Course Title: Management Information System Chapter: 10 Case: 04 Case Title: Hillman Group, Avnet, and Quaker Chemical: Process Transformation through Business Intelligence Deployments

1. Presentation on
Process Transformation through Business Intelligence Deployments

2. Course Overview
Course Coordinator
Dr. Md. Abul Kashem
Department of Business Administration
East West University
Topic Details
Course Code: MIS 501
Course Title: Management Information
System
Case: 04
Case Title: Hillman Group, Avnet,
and Quaker Chemical:
Process Transformation
through Business
Intelligence Deployments
Presented By
Tanvir Ahmad
ID: 2018-1-91-009
EMBA, East West University

3. Overview
 Business benefits of BI deployments Agenda
 Main challenges to the change of mindset required to extend BI tools
 Implemented systems and processes that affect the practices of their
salespeople

4. Company Overview
 There are three companies
 Hillman Group
 Avnet and
 Quaker Chemical

5. Requirement - 01
What are the business benefits of BI deployments such as those
implemented by Avnet and Quaker Chemical?
What roles do data and business processes play in achieving those
benefits?

6. Benefits As Requirement - 01
 Avnet
 Smarter Identification of customers
 Improving the effectiveness of the sales team.
 To keep track of customers.
 Generate reports on shipments.
 Quaker Chemical
 They were able to improve accounts receivable collection.
 Transforming from manual maintenance to electronic maintenance.

7. Requirement - 02
What are the main challenges to the change of mindset required to extend
BI tools beyond mere reporting?
What can companies do to overcome them?
Use examples from the case to illustrate your answer.

8. Challenges As Requirement - 02
 Not immediately effective.
 Sharing of information.
 Companies need to understand all activities that make up a business
process.
 Training given to the employees will be critical.

9. Requirement - 03
Both Avnet and Quaker Chemical implemented systems and processes
that affect the practices of their salespeople. In which ways did the latter
benefit from these new implementations?
How important was their buy-in to the success of these projects?
Discuss alternative strategies for companies to foster adoption of new
systems like these.

10. Importance As Requirement - 03
 It has provided Quaker Chemicals with better competitive advantage.
 Quaker has benefitted through better cash management after the
implementation of BI.
 Helps in data mining of accounts receivable.
 Generates reports for specific purpose.
 Extracts Accounts receivable info from transaction system.
 Collection Managers wouldn't have to collect information manually.

11. Summarize
 We know about Benefits
 We know about upcoming challenges
 All over It’s Importance