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  1. Running Head: Research Proposal 1 Research Proposal 2 Research Proposal December 3, 2017 ITS4099 Student Research Proposal Problem Statement Organizational functions should be changed in line with changes in the business environment. The invention of new technologies is being a factor hindering organizational growth. On the other hand, organizations which accurately forecast these new innovations are better placed. Business intelligence analytics are majorly being used to enhance the efficiency of firm’s functions. However, there is substantial variation in the utilization. The application of new technologies into an institutions functions increases the returns, and consequently higher profitability is achieved. This research study aims at identifying BIA factors which enhance sophistication of enterprise functions. Furthermore, it will study factors which
  2. constrain the adoption of new technologies. This research will assess the factors which affect usage of business intelligence systems. It will therefore bridge the gap between innovation and usage of the new applications. Purpose of Research The aim of the research is to evaluate factors affecting optimal utilization of business information systems. The research will address, first, how intensity of competition influences business intelligence systems usage, secondly, the extent of sophistication of data infrastructure in affecting the extent of BIA usage, and lastly, the research will investigate how integration of organizational functions affect extensive use of business information systems. The research outcome will help organization to identify areas of improvement for them to maximize use of business intelligence systems. Innovation Diffusion/Adoption Companies navigate technology innovation through adoption. They take time to experience new inventions. Learning through assimilation is an enabler that aids in formation of concrete usage background (Marjanovic Olivera et al. 2017). Therefore, several studies have discovered that extensive utilization relies on adoption. An institution will hence take time to get used to Business intelligence technology. Adoption is embraced by the agencies to legitimize and ration resources. This experience helps an entity to plan for resources to be used by the innovations. Business Intelligence and analytics Business intelligence entails collection, collating, analysis and interpretation of data from diverse source to form essential insights. The focus of this activity is to create value addition strategies. The main use of Business intelligence analytics is to create dynamic capabilities (Sharda, Ramesh, et al 2017). For instance, IT strategies used by supply chain departments have been discovered to contribute positively to performance and profitability. Business intelligence infrastructure s flexible. It enables entities to replicate strategies to match system dynamics
  3. (Chen, 2012). Key Results Review 1. Business Information System Adoption Businesses have been adopting innovation on information technology of different kinds to enhance their performance which is aimed at increasing productivity. However, these business information technologies have not been widely accepted as expected (Olivera 2017). A research done on Indian banks internet banking shows that many customers are not willing to adopt the technology. The research recommended that the bank managers needed to evaluate the major factors which determines the client’s adoption of internet banking and these factors included perceived ease of use, perceived usefulness, conspicuousness and the perceived risk. The study shows that business information technology is dependent on various factors which could be due to perceptual and cultural differences. 2. Deep Structure Usage The sophistication of data infrastructure determines how a business information system usage. The system features, the tasks and sub-tasks which the system supports are important factors to consider. Bronz (2013) suggest that systems should have capabilities, rules, and resources which are designed into the IS that conceptualizes the requirements of the user tasks. Hence, when examining the relationship between performance and exploitive use, a task-centered measure of deep structure should be created through the examination of IS deep structure sub-set which is important to the task as well as measure the extent to which the intended users will put the features into use. (Sharda 2017) states that deep structure usage increases the performance of a task through: first, by decreasing the amount of time that is spent on irrelevant tasks, and secondly, the deep structures through the engagement of the users’ cognition in the task increases the quality of work in gaining insight into the task. 3. Dynamic organizational relationship and capabilities infrastructure
  4. Employees in a company ought to internalize the organizational culture which focuses on knowledge sharing, collaboration, deliberate learning well as a trusting and positive relationship between them and the information systems. Deliberate learning entails internalizing the organizational culture as well as creating organizational infrastructure changes, practices and processes. Dynamic organizational capabilities help in the creation of mutual responsibilities, trust, and mutual accountabilities between the business personnel and IS personnel. Traditionally, the relationship between business people and IS groups was unhealthy since the business people accused the IS personnel of developing systems that are either cumbersome to use or which don’t meet the business requirements (Burton-Jon). Thus, a good working relationship or high level of trust between the business people and the information system personnel ensures that the Business information systems developed are used. REFERENCES Bronzo, M., Vliela de Resende, P. T., Valadares de Oliviera, M. P., McCormack, K. P., de Sousa, P. R. & Lopes Ferreira, R. (2013). Improving performance aligning business analytics with process orientation. International Journal of Information Management, 33(2), 300-307. Burton-Jones, A. & Grange, C. (2013). From use to effective use: A representation theory perspective. Information Systems Research, 24(3), 632-658. Marjanovic Olivera, Barbara Dinter, and Thilini Ariyachandra. "Introduction to Organizational Issues of Business Intelligence, Business Analytics and Big Data Minitrack." Proceedings of the 50th Hawaii International Conference on System Sciences. 2017. Sharda, Ramesh, et al. Business intelligence: A managerial approach. Pearson Higher Ed, 2017.
