2. INTRODUCTION
Leaders and mangers need various types of
skill in order to drive an organisation to
success. With the change in business
environment, the need of skills are also
changing rapidly. To better lead an
organisation and to help it in achieving
organisation goal, business leader should
achieve current skills and skills that will be
needed in future.
3. P5 ASSESSMENT OF CURRENT MANAGEMENT AND LEADERSHIP
HARD AND SOFT SKILLS IN PREMIER INN
Communication
• Managers and
leaders of
Premier Inn
needs to
communicate
with customers,
supliers,
government,
investors and
employees.
Good
communication
helped them in
delivering right
Networking
• In current
business
world, good
relation with
various
stakeholder is
neede for the
sake of
business. CEO
and other top
level
employees
has wide
network with
organisations
in relevant
Motivation
• Being able to
get things done
by employees is
critical.
Management of
Premier Inn has
wide motivation
skill such as
using various
innovative social
package to
motivate
employees to
carry on task.
Critical
Thinking
• Finding out
impact of every
relevant event
on business is
important and
management of
Premier Inn
continuously
finds out the
impact of recent
events such as
Covid 19 on the
business and
takes
Current Soft Skills
(Berry, 2015).
4. P5 ASSESSMENT OF CURRENT MANAGEMENT AND LEADERSHIP
HARD AND SOFT SKILLS IN PREMIER INN
Planning
• Managers
should have
extensive
planning skills
such as PERT,
CPM to organise
various tasks in
order to
achieve
organisational
objective.
Managers of
Premier Inn
plans carefully
Budgeting
and
Scheduling
• Managers
need to able
budget
preparing
skills in order
to have
control over
costs.
Premier Inn
managers
prepare
accurate
master
budget for
every month.
Risk
Management
• Risk
management
knowledge is a
must in service
industry.
Managers
conduct market
research about
customer
demands of
hotel and
arrange
necessary
arrangement
which reduces
loss of making
Monitoring
and
Evaluation
• Proper
monitoring and
evaluation of
various
activities of
employees is
must for success
of organisation.
Managers of
Premier Inn
carries this task
effectively due
to having good
skills.
Current Hard Skills
(Blackstone, 2010).
5. P6 FUTURE MANAGEMENT AND LEADERSHIP SKILLS
REQUIRED • Big data and artificial intelligence is the future.
Almost every tasks will be carried out with the help of
technology. Automation will be in every place of
service industry and thus knowledge of technology is
important.
Understanding
Technology
• Many works will be carried out by independent
contractors in future, Demographics will change more
and thus management should learn the skill to cope up
with diversity.
Accepting
Diversity
• Leaders will get more result by working along side
the employees instead of ordering them to complete
tasks. Employee behaviour will be shaped by
activities of leader.
Collaboration
• Emotional intelligence of people is expected to
increase in future and they will be able to identify
their strength and weakness. Thus, manager should
be emotionally aware and should arrange for
Emotional
Awareness
6. P6 WAYS TO ACHIEVE FUTURE MANAGEMENT AND
LEADERSHIP SKILLS
• Reading various journal will give a good knowledge on
changing world of technology and will help in
understanding what type of innovation is possible
using technology.
Reading Tech
Journals
• Many Professional training center provides course on
programming, communication, changing world etc.
Those enhances skills of understanding technology and
accepting diversity.
Professional
Course
• Travelling across the world will help in learning
various type of human and to come across them.
This will help in accepting diversity.
Travelling in
various areas
• Reading human behaviour continuously will make
manager emotionally aware about the change in
workplace.
Reading Human
Behaviour
7. P7 COMPARE AND DIFFERENT SERVICE INDUSTRY ORGANISATIONS
CHANGE MANAGEMENT SYSTEM AND LEADERSHIP IN IMPLEMENTING
CHANGE
Change Management Style in
Premier Inn
Unfreezing
Force field
Analysis is done
in Premier Inn
and the pros and
cons of specific
change is
identified. The
need of change is
felt by the
employees of the
organisation.
Change
Change starts
at a
sequential
process and
everything is
not changed
at the same
time. Some
parts are
changed which
Refreezing
One change is
incorporated,
those roles
and
regulations
are followed
strictly and
those gets
incorporated
in structure
8. CHANGE MANAGEMENT STYLE IN LEDBURY HOTEL (7 HABIT
MODEL)
Be Proactive- It takes action in prediction of upcoming event
Begin with the End- It chooses the outcome of change first.
Putting First thing First- It accomplishes most urgent change first
Think Win/win- It always sees positive outcome of change.
Seek first to understand, then to be understood- It listens first.
Synergize- Two or more events are combined to increase output
Sharpen the Saw- Physical, mental, spiritual and social health should be prioritized
(Harrington, 2013)
9. COMPARISON OF CHANGE MANAGE STYLE
AND LEADERSHIP
Ledbury Premier Inn
Modern Ways of change management is
followed.
