Reference and InformationServices in Selected PhilippineAcademic Libraries: Trends and              Future Prospects      ...
Research Problem
Survey Instrument
University                  RankingUniversity of the Philippines (UP)           68Ateneo de Manila University (ADMU)      ...
Data Collection andAnalysis
RESULTS AND DISCUSSIONS
MODELS            ADMU   DLSU   UP   USEP   UST   TOTAL                          Traditional               √      √     √ ...
CHANGE DRIVERS              ADMU   DLSU   UP   USEP   UST TOTAL           Size of client population             √         ...
MODE   ADMU DLSU    UP   USEP   UST   TOTAL               E-mail         √     √     √            √        4              ...
TRENDS                 ADMU DLSU        UP       USEP     UST       TOTAL                   Introduction to a tiered      ...
TRENDS                  ADMU   DLSU   UP   USEP   UST   TOTALIntroduction to a tiered referenceservice model              ...
TRENDS                    ADMU      DLSU          UP   USEP   UST   TOTAL                Introduction to a tiered referenc...
REFERENCE TOOLS               ADMU DLSU   UP    USEP        UST      TOTAL                  Reference wikis               ...
REFERENCE TOOLS                    ADMU   DLSU   UP     USEP     UST   TOTAL      Reference wikis                         ...
ISSUES          ADMU DLSU UP   USEP UST TOTAL           Budget                                          √         √       ...
Conclusions
Recommendation
Reference and Information Services in Selected Philippines Academic Libraries: Trends And Future Prospects - Ana Maria B. ...
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Reference and Information Services in Selected Philippines Academic Libraries: Trends And Future Prospects - Ana Maria B. Fresnido

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OCLC Asia Pacific Regional Council Conference 2012, National Library of Malaysia, 3-4 September 2012.

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Reference and Information Services in Selected Philippines Academic Libraries: Trends And Future Prospects - Ana Maria B. Fresnido

  1. 1. Reference and InformationServices in Selected PhilippineAcademic Libraries: Trends and Future Prospects by Ana Maria B. Fresnido De La Salle University ana.fresnido@dlsu.edu.ph
  2. 2. Research Problem
  3. 3. Survey Instrument
  4. 4. University RankingUniversity of the Philippines (UP) 68Ateneo de Manila University (ADMU) 86De La Salle University (DLSU) 142University of Santo Tomas (UST) 148University of Southeastern Philippines (USeP) 251-300Sample
  5. 5. Data Collection andAnalysis
  6. 6. RESULTS AND DISCUSSIONS
  7. 7. MODELS ADMU DLSU UP USEP UST TOTAL Traditional √ √ √ √ √ 5 Reference consultation √ √ √ √ 4 model Tiered reference √ √ √ √ 4 service Team staffing √ √ √ √ √ 5 Integration of √ 1 reference and circulation desks Roving √ √ √ 3 Virtual reference √ √ √ √ √ 5 Outreach model √ √ 2 No reference desk 0 Comments TOTAL 7 5 4 6 6Types of Reference Service Models CurrentlyBeing Implemented
  8. 8. CHANGE DRIVERS ADMU DLSU UP USEP UST TOTAL Size of client population √ √ √ 3 Changing nature of √ √ √ √ √ 5 reference queries Changes in user √ √ √ √ 4 expectations Users needs √ √ √ √ √ 5 Efficient use of staff time √ √ √ √ 4 OthersChange Drivers
  9. 9. MODE ADMU DLSU UP USEP UST TOTAL E-mail √ √ √ √ 4 Chat √ √ √ √ 4 IM (Instant √ √ √ 3 Messaging) SMS (text √ √ √ √ 4 Messaging) Others video chat via SkypeModes of Provision of VirtualReference Service
  10. 10. TRENDS ADMU DLSU UP USEP UST TOTAL Introduction to a tiered √ √ √ √ 4 reference service model Introduction of integrated desk √ 1 (loans/reference) Introduction of roving √ √ √ 3 reference Introduction of online √ √ √ √ 4 reference desk Removal of reference desk 0 Introduction of self-service √ √ √ √ 4 tools (FAQs, Knowledgebase) Introduction of IT support √ √ √ √ 4 Review/rationalize service √ √ √ 3 points Extend service hours √ √ √ √ √ 5 Create learning commons √ √ √ √ 4 Construct a new building √ √ 2 Comments/Inputs TOTAL 9 7 6 5 7Trends in Reference and InformationServices Implemented within the LastThree Years
  11. 11. TRENDS ADMU DLSU UP USEP UST TOTALIntroduction to a tiered referenceservice model √ 1Introduction of integrated desk(loans/reference) 0Introduction of roving reference √ √ 2Introduction of online referencedesk √ 1Removal of reference desk 0Introduction of self-service tools(FAQs, Knowledgebase) √ 1Introduction of IT support √ 1Review/rationalize service points √ 1Extend service hours 0Create learning commons 0Construct a new building √ 1Comments/Inputs Trends Planning to be Implemented in the Future
  12. 12. TRENDS ADMU DLSU UP USEP UST TOTAL Introduction to a tiered reference service model 0 Introduction of integrated desk (loans/reference) √ √ √ 3 Introduction of roving reference 0 Introduction of online reference desk 0 Removal of reference desk √ √ √ √ 4 Introduction of self-service tools (FAQs, Knowledgebase) 0 Introduction of IT support 0 Review/rationalize service points 0 Extend service hours 0 Create learning commons 0 Construct a new building √ √ 2 Comments/Inputs [on the introduction of integrated desk] the current set up, i.e. return/loan desks in other areas of the library, works best for usTrends that Will Not beImplemented at All
  13. 13. REFERENCE TOOLS ADMU DLSU UP USEP UST TOTAL Reference wikis √ √ 2 Reference blogs (e.g. Twitter) √ √ √ 3 Podcasts √ 1 Social bookmarking service 0 (Del.ici.ous) Mobile reference √ √ 2 Online photo management 1 (Flickr) √ Social networking (Facebook, 3 MySpace, Bebo, Friendster, √ √ √ StudiVz, Hi5) Widgets used for reference √ 1 RSS feed used for reference √ 1 Mashups 0 Others Infotrac online (Gale database Virtual s w/ Referenc remote e access Library) 3 3 7 0 1Reference Tools Currently Being Managed
  14. 14. REFERENCE TOOLS ADMU DLSU UP USEP UST TOTAL Reference wikis √ √ 2 Reference blogs (e.g. Twitter) √ 1 Podcasts √ √ 2 Social bookmarking service (Del.ici.ous) 0 Mobile reference √ 1 Online photo management (Flickr) 0 Social networking (Facebook, MySpace, Bebo, Friendster, StudiVz, Hi5) √ 1 Widgets used for reference √ 1 RSS feed used for reference √ √ 2 Mashups √ √ 2 Others PROQUEST 1 4 2 0 5Reference Tools Being Considered in the Future
  15. 15. ISSUES ADMU DLSU UP USEP UST TOTAL Budget √ √ 2 Infrastructure √ √ √ 3 Staff Competencies √ √ √ √ 4 Support from administration √ √ 2 User/Client competency √ √ 2 IT support √ √ √ 3 Receptiveness of the community being served √ 1 OthersIssues Encountered
  16. 16. Conclusions
  17. 17. Recommendation

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