8. Analytical Thinking
Problem identification - Tools
Benchmarking/
Comparative study
Performance
reports
SWOT Analysis Complaints
analysis
Surveys
5 Why’s Fishbone Force field analysis Scatter Diagrams Process Mapping
9. Analytical Thinking
Formulating the hypotheses
A specific,
testable
& tentative
statement that
can explain the
problem
Issue Diagrams
Brainstorming
10. Analytical Thinking
Collecting the facts
Using Available
Information
Observing
Interviewing
Administering Written
Questionnaires
Conducting Focus
Groups
12. Analytical Thinking
Developing the solution
Choose the
solution with
the
greatest
impact
15% principle
First 15% in time invested is the
most crucial
13. Analytical Thinking
Key messages
100% prepackaged
solution
DOESN’T
EXIST
No solution is
guaranteed
NOPlan…
Set milestones…
Develop performance measures…
Revisit requirements if needed…