10 Ethical Principles for a Hospitality Professional

1. Code of Conduct for a Hospitality Professional

2. What is Ethics?
 The study of Principles relating to right or wrong conduct.
 Morality
 The Standards that govern the conduct of a person, especially a
member of a Profession.

3. Profession?
 An occupation, trade, craft or activity in which one has professed
expertise in a particular area
 A job, especially one requiring a high level of skill or training.

4. Standard?
 A level of quality or attainment
 Something used as a measure for comparative evaluations
 A model

5. Morality?
 Recognition of the distinction between good and evil or between
right and wrong
 Respect for and obedience to the rules of right conduct

6. Conduct?
 The manner of guiding and carrying one’s self; personal
deportment; mode of action; behaviour

7. 10 Ethical Principles for Hospitality
Managers
1. Honesty
2. Integrity
3. Trustworthiness
4. Loyalty
5. Fairness
6. Concern and respect for others

8. 7. Commitment to Excellence
8. Leadership
9. Reputation and Morale
10. Accountability
Proposed by Josephson Institute of Ethics
10 Ethical Principles for Hospitality
Managers

9. Honesty
 Scrupulous with regard to telling the truth, truthful
 Not given to swindling, lying
 Not misleading or deceiving by misrepresentations.

10. Integrity
 Able to demonstrate the courage of one’s convictions….in other
words, steadfast adherence to a strict moral or ethical code.
 Being able to do what is right even when there is pressure to do
otherwise.
 Uprightness

11. Trustworthiness
 Others can rely on and are confident in you
 Candid (straightforward, open and sincere)…in supplying
information.
 A person who is known to present facts accurately
 Does not use excuses to escape her promises and commitments.

12. Loyalty
 Having and demonstrating undivided and constant support
 Faithfulness and Devotion to duty, employer, colleagues…
 Friendship in adversity
 Avoiding conflicts of interest
 Not using or disclosing confidential information, even on accepting
other employment.

13. Fairness
 Just and equitable in all dealings
 Neither uses or abuses power arbitrarily nor takes undue
advantage of another’s mistakes and faults
 Treats all individuals with equality, with tolerance and acceptance
of diversity, and with an open mind

14. Concern and respect for others
 Concerned respectful, compassionate and kind
 Sensitive to the personal concerns of colleagues
 Lives the Golden Rule
 Respects the rights and interests of all those who have a stake in
their decisions.

15. Commitment to Excellence
 Pursues excellence in performing own duties.
 Is willing to put more into the job than she can get out of it.

16. Leadership
 Conscious of the responsibility and opportunities of their position
of leadership
 Realization that the best way to instill ethical principles and ethical
awareness in the organization is by example.
 Hospitality managers who have this quality “Walk their Talk!”

17. Reputation and Morale
 Seeks to protect and build the
company’s reputation and the morale
of its employees by engaging in conduct
that builds respect.
 Take whatever actions necessary to correct or prevent
inappropriate conduct of others.

18. Accountability
 Can be called upon to render an account
 Being answerable for
 Takes personal responsibility for the ethical quality of her decisions
and those of her subordinates
 Can be accounted for

19. Adhering to these principle will result in the best consequences
for one’s self and one’s organization.

20. The end