Building High Performance Teame module (02) Teamwork Style in Workplace
Building High Performance Team
Module (02) Teamwork Style in Workplace
Work Groups and Team
Re-Active and Pro-Active
Building Trust and Believability
Model of Effective Team
High Performing Leadership
Style of Behaving toward Team Members
2.1 Work Groups and Team
Definition of a Group:
A collection of individuals, the members
interdependent in their performance, and
interact with one another to promote its
Dynamics of Group Formation:
People associate with one another due to geographical
People who have similar attitudes toward certain objects
and goals tend to form a group.
The reward-cost outcomes of interactions serve as the basis
for group formation.
Team Versus Group
A group that interacts primarily to
share information and to make
member perform within his or her
area of responsibility.
A group whose individual efforts result
in a performance that is greater than
the sum of the individual inputs.
Types of Teams
If there are 5 to 12 employees from the
same Department who meet for a few
hours each week to discuss ways of
improving quality, efficiency, and the work
Self-Managed Work Teams:
If there are 10 to 15 people who take on
the Responsibilities of their former
Supervisors to do certain Job.
Employees from about the same
• Task forces
hierarchical level, but from different
work areas, who come together to
accomplish a task.
physically dispersed members in
order to achieve a common goal.
Shaping Individuals Into Team Players
Good interpersonal skills
Can be trained by specialists
Financial or non Financial Rewards
2.2 Re-Active and Pro-Active
They focus on the weakness of other People, and they do
action once the problem happen. They can’t think about future
but they are focusing one what in their hand only.
Reactive people, on the other hand, are often affected by their
physical environment. They find external sources to blame for
their behavior. If the weather is good, they feel good. If it isn't,
it affects their attitude and performance, and they blame the
They thing about what they can do with their resources, They
have Vision and they try to achieve it, Also they focus on the
things for future.
The proactive people focus their energies and attention on the
things which they can change for the better as per their vision.
Pro-active means: Taking initiative first whatever the situation
may be and having initiative and responsibility to make things
happen and The ability to choose your response to a particular
Response + Ability
Three Types of People
• People who make things happen
• People who watch things happen.
• People who wonder…what happened
2.3 Building Trust and Believability
Importance of Trust and Believability:
“Under conditions of High Trust with right believes, problem
solving tends to be Creative and Productive. Under conditions
of Low Trust, problem solving tends to be degenerative and
In contrast, in High Trust Groups there is less socially
generated uncertainty and problems are solved more
effectively.” in Low Trust Groups, interpersonal relationships
interfere with and distort perceptions of the problem.
Where Do We Trust?
Social Trust: It happen between people in the life activities.
Trust in Organizations : It happen between organization and
those they serve (Employees)
Intra - Organizational Trust: it happen within Organization’s
Inter- Organizational Trust : It happen between different
Importance of Trust within Organizations
“Although an organization obviously cannot succeed without
high levels of trust between members, most aggressive
companies do little to actively build trust.
The typical corporation spends huge sums of money training
its managers in interpersonal skills, but pays lip service to the
critical issue of trust.”
2.4 Inter-Team Conflicts
Conflict can be pretty much inevitable when you work with
others. People have different viewpoints and under the right
set of circumstances, those differences escalate to conflict.
You can choose to:
Complain about it.
Blame someone for it.
Try to deal with it through hints & suggestions.
Try to direct clarify what is going on.
Attempt to reach a resolution through common
Three-stage process below is a form of mediation process,
which helps Team Members to do:
Step 01: Prepare for Resolution:
Acknowledge the Conflict
Discuss the Impact
Agree to a cooperate process
Agree to communicate (Active Listening)
Step 02: Understand the Situation:
Clarify People’s Positions
List of facts, assumptions and beliefs underlying position
Analyze in Smaller Groups
Convene back as a Team
Step 03: Reach Agreement:
Now that all parties understand the others’ positions, the team
must decide what decision or course of action to take. With
the facts and assumptions considered. It’s easier to see the best
of action and reach agreement.
2.5 Model of Effective Team
There are FIVE Functions of an Effective Team:
1. Trust ONE another.
2. Engage in In-filtered Conflict around Ideas.
3. Commit to Decisions & Plans of Action.
4. Hold ONE another Accountable/Catch Mistakes.
5. Focus on Achievement of Collective Results for all.
Development profile uses
the High Energy teams
MODLE to address Eight
Fundamentals areas that all
Teams need to resolve, in
The Strategic Team Development Profile is a Team Needs
Analysis tool that will pinpoint the strategic issues that need
resolving in the group. Just some of the applications include:
Identifying Skill Gaps / Needs
Team Performance Reviews
Establishing Rewards Programs
Aligning Work Values
Improving Team Processes, Quality and Productivity
High Effective Team Module:
Warm, Friendly Attitude
Says Thank you and Smiles
Customer Focused Oriented
Prompt, and Reliable
Self-Motivated and Learning
Shares Knowledge & Values
Good Listeners & Reporter
Accountable and Accept Mistakes
Has high Standards and Professionally
Supportive and Cooperative
2.6 High Performance Leadership
Today’s Business Environment requires a New Breed of High
Performance Leaders who can identify the Right People for the
Motivate and coach employees.
Introduce and facilitate proactive organizational
Use new communication skills
improvement programs and strategies.
Strategies for Leadership and Organization Change:
Apply influence based Leadership VERSUS Control.
Develop Strategic Plans to support COMPANY BUSINESS
Provide Leadership Skills TRAINING, COACHING and
2.7 Style of Behaving toward Team Members
Teams are made up of different
personalities hence it makes the whole
situation of working in a team dynamic.
Things are always in a flux and throw in
the occasional ego trips; it can make
working in a team very stressful. But
there are behaviors you can adhere to
lessen the stress and get the best out of