Exabytes eCommerce Conference 2014 What is Fulfillment and Why is it Important for E-Commerce by Tommy Yong (I Store I Send)

1. What is E-Fulfillment?
Why is it important?

2. What do you need?
Website
Payment Gateway
Logistics/Fulfillment

3. How?

4. What's next?
You got your orders
coming in, increasing
daily
You need to start
fulfilling!
10?
20?
30?
50?
100?

5. Problems
● Wrong item
● Wrong address
● Missing Stock/Inventory
● Staff Problem
=
● Late Delivery

6. Solutions
● Invest in a Warehouse Management System
● Hire responsible/hardworking staff
● Better security
● Forecast growth
OR
Use E-Fulfillment

7. What's E-Fulfillment?
“The services a business' shipping
department that leverage the internet
for the assembly, and tracking of
products. Facilitates customer
specific packaging, labeling and
shipping of products to customers.”

8. Fulfillment by Amazon
● More than 50+ operational
warehouses in the world
● 1million sq feet warehouses

9. Why is E-Fulfillment
Important?
Amazon sold 426 items
per second in run-up to
Christmas 2013!!
1111 Equals $5.75
Billion as China Sets
Singles Day Online
Sales Record (2013)

10. ● An E-commerce Logistics provider
● An abbreviation for i Store I Send
● Established during 2009.
● The first Business-To-Consumer
(B2C) oriented logistics provider
in Malaysia
Who is iSIS?

11. Pick Pack ShipIncoming
Shopping
Cart
Online
Platform
Manual
Orders
Multi-channel
Integrate
Data/Orders
Consumers
● Able to process large volume of many SKU orders from various channel
● Centralized control on stock movement and inventory
(ISIS Client Interface)
E-Fulfilment
System Guided Process
ISIS Warehouse
With WMS
ODiN

12. ISIS design and built ODiN – Online Delivery and iNventory
system.
Upon login, users can request for:
● Submit Order/Service Request
● Track & Trace Fulfillment and Parcel
records
● Moniter up to date delivery charges
● Check Inventory
ODiN

13. ISIS is the first in Malaysia that uses Pick-to-Light system
during Pick & Pack. All items are processed through barcode
scanning.
Pick-to-Light

14. ● Packing is done by another personnel
● Customized picklist is generated upon packing
● Customized packing with bubble warp and
boxes
Packing & Shipping
● All parcels are weighted
● ISIS system will determine the delivery
service based on weight and location
● ISIS can work with ANY courier provider

15. ISIS Facilities
Ample & Proper Storage System
Self-Controlled Delivery Services
Secure &
Customized
Packing
Proper Zoning & Security System

16. Reporting Tools
● Providing useful logistics report
to help merchant maximize their
growths.
● Centralized data for all your
inventory movement across
ALL channels!

17. ● Save Cost, reduce operating
cost.
– ISIS help clients to save
almost 20% in consolidated
shipping.
● Faster and Easier processing of
Sales Orders
– Able to process 1000s of
orders within same working
day
● Joint sales between webstores
How does iSIS helps?

18. Visit iSIS at
www.istoreisend.com

19. 2012 Team Photo (Old HQ)
Thank You!
Q&A