GOING FROM SURVIVE TO THRIVEExcellence in Community Association             Leadership              March 23, 2013   2013 ...
Good morning!
Who Are You?
Just surviving…or thriving?
Leadership in Community        AssociationsSo what’s so cool about it???
The challenge….the opportunityE=MC 2
TAKE THE LEADWithout effective leadership, no organization can be expected to succeed. Under pressure communities, compani...
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
How do you think of leadership?
Dispel the MythsLeadership is a rare skillLeaders are born, not madeAll leaders are charismaticLeaders must control pe...
Three Foundation Blocks              from Warren BennisAmbitionCompetenceIntegrity
Real Life Issues: The Four C’sCharacterControlChangeCommunication
Real Life Issues: The Four C’sCHARACTER
Real Life Issues: The Four C’sCONTROL
Real Life Issues: The Four C’sCHANGE
Real Life Issues: The Four C’sCOMMUNICATION
The Five Practices of Exemplary           Leadership                from Kouzes & Posner1.   Model the Way2.   Inspire a S...
The Five Practices of Exemplary Leadership            MODEL THE WAY
The Five Practices of Exemplary Leadership        INSPIRE A SHARED VISION
The Five Practices of Exemplary Leadership        CHALLENGE THE PROCESS
The Five Practices of Exemplary Leadership         ENABLE OTHERS TO ACT
The Five Practices of Exemplary Leadership          ENCOURAGE THE HEART
Yes, it IS personal…Leadership is about service. Before you can  serve others in an exemplary way, you have  something to ...
Yes, it IS personal…I know, I know. itsounds corny. Butit’s true. Attitudereally is everything.
“Four Lessons of Self             Knowledge”               from Warren Bennis You are your own best teacher Accept respo...
In the end, it IS worth itEffective Leader = Full Integrated Person     Manage yourself. Lead others. “A person really doe...
THANK YOU for your time today. Enjoy the Conference & Expo.         Be excellent.                Thomas L. Willis, PCAM®  ...
Going From Survive to Thrive - Excellence in Community Association Leadership 3-23-13
Going From Survive to Thrive - Excellence in Community Association Leadership 3-23-13
Going From Survive to Thrive - Excellence in Community Association Leadership 3-23-13
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Going From Survive to Thrive - Excellence in Community Association Leadership 3-23-13

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Warren Bennis called leadership "the art of being more fully human." This presentation breaks down the fundamentals of leadership and explores the opportunities leaders have to make a difference in their own lives and for their organizations.

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  • Welcome… I AM FIRST UP, SO THEY ARE COUNTING ON ME TO GET YOU FIRED UPGREAT DAY… TY TO VOLUNTEERS ESPECIALLY DON, CHAPTER STAFF. PLEASE THANK THEM!SUBJECT FOR THE DAY – LEADERSHIP ONE OF MY FAVORITE SUBJECTSNEXT SLIDE: HERDING CATS
  • MY HISTORY – JAMES MACGREGOR BURNS – SMITH SCHOOL OF BUSINESSWHY DO SOME ORGANIZATION WORL WELL AND OTHERS DO NOT? LEADERSHIPNATURALLY GRAVITATE TO COMMUNITY ASSOCATION INDUSTRY DYNAMICS – RELATIONSHIPS – BOARD – COMMITTEES – MANAGERS – BUSINESS PARTNERS(Applies to all)HOW WE THINK ABOUT ROLES OF THE PLAYERS IS CRUCIAL TO SUCCESSOUR INDUSTRY ALWAYS BEHIND, NOW LOOKS OUTWARD – THIS PRESENTATION CHAPTER ASKED ME TO BROADEN THIS TOPICNEXT SLIDE – WHO ARE YOU?
  • HOW MANY YEARS – THROW CANDYWHY ARE YOU HERE?? NEXT SLIDE – SURVIVING OR THRIVING?
