HOA Leadership Workshop Prince William County Neighborhood Conference February 25, 2012

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Leadership 101 for community association volunteer leaders

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HOA Leadership Workshop Prince William County Neighborhood Conference February 25, 2012

  1. 1. HOA Leadership Workshop Prince William County Neighborhood Conference February 25, 2012 Presented by: Thomas L. Willis, PCAM®, Vice President, Zalco Realty, Inc. Association Bridge, LLC
  2. 2. E=MC2 Relevance & RelativityHow/where does the Community Association fit into members’ lives?
  3. 3. The truth is…There is value in membership There are 2 sides to the CA equation What the CA chooses to give What the member chooses to receiveMembership is mandatory – value is optional
  4. 4. The truth is…It depends… Each community is different Expectation varies Plenty of folks will NEVER care BUT……..
  5. 5. The truth is…Stuff still needs to be done Potential for value is always there This is a business & a human endeavor Chaos is not a terrific option Which means somebody has to
  6. 6. TAKE THE LEADWithout effective leadership, noorganization can be expected tosucceed.How effective are you? By theway, this gets really personal…
  7. 7. Leadership
  8. 8. Leadership
  9. 9. Leadership
  10. 10. Leadership
  11. 11. Leadership
  12. 12. Leadership
  13. 13. Leadership
  14. 14. Leadership
  15. 15. Leadership
  16. 16. Leadership
  17. 17. Leadership
  18. 18. Leadership
  19. 19. Leadership
  20. 20. Leadership
  21. 21. Leadership
  22. 22. Leadership
  23. 23. BasicsDispelling myths
  24. 24. BasicsDispelling mythsLeadership is a rare skill
  25. 25. BasicsDispelling mythsLeadership is a rare skillLeaders are born, not made
  26. 26. BasicsDispelling mythsLeadership is a rare skillLeaders are born, not madeOrganizations must have only one leader
  27. 27. BasicsDispelling mythsLeadership is a rare skillLeaders are born, not madeOrganizations must have only one leaderAll leaders are charismatic
  28. 28. BasicsDispelling mythsLeadership is a rare skillLeaders are born, not madeOrganizations must have only one leaderAll leaders are charismaticLeaders control people
  29. 29. BasicsWho do you lead?
  30. 30. BasicsWho do you lead? Homeowners Other residents Committee members Community manager On site staff Other volunteers Other Board members
  31. 31. BasicsThree foundation blocksAmbitionCompetenceIntegrity
  32. 32. BasicsManager vs. Leader – contrasting perspectivesThe Board’s highest and best functions:• Chart the course and follow it• Serve the needs• Make policy• Make good decisions (get edu-ma-cated)
  33. 33. BasicsThe Board highest and best functions ARE NOT:• Control people (try motivating to do the right thing)• Get in members business (stick to the mission)• To achieve personal gain – emotionally or otherwise
  34. 34. “Level 5 Hierarchy” from Jim Collins
  35. 35. Self Examination/Self AwarenessHow do others relate to you? Are they inspired and creative?
  36. 36. Self Examination/Self AwarenessHow to others relate to you?Do they feel free to make an occasional mistake?
  37. 37. Self Examination/Self AwarenessHow do others relate to you? Are they hesitant to take a stand?
  38. 38. Self Examination/Self AwarenessHow do others relate to you? Are they inclined to speak up when you are wrong? (Are you EVER wrong?)
  39. 39. Self Examination/Self AwarenessHow do others relate to you? Do they feel a part of the process or removed from it?
  40. 40. Self Examination/Self AwarenessHow do others relate to you? Do they feel significant and that they are making a meaningful contribution?
  41. 41. Self Examination/Self AwarenessHow do others relate to you? Do you get a sense that they feel pride in the community?
  42. 42. Self Examination/Self AwarenessHow do others relate to you? Are there other tendencies and behaviors that you have noticed in your community that may reflect on its leadership?
  43. 43. Self Examination/Self AwarenessHow do you relate to others? Are you problem-based or solutions-based? Is your first impulse to explain why something can’t be done? When you have to say “no.” how do you do it?Is your first response to defend, excuse or blame, or to take responsibility? Is the glass half full or half empty?
  44. 44. Self Evaluation/Self AwarenessThe Leader as “Social Architect” – Creating an atmosphere for growth, learning, cohesion Structures Acknowledgment Creativity
  45. 45. Positive Self RegardKnow your strengths and weaknessesSet goals for yourself“Fire the yes men”See how your & others’ strengths fit into the organizationDon’t reinvent the wheel – find mentors, acknowledge sources of learningLearn, refresh, seek to remember the “why”
  46. 46. “Four Lessons of Self Knowledge” from Warren Bennis You are your own best teacher Accept responsibility, blame no one You can learn anything you want True understanding comes from reflecting on your own experience
  47. 47. The Vision Thing
  48. 48. The Vision Thing TheSocial Architect
  49. 49. The Vision ThingVision can take many forms
  50. 50. The Vision Thing For a vision to be successful, it must be meaningful to theSTAKEHOLDERS. This is an organic process.
  51. 51. The Vision ThingThere is no one right way to develop vision
  52. 52. The Vision ThingA “pragmatic dreamer” makes persons feel significant
  53. 53. The Vision Thing“Get the horses in the barn first”
  54. 54. The Vision ThingOnce goals of the community are articulated AND there is general agreement, the vision is really speaking to people, THEN the process begins to take care of itself
  55. 55. The Vision ThingVision communicates MEANING.It is be expressed theoretically with mission statements and stated goals.Does your association have them? If not, it is a rudderless ship.
  56. 56. The Vision ThingVision is proven in the real world by the execution of stated goals and by how closely operations follow the values and mission leadership claims to believe in.
  57. 57. Caution -Vision lives and dies with ……..Communication
  58. 58. Two Principles
  59. 59. Two Principles“What you do speaks so loudly I cannot hear what you are saying.” - Ralph Waldo Emerson
  60. 60. Two Principles“It doesn’t matter how pretty a pass looks coming off my hand – if the guy can’t catch it and make a basket, it isn’t a good pass.” - Pete Maravich
  61. 61. Board & Member Meetings
  62. 62. Dealing With Difficult Members
  63. 63. Rule Making &Other Problem Solving Fun
  64. 64. In the end, it IS worth itEffective Leader = Full Integrated Person Manage yourself – lead others“A person really doesn’t become whole until he becomes a part of something bigger than himself” -Jim Valvano

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