Uvdesk open source customer previous ticket app
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Customer previous ticket app allows the user (agents) to view all the previous tickets created by the same customer by clicking on the Customer Previous Tickets icon.
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Overview
You will implement in AppInventor a multi-screen app for an airline company which uses a range
of components and persists data between executions.
You may be required to attend an interview with the marker to answer questions about your
work before they will mark your submission.
Timelines and Expectations
Percentage Value of Task: 25% (of final semester mark for this course)
Final Due Date: 11:59pm, Sunday, 12th May, 2019 (end of Week 8) – after this date, there is a
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Cut-off Date: 11:59pm, Sunday, 18th May, 2019 – after this date, work will not be accepted
Minimum time expectation: 10 hours
Maximum time expectation: 30 hours – Most students do not require this much time.
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This assignment has been designed to enable you to demonstrate your learning in regards to
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K1. Understand constructs typical of many programming languages such as: variables,
expressions, assignment, sequence, selection, iteration, procedures, parameters,
return values.
A1. Design, develop, test and debug mobile apps from a given textual program
specification.
S1. Analyse the input, processing and output needs of small programming problems.
S2. Design code sequences to realise algorithms in a programming language.
S3. Design basic user interfaces and develop storyboards to convey designed
interaction sequences.
In particular, the assignment has been designed to help give you further experience in using
AppInventor, and to assess your attainment of a range of the learning objectives from weeks 2
through to 6 of the semester.
Getting Assistance and Clarification:
If any part of the task is unclear to you, or you are not quite sure how to do some aspect of the
task, you should either contact your lecturer directly (via email, or in person while they are in
class), or else post a question to the Discussion Forum on Moodle. However, any questions
posted to the forum on Moodle should not include any actual things that you plan to submit
(such as screenshots of code you might want to submit), but should instead be asked in a
more general way, e.g. asking about a technique, or a similar situation to what you need for
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ITECH2000 – Assignment 1 (2018 Semester 2) Page ! of !1 9
Assessment Details
You need to do create a functioning app that does the described functionality (listed later) for the
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Scenario:
The app you will be developing will be used by event bookers who are promoting social gatherings.
e.g. LAN Parties, Board Game Nights
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circumstances change they can remove their reservation at a later time, but not when it is less than 1
day before the event.
The event organisers want you to make an app that can be used.
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ITECH2000 Mobile Development Fundamentals
Assignment 1: AppInventor App
Overview
You will implement in AppInventor a multi-screen app for an airline company which uses a range
of components and persists data between executions.
You may be required to attend an interview with the marker to answer questions about your
work before they will mark your submission.
Timelines and Expectations
Percentage Value of Task: 25% (of final semester mark for this course)
Final Due Date: 11:59pm, Sunday, 12th May, 2019 (end of Week 8) – after this date, there is a
penalty each day.
Cut-off Date: 11:59pm, Sunday, 18th May, 2019 – after this date, work will not be accepted
Minimum time expectation: 10 hours
Maximum time expectation: 30 hours – Most students do not require this much time.
Learning Outcomes Assessed
This assignment has been designed to enable you to demonstrate your learning in regards to
the following outcomes of the course:
K1. Understand constructs typical of many programming languages such as: variables,
expressions, assignment, sequence, selection, iteration, procedures, parameters,
return values.
A1. Design, develop, test and debug mobile apps from a given textual program
specification.
S1. Analyse the input, processing and output needs of small programming problems.
S2. Design code sequences to realise algorithms in a programming language.
S3. Design basic user interfaces and develop storyboards to convey designed
interaction sequences.
In particular, the assignment has been designed to help give you further experience in using
AppInventor, and to assess your attainment of a range of the learning objectives from weeks 2
through to 6 of the semester.
Getting Assistance and Clarification:
If any part of the task is unclear to you, or you are not quite sure how to do some aspect of the
task, you should either contact your lecturer directly (via email, or in person while they are in
class), or else post a question to the Discussion Forum on Moodle. However, any questions
posted to the forum on Moodle should not include any actual things that you plan to submit
(such as screenshots of code you might want to submit), but should instead be asked in a
more general way, e.g. asking about a technique, or a similar situation to what you need for
the assignment.
ITECH2000 – Assignment 1 (2018 Semester 2) Page ! of !1 9
Assessment Details
You need to do create a functioning app that does the described functionality (listed later) for the
following scenario:
Scenario:
The app you will be developing will be used by event bookers who are promoting social gatherings.
e.g. LAN Parties, Board Game Nights
The event organiser has a range of events. Customer can book a seat on a table at an event, and if
circumstances change they can remove their reservation at a later time, but not when it is less than 1
day before the event.
The event organisers want you to make an app that can be used.
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- 1. Customer Previous Ticket App - UVdesk Open Source Helpdesk
- 2. Introduction ● Essential application for those who are using UVdesk helpdesk as Open Source. ● Support agent can check customer past tickets created by the same customer. ● Response to customer by checking previous conversation accordingly. ● No need to find the ticket from the huge list of tickets. ● This application save agent time and give response quickly. ● Buit on Symfony/PHP framework. ● Source code is open to customize.
- 3. Quick Overview of Module Working
- 4. Prerequisite Customer Previous Ticket – UVdesk Open Source module is only supported by UVDesk version 1.0 or greater. To use this module first, you must have to install UVdesk Open Source Helpdesk.
- 5. Features ● The agents can view all the previous tickets of the customers by clicking on the customer’s previous ticket icon. ● The agents can click on the Assets Visibility under the customer’s previous ticket icon to view more details of the tickets. ● Save time to search the previous ticket for the same customer. ● The agents can click on any of the previous customer tickets to view their query/details.
- 6. View Previous Ticket Details A ticket Master can handle customer tickets and answer quickly by checking previous conversation of customer over same ticket.
- 7. Set Assets Visibility The support agent/owner can set the asset visibility for previous tickets of same customers.
- 8. Contact Us • User Guide - https://webkul.com/blog/customer-previous-ticket-app/ • Store Link - https://store.webkul.com/customer-previous-tickets-uvdesk-open- source.html • For further queries or customization requirements, please send an email to support@webkul.com • You can also create a support ticket at- https://webkul.uvdesk.com/en/customer/create-ticket/ • Or reach out via Voice at - India - (+91)-9870284067 USA - (+1)- 9143531684
- 9. THANK YOU