehorwath.com 3

4. Contact Information The Results: What’s The Next Step
For more information on Crowe Horwath in It for You? Is there real, significant opportunity
LLP Healthcare Operations Consulting The Crowe hands-on approach has for profitability improvement in your
Services, contact: helped healthcare providers address a organization? One phone call can
broad array of specific challenges – from get you started toward answering
Jerry Larson that question.
underperforming operations, low
630.575.4315
productivity, and shortcomings in patient
jerry.larson@crowehorwath.com Jerry Larson and Pat Sorrentino,
experience and service to scheduling,
who lead the Crowe Performance
Pat Sorrentino inventory, capacity management, and
Improvement and Healthcare Operations
630.990.4448 revenue challenges. By clearly identifying
services, have more than 20 years of
pat.sorrentino@crowehorwath.com the root causes of poor performance,
hands-on experience helping providers
and by designing and implementing
achieve measurable, verifiable bottom-
specific solutions in a proven and highly
line improvement. They would be happy
interactive approach, the Crowe team
to discuss your current situation and
can help your organization achieve both
give you their frank initial impression
immediate bottom-line improvement and
of the potential opportunities in your
long-term, sustainable growth.
organization. Based on that initial
conversation you will be in a better
position to determine if a no-cost,
no-obligation review of your business
might be worthwhile.
Crowe Horwath LLP, The Unique Alternative®
Crowe Horwath LLP (www.crowehorwath.com) is one of the largest public accounting
and consulting firms in the United States. Under its core purpose of “Building Value
with Values, ” Crowe uses its deep industry expertise to provide audit services
®
to public and private entities, while also helping clients reach their goals with tax,
advisory, risk, and performance services. With offices coast to coast and 2,600
personnel, Crowe is recognized by many organizations as one of the country’s best
places to work. Crowe serves clients worldwide as an independent member of Crowe
Horwath International, one of the largest global accounting networks in the world,
consisting of more than 150 independent accounting and advisory services firms in
more than 100 countries around the world.
www.crowehorwath.com
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