December 8, 2009 meeting of the Academic Computing Support Forum [ACSF] at the University of Michigan. Details UMMA's implementation of Zimbra - called MeritMail - a hosted service by Merit Networks, Inc.

1. UMMA, Merit &Zimbra Brian Cors and John Turner - UMMA InfoTech Rob Golden - VP R&D, Merit Networks ACSF | Tuesday December 8th, 2009

2. What/Who is UMMA

3. PAST Limited collaborative interaction SOFTWARE | Mac-centric and costly MOBILE | Limited device support No standard applications No integration between email/calendar

4. DESIRES Support for increased resources & locations Reduce inefficiency Increase productivity

5. DESIRES Mobile devices on the rise ACCESS | Direct and/or open access to data Platform independent Web-based Reduce hardware & software costs

6. REQUIREMENTS ROBUST | Enterprise-level solution EFFICIENT | Affordable and reliable MAINTENANCE | Low requirements INTERFACE | Easy-to-use VIBRANCY | Continued development activity

7. CULTURE Small university department Non-academic unit Arts-based non-profit organization USER BASE | Most are not "power" users Few experienced with enterprise-level

8. PROCESS INVESTIGATION | Began years ago Pre Zimbra 5 | Promising, but wasn't ready EXPLORATION | Now Up-to-Date/Contact Continuing use not an option Poor customer support Delay of new version with needed features

9. PROCESS EXPLORATION | ITS Exchange and Entourage High cost for small unit Outlook vs. Entourage EXPLORATION | Google Apps Concerns about future use of data & security EVALUATION | Zimbra5 EMU Zimbra Migration Study Results

11. A non-profit corp owned by 12 of Michigan’s public Universities

12. Built NSFNet (a foundation of the Internet) with IBM and MCI in the 60’s and 70’s

13. Owns and operates one of the largest regional optical networks

14. Provides NOC Services to UM

15. Merit provides Internet and I2 access to over 250 Members in Michigan 65% of the Higher Eds 50% of the Larger ISD’s 45% of the Libraries 2% of Hospitals 10

17. >50% Less than the Cost of Owning an eMail System

18. A complete, professional email service – An Exchange Alternative

19. A fixed, monthly fee per account – No Capital, HW or SW costs

20. Unlimited Storage

21. 3-9’s SLA

22. No ads, data mining – always a High-Integrity Service

23. A full feature set including group calendaring, spam and virus protection and multi-mode messaging options

24. Back-ups, DR, and regulatory/LEA compliance – included

25. Optional advanced features like: Archiving, and Mobile Support: Blackberry, iPhone, Windows Mobile, Palm, Symbian, etc.11

26. 12 250,000 Accounts 12

27. 13 Zimbra Features 13

28. IMPLEMENTATION Planning Discussions with management Meetings with Merit Testing InfoTech Department Administration Department

29. IMPLEMENTATION Migration PERSONAL | Individual, manual migration TRAINING | Email & individual calendaring TRANSFER | UMich IMAP to Merit Zimbra BENEFIT | Allowed for one-on-one instruction with smaller staff

30. IMPLEMENTATION Full Deployment After all user migrations TRAINING | Shared calendaring SUPPORT | Documentation preparation

31. IMPLEMENTATION Holding Off BRIEFCASE | Document storage DOCUMENTS | Wiki-based interaction CHAT | Jabber-based instant messaging VOIP | No VOIP, using ITCOM telephony TASKS | Shared tasks

32. NOW & MOVING FORWARD DEPLOYMENT | All users deployed CALENDAR | Sharing within and outside of UMMA MOBILE | 20-30 users on iPhone with ActiveSync UPDATES | Zimbra Collaboration Suite 6 CHAT | Use chat within Zimbra and with iChat

33. ZIMBRA WISH LIST ICS STREAMS | Server-based auto refresh needed PERMISSIONS | Group-level Permissions/Invitations ADMINISTRATION | Domain vs. Root level admin OFFLINE CLIENT | Java-based, slow, calendar issues

34. QUESTIONS?

35. UMMA, Merit &Zimbra Brian Cors and John Turner - UMMA InfoTech Rob Golden - VP R&D, Merit Networks ACSF | Tuesday December 8th, 2009