  • CLEARLY LEADERSHIP HAS ITS CHALLENGESYOU MAY FEEL MORE LIKE THE LEFT PICTURE THAN THE RIGHTPRESENSTION IS KIND OF ALIKE A BUFFET – COULD TAKE MANY OF THE TOPICS CONSIDERED COULD BE A SEMINAR ALL BY ITSELFTAKE SOME OF TH BEST I’VE BEEN BLESSED TO GET IN LAST 30 YEARS IDEAS TO CHALLENGE YOUR MINDSETCONCEPTS TO INSPIRE YOUR HEART AND MINDSTRATEGIES YOU CAN EMPLOYULTIMATELY BE A TREE NOT A FROGNEXT SLIDE: IF ITS SO TOUGH - WHATS SO COOL ABOUT IT
  • WHY DO I GET SO EXCITED?BECAUSE THIS IS WHERE SUCCESS HAPPENSCHALLENGES JUST MAKE IT SWEETERWHEN YOU REALLY THINK ABOUT WHAT LEADERS DO…NEXT SLIDE: EINSTEIN
  • ENERGY IS NOT MATTERENERGY IS IN MATTER – BUT FOR POTENTIAL TO BE REALIZED, NEED A CATALYSTTHE CONNECTION IS A CATALYST – SPEED OF LIGHTMASS: ORGANIZATION FULL OF PEOPLE = POTENTIALENERGY: WHAT THE ORGANIZATION CAN DO – FULLY REALIZED POTENTIALYOU ARE THE CATALYSTTHAT IS WHATS SO COOLNEXT SLIDE: TAKE THE LEAD
  • NEXT SLIDE: HOW DO YOU THINK OF LEADERSHIP?LINCOLN
  • STOIC, HEROIC, SOLITARY?
  • Group – a mess like the Ukrainian parliament
  • THANKS TO THE MESS WE SEE, THIS IS HOW FOLLOWERS MAY BE INCLINED TO THINK OF YOUNEXT SLIDE: DOESN’T HAVE TO BE THAT WAY – SOME LEADER HAVE GREAT REPUTATIONS
  • COACHES THOUGHT OF AS LEADERS
  • LEAD WITH LOVE AND KINDNESS IN THE SERVICE OF OTHERSSERVANT LEADER
  • FrancesHesselbein – Lead through change and positioning
  • ICONIC MORAL BASE THE VOICE OF LEADERSHIPINSPIRATIONAL MOVE TOWARDS A FUTURE NOT YET REALIZEDSHARED HOPESAND ASPIRATIONS
  • SMALLER ARENA BUT CRUCIALLIKE COACHING, TEACH IS INTEGRAL TO LEADERSHIP
  • SHARING OF LEGACIESTRADITIONSVALUESGOALS
  • LEADERSHP BY EXAMPLEONE ON ONEWE ALL LEAD…
  • LEADERSHIP NOT NECESSAIRLY A POWEERFL PERSON WITH AUTHORITYMANY OPPORTUNITIESHEROES NOT ALL LEADERS LEADERS NOT ALL HEROES NEXT SLIDE: DISPELLING MYTHS
  • ASSUMPTIONS OF 50 YEARS AGO DON’T HOLD WATERONLY ONE LEADER – TOP DOWN?COLLINS – GET THE HORSES IN THE BARN FIRSTNEXT SLIDE
  • MOST IMPOTANT LEADERS MAY WELL BE THE FIRST REPSONDERSEARLY ZEALOTS WERE A KEY DRVING FORCE IN MAKING CHANGE HAPPENMOVEMENTCA’S – COMMITTESS – RCG GROUNDS PROJECTLEADING IS ABOUT CHANGE AGENCYTAKING PEOPLE AND ORGANIZATIONS FROM ONE PLACE TO ANOTHERNOT ABOUT THE PERSON – ABOUT A CONCEPT – A MISSION – SOMETHING BIGGER THAN SELFNEXT SLIDE: WHAT DOES IT TAKE FOR AN INDIVIDUAL TO STEP UP?
