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Raising visibility,     Susan Mernit
                          Knight Circuit Rider,
awareness and reach for   Oakland Local Editor/
                               Publisher
  your online project
       March 6, 2013
Susan Mernit, Linked In:
    http://www.linkedin.com/in/susanmernit
    Twitter: @susanmernit
    Facebook: Facebook.com/susanmernit



2
Oakland Local has high visibility, slim
                   resources:
     2012 operating budget: $152,000, no
               fulltime paid staff.
                     We have:
        60,000 unique monthly visitors
             126,000 page views
    Partnerships with public media (KQED),
      local newspaper (SFGate), others.


3
Social media is huge:
    9,000 Twitter followers @oaklandlocal
        8, 399 Facebook (/oaklocal)




4
With limited resources, how can you
    give your project the greatest online
              reach and impact?
      ---That’s what we’re going to talk
                    about.


5
Step 1, focus on goals:
    what outcomes are you
          going for?




6
Step 2: Set a baseline of data to get
                   started

                                                   1. Determine:
                                            What are the core stats today?
                                             What goals would you like to
                                               achieve for your project
                                            through increasing reach and
                                                      visibility?
                                            What will success look like—
                                            and how will you measure it?




7                                                         knightdigitalmediacenter.org
Step 3, set your baseline with data.
           Look at:
           • Key Google Analytics data,
           including number of pages viewed,
           unique visitors and time spent on site
           and top referring sites for your project
           • Key Facebook data, including
           number of followers, number of people
           talking, and most viral posts for your
           project’s Facebook page


    Make a list of data reflecting where you are today—and
    then list out where you’d like to see growth



8                                                     knightdigitalmediacenter.org
Set 4, set measurable outcomes--
        your goals

        Create a set of quantative
        measurements for how you’d like to
        increase reach and visibility, such as
            • Increasing unique visitors to web
            site
            • Increasing referral traffic from
            third-party web sites
            • Increasing newsletter sign-ups
            • Increasing comments
            • Increasing returning visitors

    Use these goals—and your baseline data—to
    chart your strategy with 4 key tools


9                                                 knightdigitalmediacenter.org
Use these 4
     critical tools for
     building reach &
          visibility
        1.Search engine
      optimization (SEO)
         2.Syndication/
           distribution
     3.Social media tags &
             virality
     4. Google Analytics &
       Facebook Insights




                             Let’s take a look at each

10                                           knightdigitalmediacenter.org
1.  Search engine optimization (SEO)
     grows visibility and reach




       SEO will make your content
       more discoverable in search
       —This is essential to
       increasing visitors & traffic.



11                                          knightdigitalmediacenter.org
Key SEO best practices you need

       TECHNICAL
       1. SEO friendly CMS: Word Press is highly SEO-optimized.
       Drupal and Joomla are other SEO friendly options.
       Note that tumblr, typepad, and blogger/blogspot are less
       optimized).

       2. Google SEO tools: Install and use Google Webmaster tools
       (google.com/webmasters) and Google analytics (google.com/
       analytics).

       3. Robots visibility: Build a sitemap for Google.com robots so
       they can index your site.

       4. RSS feeds/XML outputs: Use free tool Feedburner or simple
       RSS to make sure you have feeds to export.


12
Use keywords in your headlines & content



                                            Integrate keywords into your text to be
                                            more discoverable—by robots

                                            1. Know the “best” keywords to drive traffic
                                            to your site and use them

                                            2. Need help? Use Google AdWords to
                                            check popularity of possible keywords to
                                            use in text: see http://bit.ly/YnrhYz



                         Keywords for The Lens, NOLA, 2013




     Check keyword searches in Google Analytics under Traffic Sources Overview
     to see what previous queries have been.
13
Use your keywords in your headlines—repeatedly..




                             Readers know Berkeleyside is in
                             Berkeley, CA—but robots need to be told
Examples: Berkeleyside.com
Good use of SEO results in high search rankings & more
discoverability




                              Repetition of location increases SEO
2.Distribution & Syndication are critical tools for
      increasing visibility and reach

     Content-sharing relationships increase reach, visibility
     and bring new visitors
                                          Partners distribute their content




                 For Philly’s The Notebook (thenotebook.org,), local
                 partners drive traffic through content partnerships,
                 syndication & distribution


                            Track impact of content distribution through third-
                            party referral data on Google Analytics

16
Bay area KQED public
     media partners with many
     different news sites, blogs
     and non-profits to gather
     quality local news.
     Each of these stories is
     from a different partner.




