Manager In The Middle


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Virginia Leadership Retreat - July 31,2010

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Manager In The Middle

  1. 1. Manager in the Middle<br />Presented by Thomas L. Willis, PCAM<br />Zalco Realty, Inc<br />Association Bridge, LLC <br />Virginia Leadership RetreatJuly 31, 2010<br />
  2. 2. Introduction & Objectives<br />Welcome to paradise!<br />
  3. 3. Introduction & Objectives<br />Successful navigation despite challenges<br />
  4. 4. Introduction & Objectives<br />Let a change of latitude free our minds to remember what we already know <br />
  5. 5. Introduction & Objectives<br />Get ourselves healthy & maintain it<br />
  6. 6. Introduction & Objectives<br />Benefit those we lead<br />
  7. 7. Introduction & Objectives<br />Cool Hand Luke<br />
  8. 8. Introduction & Objectives<br />Elevate!<br />
  9. 9. Exactly Who & Where We Are- External reality<br />Our clients<br />The marketplace<br />
  10. 10. Exactly Who & Where We Are- External reality<br />Cool Hand Luke Lesson #1: “What we got here is… a failure to communicate.”<br />Frances Hasselbein Lesson: If we are positioned correctly, we will be in the middle in a good way<br />If we are positioned incorrectly we will be in the middle in a bad way<br />
  11. 11. Exactly Who & Where We Are- Internal reality<br />What do you really control?<br />Are you in position to be in position?<br />Are you part of the problem or part of the solution? No excuses.<br />Cool Hand Luke Lesson #2 – “You got yo’ mind right, Luke?”<br />
  12. 12. Exactly Who & Where We Are- Internal reality<br />Fundamentals: Positioning & Desire<br />
  13. 13. Exactly Who & Where We Are<br />POSITIONING BY AUTHORITY <br />Governing Documents<br />Contractual Requirements<br />Ethics<br />Law<br />Board Policies<br />The Association is not your Mom…..<br />
  14. 14. Exactly Who & Where We Are<br />POSITIONING BY COMMUNICATION <br />Like voting in Chicago <br />Hit the cut-off man <br />Recognizing time investments <br />Resource<br />Teacher<br />Managing expectation <br />Consistent message<br />
  15. 15. Exactly Who & Where We Are<br />POSITIONING BY KNOWLEDGE <br />Know what you know, know what you don’t<br />“I don’t know, but I’ll get back to you”<br />Is continual learning in your business culture?<br />Flowers and weeds<br />Building your resource bank<br />Providing resources for your people<br />
  16. 16. Exactly Who & Where We Are<br />POSITIONING BY ATTITUDE <br />Is health part of your business culture?<br />Paradox of human imperfection<br />Everyone is self-employed<br />Humility is a strength. Hubris is a slow death. <br />Will Rogers and cats<br />Embrace the paradox of personal value vs. irrelevance (because it is not about you).<br />
  17. 17. Exactly Who & Where We Are<br />POSITIONING BY PRINCIPLE <br />Customer Service vs. Politics<br />Ego vs. Principle<br />Trust is earned <br />True North & respect comes first <br />Short term gain vs. long term value<br />How are individual and organizational values aligned?<br />
  18. 18. Exactly Who & Where We Are<br />POSITIONING BY PRINCIPLE <br />“If you set out to be liked, you would be prepared to compromise on anything at anytime, and you would achieve nothing.” <br /> – Margaret Thatcher<br />“ A man who stands for nothing will fall for anything” <br /> – Malcolm X<br />
  19. 19. Exactly Who & Where We Are<br />THREATS TO POSITIONING <br />Growing demands on attention – easy to lose focus<br />Knowing what’s important – the experience factor<br />Stress<br />Fear <br />Ignorance<br />Lack of motivation & burn out<br />WHAT ARE YOUR STRATEGIES?<br />
  20. 20. Exactly Who & Where We Are<br /> Strengths<br /> Weaknesses<br /> Opportunities<br /> Threats <br />
  21. 21. Rubber Meets Road <br />PROOFS TO PERFORMANCE: <br />Who has authority in this situation?<br />What fundamental principles apply?<br />Am I communicating proactively and thoroughly, including the principles that govern my position<br />What does the successful result look like? (go from B to A) – helps you stay out of the weeds<br />What are the long term ramifications? (gut check)<br />Are emotions or ego coloring my perspective? <br />
  22. 22. Rubber Meets Road <br />BOTTOM LINE – TO SURVIVE AND THRIVE IN THE MIDDLE: <br />Know yourself & be true <br />Commit to highest principles of service & leadership<br />Position yourself as a teacher and leader<br />Enable/empower those who report to you to teach and lead<br />Recognize time investments - this is almost always an opportunity <br />THEN you can elevate when in the middle<br />
  23. 23. Rubber Meets Road <br />DISCIPLINE<br />
  24. 24. Rubber Meets Road <br />THE GOOD NEWS - IT’S WORTH IT <br />Sound Fundamentals + Integrity + Knowledge <br />Desire + Discipline + Guts = Excellence<br />Choosing excellence = Market differentiation<br />ESPECIALLY in the tough times when many will <br />cave or sell out<br />Personal and organizational branding<br />
  25. 25. Back to the Real World <br /> What –ifs<br /> Applications<br /> Experiences <br /> Discussion<br /> War stories<br />
  26. 26.
  27. 27. The best managers are warriors at heart, and a warrior cannot be afraid to die. <br />Thank you for choosing to be the best. The industry needs it. Your clients deserve it. Your people deserve it. Your organization deserves it. YOU deserve it.<br />