1. CEMMethod
2015
(v.10)
Business
Process
Management
www.bpgroup.org
CEMMethod™
We
have
to
get
more
scien0fic
about
the
customer
experience™
www.cemmethod.com
www.cer0fiedprocessprofessional.com

2. Since
its
launch
ten
years
ago
the
CEMMethod
has
evolved
to
become
a
core
approach
for
organizaFons
seeking
and
implemenFng
effecFve
change.
Now
in
version
10
it
is
a
proven,
tried
and
tested
means
to
implement
BPM
and
Customer
Experience
driven
approaches.
The
CEMMethod
is
best
guided
by
CerFfied
Process
Professionals
who
are
familiar
with
the
the
raFonale
and
philosophy
of
Outside-­‐In
thinking
and
pracFce.
www.bpgroup.org

3. 010203
040506
070809
wwwww.wbp.bgwprogwurowpu..obprp.gog
rrgo
up.org
Confirm
Customer
Choices
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Successful
Customer
Outcome
Mapping
Process
AcFvity
Mapping
As-­‐Is
Choose
OpFmize
Align
or
Innovate
AcFon
Planning
Process
AcFvity
Mapping
To-­‐Be
IntegraFon
Roll
Out
ORCA
Refinement
Development
www.bpgroup.

4. CORE
SUPPLEMENTAL
STEERING
www.bpgroup.org
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
1
ORCA
✔
✔
✔
✔
2
AS IS OISM
✔
✔
✔
3
SCOR 1
✔
✔
✔
4
SEM
✔
✔
✔
5
03
AS IS PAM (CURRENT STATE)
✔
✔
✔
6
POF ANALYSIS AS IS MOT
✔
✔
✔
✔
7
POF ANALYSIS AS IS BP
✔
✔
✔
8
POF ANALYSIS AS IS BR
✔
✔
✔
9
POF ANALYSIS AS IS ABACUS
✔
✔
10
PAM Check
✔
✔
11
POF Profile
✔
✔
✔
✔
12
POF Documentation
✔
✔
13
Risk Impact Matrix
✔
✔
14
Impact Rating
✔
✔
15
MOT Ranking
✔
✔
16
02
TO BE OISM 2/4 (Start Finish, Business we are in)
✔
✔
✔
17
Action Plan
✔
✔
✔
18
Apple Innovation Formula
✔
✔
19
Integration Feasibility Outline
✔
✔
✔
20
Action Plan Decision
✔
✔
✔
✔
21
TO BE PAM
✔
✔
✔
22
TO BE MOT
✔
✔
✔
✔
23
TO BE BP
✔
✔
✔
24
TO BE BR
✔
✔
✔
25
TO BE PPL
✔
✔
26
TO BE ABACUS
✔
✔
✔
27
Digital Capabilities
✔
✔
28
TO BE POF Documentation
✔
✔
✔
29
TO BE Risk Impact Matrix
✔
✔
30
TO BE Impact Rating
✔
✔
31
POF Profile Comparison
✔
✔
✔
32
TO BE OISM 4/4 (SCOR 2, KEY MOT's)
✔
✔
✔
33
ORCA Update
✔
✔
34
OIBS
✔
✔
35
Heliogramme
✔
✔
36
Presentation Preparation
✔
✔
✔
✔
37
Presentation Critique
✔
✔
✔
✔
38
Presentation
✔
✔
✔
✔
39
GO LIVE SCOR REV 3
✔
✔
40
Qualified Integration Feasibility Plan
✔
✔
✔
41
4E Customer Categorization
✔
✔
42
OI Compliance
✔
01
04
05
06
07
08
09
Choose one core approach, any number of supplement approaches and
any number of steering approaches.

5. 1.
ORCA
www.bpgroup.org
4.
SEM
3.
SCOR
1
2.
OI
Strategic
Matrix
6.
POF
A
-­‐
MOT
5.
PAM
–
Current
State
14.
Impact
RaFng
7.
POF
A
-­‐
BP
8.
POF
A
-­‐
BR
9.
POF
A
-­‐
ABACUS
10.
PAM
check
15.
MOT
Ranking
18.
InnovaFon
Formula
17.
AcFon
Plan
16.
OISM
(To
Be)
19.
IFO
11.
POF
Profile
12.
POF
Doc
13.
Risk
Impact
Matrix
20.
AP
Decision
MOT
BP
BR

6. www.bpgroup.org
22.
POF
A
-­‐
MOT
21.
TO
BE
PAM
MOT
23.
POF
A
-­‐
BP
BP
24.
POF
A
-­‐
BR
BR
25.
TO
BE
PPL
26.
TO
BE
–
ABACUS
27.
TO
BE
–
DIGITAL
CAPABILITY
28.
POF
Doc
30.
Impact
RaFng
29.
Risk
Impact
Matrix
33.
ORCA
UPDATE
32.
TO
BE
OISM
31.
POF
Profile
34.
OIBS
35.
HELIOGRAMME
39.
GO
LIVE
SCOR

7. www.bpgroup.org
ORCA
Assessment.
Understand
OrganizaFon
Maturity
CORE
SUPPLEMENTAL
STEERING
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
1
ORCA
✔
✔
✔
1
✔
01

8. www.bpgroup.org
Confirm
Customer
Choices
ORCA
Assessment.
Understand
OrganizaFon
Maturity
CORE
SUPPLEMENTAL
STEERING
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
2
AS IS OISM
✔
✔
2
✔
0102

9. www.bpgroup.org
Confirm
Customer
Choices
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Successful
Customer
Outcome
Mapping
CORE
SUPPLEMENTAL
STEERING
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
3
SCOR 1
✔
✔
✔
4
SEM
✔
✔
✔
3
010203