17
Who are good prospects to syndicate to?
     Look for:
     • Local media (newspapers,
     radio, web)
     • Local government (city, county)
     • Bloggers & hyperlocal sites
     (news sites, individual sites)
     • Local and regional mobile apps
     & directories
     • Portal sites with regional or
     niche content (Yahoo! News,
     Google News, Huffington Post,
     Patch)
                                         Connecticut Mirror has a large
                                         number of partners, including
                                         the NY Times
18
Tools for getting partners!
     Materials for reaching out:
     • Description of your organization
     • Information about your content
     • Content samples
     • Information on RSS/XML feed
     • Information on photo licensing/right
     • Daily or weekly news budget email




                                              Economic Hardship
                                              Reporting Project has a
                                              model that focuses on
19
                                              content distribution
Once you’re syndicating/distributing


     Content distribution (posting on a
     partner site)

     • Post consistently
     • Use photos
     • Increase posting on sites with most
     click-through to you              • Content syndication: Sharing
     • Send news budget to staff       through feeds
     • Push the specials
     • Keep adding partners            • Regularly check indexing is
                                     working
                                     • Build new feeds for specific partner
         Check stats on              requirements
         Google Analytics/           • Keep adding new partners
         Traffic Sources

20
3. Social media: Critical tool to build
     visibility for your project via virality,
     sharing
21                                        knightdigitalmediacenter.org
The next frontier is viral sharing—getting people to click and pass on
     what they like.
     Here are some tips on how to do that…




22                                                               knightdigitalmediacenter.org
Use social media
                        platforms
                        to increase users,
                        drive interaction &
                        engagement
                        And reach more diverse
                        audiences

                           Think about VIRAL
                           SHARING as a new
                           goal



     Are you using share buttons on your site?
     Do you encourage sharing interactions?




23                                  knightdigitalmediacenter.org
24   knightdigitalmediacenter.org
To build visibility, add visible share buttons
                  to your site for key social networks
                 **Make it EASY to share**


     Note buttons for Reddit,
     Stumbleupon,
     Google +, Linked In,--
     where
     are your people?



25                                                    knightdigitalmediacenter.org
Tools of the new sharing

             CAPTIONS ON ON PHOTOS
             Good content
             Photos w/ captions posted to
             Facebook
             & Twitter
             Copy with the captioned photos that
             engages deep curiosity—and doesn’t
             give much away

             If Facebook is your top referrer,
              focus on that—and use crafted
             headlines
             & captioned photos



26
                      (Hat tip: Upworthy.com)
Oakland Local caption/headline test on Facebook

                                            Methodology:
                                            Took 5 stories and build captioned
                                            photos
                                            Posted photos & new headlines on
                                            Facebook
                                            Compared results to previous
                                            promotions



     Results
     Pie photo: Feb 24: 14 hours after
     posting: 1,187 people saw this post;
     Feb 17 (no caption), 300
     Occupy photo: Feb 24: 14 hours
     after posting: 1,037 people saw this
     post
27   Feb 21: 502 saw this post
And don’t forget the power of the hashtag

                                Remember the 2012
                                Olympics & the
                                #NBCFail hashtag?

                                Thousands of people
                                used the tag.

                                  At the 2013 Oscars,
                                  #hathawaynipples
                                  went viral due to a
                                  Prada dress


                                   Create hashtags for your
                                   events, coverage and
                                   issues
                                   --and see if they catch on

28
4. Using metrics data

     Do you know the value of a
     visit?
     Google Analytics &
     Facebook
     Insights help you see
     what’s
     Working—and what’s not




29
What is a visitor worth? What strategies deliver?
       Making good use of metrics means
       putting data points together and
       making inferences:

       Top referrals + time spend on site from
       each referral source=quality of user/
       attention

       Demographic location data on GA +
       demographic location data from
       FB=reasonable scan of where your
       audience is located, gender, age


     Top quality referrers for Oakland Local:
     sfgate.com blog & Google Search
30
Analyze the data to focus in on best efforts


     Use Google Analytics traffic data to track and report on
     third-party referrals—Find the referring sources with the
     most interested users (look at time spent metrics).



     Use Google Analytics in combination with Facebook data to track
     Facebook post virality and sharing, as well as Facebook site
     referrals


     Use Facebook data to understand most viral posts and fine-
     tune caption and headline writing




31                                                     knightdigitalmediacenter.org
What the plan looks like
     Start:                       Finish
        –  Understand where you      –  Measure results
           are                       –  Assess costs/value
        –  Decide where to grow      –  Fine-tune
        –  Develop a strategy        –  Repeat
        –  Execute


      Pick 1-2 areas to address at a time and make sure you
      are able to track results and assess value


32
Great resources for building skills
     BASIC TOOLS
     • Google Webmaster tools (google.com/webmasters)
     • Google analytics (google.com/analytics).
     • Build a sitemap for Google.com robots (Creating a News Sitemap - Webmaster Tools Help http://bit.ly/
     YBiep2)


     SEO
     • Google AdWords: Keyword Tool http://bit.ly/YnrhYz
     • SEO tips by Google’s Matt Cutts http://bit.ly/13hO2AJ).
     • Beginner's Guide to SEO: http://www.seomoz.org/beginners-guide-to-seo/keyword-research
     • Check your link authority a http://www.opensiteexplorer.org/

     SOCIAL MEDIA & VIRALITY
     • The rise of digital influence by Brian Solis, Altimeter,
     http://www.slideshare.net/Altimeter/the-rise-of-digital-influence
     • Upworthy: 10 Ways To Win The Internets http://slidesha.re/15faQUs
     • Upworthy: How To Make That One Thing Go Viral http://slidesha.re/15faVrd

     ANALYTICS AND METRICS
     • Jan 11 2013 learning lab 2013 show me the metrics http://slidesha.re/15fOdjC
     • Measuring The Networked Nonprofit | Beth’s Blog http://bit.ly/ZwiGGd




33
Photo credits

     Chuck Coker, photo, Baseline and Meridian | Flickr - Photo Sharing! http://bit.ly/YQdcFb

     Sean McEntee, change | Flickr - Photo Sharing! http://bit.ly/X7I2tA

     Tom Magliery, 4 | Flickr - Photo Sharing! http://bit.ly/ZtUUdT

     flickroll666, http://www.flickr.com/photos/39496275@N00/49627440/ (pattern)

     Mal McCarthy,://www.flickr.com/photos/37570710@N02/6988872191/in/photostream

     Winsingek, http://www.flickr.com/photos/8390411@N02/6891296261/

     Media Bistro, http://www.mediabistro.com/alltwitter/files/2012/11/social-community.jpg

     Every 60 seconds in social media infographic: http://www.jasonchan.com/strategy/wp-content/uploads/2011/06/60seconds_440px.jpg

     Hands image, http://mashable.com/2012/01/17/business-social-media-progress/

     Fred Cavazza, http://www.fredcavazza.net/2012/02/22/social-media-landscape-2012/

     Upworthy, http://allthingsd.com/files/2012/10/Upworthy.png

     NBC fail tag, http://www.wtsp.com/images/640/360/2/assetpool/images/120730102339_nbcfail.JPG

     Red Plastic, Online community metrics, http://www.flickr.com/photos/redplastic/3878614398/




34
THANKS!




   mernit@gmail.com         Susan Mernit
     @susanmernit         Knight Circuit Rider,
                          Oakland Local Editor/
http://oaklandlocal.com        Publisher
Virtual Class: Raising Visibility | Starts on April 15, 2013
     Go to bit.ly/raising-visibility for more information and to find out how to apply.

36                                                                          knightdigitalmediacenter.org

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March 6 building visibility for yr project

