10. Human Eye
Foveal region of the retina
5 degrees in visual angle
From 51cm distance, 4.4cm diameter (“Handbook of HCI”)
Fixation and Saccadic movement
How to minimize search cost within a page
Information grouping
Menu structure
Vertical vs. Horizontal
Information location and visual weight
Eye tracking
11.
12. “Paradox of Choice” by Barry Schwartz
“어떤 선택이 좋다는 것은 반드시 더 많은 선택이 좋다
는 것을 의미하지 않는다… 선택의 과부하는 비용을
발생시킨다.”
13.
14. The manner in which humans interact with systems by Don Norman
15. O
output evaluation
presentation
C H
performance
I
input
execution
world
16. B
Business
Biz Model
P&L
ROI
NPV
Needs Concept
Behavior
Acceptance
Interface Func/Info
ID/Visde/Eng.
Traffic Proj. Mngt
Human Product
Computer Mediated
17. Make Money
Business
Profit Loss
Interface
Achieve Goal Medium
Human Product
Cost Benefit Value Resource
18. Make Money
Business
Profit Loss
광고주
Interface
Achieve Goal Medium
Human Product
Cost Benefit Value Resource
19. Profitable
Business
Interface
Human Product
More Benefit Unique /
Differentiated
20. Product : Differentiated value
Coverage: long-tail inventory
Price: purchase price, selling price
Delivery: same day delivery
User: Perceived benefit
Search result quality
Actual price of the books to buy
Individual user’s delivery experience
Business: ROI
Search engine price and conversion
Customer transaction and discount rate
Delivery speed, quality and delivery cost
22. Decision Making Strategic direction
Business
Short-term return
Competition
Past experience
Interface
Human Useful Function/info Product
User Experience Usable Interaction Design Product Quality
Desirable Visual Design
Stable FE/BE coding
23. On average, usefulness>usability>reliability>desirability
in this research
32%
A
34%
32%
• Usefulness was most
2%
important for the information
60% oriented services such as B and
B 11%
24% D
6%
22%
28% • Reliability was most
C
40% important factor for A
10%
10%
56%
• Usability was most important
D 26%
for community services such as
8%
usefulness
C and E
24%
24%
E 38% reliability
14%
usability
• Desirability was least
40% desirability important among the factors but
Average
20% it doesn’t mean any service can
32%
8% survive without it.
0% 10% 20% 30% 40% 50% 60% 70%