This document discusses leadership in community associations. It begins by asking whether leaders are just surviving or thriving. It then discusses some myths about leadership and outlines three foundational blocks of leadership according to Warren Bennis: ambition, competence, and integrity. The document also discusses the four C's of real life leadership issues: character, control, change, and communication. Finally, it outlines the five practices of exemplary leadership according to Kouzes and Posner: model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart. It emphasizes that effective leadership is about service and managing yourself in order to lead others.
Going From Survive to Thrive - Excellence in Community Association Leadership 3-23-13
1. GOING FROM SURVIVE TO THRIVE
Excellence in Community Association
Leadership
March 23, 2013
2013 REENGERGIZE Conference & Expo
Thomas L. Willis, PCAM®
Vice President, Zalco Realty, Inc.
Association Bridge, LLC
8. TAKE THE LEAD
Without effective leadership, no organization
can be expected to succeed. Under
pressure communities, companies, and
organizations can blow apart or come
together. You make the difference.
How effective are you? By the way, this gets
really personal…
20. Dispel the Myths
Leadership is a rare skill
Leaders are born, not made
All leaders are charismatic
Leaders must control people
Organizations must have only one leader
29. The Five Practices of Exemplary
Leadership
from Kouzes & Posner
1. Model the Way
2. Inspire a Shared Vision
3. Challenge the Process
4. Enable Others to Act
5. Encourage the Heart
35. Yes, it IS personal…
Leadership is about service. Before you can
serve others in an exemplary way, you have
something to give and be healthy enough
to give. Feed yourself.
THIS IS HUGE!
36. Yes, it IS personal…
I know, I know. it
sounds corny. But
it’s true. Attitude
really is everything.
37. “Four Lessons of Self
Knowledge”
from Warren Bennis
You are your own best teacher
Accept responsibility, blame no one
You can learn anything you want
True understanding comes from reflecting on
your own experience
38. In the end, it IS worth it
Effective Leader = Full Integrated Person
Manage yourself. Lead others.
“A person really doesn’t become whole
until he becomes a part
of something bigger than himself”
-Jim Valvano
39. THANK YOU for your time today.
Enjoy the Conference & Expo.
Be excellent.
Thomas L. Willis, PCAM®
twillis@zalco.com
associationbridge@gmail.com
Facebook: http://on.fb.me/ABLLC
Twitter: @ideaguypcam
Linkedin: http://linkd.in/tlwpcam
Tomasuarus Rex Blog: http://thomaslwillis.blogspot.com/
Editor's Notes
Welcome… I AM FIRST UP, SO THEY ARE COUNTING ON ME TO GET YOU FIRED UPGREAT DAY… TY TO VOLUNTEERS ESPECIALLY DON, CHAPTER STAFF. PLEASE THANK THEM!SUBJECT FOR THE DAY – LEADERSHIP ONE OF MY FAVORITE SUBJECTSNEXT SLIDE: HERDING CATS
MY HISTORY – JAMES MACGREGOR BURNS – SMITH SCHOOL OF BUSINESSWHY DO SOME ORGANIZATION WORL WELL AND OTHERS DO NOT? LEADERSHIPNATURALLY GRAVITATE TO COMMUNITY ASSOCATION INDUSTRY DYNAMICS – RELATIONSHIPS – BOARD – COMMITTEES – MANAGERS – BUSINESS PARTNERS(Applies to all)HOW WE THINK ABOUT ROLES OF THE PLAYERS IS CRUCIAL TO SUCCESSOUR INDUSTRY ALWAYS BEHIND, NOW LOOKS OUTWARD – THIS PRESENTATION CHAPTER ASKED ME TO BROADEN THIS TOPICNEXT SLIDE – WHO ARE YOU?
HOW MANY YEARS – THROW CANDYWHY ARE YOU HERE?? NEXT SLIDE – SURVIVING OR THRIVING?