  • 1. Raising visibility, Susan Mernit Knight Circuit Rider, awareness and reach for Oakland Local Editor/ Publisher your online project March 6, 2013
  • 2. Susan Mernit, Linked In: http://www.linkedin.com/in/susanmernit Twitter: @susanmernit Facebook: Facebook.com/susanmernit 2
  • 3. Oakland Local has high visibility, slim resources: 2012 operating budget: $152,000, no fulltime paid staff. We have: 60,000 unique monthly visitors 126,000 page views Partnerships with public media (KQED), local newspaper (SFGate), others. 3
  • 4. Social media is huge: 9,000 Twitter followers @oaklandlocal 8, 399 Facebook (/oaklocal) 4
  • 5. With limited resources, how can you give your project the greatest online reach and impact? ---That’s what we’re going to talk about. 5
  • 6. Step 1, focus on goals: what outcomes are you going for? 6
  • 7. Step 2: Set a baseline of data to get started 1. Determine: What are the core stats today? What goals would you like to achieve for your project through increasing reach and visibility? What will success look like— and how will you measure it? 7 knightdigitalmediacenter.org
  • 8. Step 3, set your baseline with data. Look at: • Key Google Analytics data, including number of pages viewed, unique visitors and time spent on site and top referring sites for your project • Key Facebook data, including number of followers, number of people talking, and most viral posts for your project’s Facebook page Make a list of data reflecting where you are today—and then list out where you’d like to see growth 8 knightdigitalmediacenter.org
  • 9. Set 4, set measurable outcomes-- your goals Create a set of quantative measurements for how you’d like to increase reach and visibility, such as • Increasing unique visitors to web site • Increasing referral traffic from third-party web sites • Increasing newsletter sign-ups • Increasing comments • Increasing returning visitors Use these goals—and your baseline data—to chart your strategy with 4 key tools 9 knightdigitalmediacenter.org
  • 10. Use these 4 critical tools for building reach & visibility 1.Search engine optimization (SEO) 2.Syndication/ distribution 3.Social media tags & virality 4. Google Analytics & Facebook Insights Let’s take a look at each 10 knightdigitalmediacenter.org
  • 11. 1.  Search engine optimization (SEO) grows visibility and reach SEO will make your content more discoverable in search —This is essential to increasing visitors & traffic. 11 knightdigitalmediacenter.org
  • 12. Key SEO best practices you need TECHNICAL 1. SEO friendly CMS: Word Press is highly SEO-optimized. Drupal and Joomla are other SEO friendly options. Note that tumblr, typepad, and blogger/blogspot are less optimized). 2. Google SEO tools: Install and use Google Webmaster tools (google.com/webmasters) and Google analytics (google.com/ analytics). 3. Robots visibility: Build a sitemap for Google.com robots so they can index your site. 4. RSS feeds/XML outputs: Use free tool Feedburner or simple RSS to make sure you have feeds to export. 12
  • 13. Use keywords in your headlines & content Integrate keywords into your text to be more discoverable—by robots 1. Know the “best” keywords to drive traffic to your site and use them 2. Need help? Use Google AdWords to check popularity of possible keywords to use in text: see http://bit.ly/YnrhYz Keywords for The Lens, NOLA, 2013 Check keyword searches in Google Analytics under Traffic Sources Overview to see what previous queries have been. 13
  • 14. Use your keywords in your headlines—repeatedly.. Readers know Berkeleyside is in Berkeley, CA—but robots need to be told Examples: Berkeleyside.com
  • 15. Good use of SEO results in high search rankings & more discoverability Repetition of location increases SEO
  • 16. 2.Distribution & Syndication are critical tools for increasing visibility and reach Content-sharing relationships increase reach, visibility and bring new visitors Partners distribute their content For Philly’s The Notebook (thenotebook.org,), local partners drive traffic through content partnerships, syndication & distribution Track impact of content distribution through third- party referral data on Google Analytics 16
  • 17. Bay area KQED public media partners with many different news sites, blogs and non-profits to gather quality local news. Each of these stories is from a different partner. 17
  • 18. Who are good prospects to syndicate to? Look for: • Local media (newspapers, radio, web) • Local government (city, county) • Bloggers & hyperlocal sites (news sites, individual sites) • Local and regional mobile apps & directories • Portal sites with regional or niche content (Yahoo! News, Google News, Huffington Post, Patch) Connecticut Mirror has a large number of partners, including the NY Times 18
  • 19. Tools for getting partners! Materials for reaching out: • Description of your organization • Information about your content • Content samples • Information on RSS/XML feed • Information on photo licensing/right • Daily or weekly news budget email Economic Hardship Reporting Project has a model that focuses on 19 content distribution
  • 20. Once you’re syndicating/distributing Content distribution (posting on a partner site) • Post consistently • Use photos • Increase posting on sites with most click-through to you • Content syndication: Sharing • Send news budget to staff through feeds • Push the specials • Keep adding partners • Regularly check indexing is working • Build new feeds for specific partner Check stats on requirements Google Analytics/ • Keep adding new partners Traffic Sources 20