  • THREE EQUAL LEGS – MUST BE BALANCEDTHINK AOUT OTHERS YOU’VE KNOWWHO HABVE LACKEDNOW LOOK INSIDENEXT SLIDE: THE FOUR Cs
  • ISSUES THAT MAKE A HUGE DIFFERENCE IN THE DAY TO DAY LIVES OF LEADERS & ORGANIZATIONS
  • NO CHARACTER – NO AUTHORITYMANAGERS DO THIS RIGHT, LEADERS DO THE RIGHT THING – BENIS THE MOMENT MY CLIENT FAILS TO TRUSTWITHOUT TRUST HOW CAN YOU LEAD?JOE ROBINSON “AND THE OSCAR GOES TO…”EGO NOT YOUR FRIEND – HOW MANY LEADERS HAVE CRASHED & BURNEDMOTIVATION VS MANIPULATION – DIFFERENCE IS INTENT NICE LEAD IN TO NEXT “C”
  • NEVER CONTROL PEOPLE – CATHOLIC SCHOOLMOTIVATION LASTSCONTROL DOES NOTTO SUCCESSFULLY LEAD, YOU MUST CONTROL ONE PERSONCONTROL SOME THINGSHUMAN RESOURCES
  • THIS IS ONE OF THE TOUGHESTALAN QUARRY “GLUE DILIGENCE” “DEJA GLUE”EMBRACE PARADOXESIT IS WHAT IT IS VS. THE FUTURE IS WHAT WE MAKE ITPCT OF OWNERS MAY NEVER …BUT THAT DOESN’T MEAN YOU SON’TELECTRONIC AGE – PUSH BACKGPI WEB USE EXAMPLE DURING POWWER OUTAGEWHAT CHANGES, WHAT DOES NOT? ALMOST EVERYTHING BUT FUNDAMENTALS -COMMUNICATION –[ BLACKBERRY, EMAILS WHAT IS THE GOALOF COMMUNICATION?DO NOT LET THE TAIL WAG THE DOGSLOW THE GAMEDOWNEFFICENT VS EFFECTIVE – BENNIS – LEADER FOCUSEDON THE HORIZON – THE HORIZON IS GETG=NIG STUFF DONE NOT TAKS-BASED THINKINGINTERNET BUBBLEFADS PATTERNSHUMANS CHANGE, HUMAN NEEDS DO NOT CHANGEPROPERTY LIFECYCLE CREATESNEED TO CHANGE – NEED TO MAINTAIN DOES NOTT OF g – USED TO MAKESENSE – NOW IT DOESNOTCORRECT PRINCIPLES DO NOT CHANGEFINAL PARADOX – LEADER MUST BE ROOTED IN THAT WHICH SHOULD NOT CHANGE IN ORDER TO NAVIGATE AND LEAD WHAT DOES CHANGE
  • WITHOUT EFFECTIVE COMMUNICATION, IT ALL FALLS APARTSERVANT LEADER REMEMBERS WHOIT IS ABOUT NOT ABOUT YOU, ABOUT THE RECEIVER“WELL, RED….”NEXT SLIDE – WORDS ARE IMPORTANT
  • TECHNICALLY PROFICIENT VS EFFECTIVE PROBLEM SOVLERS MESS UP THE ORDEREGO – FRUSTRATION “AS YOU ARE AWARE” “WE HAVE A PROBLEM”THE 3-Cs OF COUNSELING“AND” NOT “BUT”LEADERS LISTEN – SO EASY TO GET CAUGHT UP AND STOP LISTENING
  • KOUZES & POSE-NER25 YEARSGENERATIONAL WHAT CONSTITENTS ARE LOOKING FOR FROM THERE LEADERS HASNOT CHANGEDThis is not theory – this is behavior - yoursI have a few questions only you can answer
  • What example do you set?People model behavior (squint – smile)SO……the way people react to you reflects who you are..so howdo they?Would you be proud to tell your mom or children about what you said, or how you treated people?Do you practice “executive privilege?Do you go last?Do you understand the spirit of a fiduciary? How do your actions match up with your words (YEAHBUT… no excuses)Champions ownthe game They leave no room for excuses for themselves.
