February Board of Governors Presentation


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Chief Information Officer for West Virginia University Rehan Khan presenting to the Board of Governors, February 2011

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February Board of Governors Presentation

  1. 1. West Virginia UniversityOffice of Information TechnologyUpdate to the BOG Audit Committee<br />M. Rehan Khan<br />Associate Provost and Chief Information Officer<br />February 3, 2011<br />
  2. 2. Presentation Agenda<br /><ul><li>Mission, Goals and Organizational Values</li></ul>Office of Information Technology Services<br />OIT Statistics and Data<br />CIO Focus and Key Initiatives<br />Opportunities and Challenges<br />Peer Comparison – Educause Core Data<br />Comments and Questions<br />2<br />
  3. 3. OIT Mission<br />The Office of Information Technology’s mission is to provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems.<br />3<br />
  4. 4. OIT Goals<br />To be customer focused and a performance driven organization that empowers the University community through the use of information technology, to enrich the academic experience for students, and to strengthen the ability to teach, learn, conduct research, and to provide public service throughout West Virginia, the nation and beyond. <br />4<br />
  5. 5. OIT Organizational Values<br />Customer focused and performance driven<br />Integrity and honesty<br />Teamwork and professionalism<br />Innovative, efficient and effective<br />Accountability and continuous improvement<br />Communication<br />Winning attitude<br />5<br />
  6. 6. OITServices<br />Telecommunications<br />Networks<br />Information Security<br />Project Management<br />Database Management<br />Application Development<br />Data Center Operations<br />Research Computing<br />Technology Consulting<br />Training and development<br />Student Computer Labs<br />Test/SEI Scanning<br />Classroom Technology<br />Help Desk<br />Computer Repair<br />LAN Services<br />Domain/Server Management<br />IT Resource Center<br />WVU eCampus<br />Application Support<br />Middleware Services<br />Email/Collaboration tools<br />Wireless Access<br />Divisional Campus support<br />Software Licensing<br />Strategic Planning<br />6<br />
  7. 7. Statistics<br /><ul><li>145 FTE and 150 PT Students - Budget $17M
  8. 8. 1.5 Billion+ Unsuccessful Intrusion Attempts/Year
  9. 9. 50+ miles fiber optic cable & 250+ miles high speed copper
  10. 10. Network supports ~ 40,000 users
  11. 11. 100+ building connections
  12. 12. Manage 89,000 IP addresses
  13. 13. Wireless network consists of 700+ individual access points
  14. 14. Wireless infrastructure supports over 1800 simultaneous users/day
  15. 15. 100% wireless coverage in all residence halls and many other campus buildings
  16. 16. 124,648 Help Desk requests in 2010 (16% increase over 2009)
  17. 17. 154 technical workshops and webinars (1032 attendees)
  18. 18. Data Center - 250 Physical and Virtual Servers
  19. 19. 250 Terabytes of storage, three Storage Area Networks (SAN)
  20. 20. Storage demand growing at 18-20% per year</li></ul>7<br />
  21. 21. Statistics<br />Fall 2010 eCampus and eLearning<br /><ul><li>32,615 unique student enrollments
  22. 22. 176,536 total enrollments
  23. 23. 4,910 peak concurrent users</li></ul>7-10 Million emails received per day<br /><ul><li>More than 90% filtered out as SPAM</li></ul>Voice-over-Internet Protocol (VOIP) Phones<br /><ul><li>85-90% of campus has been switched to VOIP phones
  24. 24. Installed on Morgantown Campus, Potomac State College, Charleston HSC, State Fire Training among others</li></ul>Database Management<br /><ul><li>88 Oracle production and test databases
  25. 25. 419 Microsoft SQL Server databases</li></ul>8<br />
  26. 26. Reliability and Availability of Systems<br /><ul><li>GroupWise (e-mail and collaboration) = 99.74%
  27. 27. eCampus (Blackboard/WebCT) = 99.954%
  28. 28. MIX (Student Portal) = 99.977%
  29. 29. Campus Network = 99.99%
  30. 30. Data Center No. 1 Waterfront = 100%
  31. 31. Data Center No. 2 WVNET = 99.954%</li></ul>9<br />
  32. 32. Partnerships with WVU Departments and Divisional/Affiliate campuses<br />Partnerships<br /><ul><li>College of Creative Arts
  33. 33. College of Engineering and Mineral Resources
  34. 34. Davis College of Agriculture, Natural Resources, and Design
  35. 35. Extended Learning
