Micro-learning, Macro-compliance: Improving GxP Compliance with Modern Learning Techniques
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Watch the webinar: https://go.veeva.com/microlearning-ondemand Micro-learning, Macro-Compliance: Improving GxP Compliance with Modern Learning Techniques Today's fast-paced and increasingly virtual world is challenging life sciences companies to apply modern learning practices like micro-learning for both GxP and non-GxP training requirements. While micro-learning has taken the learning and development world by storm, there are still misconceptions about what it is and how to incorporate it into an existing training strategy. John Constantine, SVP of Talent Solutions at Orchestrall Inc., and Kent Malmros, Senior Director of Vault Training at Veeva Systems, team up to discuss the benefits of micro-learning and a practical approach to applying it into your existing GXP training program. Join this webinar to learn: - About micro-learning and how it can boost your GxP training compliance - How to overcome the common misconceptions about micro-learning - How to implement micro-learning into your GxP training program Who Will Benefit: - Director/Manager of Quality Training - Compliance Training Manager/Director - Compliance Policy and Training, Manager/Director - Director/Manager, QA Training - Document Control and Training Manager - VP/Director of Quality and Compliance (QA or QC), Quality Systems - VP/Director of Information Technology, Quality Management Systems, Quality Systems - VP/Director of Clinical Operations
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Micro-learning, Macro-compliance: Improving GxP Compliance with Modern Learning Techniques
- 2. 2Copyright © Veeva Systems 2020 Disclaimer This presentation is for informational purposes only and does not constitute legal or other professional advice. You should consult your own legal or compliance team before making a compliance decision. All information is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied. In no event will Veeva be liable to you or anyone else as a result of your use on this information.
- 3. 3Copyright © Veeva Systems 2020 John Constantine ORCHESTRALL John is a veteran of over 30 years in the life sciences industry, first at GlaxoSmithKline, then at Merck as Executive Director, Merck Polytechnic Institute in 2008, and joining Orchestrall, Inc. as Senior VP, Learning & Talent Solutions in 2016. His background includes Sales, Marketing, Corporate Staffs, Information Technology, Research and Development, and 25 years in Learning & Development. VEEVA SYSTEMS Kent has spent the majority of his career delivering technology-enabled training solutions to life sciences, holding leadership positions at industry leading companies such as AdMed, ClearPoint (Red Nucleus), UL EduNeering (UL), and now Veeva Systems. Kent Malmros
- 4. GxP Training Then and Now
- 5. 5Copyright © Veeva Systems 2020 GxP Training Then: Traditional Approaches Document-Centric Training on key policies and procedures as documented to standard templates, then authored, reviewed and approved in governed workflows. eLearning Libraries Content built around FDA guidelines specific to key GxP topics (Good Manufacturing Practices, etc.) that are key to remaining compliant. Macro-Learning Documents, eLearning or classroom training all based on multiple learning objectives built for instruction over large periods of time (one hour or more).
- 6. 6Copyright © Veeva Systems 2020 GxP Training Now: Modernization Engagement Retain learner interest Storytelling opportunity Flexible approaches Device-friendly Competency Over completion Focused behavior Reinforcement Videos SOP replacement Work instructions Reference materials
- 8. 8Copyright © Veeva Systems 2020 Microlearning is an instructional unit that provides a short engagement in an activity intentionally designed to elicit a specific outcome from the participant. - Microlearning: Short and Sweet. Karl Kapp and Roby DeFelice
- 9. 9Copyright © Veeva Systems 2020 I can’t afford to make a lot of videos. Microlearning is not exclusively about video We don’t know how to change our approach. Don’t change, enhance your approach. Does your platform “have microlearning” Microlearning is not software Demystifying Microlearning What we hear everyday on the ground, makes it inaccessible to GxP trainers
- 10. 10Copyright © Veeva Systems 2020 The Case for Microlearning As part of modernization It works. Science demonstrates that the framework is valid. Fits with modernizing concepts of Quality 4.0 and training Growing industry adoption and understanding
- 11. 11Copyright © Veeva Systems 2020 We already use it Poll Question: What is your organization’s position on microlearning? We already use it, but not as part of GxP Training We don’t use it, but plan to in the next 12 months We don’t use it, and currently have no plans to
- 12. 12Copyright © Veeva Systems 2020 Data Supporting Microlearning 12% 85% Sustained higher knowledgeIncrease in knowledge 2018 Microlearning Global Benchmark Report. Axonify
- 13. 13Copyright © Veeva Systems 2020 What Microlearning is NOT Learning strategy considerations Curriculum design considerations NEW “Shrunken head” learning Right for every learning outcome About knowledge A complete learning ecosystem A resource library Wholesale replacement for other learning initiatives Microlearning: Short and Sweet by Robyn A. Defelice, Karl M. Kapp September 2019
- 14. 14Copyright © Veeva Systems 2020 Defining Microlearning As part of modernization Microlearning Macro-Learning • I need help now • I want to learn something new • 2-15 minutes • Several hours or days • Declarative, conceptual knowledge • Problem solving, procedures, interpersonal skills • Search by asking a question • Content guided by others • Multiple modalities (video trending) • Multiple modalities (traditional eLearning or ILT) • Indexed and searchable • Coaching and support needed • Content rated for quality utility • Content consumed when delivered • Refresher learning • Deeper learning, building meaning • Videos, articles, code samples, job aids • Courses, classes, MOOCs, programs Microlearning: Short and Sweet by Robyn A. Defelice, Karl M. Kapp September 2019
- 15. 15Copyright © Veeva Systems 2020 Common Microlearning Principles Size The most discussed attribute of microlearning is the shorter duration of learner seat time for training materials. Reinforcement Shorter materials mean easier opportunities for use beyond prescriptive assignments, which encourages re-use. Quizzing Less content can mean shorter, more targeted quizzes to ensure comprehension or competency on key topics. Video Microlearning is often thought to be a video-based modality; while it’s not, video is often a popular approach. Creation Fewer resources may be necessary to build a micro- learning asset, but more strategy is required. Delivery The type of microlearning you develop should take your delivery method into consideration.