  • Do you have a visionWe get so caught up in doing we forget to planAnnual planning4 Seasons SWOTCollins – horses in the barn first – Allow others to shape the vision? Flexible?DO YOU ALLOW OTHERS TO IMAGINE A BETTER FUTURE? A NO PERSON?“LEADERSHIP IS A DIALOGUE, NOT A MONOLOGUE” – K&PCAN YOU FIND A WAY TO IDENTIFY AND ARTICULATE A CLEAR VISION OF A FUTURE THAT DRAWS PEOPLE IN LANGUAGE THEY CAN EMBRACE – THAT INSPRES THEM?NOT FLOWERY, JUST REAL.22 WEST – USER EXPERIENCE100 HVIf yours doesn’t resonate – are you patient enough to allow time to tell the truth?
  • MANAGERS VS. LEADERSGET CAUGHT IN THE TRAP OF DOING THE PROCESSIS THE PROCESS ACHIEVING THE GOALIT WASDESIGNED TO DO?WILLING COMPLIANCE?REMEMBER – ITS ABOUT EFFECTIVENESSCHANGE - = RISK – EMBRACE IT Don’t be afraid to fail – you will learn – don’t worry about looking stupid (dancing guy)
  • REQUIRES TRUST AND STRONG RELATIONSHIPSTRUST BUILT BY FOSTERING COLLABORATIONCOMMITTEES – RCG MODELDON’T MAKE ROBOTS- ALLOW YOUR MANAGER, FRONT DESK, MAINTENANCE, THE ONES DOING THE WORK TO DO THE RIGHT THING FOR THE RIGHT REASON – NOT TO FOLLOW THE RULESWHAT IS THE REASON START WITH WHY – DOES EVERYBODY KNOW IT – THEN LET THEM ACCT ACCORDNINGLYDO YOU SAY “I” MORE. OR “WE”?DOES EVERYONE HAVE OWENRSHIP?
  • MUSHY? THIS IS NOT MUSHY. ENCOURAGEMENT IS SERIOUS BUSINESS. IT IS NOT A STRATEGY, IT IS THE RECGNITION THAT A LEADER RECOGNIZESHUMNANEEDSMUST BE FULFILLLED FOR LONG TERM SUCCESSRECOGNITION IN A PERSONAL WAY – FROM THEIR PERSPETIVE (WHICH ISSCARY – YOU CANT CONTROL THAT) DO YOUR PEOPLE FEEL CARED ABOUT AND GENUINELY APPRECIATED?DO YOU GO ON THE CHEAP? “HAPPY TO HAVE JOBS” IS A SURVIVAL ATTITUDE – A THRIVE ATTITUDE IS FOCUED ON EXCELLINGPEOPLE ARE NOT MACHINES – DO NOT OBJECTIFY THEMHOW DO YOU LINK REWARD WITH PERFORMANCE?DO YOU CELEBRATE VICTORIES – TOGETHER? WE DON’T DO THAT ENOUGH
  • NOURISHAMAZING LEADERSWERE DIVERSE, WELL READ, CURIOUSKEEP MIND FRESHKEEP HEART FRESHSTRENGTH IS WEAKNESSCARE – GET BURNEDSERVE – GIVE BUT NEVER RECEIVETHISIS THE ONE TIME IT IS ABOUT YOU – NEED PERMISSION?GITOMER – BE GOOD TO YOURSELF SO YOU CAN BE YOR DBEST FOR OTHERSAVOIDING BURNOUT SESSIONFLIGHT ATTENDANT
  • CORNY – BUT VITALSTUDY ATTITUDELITTLE GOLD BOOK OF YES!GARDEN…PLANTFLOWERS?WEEDS?NOTHING?No….WEEDSMUST PLANT, MUST TENDS TO GET THE WEDDS OUT OR THEY WINTHE WORLD IS NOT YOUR FRIEND – YOU MUST TAKE ACTION OR YOU WILL FALL INTO NEGATIVITY LIKE THE OTHER 90% OF THE POPULATION
  • Bennis – leadership is the art of becoming more fully humanWhat are your challenges?Help each otherAny new thoughts?DONE at 10:40FINAL SLIDE – THANK YOU – ENJOY THE DAY!
