Decide the need for STS support services on the Danforth Campus.Determine if Non-South Forty students need basic STS services.Examine if STS student staff could support this service long term.Determine the Library’s role for extending the STS service long term.----- Meeting Notes (12/13/12 10:43) -----determine how to collaberate in order to extended the service long term.
Pilot hours Mon and Tuesday from 8pm to midnight and Wednesday and Thursday from 2pm to 6pmTotat of two students per 2 hour shift and 13 student staff ran the desk.----- Meeting Notes (12/4/12 15:35) -----put slide before this to say why we did thisGive dates and tmes of day discuss how may students
Positive (good project and successful)Different kinds of questions and problems at the library than at STSSaw more interest as awareness grewStudents that come to the library helpdesk are looking for a quick fix.Library staffExcited to have STS for supportWould be a value add to the library clientsCustomer Overwhelmingly positive All tickets report a “5” (best) for customer service rating Some ask what it would take to make it permanent?----- Meeting Notes (12/4/12 15:35) -----Project impressionsNo words add pictures
Trouble ticket system
----- Meeting Notes (12/4/12 15:35) -----Change the font to match----- Meeting Notes (12/13/12 10:43) -----since our helpdesk is on the s40
- Make the desk more visible/professional- As students figure out that STS has a desk in the library the more they will use it.- Not all problems are resolvable in the Library- Handoff of technical issues between STS and Library IT- Communication with the Gregg helpdesk----- Meeting Notes (12/4/12 15:35) -----Title: considerations of next steps.market it more heavilymake more space Change hard to solve issues to scope of serviceclarify lines of responsibility----- Meeting Notes (12/13/12 10:43) -----Develop a communication plantechnical responsibility
----- Meeting Notes (12/4/12 15:35) -----Title: Recap of project goalsfinal slide is questions
Pilots & Partnerships: University Academic Computing and University Libraries at WUSTL
Pilots and Partnerships: University Academic Computing (IS&T) and University LibrariesChris FreelandSenior Director, University Academic Computing Twitter: @chrisfreelandChris HuelsManager, Student Technology Services
Purpose of session Overview of my background in & around libraries Describe new role in IS&T and initiatives Review the recent STS Help Desk pilot in Olin Library (Explain why you’ve seen me in suite 314)
Library as community center Library as social space Field trips Reading programs Not just materials for loan Library as service provider Air conditioning in 1970s Wifi/labs in 2010s
Center for Biodiversity InformaticsMission: Provide innovative technology solutions tothe global community of life science scholars inorder to collect, mobilize, integrate, and repatriatedata about the world’s biodiversity.
Funding All expenses funded through the support of private foundations and US federal agencies, including:
Cornerstone Projects Tropicos Botanical data from collecting expeditions Biodiversity Heritage Library Published Literature 1400s – 2010s
Tropicos manages: Gerrit Davidse People Angel C. González Specimens Davidse 19490 27 Nov 1981 Venezuela, Anzoategui 10°01N 064°13W -‐ 10°02N 064°17W (10.0166600, -‐64.2166600) Loca8ons Distrito Libertad: Road from El Vigia to Buenos Aires, 8-‐15 airline km ENE of Bergantán. Mountain savanna (Trachypogon, Byrsonima, Curatella) interdigitaMng with deciduous forest in the drainages. Rhipidocladum sibilans Davidse, Judz. & L.G. Clark Names (Poaceae) References Images
• SQL Server backend• C# .NET web & client• Multiple APIs• Integration with ESRI ArcGIS
Biodiversity Heritage Library (BHL) Consortium of world’s leading natural history libraries, founded in 2007 Goal of digitizing public domain biodiversity literature, and in-copyright materials where negotiable Pre-1923 in US, other dates internationally Built to provide page-level access & deep linking Text mining, data mining, semantic markup Open scholarship, open data http://www.biodiversitylibrary.org
Original DescriptionMemoir of a Tour to Northern Mexico: connected with Col. Doniphans Expedition in 1846 and 1847 107. 1848.
Using scientific namefinding algorithms: - TaxonFinder by uBio.org - NetiNeti by Marine Biological LaboratoryHave identified more than 100 million scientificnames within 40 million scanned pages.
Impact of Tropicos + BHLfor scientists:Single-click access tolibrary resources &scientific data
“I arrived back at work from holidays today to be greeted by Michael, an [sic] colleague researching wasps. He was excited that he had discovered in the Biodiversity Heritage Library a copy of an obscure 1860s book: Saussure, H. de & Sichel, J. (1864). Catalogue des espèces de lancien genre Scolia, contenant les diagnoses, les descriptions et la synonymie des espèces, avec des remarques explicatives er critiques. Genève & Paris : Henri Georg & V. Masson et Fils pp. 1–350 This book was not in our library, probably not in Australia, and almost impossible to get hold of without travelling to the northern hemisphere. Thanks to the BHL for their work in providing access to works of importance. Michael is now able to use detailed content of this book in his work.” -John Tann, Australian Museumhttp://www.biodiversitylibrary.org/bibliography/9323
New role:Sr. Director, University Academic Computing, Information Services & Technology IS&T worked with other campus leaders to define a need for enhanced organization around administrative and academic computing: Efficiencies in the way WUSTL staff use systems Modernization of systems to benefit students Why on tech side? Connections to existing infrastructure and development teams
WUSTL Information Services & Technology University Network Customer IS&TAdministrative & Services Services & Administration Academic Shared Computing Technologies Application Network People Care Workstation support Development Engineering & Operations Financial Care Data Warehouse/ Training Info Analytics Communications QA Computing Infrastructure Operations & SW Licensing Infrastructure Network Security Shared SolutionsUniversity Academic Telecom Services Media Services Computing Incident Response Technologies Denise Hirschbeck Craig Hager Rick Tyler Marsha Koch
IS&T University Academic Computing Student StudentUndergraduate Information Technology Admissions Systems Services
New Initiatives Blackboard & Blackboard Mobile Portfolio pilot & launch Degree audit integration Data analytics, data warehousing Pulling together data from across the University, make available for reporting & analytics SU involvement SyllabiCentral Making systems iTunes U more student-friendly Mobile computing (mobile) Circ app for iOS (Android in dev) WUSTL Courses app in iOS and Android
Collaborating with students to solve tech problems
Decide the need for STS support services on theDanforth Campus.Determine if Non-South Forty students need basic STSservices.Examine if STS student staff could support this servicelong term.Determine technical collaboration between STS andLibrary.
98765 Wireless - 6 Printing - 84 Email - 43 Other - 8210 Tickets Recorded
Twenty-two not living on the S40, and four S40 studentswere assisted Students Helped 4 Non-South 40 South 40 22
• Develop communication strategy• Scope of service• Clarify lines of responsibility
• STS student staff felt comfortable and still part of the STS “TEAM” while working there• Library staff was able to refer technical questions to the STS desk• Students that received service were very satisfied
Questions?Chris FreelandSenior Director, University Academic ComputingWashington University in St. Louis Email: email@example.com Twitter: @chrisfreeland Blog / info: chrisfreeland.comChris HuelsManager, Student Technology ServicesWashington University in St. Louis Email: firstname.lastname@example.org