UKEssays. (November 2018). Plan For Burger King In Pakistan Marketing Essay. Retrieved from https://www.ukessays.com/essays/marketing/plan-for-burger-king-in-pakistan-marketing-essay.php?vref=1

1. A businesscase
BUSINESS PROCESS MANAGEMENT
1

2. Presentations Roadmap
2
 Session1:ABusinessCasefor BPM
 Session2: BPMTechnologies
 Session3: In-PremiseVsCloud

3. Session1:A BusinessCase
3

4. Aerial View of an Organization
Mission
Vision
Strategy&
Objectives
PerformanceMeasures
Initiatives
Operations
4

5. Typical Strategy Map
5

6. Determine effectiveness
6
How do anorganization measurea
strategy?

7. Performance Management System
Vision &
Strategy
Internal
Business
Processes
Learning &
Growth
Customers
BalanceScorecard
Financial
7

8. Measuring
8
 Key Performance Indicators(KPI)
 Targets
 Service LevelAgreements
 Examples
 %on-time delivery
 %defective products
 Customer SatisfactionSurvey Index
 Employee Satisfaction SurveyIndex

9. Sour ce of M
easur es
Operations
Timely
Delivery
Employee
Performa
nce
Departme
nt
Performa
nce
No. of
Defects
Revenue
Profit
9
Expenses

10. Big Picture
Conceptual
Operational
Analysis
EnterpriseArchitecture
Business ProcessManagement
BusinessIntelligence
BusinessView SystemView
Continuous
Improvement
Transforming businessneeds into operational
systems
Extracting performance indicators through
systems
10

11. Focusing on BPM
11
Business ProcessDefinition
“A structured, measuredset of activities designed
to produceaspecific output”
An organization operates through set of
be
business processes. Processes can
classified into meaningful functional
categories likeSales, IT, Finance Processes

12. Let’s go in depth
12

13. Defining Measures
13

14. Calculate
Department Person ActualAvg.Time TargetAvg.Time
CSR 11 mins 10mins
PersonA 13mins 10mins
PersonB 9mins 10mins
Finance 20mins 20mins
PersonC 21mins 20mins
PersonD 19mins 20mins
OrganizationUnit
Performances
14
Individual
Performances

15. Organizational Measures
Organization
Department
1
Unit 1
Unit 2
Unit 3
Department
2
Unit 1
Unit 2
Department
3
Unit 1
Unit 2
15

16. W
her e el se i t can benef i t
16
 Enables best practiceimplementations
 Improve processefficiency
 Enables businessagility
 Enables processes toevolve through
continuous improvement
 Improves processquality
 Reducescost ofimplementation
 EnablesImplementation ofstandards

17. Highlights for Session 2
17
 KeyTechnologies
 ProcessModeling
 WorkflowAutomation
 Forms
 RulesEngine
 BusinessDataConnectivity & Integrations
 Monitoring &Reporting
 ProcessOptimization & Simulation
 Microsoftand BPMTechnologies