SRJ Infoways global information technology, consulting and Business Process outsourcing, IT Services company headquartered in Visakhapatnam, India. The group was launched by 3 friends who having distinct domain experience and rich industry knowledge in the year 2013. We are specializes in BPO Inbound, Outbound services, Web designing and development, mobile friendly websites and Recruitment Process Outsourcing, Insurance Back Office Process Outsourcing Services etc.
1. SERVICES
Inbound Call Services
We are dedicatedtomanage incomingcallsorreceivesanumberof callsfromcustomersoverthe
phone.Ourprofessionalapproachtoprovide the bestinboundcall centersolutionsforCompanies/
Organizationswhichresults inanincreasedrevenue.Ourqualifiedexpertshelpsyourcompanytoget
more customersandreduce operatingcosts.We deliverthe bestinboundcall centerservicesthat
exceedsyourexpectations.
Our InboundCall Servicesincludes:
AnsweringService
CustomerService
HelpDesk/ Technical SupportServices
InquiryHandling
Interactive Voice Response(IVRS)
InboundSales
OrderTaking
AnsweringService
Telephone AnsweringServices
Phone callsare a vital aspectof businessactivities,if youare a small orlarge company.Our superior
telephoneansweringservice ensuresthatall yourbusinesscallsare handledpromptlybytrained
receptionists,helpingtoprojecta professional image tocallers.
Our answeringservicesprovideseamlesscall forwarding - nomore missedordroppedcallsor garbled
messages.We provide excellent24x7call centerservicesforanybusinessworldwide.We combine
advancedtechnologywithstandardcustomerservice industryandstrive toprovide the highestlevel of
customersatisfaction.
Don't missany callshereafter!Contactusfora complete andcost effective telephoneansweringservice.
CustomerService
Customerservice
For any businesstoconvertauseron a clientisimportant,butturn a customerto repeatcustomeris
more importantforprofitability.Takingcare of customers,meetingtheirconcernsandaddressthem
effectivelyintime are vital toyourbusiness.
We offerthisprofessional customerservice,polite andaffable toanybusinessacrossthe globe.We
make use of powerful scriptcall systemanddeal withcustomerquestionseasilyandeffectively.
We offercustomerservice throughmultiple channels:
2. Email
Chat
Phone
Contact ustoday! Forreliable andcosteffectivecustomerservice solutions.
HelpDesk/ Technical Support
HelpDesk and Technical Support Services
You can reach customersthroughspecial offersandpromotions.However,keepyourcustomerscoming
back and keepthemhappywithourproductare more importantandchallengingtaskforanybusiness.
In the worldof tough competition,youcanwinyourcompetitorwithourexceptionalhelpdeskservice
that enablessupportcustomerretentionandalsohelpyourbusinessstandalone inthe crowd.Italso
increasescompanyrevenuethroughcross-sellingandup sellingproductsorservices.
We offersupreme Technical Supportservicesthatresolveuser'stechnical queriesrelatedtoyour
products.Withtechnologyexpertsearnthe trustof customers,solve theirqueriesandkeepthemmore
time to make yourbusinessprofitable.
We offercustomerservice throughmultiple channels:
E-mail
Chat
Phone
Contact usnow!For a trustworthyandfriendlytechnical supportservices.
InquiryHandling
Enquiry HandlingServices
The way any organizationisresponsible forresearch,informationrelatedtoa particularclientandtheir
needs/queries,howall dataisstored/ loggedandthe statusof the enquiryare importanttomeetthe
customersattitude andconcerns.
We identifyyourcustomer'sneedsfromthe firstcontactwithuswithour successful enquiryhandling
service.Usuallythe emailswillgetdeletedorlostinthe oceanof mailsreceiveddaily,butwithour
EnquiryHandlingservice,youcanhave yourcustomer'sany data wheneveryouwant.We guarantee the
on-goingsuccessfulrelationshipwithyourcustomersbyproperlyidentifyingandresolvingtheirqueries
on-time byourpersonalizedEnquiryHandlingservice.