- 16. 16Copyright © Veeva Systems 2020 Defining Microlearning Five “Types” of Microlearning Primary PersuasivePost- Instruction Performance SupportPreparatory Microlearning: Short and Sweet by Robyn A. Defelice, Karl M. Kapp September 2019
- 17. 17Copyright © Veeva Systems 2020 The Science Behind Microlearning Spacing of Key Content Avoiding Cognitive Overload Repetition and Reinforcement Zambito, Victor. (2018) The Brain Science of Microlearning: Why It Works. https://trainingindustry.com/articles/content-development/the-brain-science-of-microlearning-why-it-works/
- 18. 18Copyright © Veeva Systems 2020 Data Supporting Microlearning 50% 50% More engagement Reduction in development costs Gutierrez, Karla (2018) Numbers Don’t Lie: Why Microlearning is Better for Your Learners (and You too) https://www.shiftelearning.com/blog/numbers-dont-lie-why-bite-sized-learning-is-better-for-your-learners-and-you-too
- 19. 19Copyright © Veeva Systems 2020 Microlearning for GxP
- 20. 20Copyright © Veeva Systems 2020 Making it engaging Poll Question: What are the biggest challenges you have with your GxP training program? Demonstrating competency Resource constraints Lack of executive support
- 21. 21Copyright © Veeva Systems 2020 Growing Beyond GxP Training Shifting the emphasis beyond GxP and Quality True Digital Modified Objectives Media-centric Data Cleansing Microlearning drives the push away from “paper” Tailor learning objectives to meet smallest possible ”need” Consider any and every opportunity to replace documents with multimedia Opportunity to “weed” out old materials when re-factoring
- 22. 22Copyright © Veeva Systems 2020 Microlearning as a Complement Focus RiskOperation R&D I MEDICAL I COMMERCIAL
- 23. 23Copyright © Veeva Systems 2020 Examples of Applicable Microlearning SOP Replacement Why must SOPs be documents? Break up a procedure into smaller ones and then building corresponding learning assets Delta Training With existing dense documents, sending a revised SOP for training doesn’t convey changes; build a short slide or image to train Quick Reference Guides Summarizing a document in acceptable to augment GxP training; this can be done in any format that makes sense Video Work Instructions Developing shorter video-based work instructions encourages just-in-time use of learning assets as ongoing reference materials
- 24. 24Copyright © Veeva Systems 2020 Specific Recommendations for GxP Microlearning SITE-BASED FLASH CARDS AR-BASED PERFORMANCE SUPPORT SPACED KNOWLEDGE CHECKS DIGITAL JOB AIDS SINGLE PROCEDURE VIDEOS
- 25. 25Copyright © Veeva Systems 2020 Customer Use Case West coast emerging Biotech Shift away from traditional SOP training Revised learning strategy Variety of small assets to support learning objectives Desire for 21st century feel US, EU, ASIA STAFF HUGE CLINICAL TRIAL BASE 1200 EMPLOYEES $7.3B IN REVENUE
- 26. 26Copyright © Veeva Systems 2020 Customer Use Case Outcomes App launched for company/personal devices to 210 clinical staff >5000 interactions in 6 months (all ”pull”) Uses: • Important management comms • Safety training (primary) • Follow up reinforcement • SOP chatbot pilot (AI-driven) US, EU, ASIA STAFF HUGE CLINICAL TRIAL BASE 1200 EMPLOYEES $7.3B IN REVENUE
- 27. 27Copyright © Veeva Systems 2020 Microlearning for GxP
- 28. 28Copyright © Veeva Systems 2020 Benefits of Microlearning for GxP Training “An organization's ability to learn and translate that learning into action is the ultimate competitive advantage.” - Jack Welch Behavioral Compliance Targeted Updates Lower Overhead Just-in-time Content
- 29. 29Copyright © Veeva Systems 2020 Actionable Next Steps How you can begin using micro-learning for GxP, tomorrow! Use existing resources Start with high-risk SOPs Start small, measure everything Succeed and expand
- 30. 30Copyright © Veeva Systems 2020 Additional Resources Great microlearning titles by trusted voices Video series: GxP Training for life sciences www.veeva.com/GxPTrainingVideos/
- 31. 31Copyright © Veeva Systems 2020 John Constantine john.constantine@orchestrallinc.com Kent Malmros kent.malmros@veeva.com Questions? How can we help.