  36. 36. VP of Research and Economic Development
  37. 37. Student Affairs – Student Systems Management
  38. 38. WVU Extension
  39. 39. Athletics</li></ul>Support IT at Divisional/Affiliated Campuses<br /><ul><li>Potomac State College
  40. 40. WVU Institute of Technology
  41. 41. WVU at Parkersburg</li></ul>10<br />
  42. 42. CIO Focus and Key Initiatives<br />IT Executive Leadership Team<br /><ul><li>Established campus technology leadership team</li></ul>Academic Computing<br /><ul><li>Created Director level position to focus on academic and Instructional computing
  43. 43. Realigned ITRC with Extended Learning to better serve the students and faculty utilizing virtual pedagogical methods
  44. 44. Academic Computing Advisory Committee (ACAC)
  45. 45. Engage with faculty via town hall meetings and visits with colleges/campuses</li></ul>Information Security<br /><ul><li>Enhanced resources, awareness programs, and training
  46. 46. Penetration testing, application scanning, Intrusion, virus protection</li></ul>11<br />
  47. 47. CIO Focus and Key Initiatives<br />Project Management and Planning Office<br /><ul><li>New OIT unit established.</li></ul>Technology Standards and Policy development<br /><ul><li>Developing IT standards for desktop, security, network, etc.</li></ul>IT Governance Structure and Committees<br /><ul><li>Project and services portfolio, priorities, funding, resource allocation</li></ul>Integrated Productivity and Collaboration<br /><ul><li>Consolidate and unify disparate e-mail, calendaring and productivity systems</li></ul>Strategic Planning for Information Technology<br /><ul><li>Institutional IT Strategic Planning process begun
  48. 48. Will include all IT service providers, faculty and students</li></ul>12<br />
  49. 49. CIO Focus and Key Initiatives<br />Electronic Research Administration System<br /><ul><li>Joined Kuali Foundation - an open source university consortium
  50. 50. Partnership between VP of Research and OIT</li></ul>Core Network Upgrade<br /><ul><li>STEM buildings, 1GbE to desktop; 10GbE to buildings</li></ul>Research Computing<br /><ul><li>Shared computational and high performance computing facilities</li></ul>Document Management and Imaging System<br />Identity and Access Management<br /><ul><li>RSO, SSO, Security, account provisioning and management</li></ul>Long Term Data Center Plan<br />13<br />
  51. 51. Opportunities and Challenges <br />Central vs. Distributed services<br /><ul><li>Identify and define core technology services to be provided by central organization. Develop services portfolio that defines central vs. distributed services
  52. 52. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures
  53. 53. Ex. of the ~ 250 Professional Technologists at WVU 80 are within OIT</li></ul>Integration and duplication<br /><ul><li>Identify and reduce/eliminate redundant services across WVU
  54. 54. Regional/divisional systems integration</li></ul>Personnel<br /><ul><li>Enhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually simulating and collegial work environment</li></ul>Funding and Resources<br /><ul><li>Increasing demand for services, changes in technology, competition from industry and region</li></ul>14<br />
  55. 55. EDUCAUSE Core DataSchools Included in Comparison<br />* all schools includes are public institutions and have a Carnegie Classification of DR EXT<br />15<br />
  56. 56. Student Technology Fee<br />16<br />
  57. 57. Student Technology Fee<br />17<br />
  58. 58. Central IT Staff Totals<br />18<br />
  59. 59. Overall Budget<br />19<br />
  60. 60. Summary of CIO Priorities<br />Information Security<br />Academic and Instructional Computing<br />Research and Shared Computational Facilities<br />Portfolio and Project Management<br />Information Technology Governance<br />IT Standards and policy development<br />Recruitment and retention of highly skilled workforce<br />Funding and Resources<br />Achieve efficiency, results and cost reduction in a highly distributed WVU IT environment. Collaboration, partnerships, consolidation and integration to reduce duplicative services at all levels of the university<br />20<br />
  61. 61. Comments and Contact<br />M. Rehan Khan<br />Associate Provost for Technology<br />and Chief Information Officer<br />West Virginia University<br />Office: (304) 293-4874<br />mrkhan@mail.wvu.edu<br />http://oit.wvu.edu/<br />21<br />