We offerexcellentsupportservicesinconsultationwithourexperiencedteamof expertcustomer
service ataffordable rates.
InteractiveVoiceResponse
Interactive Voice Response (IVR Services)
3. Interactive Voice Responseisacomputerizedtelephonetechnologythatallowsacomputertointeract
withhumans throughthe use of inputstelephone keypadorvoice.Organizationswiththe volume of
highcallspreferIVRsystemtomeettheircustomerqueries.
Extendyourbusinesshoursto24x7 byour IVRservice.Improve yourcustomerservice andreduce costs
withIVRsystems.Mostof the time customer'squerygetssolvedinproperlycustomizedmenusinIVR
systemandif not, the call is transferredtocustomerservice agent,whohascustomer'sall basicdetails
alreadyandhe can attendthe issue directly.
Small businessescanalsouse IVRto displaytheirbusinesstolookbiggerthanitis.Forexample,acaller
doesnotneedto knowthat salesandsupport,bothare redirectedtothe same person.
In the IVR,we guarantee customerretentionascustomersare satisfiedwiththe personalizedservice
and alsothe interactionismore rewardingforthe agent.Contactus forthe customizedIVRservices.
InboundSales
InboundSales Services
Inboundsalesrefertosituationswhere the customercontactsthe organizationin ordertoobtain
informationaboutand/or purchase a productor service.Inboundsalesare becomingmore cost
effectivethanthe traditional outboundsales.
InboundSalesinvolvesmarketingfocusedonbecomingfoundbydesiredcustomers.SoInboundsales
representatives,productknowledge andsalesstrategyare importantinanInboundsellingprocess.We
have a team of experiencedinboundsalesexecutives,who canbe trainedforyour productsand we
followastrongsalesstrategy,whichcanbe customizedforyourproductsandservices.
Our inboundsalescustomerservice startsfromgettingall the basicdetailsof the customer,theirneeds
and regularmonitoringtomake a sale andafter-salesfollow-uptoverifythatthe customerissatisfied
withthe product.
Contact usfor inboundsalesservice thatcanbe completelycustomizedforanyproductor service.
Order Taking
Order taking services
In anyorganizationinall sectors,takingordersisan importanttaskinany level of the businessprocess.
Ordertakingis an orderrecordingprocesswithprecision,ensuringthe recordeddataanddeliverit.
Buyersprefertoorderby talkingtoa live persononthe phone insteadof talkingtoan automaticcall.
Outsource yourordertakingservicesforusand supportyour businesstoworksmoothlywithour
service.If youare sellingasingle productorproductcatalog, thenyouneeddedicatedordertakersto
serve the queries.Reduceinfrastructure costsbyoutsourcingordertakingservicestous.
We have trainedandexperiencedordertakerswhocanhandle yourordertakingservice ina
professionalmannerandyoucan obviouslyseehow ourorderservice,andimprove the wayyour
businessorderstotake andserve- them.
5. MarketResearchandSurvey
Market Research and Surveys
Market ResearchandSurveyisimportantforany companythat wantsto analyze the currentstate of the
companywithregardto productsand servicesofferedorwhentheywanttoknow the state of mindof
consumersrelatedtoproductsor whenthe companywantsto make organizational decisionsorwhen
the companyyou wantto knowthe industrytrends.
Our Market ResearchandSurveyprocessandreport include customerdatatrackingthrougha
questionnaire,the reportcompletelydesignedwiththe explanationof the results,graphical
presentationandstatistical document
We workwithyouthroughoutthe marketresearchprocessandresearch,frominitial designtothe final
result.Ourgoal is to use the bestmarketingresearchmethodstogetthe informationyouneedtomake
the bestdecisionsforyourcompanyor organization.
Follow-up
Follow-upServices
No businessisexistentwithoutpropermonitoring.followupisessential foranybusinesstoconverta
visitorintoa potential customerforyourbusinessorproduct.Progressivesandthroughfollow-upswill
drasticallymake achange in the sale or displayof yourproducts.
