Steven M Harris Resume

1. Steven M. Harris, MBA
Arlington Heights, IL 60004
(847) 946-0504
sharris2305@gmail.com
www.linkedin.com/in/stevenmharrisusa
CAREER SUMMARY
Hands-on IT Applications and Database Manager with a passion and experience leading
all stages of development with the desire to drive effective and efficient work while applying
both reactive and preventive leadership to achieve quality results. A critical thinker and
adept negotiator, expert in managing people, technology, and processes.
PROFESSIONAL EXPERIENCE
EMERGENCY NURSES ASSOCIATION (ENA), Des Plaines, IL 2012 – Present
Association focused on education and support for those engaged in an emergency department.
Applications and Database Manager
Managing staff of two responsible for the Association Management Software (netForum).
Maintaining the connections to other systems including SharePoint, a Learning Management
System (KnowledgeDirect) and a conference registration company (ShowCare).
 Negotiated an 8% savings in hosting costs by bundling training,
performance checks and hosting into a multi-year contract.
 Eliminated reliance on third party vendors to manage ENA product lines
utilizing web technologies including C#, JavaScript and HTML.
 Implemented Sales and Advertising modules (previously an outsourced
function), allowing ENA staff to be fully responsible for aspects of the
process including sales, invoicing and collections.
AMERICAN SOCIETY OF SAFETY ENGINEERS (ASSE), Des Plaines, IL 2007 – 2012
A professional society focused on promotion and support for members in the safety profession.
Database Administrator
Managed database support, administration, and maintenance for the Association Management
Software (Personify), ensuring operational readiness for all facets of company operations.
 Increased performance efficiency and data accuracy by an average
of 10% with the creation of standardized system processes.
 Developed reporting and tracking tools capturing demographic profiles and
membership information increasing membership and sales by 10%.
 Reduced production time from 3 days to two hours through the creation and launch
of an automated “roster” generation tool utilizing extract-transfer-load processes.
PEARSON ACHIEVEMENT SOLUTIONS, Glenview, IL 2000 – 2007
A professional development firm providing adult training, continuing education,
on-site graduate courses, and distance learning for teachers.

2. Page 2 Steven M. Harris, (847) 946-0504
Database Administrator (2001 – 2007)
Project leader and database administrator responsible for the design, identification,
evaluation, and implementation of technology solutions.
 Slashed customer service phone time by over 50% utilizing SQL Server to
rewrite custom registration system parameters to enhance its functionality
and improve reporting capabilities.
 Directed the successful launch and management of a SalesLogix contact
management system, utilizing SQL Server application designed to monitor,
forecast, and facilitate the sales process for 25 active users.
 Improved data accuracy and turnaround time by over 25% leading a
process to increase lines of business through a custom registration
transmission to university partners.
Web Developer (2000 – 2001)
Planned, developed, launched and maintained the company website utilizing an Oracle
database and web technologies including PERL and HTML.
ADMINISTRATIVE MANAGEMENT GROUP, Arlington Heights, IL 1995 – 2000
Benefits consulting firm focused on providing third party administration of employer
benefit programs.
Senior Programmer Analyst
Developed and managed relationships among management, users, staff, vendors and
consultants in developing a web presence while enhancing core business technologies.
KEY SKILLS
Databases: Microsoft SQL Server, Microsoft Access
Database Tools: Microsoft Enterprise Manager
AMS: netForum, Personify
Reporting Tools: Microsoft Reporting Server, Business Objects Designer,
Crystal Reports
Other: Microsoft Project, Microsoft Visio, Microsoft Office
EDUCATION
MBA (Master of Business Administration), Information Systems
Keller Graduate School of Management, Addison, IL
BS (Bachelor of Science), Computer Science and Business Administration
Northeastern Illinois University, Chicago, IL
VOLUNTEER EXPERIENCE
Board of Directors President, Indian Trails Public Library Foundation 2001 – Present
Leader in local Developers Users Group for Personify (AMS Vendor) 2010 – 2012