Traditional change management theory
is followed.
Clear guideline of activities to be done. No clear guideline of change
management.
Leaders implement step by step process Leaders follows different policy in
different situations.
10. CONCLUSION
In service sector organisation, leaders and
managers should be skilled enough and should
prepare themselves for upcoming future of
change. Proper change management style should
be incorporated in every organisation in service
industry.
Editor's Notes
Introduction
Leaders and mangers need various types of skill in order to drive an organisation to success. With the change in business environment, the need of skills are also changing rapidly. To better lead an organisation and to help it in achieving organisation goal, business leader should achieve current skills and skills that will be needed in future.
P5 Assessment of Current Management and Leadership Hard and soft Skills in Premier Inn
Current Soft Skills-
Communication
Managers and leaders of Premier Inn needs to communicate with customers, suppliers, government, investors and employees. Good communication helped them in delivering right message.
Networking
In current business world, good relation with various stakeholder is needed for the sake of business. CEO and other top level employees has wide network with organisations in relevant field.
Motivation
Being able to get things done by employees is critical. Management of Premier Inn has wide motivation skill such as using various innovative social package to motivate employees to carry on task.
Critical Thinking
Finding out impact of every relevant event on business is important and management of Premier Inn continuously finds out the impact of recent events such as Covid 19 on the business and takes appropriate strategy.
P5 Assessment of Current Management and Leadership Hard and soft Skills in Premier Inn
Current Hard Skills-
Planning
Managers should have extensive planning skills such as PERT, CPM to organise various tasks in order to achieve organisational objective. Managers of Premier Inn plans carefully before doing any work.
Budgeting and Scheduling
Managers need to able budget preparing skills in order to have control over costs. Premier Inn managers prepare accurate master budget for every month.
Risk Management
Risk management knowledge is a must in service industry. Managers conduct market research about customer demands of hotel and arrange necessary arrangement which reduces loss of making excessive or reduced level of arrangement.
Monitoring and Evaluation
Proper monitoring and evaluation of various activities of employees is must for success of organisation. Managers of Premier Inn carries this task effectively due to having good skills.
P6 Future Management and Leadership Skills Required
Understanding Technology
Big data and artificial intelligence is the future. Almost every tasks will be carried out with the help of technology. Automation will be in every place of service industry and thus knowledge of technology is important
Accepting Diversity
Many works will be carried out by independent contractors in future, Demographics will change more and thus management should learn the skill to cope up with diversity.
Collaboration
Leaders will get more result by working along side the employees instead of ordering them to complete tasks. Employee behaviour will be shaped by activities of leader.
Emotional Awareness
Emotional intelligence of people is expected to increase in future and they will be able to identify their strength and weakness. Thus, manager should be emotionally aware and should arrange for training of employees.
P6 Ways to achieve Future Management and Leadership Skills
Reading Tech Journals
Reading various journal will give a good knowledge on changing world of technology and will help in understanding what type of innovation is possible using technology.
Professional Course
Many Professional training center provides course on programming, communication, changing world etc. Those enhances skills of understanding technology and accepting diversity.
Travelling in various areas
Travelling across the world will help in learning various type of human and to come across them. This will help in accepting diversity.
Reading Human Behaviour
Reading human behaviour continuously will make manager emotionally aware about the change in workplace.
P7 Compare and Different service Industry Organisations Change Management system and Leadership in Implementing Change
Change Management Style in Premier Inn
Unfreezing
Force field Analysis is done in Premier Inn and the pros and cons of specific change is identified. The need of change is felt by the employees of the organisation.
Change
Change starts at a sequential process and everything is not changed at the same time. Some parts are changed which influences other parts to be changed later.
Refreezing
One change is incorporated, those roles and regulations are followed strictly and those gets incorporated in structure and work environment of Premier Inn.
Change Management Style in Ledbury Hotel (7 habit model)
Be Proactive- It takes action in prediction of upcoming event
Begin with the End- It chooses the outcome of change first.
Putting First thing First- It accomplishes most urgent change first
Think Win/win- It always sees positive outcome of change.
Seek first to understand, then to be understood- It listens first.
Synergize- Two or more events are combined to increase output
Sharpen the Saw- Physical, mental, spiritual and social health should be prioritized
Comparison of Change Manage Style and leadership
Ledbury Premier Inn
Modern Ways of change management is followed Traditional change management theory is followed.
Clear guideline of activities to be done. No clear guideline of change management.
Leaders implement step by step process Leaders follows different policy in different situations.
Conclusion
In service sector organisation, leaders and managers should be skilled enough and should prepare themselves for upcoming future of change. Proper change management style should be incorporated in every organisation in service industry.
