Scaling API-first – The story of a global engineering organization
Social in the Flow - Transforming Processes and Sharing Knowledge
1. Presented November 28, 2012
Social in the Flow –
Transforming Processes and
Sharing Knowledge
In association with: Presented by:
2. About AIIM
AIIM is the Global Community of
Information Professionals
We provide the education, research,
and certification that
information professionals need
to manage and share
information assets in an era of
mobile, social, cloud, and big data.
Learn more about AIIM at
www.aiim.org
In association with: Presented by:
3. About AIIM
www.aiim.org/research Visit AIIM’s video library at
www.aiim.org/videos
With more than 100
Research/Industry watch snapshots on all things
Information Management
www.aiim.org/training www.aiim.org/membersonly
Check out your professional member
benefits
In association with: Presented by:
4. Secure Your Success
Become a
Demonstrate your ability to address
and manage today’s information challenges
www.aiim.org/certification
5. Follow AIIM on
Bryant Duhon – @bduhon
#aiim Jesse Wilkins – @jessewilkins
#aiimwebinar Nick Inglis – @nickinglis
Dave Jones – @instinctivedave
#aiim13
Doug Miles – @dougmiles00
AIIM Community – @aiimcmty Theresa Resek – @tmresek
AIIM Info – @aiiminfo Beth Mayhew – @bethmayhew
John Mancini – @jmancini77
#ecm
Atle Skjekkeland – @skjekkeland
Laurence Hart – @piewords #bigdata
Peggy Winton – @pwwinton #aiim13
Betsy Fanning – @bfanning
In association with: Presented by:
6. Thank You to the Underwriters of
this Event
TIBBR – www.tibbr.com
IronMountain – www.ironmountain.com
Provides information storage and management services that help lower the costs, risks
and inefficiencies of managing physical and digital data. Records Management, Data
Backup and Recovery, Document Imaging and Information Destruction.
In association with: Presented by:
7. AIIM Presents:
Social in the Flow –
Transforming Processes and Sharing Knowledge
Host: Theresa Resek – Director, AIIM Webinars
Laurence Hart – CIO, AIIM
Ryan Harmon – VP WW Sales & Alliances, Tibbr
In association with: Presented by:
9. What is Social?
The goal of Social is
Communication
Social helps to remove
serendipity from the equation
In association with: Presented by:
10. Intellipedia
[We] are seasoned enough to
know this isn’t just a piece of
software – this could change
the way we’re doing business
- Intelligence Analyst
In association with: Presented by:
11. Who Did We Talk To?
383 Participants
57% from the United States
25% from Europe
In association with: Presented by:
12. Benefits of Social
Increased Collaboration and
Knowledge Sharing are seen
as the biggest benefits of
integrating social into
processes
32% looked to Social to
Improve Customer
Satisfaction
In association with: Presented by:
13. Social Integration Support
Managers favor integrating
social into process by 2:1
CFOs oppose social 8:1
Records Managers and
Compliance Departments
oppose social 4:1
In association with: Presented by:
14. Integration is Lacking
64% of organizations are
using Social but have no
integration to their business
processes
21% are beginning to
integrate social into some
processes
In association with: Presented by:
15. Integration Variation
0% 10% 20% 30% 40% 50%
Do not use
Only just starting to use
Using but not integrated to business processes
Some processes integrated
Integrated into many business processes
Business to Business (B2B) Business to Consumer (B2C)
Government to Citizen (G2C) Government to Business (G2B)
In association with: Presented by:
16. The Governance Question
76% of organizations are not
recording any social content
as records
35% feel that social content
should always be stored
Only 6% have an automated
approach
In association with: Presented by:
17. Mobile Connectivity
50% view Mobile as either
valuable or important
24% don’t know how mobile
ties into plans for social
In association with: Presented by:
18. Remember
Foundation of collaboration required
Integrate into your process to achieve maximum benefit
Governance is critical, integration makes it easier
More Questions?
Reach out to me on Twitter: @piewords
Check-out AIIM’s Social Media Governance Course
http://www.aiim.org/Training/Certificate-Courses/Social-Media/Overview
In association with: Presented by:
19. Introducing our Sponsor
Ryan Harmon
VP WW Sales & Alliances
Tibbr
In association with: Presented by:
36. AIIM Resources
For the full research discussed
today, download the new
Industry Watch
Social In the Flow
www.aiim.org/research
In association with: Presented by:
37. Survey
This survey will open in a new window.
(or click here)
Tell us how we did today,
and offer suggestions for topics of future events.
In association with: Presented by:
38. Upcoming Webinars
November 29th
Business Process Management and Case Management Systems –
Are They Really Different?
December 5th
Information Security for the Modern Enterprise
Register Today at
www.aiim.org/webinars
View our library of Webinars OnDemand
www.aiim.org/WebinarsOnDemand
In association with: Presented by: