2. TERRIER
The Emerging Brand

3. Business Processes
Staff Training and
Management
Business Continuity
Strategy
Feedback Mechanisms
Reporting Processes
Service Efficacies
The presentation covers salient aspects of :

4. Our Vision
Establish ' TERRIER' as a leading
Security & allied services provider &
build ' TERRIER' as a National brand
in the Security Industry

5. Profile Panorama
• A Private Limited Company
• 25 yrs track record of Security services
• Licenced under PSAR Act, since 2010
• ISO certified for Guarding and Security related services as well as Business
Process for Investigation and Verification Services ( ISO 9001 -2008 / ISO/IEC
27001/2005)
• Best Security Company in Karnataka – 2011, award by Brands Academy
• Co-partnering with Govt of India as Vocational Training Provider (VTP) in
Security Skills Sector
• Security in DNA of TERRIER as Founder Director and all members of Senior
Management Ex-Defence Forces / Para Military Forces

6. Span of Operations
Our Client Security &
Safety Aspirations
We deliver at
• Karnataka –
9000+
• Bangalore –
8000+
Guarding
Force
- 13000+
• Bangalore -04
• Outstations -06Operational
Sectors - 10

7. Our Nerve Centres
Head Quarters
Bangalore
Branch Offices –In Bangalore
 Peenya
 Electronic City
 Whitefield
 City Area
Branch offices – Regional wise
CHENNAI
COIMBATORE
HYDERABAD
KOCHI
PUNE
INDORE
DELHI
GURGAON
JAIPUR
CHANDIGARH
BHUBANESWAR
AHMEDABAD

8. CHIEF OPERATIONS OFFICER
(COO )
Sector-2
Electronics
City
Sector-3
White field
Sector-1
Peenya
Sector-7
Delhi NCR
Sector-4
City Area
Branches – Bangalore Local Out Station Branches
Sub Sectors
Mgr & FD Staff
Sub Sectors
Mgr & FD Staff
Sub Sectors
Mgr & FD Staff
Sub Sectors
Mgr & FD Staff
Sector-5
Chennai & Coimbatore
Sector-6
Hyderabad
Sector-8
Maharastra
Sector-9
Orissa,
Sector-10
Kochi (Kerala)
Sub Sector
Coimbattore
Sub Sectors
Vizag
Guntur
Sub Sectors
Gurgaon,
Chandigarh
Jaipur
Sub Sectors
Pune and MP
Sub Sectors
Cuttack
OPERATIONAL ORGANISATION STRUCTURE

9. Business Process Expertise
Team profile
• SENIOR MANAGEMENT – All members Ex-Defence / Paramilitary forces
with 20-38 yrs of Industrial Security Experience
• MIDDLE MANAGEMENT – Composite mix of Ex-servicemen and PSI
members with minimum 7-20 yrs security experience
• EXECUTIVE LEVEL – Guarding force comprises of ESM & Security staff
with 1-15 yrs security experience
• TRAINERS - Certified through National Skills Development Council, GOI /
St John Ambulance / Karnataka Emergency & Fire Services / National
Safety Products

10. Process Flow
Recruitment Training Deployment
Performance
Assessment
Promotion &
Rewards

11. Recruitment

12. Staff Training & Grooming
– Training is being imparted as per PSARA mandates
– A full fledged Terrier Training Centre (TTC-04 acres) is located in Bangalore,
providing the following:
1. Residential facilities with full logistics and administrative support to
cater for 100 trainees at a time
2. Training Facilities encompass class rooms, play areas, Dynamic Obstacle
Courses (DOC) , Model room and physical training areas.
– Similar training facilities also exist at Chennai, Pune, Bhubaneshwar and
Dehradun at Pegasus Institute of Excellence ( A TERRIER SISTER CONCERN)
 Annual trainee churn at Terrier Training Centre – 1500+
 No of Certified TERRIER Guarding Staff under Govt Schemes (SSSDC & DGET) – 400+

13. 1
• Basic Training
• Induction
2
• Unit Level Training
• Specialised Training
3
• Upgradation Cadre
• Skill Development Programme
4
• Trainers Training ( Training Skills Development)
• Out Bound Training ( Leadership & Motivational Skills)
Training Canvas:
Pre deployment
Post deployment
Competency
Upskilling
Special Skill
Development

14. Staff Retention Management
 Attrition low as compared to Industry standards (Apprx -17% >30%)
 Retention high at middle to senior management levels (10-20 yrs)
 Structured training in Management Skills, Soft Skills, Core subjects
through regular lectures, Outbound Learning Programmes, Practicals
/ Demos and adventure cum training programme through Internal
Training team and outsourced training faculties