  5. Running Head: Annotated 1 Annotated 10 Annotated Bibliography November 29, 2017 ITS4099 Student ANNOTATED BIBLIOGRAPHY Agarwal, R. & Karahanna, E. (2000). Time flies when you’re having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24(4), 665– 694. The use of technology involves behavior. Behaviors also are varied depending on culture and many other factors. This study will, therefore, consider the aspect of behavior about the use of information technology system. I will use this study to give extant explanations on the reason to why there is a behavior of users towards information technologies. These include behaviors that are focused on instrumental beliefs predominantly as the drive of individual usage. It reveals works done in individual psychology suggesting that experiences that
  6. are holistic with technology are important variables that explain technology acceptance theoretically. Agarwal, R. & Prasad, J. (1997). The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences, 28(3), 557–582. This study will help me in identifying paradoxical relationship that exists between productivity gains and investment in information technology. It will be helpful as it will outline how the relationship is attributed to a lack of acceptance by the user of innovations of information technology. There have been researches that have tried to predict and explain the user acceptance. This study will also be based on these researches to evaluate the user acceptance of information technology innovations. Agarwal, R. & Prasad, J. (1998). A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204–215. The issue of acceptance of new information technologies by the people intended to use them is an important issue for those who study and practice information technology. This is important because if it is not accepted, it will not be used and innovation will not be appreciated. Businesses have been adopting innovation on information technology of different kinds to enhance their performance which is aimed at increasing productivity. Business intelligence system is also technology oriented, therefore, this study will be helpful in evaluating the acceptance of innovative technologies by businesses. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. This study will be on utilization of intelligence system. Utilization involves the behavior of the users either in accepting or using. This study will help in giving a background of the theories of planned behaviors. I will be able to use this study to identify some of the unresolved issues of planned behavior. It
  7. will help me in evaluating if the intentions to perform a behavior of many kinds is predictable using accuracy from attitudes, control, and norms. Alvesson, M. & Karreman, D. (2007). Constructing mystery: Empirical matters in theory development. Academy of Management Review, 32(4), 1265-1281. This study will need the use of a well-developed research methodology. From this study, it will be possible to identify the elements through which it will make it possible to develop the methodology. The methodology discussed in this study is the active creation of mysteries and subsequent solving of those mysteries. I will, therefore, use this study to develop my methodology and define my data for this case and find out systematics in deviations if exist. Amoako-Gyampah, K. & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6), 731– 745. Implementation of the technology acceptance is the model I will adopt in this study, and therefore I will be required to present where the model has been successfully applied in the same environment. I will use this study to present an extension of technology acceptance model and do the empirical examination in an enterprise resource planning environment of implementation. This will help me in evaluating the impacts of one belief construct and two widely technology implementation success factors that are recognized. Avison, D. & Malaurent, J. (2007). Impact of cultural differences: A case study of ERP introduction in China. International Journal of Information Management, 27(5), 368– 374. Because different cultures attribute different behaviors, this study will help me to find out how culture impacts the utilization of this technology. It will also be of importance as it provides solutions for implementing these applications at the global level. This is because the global economy that businesses operate in are implementing such applications. With the
