The document provides information about Standard Chartered Bank Bangladesh. It discusses that Standard Chartered Bank has been operating in Bangladesh for 64 years, opening its first branch in Chittagong in 1948. It outlines the bank's mission, business areas, banking facilities including deposit services, loan services like home loans and auto loans. It also discusses credit card services, market share of credit cards, charts on customer satisfaction levels and limitations. Recommendations provided include recruiting more qualified employees, establishing new ATM booths, increasing promptness of services and more advertising.

1. PRESENTATION
WELCOMEWELCOME
TO OURTO OUR

2. Name ID
DEPETRME
NT
HASAN A.K.M TOHIDUL 11-18110-1 EEE
HASAN EFTAKHAR 11-17997-1 EEE
DATTA TANMOY 11-18092-1 EEE
HASIB, ABDULLAH AL 10-16833-2 EEE
ANWAR H. R. MD.
NAYEEM
11-18107-1 EEE

3. AZAD RUHUL AMIN
School of Business
American International
University-Bangladesh (AIUB)

4. Corporate ProfileCorporate Profile
# Standard Chartered bank is in its 64th year of
business in Bangladesh since 1948.
# It is the oldest and largest foreign bank in
Bangladesh.
# Opened its first branch in the port city of Chittagong.
# Country Chief Executive Officer: Jim McCabe
# No. of branches: 26
# Number of Employee :30,000

5. MISSION
“To offer outstanding value to customers by
providing knowledgeable, efficient and
reliable services in a personal, helpful and
responsive manner.”

6. Business Areas:
 Corporate & Investment Banking
 Branch Banking & SME
 Priority Banking & Wealth Management
 International Business
 Consumer Finance
Information Technology
 Human Resources & Quality Assurance
 Training & Development
 Risk Management
 Commercial Banking

7. Banking Facility:Banking Facility:
Deposit Services:
>Extra value saving account (EVSA)
>Savings Account (SB)
>Current account (C/A)
>Access Account
>Short-term deposit (STD)
>Fixed Deposit Reserve (FDR)
>Residence foreign currency deposit
>Foreign currency current account
>Non-resident foreign currency account

8. FACILITIES FOR CUSTOMER
Standard Chartered Bank Bangladesh offers
Priority Banking, a special service package for
valued customers, who have minimum account of
3,500,000. Some of the benefits offered under
the Priority banking are:
PRIORITY BANKING :
1.A Priority Card that recognizes our Priority Status at all its
local branches and also at its global Priority Centers.
2.A free adds on Gold Visa/ master card.
3.Higher withdrawal limit (BDT 50,000) per day from all our
ATMs in Dhaka, Chittagong & Sylhet .

9. 4.Privileges associated with the Priority card in reputed hotels,
restaurants and stores locally and globally.
5.Separate cash counter and service desk for priority customer, so
that they don’t have to wait in queue.
Phone Banking Service:
Standard Chartered Bank is the first bank in the country to offer
automated 24-hour Phone banking service. SCB phone banking
services include:
>Balance inquiry
>Fund transfer
>Change of PIN

10. >Statement request
>Chequebook request
>Foreign currency exchange rate etc.
Money link Card:
Standard Chartered Bank launched Money link ATM in 1994, the
first bank to offer this service in Bangladesh. Money link ATM
service is free of charge, offering the following features:
>Cash Withdrawal & deposit
>Cheque book request
>Printing of mini-statement
>Payment of utility bill
CONTINUE…

11. Loan Services:Loan Services:
Personal Loan & Flexi Loan:
Personal Loan: Personal Loans are fully unsecured loan
facility offered to individuals, with the amount ranges from
BDT 60,000 to BDT 1,000,000.
Flexi Loan: These loans are partially secured upto BDT
1,000,000, and fully secured for loan amounts in excess of
BDT 1 million and up to BDT 1 crore.

12. Home Loan:Home Loan:
 Standard Chartered Home Loan provides attractive financing
for a new house or an apartment.
Special benefits
>Very attractive variable interest rates.
>No personal guarantee or cash security required.
>Early settlement and partial prepayment options
>Loans against land value if building plan is approved by
Rajuk or similar authorities.
>Option to pay only interest during construction period.