15. • ESI coverage
• Bonus
• Provident Fund
• Free Uniform
• Specialized Training
• Promotions
• Payment of salary through ATM
card (ICICI Bank)
• Educational Scholarship for
children of employees
• Rehabilitation of Widows and
Children of employees
• Incentives & awards to Staff &
their children
• Personal Loans from TERRIER Co-
operative Society
• Work Safety through a WORK
SAFETY & EMPLOYMENT
PROTECTION POLICY
• Cash awards and Certificate of
Merit to acknowledge outstanding
performances .
• Help Desk for attending
grievances.
Employment– Motivators
-Continued
Secured & challenging job opportunities

16. Performance Assessment
• Structured assessment format for Client Feedback
• Guarding staff assessment through training and audits
• Service performance audit on Half Yearly basis through Internal Audits
• Promotions, Increments, Level Upgradations and skill development based
on above

17. Promotions and Rewards
• Promotions based on performance assessment
• Existing staff given preference for promotions / level
upgradations
• Certificates of Merit and Cash Awards
• Client recommendations given due weightage for promotions

19. Crisis & Disaster Management Procedures
 Operational sectors organised with inbuilt resources
 Sectors organised for meeting temporary additional manpower
requirement by re-organising the deployment
 Response capability based on 24/7 CMS, Internet and Mobile Phone
network and integral transport
 Integration of BCMS with clients is done post deployment and info
sharing
 Practice drills and briefing carried during training sessions on approval of
Clients

20. Reporting
 Escalation matrix available at all levels
 Reporting network based on 24/7 Central Monitoring System
 Daily Situation Reports initiated from sectors to Headquarters – Clients
 Initiate and share reports on Law & order disturbances, Security alerts,
Emergency situations at National & Inter-National levels with clients on
daily basis

21. Feedback
INTERNAL
• Through Escalation matrix
• Review meetings with operations, training,
admin and finance team
• Daily morning briefings Dept Heads for
situation reviews
• Inputs through Helpdesk & Exit Interviews
• Scheduled operational visits – Day & Night
EXTERNAL
Client feedbacks obtained on monthly
basis, analyzed and followed up
Review Meeting with clients on Monthly /
Quarterly basis
Interactions during unit level and
specialised training sessions
Client audits /checks

22. Statutory Guidelines and Adherence
Transparency in transactions by:-
 Invoicing as per the approved
wage split.
 Providing ESI & PF monthly
challan with invoice
 Obtaining signature of the
representative of the client on
salary slips
Towards Government Agencies:
 Submission of returns- by
due date.
 Remittance of PF & ESI to
Government Treasuries.
 Remittance of Service Tax,
Professional Tax, Income Tax.
 Complying with all statutory
requirements.

23. TERRIER Complies with :
-Continued
Compliance of Contract Labour ( R&A) Act 1970
Provident Fund & Miscellaneous Provisions Act 1962.
Industrial Disputes Act 1947.
Payment of Bonus Act 1965.
Employee’s State Insurance Act, 1948.

24. Deployment
• Survey and discussion for ascertaining the deployment
• Sector & Location specific
• Based on client specific requirements
• Adherence to deployment schedule - Action Plan
• Familiarization with the process and facility by Ops / Trg team
• Performance audit after one month of service
• Accommodation and logistics under TERRIER arrangements

25. We maintain our services through :
– Visit to each client by Field Staff under his jurisdiction for the purpose of Security inspection.
– Make necessary entries regarding the inspection carried out during the visit in visit report.
– Interact with the client as per schedule and obtain signature in the above visit report.
– The above visit report will be submitted to General Manager for further actions noted in the
visit report.
– Every month a Client Feedback Form will be submitted to the Client by the Field Staff during
his visit and obtain the Feedback of the services rendered by the Security personnel deployed
in his Facility.
– Night checks will be carried out by Field Staff and also by Duty Officers of TSS every week.
Feedback will be submitted to Central Monitoring Station every month for further actions.
-Continued

26. Service Efficacy
 TERRIER fully compliant. No case for any legal / compliance issues in
Court since time of inception
 Currently TERRIER is one of the largest private security provider in
Karnataka
 Quality of services evident as maximum business expansion through
existing client referrals
 Customer issues addressed within minimum response time with
interventions right upto MD level
 Client base extends over 11 Industry Sectors
 Client retention band spread- 5-25 yrs

27. Value Adds -TERRIER Considers
• Fire Fighting and First Aid training to Security and contract staff
• Assistance for conducting Emergency Drills
• Investigations into incidents/loss if desired
• Provisioning Ceremonial Dresses
• Provisioning Mobile sets on specific client requirement
• Security audits –Half Yearly Basis
• Visitor Management Web tool – on subsidised price
• Providing HHMD ( Hand Held Metal Detectors)
• Assistance/ Advice on Installation and use of Advanced Security Gadgets

28. Thank You