This is an online sharing for a group of HR practitioners in Vietnam on the topic of achieving excellence in Human Resource Management.

1. Harnessing Employees'
Potential to Achieve
Excellence
Facilitator: Danny Teo, PSCMC; ChFC

2. Definitions:
• Harnessing:
to bring under conditions for effective use.
• Potential:
latent qualities or abilities that may be developed
and lead to future success or usefulness.
• Excellence: the quality of being outstanding or
extremely good.

3. What is Business Excellence?
• Malcolm Baldrige National Quality Award (MBNQA) – Used in
over 25 countries including US and NZ
• European Foundation for Quality Management (EFQM) – Used
throughout Europe
• Singapore Quality Award Model – Singapore
• Japan Quality Award Model – Japan
• Canadian Business Excellence Model – Canada
• Australian Business Excellence Framework (ABEF) – Australia

4. Which model is the best?

5. Baldrige (MBNQA)

6. European Foundation for Quality Management
(EFQM)

7. Singapore Quality Award Model

8. Japan Quality Award Model (JQA)

9. Canadian Business Excellence Model

10. Australian Business Excellence Framework
(ABEF)

11. Did you manage to find all the HR-related
words?
• Workforce focus (MBNQA)
• People (SQA, ABEF, EFQM)
• People results (EFQM)
• People focus (CBEM)
• Human Resource Development and Learning Environment (JQA)

12. What is Business Excellence? SQA Model
• Leadership
• Customers
• Strategies
• People
• Processes
• Results
• Knowledge

13. People
• Human Resource Planning
• Employee Learning and Development
• Employee Engagement and Well-Being
• Employee Performance and Recognition

14. Human Resource Planning
• Question: How can my organisation develop HR plans to achieve
strategic goals and ensures high performance of employees?
• Project HR needs and HR development plan
• Recruitment and selection process
• Identify and groom employees

15. Employee Learning and Development
• Question: How can the learning and development of employees result
in higher productivity and personal growth?
• Identify current and future competencies
• Learning and development opportunities

16. Employee Engagement and Well-Being
• Question: How can the organisation engage employees, and enhances
their well-being and satisfaction to improve organisational health and
performance?
• Supports individual and team participation
• Work environment for health and well-being
• Measures employees satisfaction, engagement and well-being

17. Employee Performance and Recognition
• Question: How can the employee performance management and
recognition systems encourage employees to achieve high
performance and productivity as well as cultivate work behaviours
that support innovation
• Supports high performance, productive and innovative behaviours
• Desired behaviours reinforcement
• Rewards and recognitions

18. Examples

20. Excellence Indicator
• Human Resource (HR) plans support the organisation’s strategic goals. The
plans cover areas such as talent management and retention as well as
employee recruitment, engagement, satisfaction and development.
• There are talent management plans and programmes to groom future
leaders at all levels.
• The learning and development needs of employees are identified and
effectively addressed to drive organizational productivity and personal
growth.

21. Excellence Indicator (cont’d)
• The organisation understands the contribution of the employees to
the organisation’s success, their needs and expectations, and how
best to care for them.
• The organisation encourages and measures employee participation
and engagement to ensure high levels of satisfaction.
• There is a performance management system that effectively
measures, recognises and rewards high performance and innovative
behaviours.

22. Summary
• Business Excellence
• “People” being one of the important categories in the journey to
business excellence

23. Q & A
• Health/dental options
• Vacation/sick leave/holidays
• Disability/life insurance
• Retirement benefits
• Training/educational
opportunities
• Other benefits