This document discusses knowledge management processes and systems. It outlines three key components of knowledge management - people, processes, and systems. The processes involved in knowledge management include knowledge acquisition, generation, capturing, storage, sharing, and application. Some common knowledge management systems discussed are knowledge portals, database management systems, email, and content management systems. The document also examines barriers to successful knowledge management implementation and provides recommendations.
2. Knowledge- Management: Processes and
systems
โ 14 pages.
โ Published in 2018 by Journal of information and knowledge management.
โ Its number of authors are two.
โ Magnus asahon (Ambrose Ali university) Iguehi joy (Ambrose Ali university).
โ (Kuczai 2001) knowledge is information that has undergone a sort of distillation
process which make it context and applicable in handling real life situation.
โ (CIO council in Ali & Ahmad 2006) knowledge management enhances better-
decision, streamline process time, reduces re-work, ensures high integrity and
greater collaboration.
3. Methodology used and data collection:
1. Content Analysis of the full texts of articles which are relevant to the
knowledge management, journals knowledge management review, knowledge
and process management, case studies, field studies.
4. Jelenic (2011) on the importance of
knowledge management in
organization KM support
innovation, encourages free flow
of ideas, increases revenues, and
reduces cost.
Organization which best manage
her knowledge, people,
technology, and process will
record growth.
5. โ 3 fundamental components of
knowledge management.
โ 1st component people:
knowledge is the base of knowledge
management, people are the primary
conveyer of the knowledge.
โ 2nd component processes:
process defines the roles of people
and the knowledge needed by the
people.
โ 3rd component is systems or
technologies:
It refers to all devices that supports the
practice and implementation of
knowledge-management.
6. โ Knowledge-management processes:
Its series of activities an organization
put in place for the facilitation and use
of knowledge.
โ Process knowledge management
involve:
Knowledge Acquisition
The knowledge organization receive
from external sources (TACIT AND
EXPLICIT KNOWLEDGE)
7. โ Knowledge generation
โ Knowledge can be generated
research and brainstorming.
โ Knowledge capturing
a) Technology (Facilitating the
creation & sharing of
knowledge)
b) Knowledge-mapping (identify
where knowledge reside with
an organization).
8. Knowledge storage
Process in knowledge management
involves, capturing, transforming and
coding knowledge.
Knowledge sharing
Acquired, information, knowledge,
ideas, skills and experience are
exchanged.
Knowledge application
Knowledge is applied to solve
problems.
9. Knowledge management system:
Its a combination of hardware and
softwares
Software is a medium for storage and
transfer of knowledge.
Knowledge portals :
Websites that provides single point of
access to the tacit and explicit knowledge.
Database Management system:
collection of related files used to store and
maintain data of an organization.
10. Email
Most common tool for communication, helps to facilitate knowledge gathering,
sharing and collaboration within members of an organization.
Data warehouse:
This is an organization branic part which houses and stores vital data
11. Content management system:
CMS is responsible for the creation,
management, and distribution of
content on the intranet, extranet, or a
website.
Barriers to successful
implementation of knowledge
management are:
12. โ Lack of performance indicators and measurable benefits.
โ Inadequate management support.
โ Improper planning, design, coordination, and evaluation.
โ Inadequate skill of knowledge - managers and workers.
โ Problems with organizational culture.
โ Improper organizational structure.
13. โ Conclusion:
โ Knowledge management is made up of three components of process, people,
and system's which must be managed efficiently to meet up the objective of
any knowledge management practice.
โ This papeer examinded the various process necessary to achieve the hoald of
knowledge management as well as the system's or technologies required to
support these processes.
14. Recommendations:
1. Organization should encourage the creation of knowledge by supporting
research activities, encouraging collaboration and team work.
2. Organization should set up reward systems through which members will be
motivated to acquire as well as knowledge for common good.
3. Organization should carryout knowledge mapping to identify best practice
related to their areas of operations should inculate such practice into their
organizational activites.
4. Organization should ensure the generated knowledge is applied in solving real
time problems and ensuring innovations
5. Organization should endeavor to acquire tools and technique's necessary to
support people and processes involved in knowledge management.