CLEARLY LEADERSHIP HAS ITS CHALLENGESYOU MAY FEEL MORE LIKE THE LEFT PICTURE THAN THE RIGHTPRESENSTION IS KIND OF ALIKE A BUFFET – COULD TAKE MANY OF THE TOPICS CONSIDERED COULD BE A SEMINAR ALL BY ITSELFTAKE SOME OF TH BEST I’VE BEEN BLESSED TO GET IN LAST 30 YEARS IDEAS TO CHALLENGE YOUR MINDSETCONCEPTS TO INSPIRE YOUR HEART AND MINDSTRATEGIES YOU CAN EMPLOYULTIMATELY BE A TREE NOT A FROGNEXT SLIDE: IF ITS SO TOUGH - WHATS SO COOL ABOUT IT
WHY DO I GET SO EXCITED?BECAUSE THIS IS WHERE SUCCESS HAPPENSCHALLENGES JUST MAKE IT SWEETERWHEN YOU REALLY THINK ABOUT WHAT LEADERS DO…NEXT SLIDE: EINSTEIN
ENERGY IS NOT MATTERENERGY IS IN MATTER – BUT FOR POTENTIAL TO BE REALIZED, NEED A CATALYSTTHE CONNECTION IS A CATALYST – SPEED OF LIGHTMASS: ORGANIZATION FULL OF PEOPLE = POTENTIALENERGY: WHAT THE ORGANIZATION CAN DO – FULLY REALIZED POTENTIALYOU ARE THE CATALYSTTHAT IS WHATS SO COOLNEXT SLIDE: TAKE THE LEAD
NEXT SLIDE: HOW DO YOU THINK OF LEADERSHIP?LINCOLN
STOIC, HEROIC, SOLITARY?
Group – a mess like the Ukrainian parliament
THANKS TO THE MESS WE SEE, THIS IS HOW FOLLOWERS MAY BE INCLINED TO THINK OF YOUNEXT SLIDE: DOESN’T HAVE TO BE THAT WAY – SOME LEADER HAVE GREAT REPUTATIONS
COACHES THOUGHT OF AS LEADERS
LEAD WITH LOVE AND KINDNESS IN THE SERVICE OF OTHERSSERVANT LEADER
FrancesHesselbein – Lead through change and positioning
ICONIC MORAL BASE THE VOICE OF LEADERSHIPINSPIRATIONAL MOVE TOWARDS A FUTURE NOT YET REALIZEDSHARED HOPESAND ASPIRATIONS
SMALLER ARENA BUT CRUCIALLIKE COACHING, TEACH IS INTEGRAL TO LEADERSHIP
SHARING OF LEGACIESTRADITIONSVALUESGOALS
LEADERSHP BY EXAMPLEONE ON ONEWE ALL LEAD…
LEADERSHIP NOT NECESSAIRLY A POWEERFL PERSON WITH AUTHORITYMANY OPPORTUNITIESHEROES NOT ALL LEADERS LEADERS NOT ALL HEROES NEXT SLIDE: DISPELLING MYTHS
ASSUMPTIONS OF 50 YEARS AGO DON’T HOLD WATERONLY ONE LEADER – TOP DOWN?COLLINS – GET THE HORSES IN THE BARN FIRSTNEXT SLIDE
MOST IMPOTANT LEADERS MAY WELL BE THE FIRST REPSONDERSEARLY ZEALOTS WERE A KEY DRVING FORCE IN MAKING CHANGE HAPPENMOVEMENTCA’S – COMMITTESS – RCG GROUNDS PROJECTLEADING IS ABOUT CHANGE AGENCYTAKING PEOPLE AND ORGANIZATIONS FROM ONE PLACE TO ANOTHERNOT ABOUT THE PERSON – ABOUT A CONCEPT – A MISSION – SOMETHING BIGGER THAN SELFNEXT SLIDE: WHAT DOES IT TAKE FOR AN INDIVIDUAL TO STEP UP?
