ENGLISH FOR HOTEL: CHECKING AND CONFIRMING CUSTOMER ROOMS' RESERVATION

1. CHECKING & CONFIRMING CUSTOMERS
ROOM'S RESERVATION
ENGLISH FOR HOTEL

2. CHECKING & CONFIRMING
CUSTOMERS ROOM'S RESERVATION
Reservation Details (depending on the type of booking being
made)
• Type of room requested
• Name of guest
• Contact details
• Length of stay
• Departure time
• Confirmation of any special request
• Hotel facilities
• Method of payment

3. Make a reservation I
Guest : Morning.
Can I have a single room? I haven’t
booked.
Receptionist : Good morning sir.
I’ll see if we have a vacancy, sir.
Yes, sir. We do have a vacancy.
Guest : What does it cost?
Receptionist : 100 Dollars a night.
Guest : Does that include breakfast?
Receptionist : I’m afraid not, sir.
Guest : All right, I’ll take it.
Receptionist : Can I have your name, sir?

4. Make a reservation I (Cont ...)
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• There is a room available.
• We have a vacancy
Guest : Hyde – Edward Hyde.
Receptionist : Would you mind spelling that for me?
Guest : Certainly, H-Y-D-E
Receptionist : How long do you expect to stay, Mr. Hyde?
Guest : Until the 7th
Receptionist : Would you fill in the reservation form, please?
Guest : Certainly
Receptionist : I’m afraid we have to ask for a deposit of $ 300
Guest : That's all right. I'll have to cash a traveler's check.

5. Make a reservation II
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- I’m sorry - Oh, I’m so sorry.
- I’m very sorry - I’m awfully sorry
- I’m terribly sorry - I’m extremely sorry
- We’re terribly sorry. - I apologize for your inconvenience.
- We are sorry, sir. - I’m sorry, Ma’am
Receptionist : Good afternoon, madam. May I help you?
Guest : Good afternoon. Can I have a single room, please?
Receptionist : Have you got a reservation, madam?
Guest : I’m afraid I haven’t.
Receptionist : I’m very sorry, madam. The hotel is fully booked.
Guest : Oh, dear. Could you recommend another hotel that won’t be full up?
Receptionist : Yes, I would suggest the Champa Square, which is one of our sister
hotels, just about ten minutes' drive from here. Would you like me to
phone them for you?
Guest : That's very kind of you.
Receptionist : Would you mind writing your name down, madam?

6. Make a reservation III
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- Your signature, please. - Could I have your signature, please?
- Would you please sign here? - Would you please put your signature here?
- How are you paying, sir? - How would you like to pay?
- (Are you paying by) cash? Credit card?
Receptionist : Good afternoon, sir. May I help you?
Guest (mam) : Good afternoon. I have made a reservation here. My name is James
Peterson.
Receptionist : A moment please, Mr. Peterson.
That is a single room, from 8-10 December, isn’t it?
Guest : Yes, that’s right.
Receptionist : Could I have your signature, please?
Guest : Yes.
Receptionist : How are you going to pay, sir?
Guest : In cash.
Receptionist : Sure. Your room number is 1234. The porter will show you up, sir.
Have a nice stay with us, sir.

7. Make a reservation IV (on Telephone)
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Telephone Operator : Champa Hotel, Good Morning.
Caller : I’d like to order a room for next Friday.
Operator : Yes, sir. I’ll put you through to Reception.. ... you’re through
Receptionist
Hotel Reception : Champa Hotel, can I help you?
Caller : Yes, I’d like a single room for next Friday.
Receptionist : What name is it pleases?
Caller : Wall - Peter Wall.
Receptionist : And how long would you be staying, Mr. Wall?
Caller : Four, possibly five days.
Receptionist : Very good, Mr. Wall. I've booked you a single room for four
nights from Friday, March 6th.
Caller : Fine.
Receptionist : And we look forward to seeing you then sir.

8. Make a reservation V (on Telephone)
Receptionist : Champa Park Hotel. Good afternoon.
Guest : I’d like to book a double room for Monday.
Receptionist : Excellent sir, a double room for Monday, August 12th.
Guest : What’s the price?
Receptionist : A double room is $200 per night.
Guest : OK. I’ll take one.
The name is Smith - Duncan Smith.
Receptionist : Could you please spell it for me?
Guest: : D-U-N-C-E-N S-M-I-T-H
Receptionist : Thank you sir. That's room number 1028. And how long will you
be staying, sir?
Guest : We’ll be leaving Wednesday morning.
Receptionist : That will be two nights, sir. Thank you very much, sir, and we look
forward to seeing you on Monday.
Guest : Good. That's all settled then. Goodbye.
Receptionist : Goodbye, sir.

9. References and Recommended Readings
• Hughes, J. (2009). Telephone English with Audio CD. Oxford:
Macmillan.
• Morris, C. E. (2012). Flash on English for Tourism: ESP
Series: class CD [Electronic resource]. Italy: Tecnostampa, 1.
• O'Hara, F. (2002). Be My Guest. New York: Cambridge
University Press.
• English for Hotel [e-book]. https://www.pdfdrive.com/english-
for-hotel-e13504072.html

10. Online Resources
http://hotel-tefl.com/pages/greeting/
https://www.linguahouse.com/
https://www.englishclub.com/
https://www.hospitality-school.com/
https://www.woodward.com
http://yadayadaenglish.com/