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Presentation at CAI's 2014 Virginia Leadership Retreat. Co-Presenters Peter Miller of Miller Dodson Associates and Jeremy Moss Of Mercer Trigiani created a semi-fictional high rise, the Faulty Towers Condominium, and walked the participants through all steps of a major capital project for a condo that had not properly planned for it. We focused on the roles of consultants, attorneys, and managers. I took the manager role and highlighted the leadership qualities excellent managers exhibit to help clients succeed.