13. Auto Loan:Auto Loan:With Standard Chartered Auto Loan, it is easier than ever to
buy the car of our dreams. Anyone can purchase
new,
reconditioned, or second-hand cars with Standard
Chartered Auto Loan.
•Loan amount up to 90% of vehicle value.
Features:
•Maximum loan amount up to BDT 2 million
•Longest loan tenor up to 60 months
•Fast Loan approval process

14. Who can apply?:
•Salaried professionals / Businesspersons / Landlord or landlady /
Self-employed Individuals.
•Minimum age of applicant: 23 years
•Maximum age of applicant: 65 years
•Work Experience: Minimum 1-year service experience for
salaried executives & 3 years’ experience for businesspersons or
self-employed individuals
•Nationality: Bangladeshi
•Minimum net income: BDT 32,500 per month

15. CREDIT CARD
Standard Chartered Bank provides two types of credit cards one
is local another is international.
Local Credit cards:
Under local cards there are mainly three types of card:
Master card
Master card silver
Visa card

16. International credit cards:
Visa gold: Visa gold has credit limit of $5000 to $ 20,000
Visa classic: Visa classic has credit limit of $ 5,556 to $ 22,223
#These cards are being accepted in more than 150 countries
around the world including Bangladesh. Accepted at over
556,000 ATMs worldwide displaying Visa log.

17. Security versus cash
Security is a very
important factor
especially when
traveling. Carrying a
large amount of cash
can be risky and not
very practical. The
credit card provides
the cardholder
security against cash
because of the zero
loss liability.

18. MARKET SHARE OF STANDARD CHARTERED
BANK :
•At present time Standard chartered bank have 70,000
Credit card customers, where other banks have only 5,000
to 20,000 customers.
SCB
63%
DHAKA
1%
VANIK
14%
PBL
10%
NBL
12%
Figure # Total number of Credit Cards customer

19. Charts & Tables
Not
enough
0 0%
Moderate 0 0%
Well
enough
8 27%
Highly
skilled
22 73%
Check 30 100
%
•Skill level of RM:
0%
10%
20%
30%
40%
50%
60%
70%
80%
not enough moderate w ell enough highly skilled

20. Slow 0 O%
Modera
te
19 63%
Fast 11 37%
30 100%
•Promptness of RM:
0%
10%
20%
30%
40%
50%
60%
70%
Slow Moderate Fast

21. Not
influential
9 30
%
Somewhat
influential
19 63
%
Very much
influential
2 7%
•Influence of RM in financial decision:
63%
7%
30%
not influencial
somewhat influencial
very much inflencial

22. Credit card 25
Cheque
book issues
21
Priority
service
banking
12
National
Collection
service
9
Cash
Collection &
Pick up
4
Web banking 3
•Enjoyed non credit facilities:
0
5
10
15
20
25
Credit
card
Cheque
book
issues
Prioirty
service
banking
National
Collection
service
Cash
Collection
& Pick up
Web
banking

23. Very much
satisfied
6 20%
Satisfied 22 73%
Some what
satisfied
2 7%
Not at all
satisfied
0 0%
•Satisfaction level of Clients:
very much satisfied satisfied
some what satisfied not at all satisfied

24. Service performs chart

25. LIMITATIONS:
 Shortage of easy and understandable booklet.
•No separate counter for the Credit Card payment
•Lacking of Proper care of the ATM machine.
•Shortage of Credit Card trainer.
•Unavailability Courier Service.
•Slow delivery service.

26. Recommendations & ConclusionRecommendations & Conclusion
>Standard Chartered Bank is no exception.
>High qualified employees should be recruited.
>As this is the largest commercial bank of country, more
employees have to be engaged here to serve the customers
properly.
> To provide better transaction facilities, new ATM booth should
be established
> The bank should increase the promptness of services.
>A well coordinated Government policy should be made.

27. •Standard Chartered Bank is taking necessary steps to
enhance its position worldwide. They are now coming out of
being restricted in a selective type of customers to the broad
range of retailers. But still they are not up to the task yet.
They should advertise more on their offers to create any real
chance against other foreign banks that are very proactive in
their business. Customers often complain about their service,
they have to take necessary action for promising service. The
suggestion and policy framework revealed through the
survey are of importance since they are recommended on the
basis of theoretical aspect and realistic approach.
Recommendations & ConclusionRecommendations & Conclusion
Continue…Continue…

28. THANK YOU

29. A
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Y
Q
U
ESTIO
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