THREE EQUAL LEGS – MUST BE BALANCEDTHINK AOUT OTHERS YOU’VE KNOWWHO HABVE LACKEDNOW LOOK INSIDENEXT SLIDE: THE FOUR Cs
ISSUES THAT MAKE A HUGE DIFFERENCE IN THE DAY TO DAY LIVES OF LEADERS & ORGANIZATIONS
NO CHARACTER – NO AUTHORITYMANAGERS DO THIS RIGHT, LEADERS DO THE RIGHT THING – BENIS THE MOMENT MY CLIENT FAILS TO TRUSTWITHOUT TRUST HOW CAN YOU LEAD?JOE ROBINSON “AND THE OSCAR GOES TO…”EGO NOT YOUR FRIEND – HOW MANY LEADERS HAVE CRASHED & BURNEDMOTIVATION VS MANIPULATION – DIFFERENCE IS INTENT NICE LEAD IN TO NEXT “C”
NEVER CONTROL PEOPLE – CATHOLIC SCHOOLMOTIVATION LASTSCONTROL DOES NOTTO SUCCESSFULLY LEAD, YOU MUST CONTROL ONE PERSONCONTROL SOME THINGSHUMAN RESOURCES
THIS IS ONE OF THE TOUGHESTALAN QUARRY “GLUE DILIGENCE” “DEJA GLUE”EMBRACE PARADOXESIT IS WHAT IT IS VS. THE FUTURE IS WHAT WE MAKE ITPCT OF OWNERS MAY NEVER …BUT THAT DOESN’T MEAN YOU SON’TELECTRONIC AGE – PUSH BACKGPI WEB USE EXAMPLE DURING POWWER OUTAGEWHAT CHANGES, WHAT DOES NOT? ALMOST EVERYTHING BUT FUNDAMENTALS -COMMUNICATION –[ BLACKBERRY, EMAILS WHAT IS THE GOALOF COMMUNICATION?DO NOT LET THE TAIL WAG THE DOGSLOW THE GAMEDOWNEFFICENT VS EFFECTIVE – BENNIS – LEADER FOCUSEDON THE HORIZON – THE HORIZON IS GETG=NIG STUFF DONE NOT TAKS-BASED THINKINGINTERNET BUBBLEFADS PATTERNSHUMANS CHANGE, HUMAN NEEDS DO NOT CHANGEPROPERTY LIFECYCLE CREATESNEED TO CHANGE – NEED TO MAINTAIN DOES NOTT OF g – USED TO MAKESENSE – NOW IT DOESNOTCORRECT PRINCIPLES DO NOT CHANGEFINAL PARADOX – LEADER MUST BE ROOTED IN THAT WHICH SHOULD NOT CHANGE IN ORDER TO NAVIGATE AND LEAD WHAT DOES CHANGE
WITHOUT EFFECTIVE COMMUNICATION, IT ALL FALLS APARTSERVANT LEADER REMEMBERS WHOIT IS ABOUT NOT ABOUT YOU, ABOUT THE RECEIVER“WELL, RED….”NEXT SLIDE – WORDS ARE IMPORTANT
TECHNICALLY PROFICIENT VS EFFECTIVE PROBLEM SOVLERS MESS UP THE ORDEREGO – FRUSTRATION “AS YOU ARE AWARE” “WE HAVE A PROBLEM”THE 3-Cs OF COUNSELING“AND” NOT “BUT”LEADERS LISTEN – SO EASY TO GET CAUGHT UP AND STOP LISTENING
KOUZES & POSE-NER25 YEARSGENERATIONAL WHAT CONSTITENTS ARE LOOKING FOR FROM THERE LEADERS HASNOT CHANGEDThis is not theory – this is behavior - yoursI have a few questions only you can answer
What example do you set?People model behavior (squint – smile)SO……the way people react to you reflects who you are..so howdo they?Would you be proud to tell your mom or children about what you said, or how you treated people?Do you practice “executive privilege?Do you go last?Do you understand the spirit of a fiduciary? How do your actions match up with your words (YEAHBUT… no excuses)Champions ownthe game They leave no room for excuses for themselves.
