UKEssays. (November 2018). Plan For Burger King In Pakistan Marketing Essay. Retrieved from https://www.ukessays.com/essays/marketing/plan-for-burger-king-in-pakistan-marketing-essay.php?vref=1

1. BUSINESS PROCESS MANAGEMENT
A business case
Prepared by: Muhammad Ahsan 1

2. Presentations Roadmap
 Session 1: A Business Case for BPM
 Session 2: BPMTechnologies
 Session 3: In-PremiseVs Cloud
Prepared by: Muhammad Ahsan 2

3. Session 1: A Business Case
Prepared by: Muhammad Ahsan 3

4. Aerial View of an Organization
Mission
Vision
Strategy &
Objectives
Performance Measures
Initiatives
Operations
Prepared by: Muhammad Ahsan 4

5. Typical Strategy Map
Prepared by: Muhammad Ahsan 5

6. Determine effectiveness
How do an organization measure a
strategy?
Prepared by: Muhammad Ahsan 6

7. Performance Management System
Vision &
Strategy
Financial
Internal
Business
Processes
Learning &
Growth
Customers
Balance Scorecard
Prepared by: Muhammad Ahsan 7

8. Measuring
 Key Performance Indicators (KPI)
 Targets
 Service Level Agreements
 Examples
 % on-time delivery
 % defective products
 Customer Satisfaction Survey Index
 Employee Satisfaction Survey Index
Prepared by: Muhammad Ahsan 8

9. Source of Measures
Operations
Timely
Delivery
Employee
Performa
nce
Departme
nt
Performa
nce
No. of
Defects
Revenue
Profit
Expenses
Prepared by: Muhammad Ahsan 9

10. Big Picture
Conceptual
Operational
Analysis
Enterprise Architecture
Business Process Management
Business Intelligence
BusinessView SystemView
Continuous
Improvement
Transforming business needs into operational
systems
Extracting performance indicators through
systems
Prepared by: Muhammad Ahsan 10

11. Focusing on BPM
Business Process Definition
“A structured, measured set of activities designed
to produce a specific output”
An organization operates through set of
business processes. Processes can be
classified into meaningful functional
categories like Sales, IT, Finance Processes
Prepared by: Muhammad Ahsan 11

12. Let’s go in depth
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13. Defining Measures
Prepared by: Muhammad Ahsan 13

14. Calculate
Department Person ActualAvg.Time Target Avg.Time
CSR 11 mins 10 mins
PersonA 13 mins 10 mins
Person B 9 mins 10 mins
Finance 20 mins 20 mins
Person C 21 mins 20 mins
Person D 19 mins 20 mins
Organization Unit
Performances
Individual
Performances
Prepared by: Muhammad Ahsan 14

15. Organizational Measures
Organization
Department
1
Unit 1
Unit 2
Unit 3
Department
2
Unit 1
Unit 2
Department
3
Unit 1
Unit 2
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16. Where else it can benefit
 Enables best practice implementations
 Improve process efficiency
 Enables business agility
 Enables processes to evolve through
continuous improvement
 Improves process quality
 Reduces cost of implementation
 Enables Implementation of standards
Prepared by: Muhammad Ahsan 16

17. Highlights for Session 2
 KeyTechnologies
 Process Modeling
 WorkflowAutomation
 Forms
 Rules Engine
 Business Data Connectivity & Integrations
 Monitoring & Reporting
 ProcessOptimization & Simulation
 Microsoft and BPMTechnologies
Prepared by: Muhammad Ahsan 17