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Resume (A0815i)v3

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Resume (A0815i)v3

  1. 1. DAVID LOW ANZIIF (Assoc) CIP, B.Sc.(Engr) 7, Gabon Street, Stafford, QLD 4053 | 0451-276 313 | dwl3205@gmail.com RESUME SUMMARY "Responsible, versatile and intrinsically motivated to accomplish organizational goals with integrity" Over 12 years of experience in business development and customer relationship management, involving insurance companies, adjusting firms, banks and government agencies. Experienced in:- Resolving customers’ issues through attentive listening, negotiation and identification of best outcome Time management and prioritising important versus urgent job execution Interpretation of general insurance policy schedule, PDS and coverage wordings Managing company website and updating records onto database system Keeping track and follow up on customers’ needs and requests ACCOUNTABILITIES AND ACCOMPLISHMENTS Loss and risk management • [FSA] Over 8 years of experience in providing preliminary advice to claims officers on loss investigations involving property losses, machinery breakdowns, extent of damage and restoration works from fire, explosion, flood, lightning, accidents and moral hazards • [FSA] Advised claims managers on red flags and technical evidences to determine policy liability; particularly for repetitive small claims with frequent leakages but may not warrant technical investigation Supplier and customer management ● [FSA] Autonomously established new contacts and enhanced existing relationship with clients from general insurance industry including Zurich General Insurance, SwissRe, QBE, ACE and MSIG. ● [FSA] Successfully re-established relationship with Allianz General Insurance; resulted in withdrawal of the business suspension that lasted 2 years ● [FSA] Handled negotiations and made decisions on budget estimates for insurers’ query based on severity of loss and necessary work required ● [FSA] Made decisions on pricing and work outsourcing allocation for restoration work – maximising profit while minimising resources ● [FSA] Expanded the company's mechanical and electrical restoration services through the initiation of a new partnership with a general cleaning company
  2. 2. ● [SIL] Engaged closely with equipment supplier to troubleshoot and improve productivity through cycle time study and optimisation ● [AVI] Teamed up with customer's Supplier Quality Engineer to coordinate daily quality control of product deliveries - reduced 50% rejects and reworks Operation and compliance • [FSA] Increment in the average revenue per task by 75% in 4 years by focusing business on insurers in Indonesia, Philippines, Thailand and Singapore and promoting company’s other areas of expertise • [FSA] Developed standard operation procedure for lightning claims investigation resulting in a concise and consistent report within 2 days ● [FSA] Developed reporting metrics to track and manage weekly investigation progress - Improved client response time and satisfaction ● [SIL] Coordinated equipment move in with various suppliers and movers for production ramp within planned time frame ● [AVI] Planned and implemented continuous improvement in assembly quality control procedures ● [AVI] Development of ISO 9002 documentations, implementation and audit for Quality Assurance department CAREER SUMMARY Company Position Service Duration 1. Forensic Services Asia [FSA] http://www.forensic.cc/ Business Manager May 2007 - Present 2. Protect Print [PP] http://www.protectprint.com/ Marketing Manager Sep 2004 – Apr 2007 3. YLI Holdings [YLI] http://www.yli.com.my/ Business Development Executive Jan 2003 – Mar 2004 4. Silterra Malaysia [SIL] http://www.silterra.com/ Industrial Engineer May 2000 – Dec 2002 5. AV Industries [AVI] http://www.avpenang.com/ Customer Quality Engineer Apr 1999 – May 2000 6. Mississippi State University http://www.msstate.edu/ Orientation Event Manager (Part time) 1998 ADDITIONAL SKILLS AND AWARDS Professional membership & trainings Skills / Awards Organizations Year 1. Associate member Australian New Zealand Institute of Insurance and Finance 2015 2. Ordinary Member Malaysian Insurance Institute 2014 3. High-Impact Selling & High-Speed Marketing for Competitive Advantage RAYMA Management Consulting 2007
  3. 3. 4. Chartered Member Toastmasters International 2001 5. Language proficiency English, Malay, Chinese (Mandarin, Cantonese, Hokkien) - Computer Skills / Awards Details Experience 1. Advance Microsoft Office 2000 for Windows New Horizons 15 years 2. Document, Spreadsheet, Presentation and Database applications Microsoft Office Suite Google Docs 17 years 3. Internet tools - Email, Search engines, cloud computing and website hosting Microsoft Outlook, GDoc, Wordpress 18 years EDUCATION Qualification Institution Year 1. Certificate IV in General Insurance ANZIIF Mar 2015 2. ASIC Regulatory Guide 146 -Tier 1 ANZIIF Mar 2015 3. International English Language Testing System (IELTS) - Overall: 8.0 IDP Education Mar 2014 4. Bachelor of Science in Industrial Engineering Mississippi State University Dec 1998 5. Fundamentals of Engineers (FE) Mississippi State Board of Registrations for Professional Engineers Dec 1998 REFERENCE Reference Company/Position Contact 1. Mr. Barry Dillon Forensic Services Asia Pte Ltd Managing Director +6012-217 7702 dillon@forensic.cc 2. Mr. Frederick Lam Marsh (Singapore) Pte Ltd Manager - Claims +65-9109 9898 frederick.lam@live.com 3. Ms. Bernadette Tan CKA Risk Solutions Pty Ltd Claims Broker +61 (08) 9214 7424 bernadette.tan@ckarisksolutions.com

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