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Gianluca Misuraca: "Assessing the socio-economic impact of Telecentres"


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Telecentre-Europe Summit 2012 - Keynote Presentation of Gianluca Misuraca: "Assessing the socio-economic impact of Telecentres"

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Gianluca Misuraca: "Assessing the socio-economic impact of Telecentres"

  1. 1. Assessing the socio-economic impact of TelecentresGianluca Misuraca, Senior Scientific OfficerThe views expressed by the authors are not necessarily those of the ECOctober 29, 2012 1
  2. 2. Institute for Prospective Technological Studies IPTS: one of the seven institutes of the EC JRC IPTS Mission: to provide support to EU policy-making process by developing science- based responses to policy challenges that have both a socio- economic as well as a scientific/technological dimension
  3. 3. Information Society Unit of JRC-IPTSOctober 29, 2012 4
  4. 4. Outline1. The evolving eInclusion policy landscape2. The role of eInclusion Intermediaries in the Information Society3. MIREIA - Measuring the Impact of eInclusion Intermediaries4. The Way Forward and what´s in for you
  5. 5. Setting the stage:the EU eInclusion policy  ICT play an essential role in supporting daily life in todays digital society  e-Inclusion means both inclusive ICT and the use of ICT to achieve wider inclusion objectives  e-Inclusion policy aims at reducing gaps in ICT usage and promoting the use of ICT to overcome exclusion, and improve economic performance, employment opportunities, quality of life, social participation and cohesion  Launched under the i2010 Agenda for realising the inclusive pillar of the Lisbon Strategy  Riga Ministerial Declaration in 2006  Vienna Ministerial Conference in 2008  It now features as an important element in the Digital Agenda for Europe, a flagship of the current Europe 2020 strategy  Under Pillar 6 - Enhancing digital literacy, skills and inclusion, the Commission proposes a series of measures to promote take-up of ICT by potentially disadvantaged groups, such as elderly, less-literate, low-income persons, etc.
  6. 6. A changing Policy landscape for eInclusion Renewed focus on Growth and Jobs in the current socio-economic context (e.g. New Employment Package adopted on 18/4/2012)  it becomes crucial to assess the impact of eInclusion initiatives so to convince “ICT outsiders” and to support mainstream of ICT use in non-ICT policies eInclusion is closely related to EU policies on social inclusion, education and culture, regional development, innovation, industry and internal market  An agenda for new skills and new jobs  Youth on the move  European platform against poverty and social exclusion  Regional cohesion • especially in light of the current debate on the reform of the EU policy and instruments for social and economic cohesion
  7. 7. Unleashing the power of the ´I2 paradigm´• eInclusion is about both inclusive technological innovation and innovative ways to deliver inclusive policies by using ICTs• ’There are probably few fields where Inclusion and Innovation are so entwined and can in principle virtuously feed each other as that of inclusive services supported by ICTs• Technology driven innovation in service provision has an impact on economy and society and finds market sustainability only inasmuch as the adoption and appropriation of such services in everyday life activities are wide and expanding among citizens and across all value chains.• Yet this potential will not be unlocked until innovative policies and regulatory solutions, as well as investments by industry, expand their adoption. Source, EC Vienna Study (2009).