  8. implementation of this innovation, a company will be to control and manage all its processes at all sites. Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. NJ: Prentice Hall, Engelwood Cliffs. Because this study will be based on the behavior of users of this technology, theories of behavior are vital to this study. I will use social cognitive theory as discussed by Bandura in evaluating the behaviors of the users in my study. I will be able to use this study to find out the essence of humanness that is characterized by features operating through functional and phenomenal consciousness. Baxter, R. J. & Berente, N. (2010). The process of embedding new information technology artifacts into innovative design practices. Information and Organization, 20(3- 4), 133-155. I will need to review the design and creation of innovative technologies. This requires the creation of knowledge which in turn depend on introducing the innovative information technology. I will be able to migrate practice-based knowledge to information technology artifacts that are unfamiliar. I will use this study to help me explore the challenges associated with this migration as provided by Baxter and Berente. Benbasat, I. & Barki, H. (2007). Quo Vadis, TAM? Journal of the Association for Information Systems, 8(4), 211–218. Because I will be using the Technology Acceptance Model for this study, the study of Benbasat and Barki will be of great importance as it will give the background information of the application of Technology Acceptance Model. I will be able to use this study to identify the significant contribution of this model and its focus. I will try to expand the Technology Acceptance Model to adopt it to my study and apply it appropriately. Bilandzic, M., Knebel, U. & Weckenmann, D. (2008). Technology acceptance research – current development and concerns. 2nd Workshop on Information Systems and Services Sciences 2008 (2nd WISSS 08), Germany, Munich. My study will require presentation of some researchers that has
  9. been done on the acceptance of the technology. It will also be required to identify from the researches the current development and concerns that have been discussed in these researches. This will provide a basis for discussing the results that I will get from this study and will help me to make appropriate conclusions based on the research questions. Bradley, R. V., Pridemore, J. L. & Byrd, T. A. (2006). Information systems success in the context of different corporate culture types: An empirical investigation. Journal of Management Information Systems, 23(2), 267–294. The success of information system in different cultural types needs literature for more information. I will use this study to draw my literature on the success of information systems in the context of artistic types. I will be able to identify high-quality information technology plans that lead to the success of information technology system. Using this study, I will be able to draw empirical studies that I will use as a comparison to my study. This will help me in making conclusions of the study. Bronzo, M., Vliela de Resende, P. T., Valadares de Oliviera, M. P., McCormack, K. P., de Sousa, P. R. & Lopes Ferreira, R. (2013). Improving performance aligning business analytics with process orientation. International Journal of Information Management, 33(2), 300-307. This study will provide a background information on how to align business analytics together with the process orientation initiatives and how management is influencing synergistic accomplishment of the two elements. This is because the performance of the organization is supposed to be streamlined by the organization. I will use quantitative research effort which was used in this study to design and investigate the relationships between these constructs. Burton-Jones, A. & Straub, D. W. (2006). Reconceptualizing system usage: An approach and empirical test. Information Systems Research, 17(3), 228-246. System usage is a key variable in this research. In other researches, it has received little theoretical scrutiny, and it does