  • WHEN YOU CHOOSE TO DO YOUR JOB……. DON’T LET IT HAPPEN
  • Going From Survive to Thrive - Excellence in Community Association Leadership 3-23-13

    1. 1. GOING FROM SURVIVE TO THRIVEExcellence in Community Association Leadership March 23, 2013 2013 REENGERGIZE Conference & Expo Thomas L. Willis, PCAM® Vice President, Zalco Realty, Inc. Association Bridge, LLC
    2. 2. Good morning!
    3. 3. Who Are You?
    4. 4. Just surviving…or thriving?
    5. 5. Leadership in Community AssociationsSo what’s so cool about it???
    6. 6. The challenge….the opportunityE=MC 2
    7. 7. TAKE THE LEADWithout effective leadership, no organization can be expected to succeed. Under pressure communities, companies, and organizations can blow apart or come together. You make the difference. How effective are you? By the way, this gets really personal…
    8. 8. How do you think of leadership?
    9. 9. How do you think of leadership?
    10. 10. How do you think of leadership?
    11. 11. How do you think of leadership?
    12. 12. How do you think of leadership?
    13. 13. How do you think of leadership?
    14. 14. How do you think of leadership?
    15. 15. How do you think of leadership?
    16. 16. How do you think of leadership?
    17. 17. How do you think of leadership?
    18. 18. How do you think of leadership?
    19. 19. Dispel the MythsLeadership is a rare skillLeaders are born, not madeAll leaders are charismaticLeaders must control peopleOrganizations must have only one leader
    20. 20. Three Foundation Blocks from Warren BennisAmbitionCompetenceIntegrity
    21. 21. Real Life Issues: The Four C’sCharacterControlChangeCommunication
    22. 22. Real Life Issues: The Four C’sCHARACTER
    23. 23. Real Life Issues: The Four C’sCONTROL
    24. 24. Real Life Issues: The Four C’sCHANGE
    25. 25. Real Life Issues: The Four C’sCOMMUNICATION
    26. 26. The Five Practices of Exemplary Leadership from Kouzes & Posner1. Model the Way2. Inspire a Shared Vision3. Challenge the Process4. Enable Others to Act5. Encourage the Heart
    27. 27. The Five Practices of Exemplary Leadership MODEL THE WAY
    28. 28. The Five Practices of Exemplary Leadership INSPIRE A SHARED VISION
    29. 29. The Five Practices of Exemplary Leadership CHALLENGE THE PROCESS
    30. 30. The Five Practices of Exemplary Leadership ENABLE OTHERS TO ACT
    31. 31. The Five Practices of Exemplary Leadership ENCOURAGE THE HEART
    32. 32. Yes, it IS personal…Leadership is about service. Before you can serve others in an exemplary way, you have something to give and be healthy enough to give. Feed yourself. THIS IS HUGE!
    33. 33. Yes, it IS personal…I know, I know. itsounds corny. Butit’s true. Attitudereally is everything.
    34. 34. “Four Lessons of Self Knowledge” from Warren Bennis You are your own best teacher Accept responsibility, blame no one You can learn anything you want True understanding comes from reflecting on your own experience
    35. 35. In the end, it IS worth itEffective Leader = Full Integrated Person Manage yourself. Lead others. “A person really doesn’t become whole until he becomes a part of something bigger than himself” -Jim Valvano
    36. 36. THANK YOU for your time today. Enjoy the Conference & Expo. Be excellent. Thomas L. Willis, PCAM® twillis@zalco.com associationbridge@gmail.com Facebook: http://on.fb.me/ABLLC Twitter: @ideaguypcam Linkedin: http://linkd.in/tlwpcamTomasuarus Rex Blog: http://thomaslwillis.blogspot.com/

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