10. www.bpgroup.org
Confirm
Customer
Choices
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Successful
Customer
Outcome
Mapping
Process
AcFvity
Mapping
As-­‐Is
CORE
SUPPLEMENTAL
STEERING
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
5
AS IS PAM (CURRENT STATE)
✔
✔
✔
6
POF ANALYSIS AS IS MOT
✔
✔
✔
✔
7
POF ANALYSIS AS IS BP
✔
✔
✔
8
POF ANALYSIS AS IS BR
✔
✔
✔
9
POF ANALYSIS AS IS ABACUS
✔
✔
10
PAM Check
✔
✔
11
POF Profile
✔
✔
✔
✔
12
POF Documentation
✔
✔
4
010203
04

11. www.bpgroup.org
Stage
2:
Confirm
Customer
Choices
Stage
1:
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Stage
3:
Successful
Customer
Outcome
Mapping
Process
AcFvity
Mapping
As-­‐Is
Choose
OpFmize
Align
or
Innovate
CORE
SUPPLEMENTAL
STEERING
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
13
Risk Impact Matrix
✔
✔
14
Impact Rating
✔
✔
15
MOT Ranking
✔
✔
16
TO BE OISM 2/4 (Start Finish, Business we are in)
✔
✔
✔
5
010203
0405

12. www.bpgroup.org
Stage
2:
Confirm
Customer
Choices
Stage
1:
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Stage
3:
Successful
Customer
Outcome
Mapping
Stage
4:
Process
AcFvity
Mapping
As-­‐Is
Stage
5:
Choose
OpFmize
Align
or
Innovate
AcFon
Planning
CORE
SUPPLEMENTAL
STEERING
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
17
Action Plan
✔
✔
✔
18
Apple Innovation Formula
✔
✔
19
Integration Feasibility Outline
✔
✔
✔
20
Action Plan Decision
✔
✔
✔
✔
6
010203
040506

13. www.bpgroup.org
Stage
2:
Confirm
Customer
Choices
Stage
1:
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Stage
3:
Successful
Customer
Outcome
Mapping
Stage
4:
Process
AcFvity
Mapping
As-­‐Is
Stage
5:
Choose
OpFmize
Align
or
Innovate
Stage
6:
AcFon
Planning
Process
AcFvity
Mapping
To-­‐Be
CORE
SUPPLEMENTAL
STEERING
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
21
TO BE PAM
✔
✔
✔
22
TO BE MOT
✔
✔
✔
✔
23
TO BE BP
✔
✔
✔
24
TO BE BR
✔
✔
✔
25
TO BE PPL
✔
✔
26
TO BE ABACUS
✔
✔
✔
7
010203
040506
07

14. CORE
SUPPLEMENTAL
STEERING
www.bpgroup.org
Stage
2:
Confirm
Customer
Choices
Stage
1:
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Stage
3:
Successful
Customer
Outcome
Mapping
Stage
4:
Process
AcFvity
Mapping
As-­‐Is
Stage
5:
Choose
OpFmize
Align
or
Innovate
Stage
6:
AcFon
Planning
Process
AcFvity
Mapping
To-­‐Be
IntegraFon
Roll
Out
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
27
Digital Capabilities
✔
✔
28
TO BE POF Documentation
✔
✔
✔
29
TO BE Risk Impact Matrix
✔
✔
30
TO BE Impact Rating
✔
✔
31
POF Profile Comparison
✔
✔
✔
32
TO BE OISM 4/4 (SCOR 2, KEY MOT's)
✔
✔
✔
8
010203
040506
0708

15. CORE
SUPPLEMENTAL
STEERING
www.bpgroup.org
Stage
2:
Confirm
Customer
Choices
Stage
1:
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Stage
3:
Successful
Customer
Outcome
Mapping
Stage
4:
Process
AcFvity
Mapping
As-­‐Is
Stage
5:
Choose
OpFmize
Align
or
Innovate
Stage
6:
AcFon
Planning
Process
AcFvity
Mapping
To-­‐Be
IntegraFon
Roll
Out
ORCA
Refinement
Development
9
010203
040506
070809
CEMMethod framework steps
Optimize
Align
Innovate
Perform
Integrate
Strategy
Leadership
Execution
Audit
33
ORCA Update
✔
✔
34
OIBS
✔
✔
35
Heliogramme
✔
✔
36
Presentation Preparation
✔
✔
✔
✔
37
Presentation Critique
✔
✔
✔
✔
38
Presentation
✔
✔
✔
✔
39
GO LIVE SCOR REV 3
✔
✔
40
Qualified Integration Feasibility Plan
✔
✔
✔
41
4E Customer Categorization
✔
✔
42
OI Compliance
✔
Choose one core approach, any number of supplement approaches and
any number of steering approaches.

16. 010203
040506
070809
wwwww.wbp.bgwprogwurowpu..obprp.gog
rrgo
up.Confirm
Customer
Choices
ORCA
Assessment.
Understand
OrganizaFon
Maturity
Successful
Customer
Outcome
Mapping
Process
AcFvity
Mapping
As-­‐Is
Choose
OpFmize
Align
or
Innovate
AcFon
Planning
Process
AcFvity
Mapping
To-­‐Be
IntegraFon
Roll
Out
ORCA
Refinement
Development
www.bpgroup.org

17. CEMMethod
2015
(v.10)
Business
Process
Management
www.bpgroup.org
CEMMethod™
We
have
to
get
more
scien0fic
about
the
customer
experience™
www.cemmethod.com
www.cer0fiedprocessprofessional.com