  • 21. 3. Social media: Critical tool to build visibility for your project via virality, sharing 21 knightdigitalmediacenter.org
  • 22. The next frontier is viral sharing—getting people to click and pass on what they like. Here are some tips on how to do that… 22 knightdigitalmediacenter.org
  • 23. Use social media platforms to increase users, drive interaction & engagement And reach more diverse audiences Think about VIRAL SHARING as a new goal Are you using share buttons on your site? Do you encourage sharing interactions? 23 knightdigitalmediacenter.org
  • 24. 24 knightdigitalmediacenter.org
  • 25. To build visibility, add visible share buttons to your site for key social networks **Make it EASY to share** Note buttons for Reddit, Stumbleupon, Google +, Linked In,-- where are your people? 25 knightdigitalmediacenter.org
  • 26. Tools of the new sharing CAPTIONS ON ON PHOTOS Good content Photos w/ captions posted to Facebook & Twitter Copy with the captioned photos that engages deep curiosity—and doesn’t give much away If Facebook is your top referrer, focus on that—and use crafted headlines & captioned photos 26 (Hat tip: Upworthy.com)
  • 27. Oakland Local caption/headline test on Facebook Methodology: Took 5 stories and build captioned photos Posted photos & new headlines on Facebook Compared results to previous promotions Results Pie photo: Feb 24: 14 hours after posting: 1,187 people saw this post; Feb 17 (no caption), 300 Occupy photo: Feb 24: 14 hours after posting: 1,037 people saw this post 27 Feb 21: 502 saw this post
  • 28. And don’t forget the power of the hashtag Remember the 2012 Olympics & the #NBCFail hashtag? Thousands of people used the tag. At the 2013 Oscars, #hathawaynipples went viral due to a Prada dress Create hashtags for your events, coverage and issues --and see if they catch on 28
  • 29. 4. Using metrics data Do you know the value of a visit? Google Analytics & Facebook Insights help you see what’s Working—and what’s not 29
  • 30. What is a visitor worth? What strategies deliver? Making good use of metrics means putting data points together and making inferences: Top referrals + time spend on site from each referral source=quality of user/ attention Demographic location data on GA + demographic location data from FB=reasonable scan of where your audience is located, gender, age Top quality referrers for Oakland Local: sfgate.com blog & Google Search 30
  • 31. Analyze the data to focus in on best efforts Use Google Analytics traffic data to track and report on third-party referrals—Find the referring sources with the most interested users (look at time spent metrics). Use Google Analytics in combination with Facebook data to track Facebook post virality and sharing, as well as Facebook site referrals Use Facebook data to understand most viral posts and fine- tune caption and headline writing 31 knightdigitalmediacenter.org
  • 32. What the plan looks like Start: Finish –  Understand where you –  Measure results are –  Assess costs/value –  Decide where to grow –  Fine-tune –  Develop a strategy –  Repeat –  Execute Pick 1-2 areas to address at a time and make sure you are able to track results and assess value 32
  • 33. Great resources for building skills BASIC TOOLS • Google Webmaster tools (google.com/webmasters) • Google analytics (google.com/analytics). • Build a sitemap for Google.com robots (Creating a News Sitemap - Webmaster Tools Help http://bit.ly/ YBiep2) SEO • Google AdWords: Keyword Tool http://bit.ly/YnrhYz • SEO tips by Google’s Matt Cutts http://bit.ly/13hO2AJ). • Beginner's Guide to SEO: http://www.seomoz.org/beginners-guide-to-seo/keyword-research • Check your link authority a http://www.opensiteexplorer.org/ SOCIAL MEDIA & VIRALITY • The rise of digital influence by Brian Solis, Altimeter, http://www.slideshare.net/Altimeter/the-rise-of-digital-influence • Upworthy: 10 Ways To Win The Internets http://slidesha.re/15faQUs • Upworthy: How To Make That One Thing Go Viral http://slidesha.re/15faVrd ANALYTICS AND METRICS • Jan 11 2013 learning lab 2013 show me the metrics http://slidesha.re/15fOdjC • Measuring The Networked Nonprofit | Beth’s Blog http://bit.ly/ZwiGGd 33
  • 34. Photo credits Chuck Coker, photo, Baseline and Meridian | Flickr - Photo Sharing! http://bit.ly/YQdcFb Sean McEntee, change | Flickr - Photo Sharing! http://bit.ly/X7I2tA Tom Magliery, 4 | Flickr - Photo Sharing! http://bit.ly/ZtUUdT flickroll666, http://www.flickr.com/photos/39496275@N00/49627440/ (pattern) Mal McCarthy,://www.flickr.com/photos/37570710@N02/6988872191/in/photostream Winsingek, http://www.flickr.com/photos/8390411@N02/6891296261/ Media Bistro, http://www.mediabistro.com/alltwitter/files/2012/11/social-community.jpg Every 60 seconds in social media infographic: http://www.jasonchan.com/strategy/wp-content/uploads/2011/06/60seconds_440px.jpg Hands image, http://mashable.com/2012/01/17/business-social-media-progress/ Fred Cavazza, http://www.fredcavazza.net/2012/02/22/social-media-landscape-2012/ Upworthy, http://allthingsd.com/files/2012/10/Upworthy.png NBC fail tag, http://www.wtsp.com/images/640/360/2/assetpool/images/120730102339_nbcfail.JPG Red Plastic, Online community metrics, http://www.flickr.com/photos/redplastic/3878614398/ 34
  • 35. THANKS! mernit@gmail.com Susan Mernit @susanmernit Knight Circuit Rider, Oakland Local Editor/ http://oaklandlocal.com Publisher
  • 36. Virtual Class: Raising Visibility | Starts on April 15, 2013 Go to bit.ly/raising-visibility for more information and to find out how to apply. 36 knightdigitalmediacenter.org