Organizational Change Management


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Organizational Change Management

  1. 1. As Presented by Sharean FairmanFor Information Technology Training for Women –Accelerated Business Analysis June 2012
  2. 2. What is Organizational Change Management? Organizational Change Management (OCM) is a framework structured around the changing needs and capabilities of an organization. OCM is used to prepare, adopt and implement fundamental and radical organizational changes, including its culture, policies, procedures and physical environment, as well as employee roles, skills and responsibilities. OCM addresses the people side of change management.
  3. 3. Why Change Management? Because new technologies are rapidly deployed in a constantly evolving global marketplace, organizations frequently encounter new business challenges and, in turn, are constantly exploring new business methods and areas. Generally, organizations embrace business, structural and technological changes. However, people hate change. Whenever a change in an organization is mandated, unless a proper evaluation, planning and implementation framework is adopted, companies can experience a backlash from workers who resist the change. This why organizational change management is so important.
  4. 4. Why Change Management? Cont’ Change management is a growing area of business services. As technology changes the business landscape, qualified and experienced professionals are required to guide and assist companies in unfamiliar territory. The change in processes, corporate culture, systems management and operational objectives that result from information technology and organizational change requires careful and dedicated planning.
  5. 5. Why Change Management? Cont’ Change management experts draw on behavioral models and often have a good understanding of human cognitive behavior. This includes dealing with fear, insecurity, anxiety and uncertainty. They attempt to inject this understanding into the organizational decision making process to help companies minimize resistance and maximize the switch over to the new core objectives.
  6. 6. Why Change Management? Cont’ Leaders are used to operating in environments where the strategic goals have been established for years and employees are familiar with existing job requirements and expectations. The evaluation and planning that goes into organizational change management seeks to anticipate the likely effect on company resources and labor. By correctly identifying the end effects change management experts can advise company management how best to deal with this process.
  7. 7. Effective Organizational Change ManagementIn order to be successful in organizational change, a Change Manager (CM)should adopt processes or principles to understand and manage change in anorganization.Change management principles At all times involve and agree support from people within system (system = environment, processes, culture, relationships, behaviours, etc., whether personal or organizational). Understand where you/the organization is at the moment. Understand where you want to be, when, why, and what the measures will be for having got there. Plan development in appropriate achievable measurable stages. Communicate, involve, enable and facilitate involvement from people, as early and openly and as fully as is possible.
  8. 8. Effective Organizational Change ManagementChange management processDeveloped by American John P Kotter (b 1947), a Harvard Business School professor and leading thinker and author on organizational change management.Kotters highly regarded books Leading Change (1995) and the follow-up The Heart Of Change (2002) describe a helpful model for understanding and managing change.Each stage acknowledges a key principle identified by Kotter relating to peoples response and approach to change, in which people see, feel and then change.
  9. 9. Effective Organizational Change Management John P Kotters 8 steps to successful change
  10. 10. Effective Organizational Change ManagementKotters eight step change model can be summarized as:1. Increase urgency - inspire people to move, make objectives real and relevant.2. Build the guiding team - get the right people in place with the right emotional commitment, and the right mix of skills and levels.3. Get the vision right - get the team to establish a simple vision and strategy, focus on emotional and creative aspects necessary to drive service and efficiency.4. Communicate for buy-in - Involve as many people as possible, communicate the essentials, simply, and to appeal and respond to peoples needs. De-clutter communications - make technology work for you rather than against.
  11. 11. Effective Organizational Change Management5. Empower action - Remove obstacles, enable constructive feedback and lots of support from leaders - reward and recognize progress and achievements.6. Create short-term wins - Set aims that are easy to achieve - in bite-size chunks. Manageable numbers of initiatives. Finish current stages before starting new ones.7. Dont let up - Foster and encourage determination and persistence - ongoing change - encourage ongoing progress reporting - highlight achieved and future milestones.8. Make change stick - Reinforce the value of successful change via recruitment, promotion, new change leaders. Weave change into culture.
  12. 12. Responsibility for Effective Organizational Change ManagementResponsibility for managing change is with management and executives of the organization - they must manage the change in a way that employees can cope with it.A company is required to hire personnel who have the skills to work with the new technology processes. This might involve retrenchment of existing staff or an introduction of training programs to retrain a companies existing skill base.The manager has a responsibility to:  facilitate and enable change  help people understand reasons and aims  ways of responding positively according to employees own situations and capabilities.Ultimately , the managers role is tointerpret, communicate and enable
  13. 13. The Organizational Change ManagerBesides being called an Organizational Change Manager,one could also be called a; Senior Organizational Change Management (OCM) Specialist Organizational Change Management (OCM) / Deployment Liaison Organizational Change Management Analyst Project Manager - Organizational Change Control (OCM) Organizational Change Impact Specialist Transformational Change Management Senior Associate Change Manager
  14. 14. Organizational Change ManagementOrganizational Change Management FirmCan help an organization thrivein times of transition using forexample a four-part changemanagement approach: Assess Communicate Coach Train © 2012 Dashe & Thomson. All rights reserved.
  15. 15. paulsohn.blogspot.comChange in our dynamic business environment is constant.The capability to lead and manage organizational change is a critical and necessary competency for business leaders.
  16. 16. ReferencesBusiness Exchange. Retrieved June 28, 2012 from Changes -Information Technology And Organizational Change. ©2007 Organizational Changes from change.phpEffective Organizational Change -How To Bring About Effective Organizational Change. ©2007 Organizational Changes from Balls. © alan chapman 2005-2012. Retrieved June 27, 2012 from P Kotters eight steps to successful change are ©John Kotter 1995-2002Framework 18: Kotter’s 8-step change model May 10, 2012. Retrieved June 29, 2012 from© 2012 Dashe & Thomson. All rights reserved.