Exabytes eCommerce Conference 2014 Online Business Seller Experience Sharing 1 by Ng Wei Kheng (Dashermart.my)

1. NG WEI KHENG
Founder and Director
dashermart.my

2. Starting
ecommerce is
EASY

3. RM50

5. 2.5 year
RM200 RM100,000
< 10
parcels
1500
parcels

6. PartTime
Seller
Career
FullTime
Study
PartTime
Study

11. Problems Faced

12. International
Forwarder

13. Customers
who causes issue

14. Payment Gateway

15. Customer is always right

16. Can’tTouch, Can’t Feel

20. Show Detailed Photo
instead of text

21. Return andWarranty

22. ECOMMERCE – B2B2C

23. Video

24. Customer Service
Packaging

27. We care every single order, as
little as RM5 order.

28. 20 active dealers
40% of our total sales
SALES
Dealers

29. Dropship

30. Video

32. Easy to place order using easy.my
Fast and efficient
Payment Gateway
Experience Dropship Service Provider
After Sales

33. Multiple customer groups
Multiple Price

34. Tips

35. LOCAL COURIER SERVICES
POS LAJU
GDEX
TAQBIN

36. INTERNATIONAL DELIVERY
FEDEX
DHL

37. OMNI-CHANNEL MARKETING
Marketplace
Classified
Social Network

38. Make People’s Life Easier, BuyerMAKE BUYER’S LIFE EASIER
Guide for payment
Inform tracking number before they ask for it
Pack item nicely
Help them contact Courier Services instead of
asking them to contact themselves
Accept their feedback

39. Culture of Ecommerce in MalaysiaREASON PEOPLE DON’T SHOP ONLINE
• Scared of being cheated
• No confidence
• Don’t know how to pay

40. A Better Place forYou and Me
E-Commerce

41. HOWTO START?

42. Jack Ma (Founder and Chairman of
Alibaba Group)
“Elephant Can’t Kill Ant”

43. THANK YOU
NGWEI KHENG
012-4832901
wk@dashermart.my
Dashermart.my