  8. 8. The role of the eInclusion intermediaries (eI2) in the Information Society eI2 play a crucial role especially due to their potential multiplier effects in promoting socio-economic inclusion at various levels (regional, local, community, thematic, etc.) and thus contribute exploiting the I2 paradigm In spite of their crucial role, eI2 have received limited policy attention and there are important ‘knowledge gaps’ The variety of eInclusion intermediary actors in Europe is high  ‘Telecentres’ are assumed to be representative of the types of organisations and network organisations populating the vast field of eInclusion intermediary actors
  9. 9. MIREIA Measuring the impact of eInclusion Intermediary actors on Digital Literacy, Skills, and Inclusion Goals Characterising the role of eI2 actors involved in implementing eInclusion policies and better understand their policy potential Developing a conceptual and methodological framework to assess impacts of ICT-enabled MIREIA la estrella services (eI2-mediated) in support of groups at (MIREIA the star)* * risk of exclusion and to promote social inclusion, la-estrella-un-libro-musical-para-mirar-tocar- y-escuchar/9788434885240/864859 integration and employability
  10. 10. MIREIA’s Rationale The rationale of the research relies on the need to develop a shared methodological framework to measure the impact of eI2 actors on the socio-economic conditions of the target users they address This project, done in close cooperation with key stakeholders, is expected to involve practitioner and design jointly a methodological framework to further enhance capacity, mobilise stakeholders and engage them to collect data so as to measure their impact An indirect objective of the project is also to further link its results with EC supporting funding schemes (e.g. ICT-PSP-CIP, European Social Fund – ESF, and others)
  11. 11. Research design: MIREIA’s Building Blocks Explanation and theories Task 1 – Literature Review Task 1 – Literature Review LR on Employability WP1 – eI2A WP1 – eI2A Characterisat Characterisat Task 2 – Locality Locality Mapping ion & ion & mapping in 3 selected Mapping Mapping areas Task 3 – EU Mapping EU Mapping Task 4 – Review of Methods indicators & methods WP2 – eI2 Impact Task 5 – IAF Development Design of IAF Assessment Framework Task 6 – Test of IAF ‘Piloting & Testing’
  12. 12. Key activities Explanations and 2 Expert theories Workshops June 2012 June 2012 Task 1 Task 1 WP1 – WP1 – 1- MIREIA LR on Employability Characteris Characteris June 2012 June 2012 2- Employability ation & ation & Task 2 Locality Mapping May 2012 May 2012 Mapping of Mapping of Oct 2012 Oct 2012 eIA eIA Task 3 EU Mapping Jan 2013 Jan 2013 Task 4 Methods Stakeholders June 2012 June 2012 WP2 – Consultation Impact Task 5 Design of IAF Workshop Assessmen Sept 2012 Sept 2012 Draft IAF t Task 6 Pilot&Test 2013 2013 Sept 2012 Sept 2012 Framework
  13. 13. MIREIA eI2-IAF Objective:  To build and test an IAF to systematically collect end-users micro-data through grassroots organisations and aggregate it at various levels, in order to facilitate the measurement of outcomes and the estimation of the impact of those actors on employment, education and social inclusionFocus on the role of ICT for employability the combination of factors and processes that enable people to progress toward or find employment, to remain employed, and/or to advance in the workplace (Brown, Hesketh, Williams, 2003; Fugate, Kinicki, Ashforth, 2004; Houston, 2005) Evidence from literature shows that • the adoption of ICT increases the demand for skilled workers and reduces that for unskilled workers • Employment, wage trajectories and labour supply decisions along the life-cycle tend to be affected by the level of digital skills possessed by individuals • Access and ability to use ICT affects employability, by shaping the decision to enter the labour market and of investing in training, and the likelihood of obtaining/maintaining a job
  14. 14. Unfolding ‘Impact Assessment’ in MIREIA a process aimed at structuring and supporting the development of policies’  identifies and assesses the problem at stake and the objectives pursued  identifies the main options for achieving the objective and analyses their likely impacts in the economic, environmental and social fields  outlines advantages and disadvantages of each option and examines possible synergies and trade-offs [European Commission,] The MIREIA eI2-IAF is to be considered as an hybrid mix of methodological approaches and practical methods being, at the same time:  a methodological framework to measure the impacts of eInclusion interventions implemented by eInclusion Intermediary actors  a practical tool-kit to provide guidelines and recommendations for the design and operationalization of monitoring and evaluation systems to be implemented by eInclusion Intermediary actors