  10. not have a widely-accepted definition. This study will help me to reconceptualize the system usage construct in various contexts. The main context being the different corporate cultures. By using this study, it will be possible to bridge the research gap that exists from these empirical studies on system usage. Burton-Jones, A. & Grange, C. (2013). From use to effective use: A representation theory perspective. Information Systems Research, 24(3), 632-658. To obtain maximum benefits of the information technology, it must be used effectively. There have been very little researches examining the what effective system use involves and what drives it. Many types of research have been focusing on when and why information systems are used. There must be a transition from the use of a system to effective use. This requires an understanding of the nature of the system and its purpose which calls for theory of information system. This study will borrow the presentation theory as used by Burton and Grange to develop the transition from use to effective use of information system. References: Agarwal, R. & Karahanna, E. (2000). Time flies when you’re having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24(4), 665– 694. Agarwal, R. & Prasad, J. (1997). The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences, 28(3), 557–582. Agarwal, R. & Prasad, J. (1998). A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204–215. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. Alvesson, M. & Karreman, D. (2007). Constructing mystery:
  11. Empirical matters in theory development. Academy of Management Review, 32(4), 1265-1281. Amoako-Gyampah, K. & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6), 731– 745. Avison, D. & Malaurent, J. (2007). Impact of cultural differences: A case study of ERP introduction in China. International Journal of Information Management, 27(5), 368– 374. Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. NJ: Prentice Hall, Engelwood Cliffs. Baxter, R. J. & Berente, N. (2010). The process of embedding new information technology artifacts into innovative design practices. Information and Organization, 20(3- 4), 133-155. Bilandzic, M., Knebel, U. & Weckenmann, D. (2008). Technology acceptance research – current development and concerns. 2nd Workshop on Information Systems and Services Sciences 2008 (2nd WISSS 08), Germany, Munich. Benbasat, I. & Barki, H. (2007). Quo Vadis, TAM? Journal of the Association for Information Systems, 8(4), 211–218. Bilandzic, M., Knebel, U. & Weckenmann, D. (2008). Technology acceptance research – current development and concerns. 2nd Workshop on Information Systems and Services Sciences 2008 (2nd WISSS 08), Germany, Munich. Bradley, R. V., Pridemore, J. L. & Byrd, T. A. (2006). Information systems success in the context of different corporate culture types: An empirical investigation. Journal of Management Information Systems, 23(2), 267–294. Bronzo, M., Vliela de Resende, P. T., Valadares de Oliviera, M. P., McCormack, K. P., de Sousa, P. R. & Lopes Ferreira, R. (2013). Improving performance aligning business analytics with process orientation. International Journal of Information Management, 33(2), 300-307. Burton-Jones, A. & Straub, D. W. (2006). Reconceptualizing system usage: An approach and empirical test. Information Systems Research, 17(3), 228-246.
  12. Burton-Jones, A. & Grange, C. (2013). From use to effective use: A representation theory perspective. Information Systems Research, 24(3), 632-658. Running Head: UTILIZATION OF BUSINESS INTELLIGENCE SYSTEMS1 Utilization of Business Intelligence Systems 3 DETERMINTION OF OPTIMAL UTILIZATION OF BUSINESS INTELLIGENCE SYSTEMS November 22, 2017 ITS4099 Student
  13. References Agarwal, R. & Karahanna, E. (2000). Time flies when you’re having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24(4), 665– 694. Agarwal, R. & Prasad, J. (1997). The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences, 28(3), 557–582. Agarwal, R. & Prasad, J. (1998). A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204–215. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. Alvesson, M. & Karreman, D. (2007). Constructing mystery: Empirical matters in theory development. Academy of Management Review, 32(4), 1265-1281. Amoako-Gyampah, K. & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6), 731– 745. Avison, D. & Malaurent, J. (2007). Impact of cultural differences: A case study of ERP introduction in China. International Journal of Information Management, 27(5), 368– 374. Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. NJ: Prentice Hall, Engelwood Cliffs. Baxter, R. J. & Berente, N. (2010). The process of embedding new information technology artifacts into innovative design practices. Information and Organization, 20(3- 4), 133-155. Benbasat, I. & Barki, H. (2007). Quo Vadis, TAM? Journal of the Association for Information Systems, 8(4), 211–218. Bilandzic, M., Knebel, U. & Weckenmann, D. (2008).
  14. Technology acceptance research – current development and concerns. 2nd Workshop on Information Systems and Services Sciences 2008 (2nd WISSS 08), Germany, Munich. Bradley, R. V., Pridemore, J. L. & Byrd, T. A. (2006). Information systems success in the context of different corporate culture types: An empirical investigation. Journal of Management Information Systems, 23(2), 267–294. Bronzo, M., Vliela de Resende, P. T., Valadares de Oliviera, M. P., McCormack, K. P., de Sousa, P. R. & Lopes Ferreira, R. (2013). Improving performance aligning business analytics with process orientation. International Journal of Information Management, 33(2), 300-307. Burton-Jones, A. & Straub, D. W. (2006). Reconceptualizing system usage: An approach and empirical test. Information Systems Research, 17(3), 228-246. Burton-Jones, A. & Grange, C. (2013). From use to effective use: A representation theory perspective. Information Systems Research, 24(3), 632-658. Running Head: Proposal 1 Proposal 8 Research Proposal November 14, 2017 Student
  15. Research Proposal 1.0 DETERMINANTS OF OPTIMAL UTILIZATION OF BUSSINESS INTELLIGENCE SYSTEMS 2.1 Background of the study The field of business intelligence is rapidly growing. Several changes have been seen in the way businesses conduct their activities. Information Technology has enhanced customer experience. Majorly, the trends are coming from increasing digitization. Organizations are increasingly embracing IT to execute their functions. Business intelligence has been used to enhance efficiency by many firms. Business intelligence analytics are used in design and development of customer experiences (Prahalad and Krishnan, 2008). Globalization has impacted the way firms respond to customer needs. Many customers are changing their preferences. Therefore, businesses are working hard to transform their functions at the same pace (Davenport 2006). By doing a cross-examination on the strategies employed by firms in coping up with the competitive environment, Information and communications technology is the main basis of the rivalry. There are a lot of competitors, not only in the domestic market, but also in the foreign markets. Many engage in producing similar products. Others also have embarked in the production of substitutes. However, the main challenge facing the enterprises is the choice of the strategies to pursue to be ahead of the rivals. The plans embraced by most of these entities embark on Information and technology innovations. Strategic planning is employing IT in its formulation. This is for the purpose of tailor making customer experience. This has enabled some organizations to thrive in the
  16. competitive environment. The wave of globalization is inevitable. It has not only presented many challenges to the economies and their institutions, but also given them new opportunities. It is now up to managers to enact new ways of doing business. The structuring of new plans should be done at the same pace at which technologies are changing. Failure to manage organizational operations properly will automatically lead to collapsing of many organizations. In order for businesses to stay on the safe side, the must take advantage of the available information systems technologies to develop a proper competitive edge. The new plans that are formulated by the managers should be well supported by necessary information. The companies should conduct thorough research to determine the efficiency and effectiveness of their plans. Precondition for success of new innovated strategies postulate that the formulation should be based on a well collected and analysed data. It is a fact that companies are being faced by many caveats which range from domestic to global environment. Therefore, for planners to come up with the most efficient and effective plans, they must first analyse a wide range of information. A large volume of data should be analysed. The capacity of the organizations to handle this data will determine the outcomes of their strategic planning. Real time information should be analysed from time to time. The analysis is for the benefit of decision makers, whole will have an advantage of spotting new trends and taking proactive strategies to survive in the changing environment. These scenarios are attracting the attention of decision makers to utilize Business information system analytics in order to maintain their progress (Davenport, 2006). The main challenge for utilization of business information in decision making is the conflict of interests between uses of intuition or information technology solutions. The relationship between technology, organization and technology has been expounded by several managers, though quite a god number have not conceptualized the associated ideology. An evaluation of the critical success factors for firms
  17. shows that firms are differentiated by their ability to innovate new ways of serving their customers. This is a success factor which mainly relies on how extensive they use business intelligence Analytics. 1.2 statement of the problem Organizational functions should be changed in line with changes in the business environment. The invention of new technologies is being seen as a factor hindering organizational growth. On the other hand, organizations which accurately forecast these new innovations are better placed. Business intelligence analytics are majorly being used to enhance the efficiency of firm’s functions. However, there is substantial variation in the utilization. The application of new technologies into an institutions functions increases the returns, and consequently higher profitability is achieved. This research study aims at identifying BIA factors which enhance sophistication of enterprise functions. Furthermore, it will study factors which constrain the adoption of new technologies. This research will assess the factors which affect usage of business intelligence systems. It will therefore bridge the gap between innovation and usage of the new applications. 1.3 Research Questions 1. How does intensity of competition affect business intelligence systems? 2. How does sophistication of data related infrastructure affect the adoption of BIA? 3. How does integration of organizational functions influence the extend of use of business intelligence systems? 1.4 Research Objectives Main objective To evaluate factors affecting optimal utilization of business information systems Specific objectives 1. To examine how intensity of competition influences business
  18. intelligence systems usage 2. To assess how extend of sophistication of data infrastructure affects extent of use of BIA 3. To investigate how integration of organizational functions affect extensive use of business information systems. 1.5 Importance of the study The study will present an opportunity for organizations to invest wisely. It will help organization to identify areas of improvement for them to maximize use of business intelligence systems. 1.6 Scope of the study The study will evaluate BIA usage in Coca Cola limited company. 1.7 Limitations The study will be constrained by time frame and stipulated budget. CHAPTER 2 Literature Review 1.1 Innovation Diffusion Literature Companies navigate technology innovation through adoption. They take time to experience new inventions. Learning through assimilation is an enabler that aids in formation of concrete usage background (Armstrong and Sambamurthey, 1999). Therefore, several studies have discovered that extensive utilization relies on adoption. An institution will hence take time to get used to Business intelligence technology. Adoption is embraced by the agencies in order to legitimize and ration resources. This experience helps an entity to plan for resources to be used by the innovations (DeLone, 1992). 1.2 Business Intelligence and analytics literature Business intelligence entails collection, collating, analysis and interpretation of data from diverse source in order to form essential insights. The focus of this activity is to create value addition strategies (Harris, 2007). The main use of Business intelligence analytics is to create dynamic capabilities (Trkman, 2010). For instance, IT strategies used by supply chain
  19. departments have been discovered to contribute positively to performance and profitability. Business intelligence infrastructure s flexible. It enables entities to replicate strategies to match system dynamics (Chen, 2012). 1.3 Overview of Literature Many studies have emphasized on how business intelligence analytics promote value addition objectives. However, very few known studies have explained the determinants of optimal usage of business intelligence systems and infrastructure. This motivated the study. CHAPTER 3 2.0 Research Methodology 2.1 Data and Variable Definition Data will be collected by use of primary as well as well as secondary sources. Several publications will be reviewed, for instance, (BIAIM) survey will be considered. It is a reliable IT exploration which is a highly reliable secondary source. It collects and analyses data on leading multinationals and investors. Interviews will be conducted. They will involve the managers of the company. 2.2 Variables Dependent variable Extend of usage of Business Intelligence systems: Independent Variables The study will answer questions on: to what extend has the management integrated all its activities? How intensity of completion has enabled IT innovations, and degree of sophistication of the data infrastructure. 2.3 Target group Sample size It will encompass coca cola Limited branches. This study will involve a sample of 200 international branches. 2.4 Data Analysis Data will have estimated using OLS. STATA package will be employed.
  20. References: Iyer, Laksmi, Lina Zhou, and Souren Paul. "Introduction to Data Science and Analytics for Collaboration Minitrack." (2017). Marjanovic Olivera, Barbara Dinter, and Thilini Ariyachandra. "Introduction to Organizational Issues of Business Intelligence, Business Analytics and Big Data Minitrack." Proceedings of the 50th Hawaii International Conference on System Sciences. 2017. Sharda, Ramesh, et al. Business intelligence: A managerial approach. Pearson Higher Ed, 2017.
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