2. Outline
What is BPM? Phases of BPM Lifecycle
Process Categories Process Landscape Model
Process Identification
Process Performance
Measures (KPI’s)
01. 02. 03.
04. 05. 06.
3. Business Process Management
• Business process management (BPM) is an
organizational discipline where a company takes a step
back and looks at all of these processes in total and
individually.
4. The BPM Lifecycle
1. Process identification:
In this phase, a business problem is posed.
Processes relevant to the problem being
addressed are identified, delimited, and inter-
related.
2. Process discovery: (as-is process modelling)
Here, the current state of each of the relevant
processes is documented, typically in the form of
one or several as-is process models.
We can view BPM as a continuous cycle comprising the following phases :
5. The BPM Lifecycle
3. Process analysis:
In this phase, issues associated with the as-is
process are identified, documented, and
whenever possible quantified using performance
measures.
4. Process redesign (process improvement):
The goal of this phase is to identify changes to
the process that would help to address the issues
identified in the previous phase and allow the
organization to meet its performance objectives.
6. The BPM Lifecycle
5. Process implementation:
In this phase, the changes required to move from
the as-is process to the to-be process are
prepared and performed. Process implementation
covers two aspects:
Organizational change management refers to the
set of activities required to change the way of
working of all participants involved in the process.
Process automation refers to the development
and deployment of IT systems that support the to-
be process.
7. The BPM Lifecycle
6. Process monitoring:
Once the redesigned process is running, relevant
data are collected and analyzed to determine
how well the process is performing with respect
to its performance measures and performance
objectives.
8. STAKEHOLDERS IN THE BPM LIFECYCLE
Many stakeholders are involved in a business process throughout its lifecycle.
Management Team.
Process Owners.
Process Participants.
Process Analysts.
Process Methodologist.
System Engineers.
BPM Group (also called BPM Center of Excellence).
9. First phase of the lifecycle
• The initial phase of a BPM initiative is termed process identification. In
organizations that have not engaged in BPM before , the BPM team has to
start by identifying the processes that are relevant to the problem on the
table, delimiting the scope of these processes and identifying relations
between these processes .
10. Identification
• Process identification refers to those management activities that aim to
systematically define the set of business processes of an organization and
establish clear criteria for selecting specific processes for improvement.
• The output of process identification is a process architecture.
11. The Context of Process Identification
Process identification is concerned with two steps:
1. Definition of the process architecture.
2. Selection of processes.
12. Definition of the Process Architecture
The aim of a process architecture is to provide are presentation of the
processes that exist in an organization.
1. Differentiate categories of processes.
2. We describe different relationships between processes that are important
for a process architecture.
3. We present a method for defining the process landscape as a top-level
representation of the process architecture.
13. Process Categories
• Processes are divided into
three main categories:
1. Core processes.
2. Support processes
3. Management processes.
14. Relationships Between Processes
• We can distinguish three types of relationships between processes:
1. Sequence.
2. Decomposition.
3. Specialization.
15. Process Landscape Model
• The model of the process architecture that covers the processes on Level
1 is known as the process landscape model or simply the process
architecture for Level 1.
• It shows the core processes on a very abstract level.
16. Definition of the process landscape model
1. Clarify terminology
2. Identify end-to-end processes
3. For each end-to-end process, identify its sequential processes
4. For each business process, identify its major management and support processes
5. Decompose and specialize business processes
6. Compile process profile
7. Check completeness and consistency
17. Process Selection
• The aim of process selection is to define criteria for assessing the performance of
the identified business processes.
• Selection Criteria:
1. Strategic Importance
2. Health
3. Feasibility
18. Process Performance Measures
• Four generic dimensions of process performance measures are
distinguished:
1. Time
2. Cost
3. Quality
4. Flexibility
