Telecentre-Europe and the University of Washington conducted a survey to map the different ways in which telecenters and other social organizations assess the contribution of their programs to improve the lives of the people they serve: http://www.telecentre-europe.org/?p=3442

1. Impact Assessment Survey
Telecentre-Europe | TASCHA
Maria Garrido, TASCHA
Mara Jakobsone, LIKTA, TE
www.telecentre-europe.org

2. Sample information
• Surveyed 53 organizations in 27 countries
‐ 33% belong to 10-50 orgs’ networks ‐ 58% are formal members of
‐ 29% are not part of any network Telecentre Europe

3. Organizations Profile
Top 10 Target Groups served:
‐ Unemployed people
‐ Senior citizens
‐ Young adults
‐ Women
‐ Low-income people
‐ People w/physical disabilities
‐ Ethnic minorities
‐ Underemployed people
‐ Migrants

4. Organizations’ Profile
Main Services available:
‐ E-Skills training (92%)
‐ E-government services (60%)
‐ Employment services (60%)
‐ Online learning (54%)
‐ Vocational training (50%)

5. Organizations’ Profile
e-Skills training
Types of e-Sills training
Ways of delivering e-Skills training

6. Organizations’ Profile
e-Skills training
Experience providing e-Skills training
‐ 64% with experience over 5 years
‐ Of these, 34% with experience of 10
or more years

7. Impact Assessment Activity
‐ 91% collects different user data
‐ Demographics and number of users
attending courses the most common
‐ 70% with staff dedicated to data
collection

8. Collection methods and purpose
Three most common methods: Purpose for data collection:
‐ Manually from user ‐ Improve programs
‐ Electronically from intermediary ‐ Demonstrate funders impact
‐ Electronically from user ‐ Assess performance of programs

9. Barriers for collecting data
Main barriers:
‐ Lack of funding
‐ Time capacity
‐ Staff capacity

10. Thanks for support to
Microsoft!
And many thanks to all
networks who contributed to
www.telecentre-europe.org!
survey as respondents