  15. 15. NationalKey elements for designing the MIREIA eI2 IAF Politics and policies IC Target Groups/ Beneficiaries T Socio-economic PEOPLE AT RISK Impacts Socio- Transactional environment EU policies demographic NEEDS Third sectorSpecific developmentseInclusion Impacts organisations CBOs Intermediaries Contextual Socio-economic Inclusion Private Disruptives School/training Variables / ICTs environment Sector centresSpecific MISSION Research GOALS Objectives Outputs Outomes Government Community Technology Administrative suppliers culture and Economics attitudes ........... ASSUMPTIONS / RISKS / LIMITATIONS
  16. 16. Principles underpinning the MIREIA eI2-IAF Under certain conditions, ICT-mediated interventions of eI2 can have a potential ‘amplifying’ effect capable of contributing to:  enabling empowerment mechanisms • (e.g. in terms of improving ICT skills and acquiring other skills than ICT, such as social skills, communication skills or labour market skills through ICT, as well as self-confidence, etc. which in turn can increase social capital formation)  enhancing outreach capabilities of individuals and groups either as part of the local community they belong too, but virtually at a global scale • (e.g. through networking and participating in dedicated spaces for socializing and community- building, thus in turn improving social capital bonding and bridging, as individuals of various backgrounds are brought together beyond ones immediate social network)  offering new and innovative ways for economic participation in society • (e.g. increasing the opportunities for job-related search, training and self-employment or online activities allowing to engage in social and economic interactions)
  17. 17. Methodological approach: A multi-level analysis Perspective/Target Type of Indicators Level of analysis Costs and benefits from Contribution of eI2 a policy and broader activities to ‘global Policy/Macro socio-economic Impacts’ on society and perspective economy at large Role of eI2 from an ‘Mediated effects in terms organizational/ of indirect outcomes Strategic/Meso institutional perspective /specific impacts eInclusion Direct benefits in terms of Operational/Micro and Exo Intermediary/services outputs/direct outcomes
  18. 18. Outlining the MIREIA eI2-IAF
  19. 19. Employability relevant outcomes and (specific) impact dimensions Direct and indirect effects of eI2 identified to be employability relevant:  Skilling: improvement of ICT skills and capabilities, thus leading to better opportunities to look for and apply for jobs  Empowerment: enhancement of confidence and motivation for learning, leading to an increased perception of the possibility to improve (individual/group) social and economic conditions (social capital formation);  Networking capacities: strengthening network ties and outreach potential (social capital bonding and bridging), leading to increase of the opportunities for socio-economic integration;  Job-placement: facilitate the possibility for accessing information on labour market and entrepreneurial opportunities, thus participating actively to the (local) economic development and contributing to socio-economic inclusion
  20. 20. Where are we now?MIREIA’s Overview of activities Task 1 – Literature Review Experts and Stakeholders’ Consultations Experts and Stakeholders’ Consultations Task 2 – Locality Mapping Task 3 – EU Mapping Task 4 – Review of methods and indicators Task 5 – Development of the Impact Assessment Framework Task 6 – Test of the Impact Assessment Framework Way forward 2012 2013
  21. 21. The way forward Continue building the MIREIA Community of practice  Experts and stakeholders workshops and Online consultation  Linking to Telecentre Europe and other key stakeholders Finalise the three ‘Exhaustive Locality mapping´ analysis  1. El Raval, Barcelona, Spain - Neighboroud  2. Sunderland, UK – Urban Area  3. Zemgale, Latvia – Rural Area Start-up the ´Mapping of Telecentres´ at EU27 level  Executed by Telecentre-Europe (October 2012 – March 2013) Characterisation of eI2 in Europe  to support to gain visibility and policy attention with regard to their contribution to policy goals
  22. 22. The way forward Develop the eI2 – IAF and ´test´ its validity in real life settings through ´applying´ its principles to 5 case study interventions  1. Community Hubs, UK Online Centres, UK  2. eSkills and your future profession, LDP/FRSI, Poland  3. Fast Track to IT, FIT, Ireland  4. Pane & Internet, Emilia Romagna Region, Italy  5. Social Innovation & Employability, Guadalinfo, Andalusia, Spain Develop a full-fledged operational framework including  a complete set of monitoring and evaluation indicators  guidelines, practical tools and instruments for monitoring and evaluation Refine and validate the eI2 IAF through discussion with experts and stakeholders  develop recommendations for possibly generalising the MIREIA eI2-IAF at European level, through, for example, a large-scale pilot and/or other policy and research actions.
  23. 23. For further information about MIREIA: