1. Scott Russell
91 Roseanne Lane
Manchester, NH 03103
Home Phone (603) 666-4397
E-Mail Master_Path@comcast.net
Skype Username scott.russell24

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OBJECTIVE
Objective
Qualifications
Education My objective is become a corporate trainer/human
resources professional; assisting employees at all
Employment levels to develop career goals and the objectives to
reach them.
Skills

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QUALIFICATIONS
Objective
• I can provide management oversight to at least
Qualifications 20 staff.
• I can effectively lead work teams to successful
Education outcomes
• I can assess staffing needs and develop
Employment schedules as needed
Skills
• I can identify the need for staff and conduct hiring
interviews and exit interviews
• I can develop staff goals and objectives based on
organizational needs
• I can develop and deliver staff assessments
• I can read, comprehend and act on the company
P&L
• I can develop and maintain a budget
• I can research and interpret industry trends and
make necessary recommendations based on the
information

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EDUCATION
Objective
Qualifications • 2006-2007 Associates Arts
Education Business, University of Phoenix
GPA 3.65
Employment
• 2007-2009 Bachelor of Science
Skills
Business Management/Global
Business Management, University
of Phoenix GPA 3.72 & GPA 3.91
• 2009-2011 Master Business
Administration/Human Resources
Management, University of
Phoenix GPA 3.54

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Employment
Objective
• 2001-2011 Quality Assurance, A-1
Qualifications
Exterminators
Education
• 1999-2001 Termite/Service
Employment Manager, Terminex
Skills • 1998-1999 Sentricon®
Technician/Lawn Pest
Technician, LaRue Pest
Management
• 1990-1998 MRWIII Residential
Manager Commonwealth of MA
DMH/DMR

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Employment
Objective
2001-2011 Quality Assurance, A-1 Exterminators
Qualifications • Demonstrates leadership by training and assisting
employees for state mandated licensing exams
Education • Conducting company orientation instruction to new
hires
Employment
• Guiding new technicians as well as ongoing training in
Skills the field
• Supplying oversight and motivation to field technicians
• Maintaining ongoing customer
consultation, support, troubleshooting and resolution
• Providing direct feedback to customers based upon
findings
• Recruiting potential pest control technicians through
evaluation of essential skills
• Marketing the company to prospective clients and
establishing new customer base in New England
• Negotiating service contracts and pricing guidelines for
clients

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Employment
Objective
Qualifications 1999-2001 Termite/Service
Manager, Terminex
Education • Maintained and reported production figures to regional
management
Employment
• Organized daily work for field technicians
Skills • Managed 15 termite technicians
• Ensured technicians completed monthly and annual
production for 1 year
• Supported service technicians
• Conducted numerous staffing interviews and exit
interviews
• Provided specialized training on the Sentricon® termite
system
• Initiated resolution to grievance calls
• Conducted and recommended resolution to damage
claims

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Employment
Objective
Qualifications
Education 1998-1999 Sentricon® Technician/Lawn
Pest Technician, LaRue Pest Management
Employment
• Inspected Sentricon® systems, maintained and
Skills treated as needed
• Maintained pertinent paperwork
• Assessed lawn and ornamental pest problems
• Maintained equipment and properly calibrated
liquid and dry application equipment
• Mathematically calculate chemical to water ratios
• Treated lawn and ornamental pest

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Employment
Objective
1990-1998 Commonwealth of MA
Qualifications DMH/DMR MRWIII Residential Manager
Education • Developed daily staffing schedules including breaks to
keep staff to resident ratios
Employment • Maintained monthly and quarterly notes on resident
goals and objectives in record
Skills • Oversaw services provided to 80 residents
• Oversaw 20 residential direct care staff and 2-5
professional staff to ensure daily programming
• Evaluated, disciplined, and recommended staff
• Provided direct care services as needed
• Responded and took necessary action during
emergencies
• Assisted in developing resident ISP goals and
objectives
• Oversaw and implemented behavior modification plans
as needed
• Provided paid 1:1 services

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SKILLS
Objective
Qualifications
• Proficient in Microsoft Office; including
Education Word, Excel, PowerPoint, Outlook, One
Note, Publisher, and Access
Employment • Solid computer skills; Windows all versions, Data
collection systems electronic and manual, and
Skills
miscellaneous electronic equipment. Willingness
Certifications
and ability to learn new software applications
References

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SKILLS
Objective
Qualifications • Superior research skills; I have led numerous
diverse 3 to 7 person virtual teams to successful
Education project outcomes
Employment • Led various work teams in delivering successful
outcomes for customers and the organization
Skills • Provides exceptional motivation for service
Certifications personnel to complete routine schedules
References

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SKILLS
Objective
• In-depth understanding of the legalities as they
Qualifications relate to HR, the employer, and employee
relationship both union and non-union;
Education
• In-depth understanding of OSHA guidelines, Title
Employment VII, and the Sarbanes-Oxley Act
• Hands-on use of employee evaluations, goal and
Skills objective setting as they relate to the
Certifications organizational plan and employee career
References development
• Talent to identify and assess employee training
needs.
• Proficiency at developing and delivering training.
• Experienced at using the measurement tools to
develop future trainings

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SKILLS
Objective
Qualifications
• Clear understanding of the use of the P & L as it
Education
relates to organizational goals; and future
Employment success of the company at the corporate and
branch levels
Skills • Managed the delivery of service on sales
Certifications expectations and reported success to regional
References management
• Successful service contract negotiation and sales
closing

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SKILLS
Objective
Qualifications
• Managed direct interactions with
Education
executives, corporate leaders, suppliers, and end
Employment users
• Produced numerous written reports with
Skills recommendations for change to top management
Certifications as well as companywide memos
References • Excellent hands-on customer service skills; Face-
to-face, and over the telephone

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SKILLS
Objective
Qualifications
• Outstanding communication skills; verbal, and
Education
written
Employment • Conducted employment and exit interviews
• Engaged in troubleshooting techniques providing
Skills customer satisfaction
Certifications
• Managed and communicated with aggrieved
References customers to develop a written plan to provide
complete satisfaction

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Certifications
Objective
Qualifications
• FHA/VA Wood destroying insect certification
Education
• Pest control operations certification from Purdue
Employment University
• MA category 41 pest control certification
Skills
• NH Supervisory structural pest control license
Certifications
• NH operational termite license
References
• ME Masters structural pest control and termite
control license

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References
Objective
Professional Personal
Qualifications Howard Marong Ivan Diaz
2 Batchelder Pk. 282 Water St.
Education Wenham, MA 01984 Lawrence, MA
(978)-846-2325 (978)-258-2484
Employment
Retired service manager A-1 Exterminators Co-worker
Skills
Marylou LeClair Eric Grabowski
105 Western Ave. 351 Rt. 153
Lynn, MA 01904 Middleton, NH
(781)-424-3262 H(603)-437-8649
Office Manager A-1 Exterminators W(603)-245-0237
Security Architect Liberty Mutual Group
Cousin
Mark Kilberth Bruce Russell
1 Bailey’s Green 5900b Allan Black Rd.
Bedford, NH Charlotte, NC 28227
(603)-289-7177 (980)-253-8854
ATF Field Agent/ A-1 Customer Concrete Foreman
Brother

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References Cont.
Objective
Professional Personal
Qualifications Valerie Frank Cameron Schamnd
St. Josephs Residence 1631 East Brookhill Rd.
Education 395 Mammoth Rd. Williams, AZ 86046
Manchester, NH (928)-607-1439
Employment (603)-668-6011 ext. 340 Custom Automotive/Bike Artist
Skills
Dietitian/ A-1 Customer Friend
Tom Morgan Raymond Borden
Innovisions Realty LLC 23 Montgomery Dr.
80 Lowell St. Farmington, NH
Manchester, NH (603)-755-9870
(603)-668-7369 Facilities Manager Wal-Mart
Partner property management company/ A-1 Customer Friend
Johanna Hayes Bernard Hesketh
1 Chartwell Ct. PO Box 174
Londonderry, NH Beattyville, KY
(603)-434-8523 (980)-253-8854
Epidemiologist/ A-1 Customer Long Haul Trucker
Friend