Do you have a visionWe get so caught up in doing we forget to planAnnual planning4 Seasons SWOTCollins – horses in the barn first – Allow others to shape the vision? Flexible?DO YOU ALLOW OTHERS TO IMAGINE A BETTER FUTURE? A NO PERSON?“LEADERSHIP IS A DIALOGUE, NOT A MONOLOGUE” – K&PCAN YOU FIND A WAY TO IDENTIFY AND ARTICULATE A CLEAR VISION OF A FUTURE THAT DRAWS PEOPLE IN LANGUAGE THEY CAN EMBRACE – THAT INSPRES THEM?NOT FLOWERY, JUST REAL.22 WEST – USER EXPERIENCE100 HVIf yours doesn’t resonate – are you patient enough to allow time to tell the truth?
MANAGERS VS. LEADERSGET CAUGHT IN THE TRAP OF DOING THE PROCESSIS THE PROCESS ACHIEVING THE GOALIT WASDESIGNED TO DO?WILLING COMPLIANCE?REMEMBER – ITS ABOUT EFFECTIVENESSCHANGE - = RISK – EMBRACE IT Don’t be afraid to fail – you will learn – don’t worry about looking stupid (dancing guy)
REQUIRES TRUST AND STRONG RELATIONSHIPSTRUST BUILT BY FOSTERING COLLABORATIONCOMMITTEES – RCG MODELDON’T MAKE ROBOTS- ALLOW YOUR MANAGER, FRONT DESK, MAINTENANCE, THE ONES DOING THE WORK TO DO THE RIGHT THING FOR THE RIGHT REASON – NOT TO FOLLOW THE RULESWHAT IS THE REASON START WITH WHY – DOES EVERYBODY KNOW IT – THEN LET THEM ACCT ACCORDNINGLYDO YOU SAY “I” MORE. OR “WE”?DOES EVERYONE HAVE OWENRSHIP?
MUSHY? THIS IS NOT MUSHY. ENCOURAGEMENT IS SERIOUS BUSINESS. IT IS NOT A STRATEGY, IT IS THE RECGNITION THAT A LEADER RECOGNIZESHUMNANEEDSMUST BE FULFILLLED FOR LONG TERM SUCCESSRECOGNITION IN A PERSONAL WAY – FROM THEIR PERSPETIVE (WHICH ISSCARY – YOU CANT CONTROL THAT) DO YOUR PEOPLE FEEL CARED ABOUT AND GENUINELY APPRECIATED?DO YOU GO ON THE CHEAP? “HAPPY TO HAVE JOBS” IS A SURVIVAL ATTITUDE – A THRIVE ATTITUDE IS FOCUED ON EXCELLINGPEOPLE ARE NOT MACHINES – DO NOT OBJECTIFY THEMHOW DO YOU LINK REWARD WITH PERFORMANCE?DO YOU CELEBRATE VICTORIES – TOGETHER? WE DON’T DO THAT ENOUGH
NOURISHAMAZING LEADERSWERE DIVERSE, WELL READ, CURIOUSKEEP MIND FRESHKEEP HEART FRESHSTRENGTH IS WEAKNESSCARE – GET BURNEDSERVE – GIVE BUT NEVER RECEIVETHISIS THE ONE TIME IT IS ABOUT YOU – NEED PERMISSION?GITOMER – BE GOOD TO YOURSELF SO YOU CAN BE YOR DBEST FOR OTHERSAVOIDING BURNOUT SESSIONFLIGHT ATTENDANT
CORNY – BUT VITALSTUDY ATTITUDELITTLE GOLD BOOK OF YES!GARDEN…PLANTFLOWERS?WEEDS?NOTHING?No….WEEDSMUST PLANT, MUST TENDS TO GET THE WEDDS OUT OR THEY WINTHE WORLD IS NOT YOUR FRIEND – YOU MUST TAKE ACTION OR YOU WILL FALL INTO NEGATIVITY LIKE THE OTHER 90% OF THE POPULATION
Bennis – leadership is the art of becoming more fully humanWhat are your challenges?Help each otherAny new thoughts?DONE at 10:40FINAL SLIDE – THANK YOU – ENJOY THE DAY!
WHEN YOU CHOOSE TO DO YOUR JOB……. DON’T LET IT HAPPEN