We offeronlyhighlyfocusedandresults-orientedfollow-upcampaignsthatwill significantlyincrease
your business.Younevermissaperspective customerwithourtrackingservicesthatcanbe performed
inany of the followingchannels:
Email follow-up
Phone follow-up
We at srjinfowayseffectivelyhandleyourfollow-upservicesalongwithourexperiencedand
professionalcustomersupportrepresentativesandmake businessmore successful.
Lead Generation
Lead GenerationServices
Lead generationissimplygeneratinginterestfrompotentialcustomersforyourproductsandservices.
Lead generationisone of the bestwaystogain potential customer.
The ideabehindleadgenerationistocontact potential customersandcreate aninterestintheirminds
regardingthe company'sproducts,highlightingitsadvantagesandbenefits.
We believe inqualityleadsanddeliveritwithour speciallytrainedprofessional call center
representativeswhoprocure leadsof prospective customersthroughvariouswaysthatmakesthe
customerto share his/herdetailsspontaneously.Ourteamwillbe equippedwithknowledge of the right
productsto helpthemingeneratingleadsandprovide effective servicestoourcustomers.
6. BPO Services
BusinessProcessOutsourcingdefinedasthe processof handlingbusinessactivitiesonbehalf of your
companyor businessbyhiringanothercompany.
BPO Services include:
Accounts& Finance Operations
Human Resource Services
Data ProcessingandManagement
Chat and Email support
Accounts& Finance
Most organizationslargelyoutsource theiraccountingandfinancial operationstoBPOcompaniesin
orderto save operatingcostsand capital expenditures.
In Accountingandfinancial outsourcing,we have the promise of confidentiality,datasecurity,risk
management,governance andimprovedefficiency.
The variousaccountingservicesinclude:
AccountsPayable Processing
Internal Audits
Financial StatementPreparation
General LedgerMaintenance
Monthlyand Year-endClosingAssistance
Payroll Processing
SalesTax ReturnPreparation
AccountsReconciliation
HR Services
Human ResourcesServices
HR activitiessuchaspayroll administration,traininganddevelopment,recordkeeping,performance
appraisal records,policyclarificationof humanresourcesetcare all people intensiveactivitiesthat
involve alotof time and energy.Suchactivitiesare repetitiveandroutine innature.Therefore,
companiesintendingtofocusontheircore activitiesoutsource these HRactivities.
The various HR servicesinclude:
Payroll Administrationincludinghandlingtaxesissues,leave withwages,sickleaveetc
Employee Benefits:Health,Medical,GroupMedical,Life,plansetc.
HR Managementincludesrecruitment,induction,PMS,training&development,exitinterviews,
resignationandrelievingprocedures,employeetravel plansetc.
Employees'BackgroundVerification
Employees'GrievanceHandling&Welfare Activities
7. We have a handful of experience inHRservicesandyoustayfocusedonyourbusinessbyoutsourcing
your HumanResourcesManagementforus.
Data Processing&Management
Data ProcessingServicesand Management
Data processingis a critical activityinan organization.Itisa time consumingactivityandneedstobe
accurate. Somany organizationsoutsource theirdataprocessingandmanagementof the activity.
We offerexcellentprocessingservicesanddatamanagementatan affordable price.Withateamof data
entryspecialistswhoare able toperformdatamanagementserviceswithouterrors.
Our data processingandmanagementservice includes:
Data Maintenance
Data entry
Data processing
Data conversion
Data mining
Data Cleaning
Creatingnewdatabase
Save lotof time andmoneybyoutsourcingyourprocessingservicesanddatamanagementforus.
Chat & Email Support
Chat and Email SupportServices
In response toreceivedemailsitiscrucial forany business,especiallyinthese dayswhere email has
become animportantmeansof communication.Large organizationsare lotsof dailyemailsand
respondingtoeachof thembecomesa tediousprocessforthemandso these companiesbeganto
outsource theiremail supporttoBPOcompanies.
Many organizationsprefertohave live chatsontheirwebsitesforimmediate communications.
Communicationcanbe eitherresolvearelatedproductorservice orcallbackrequestconsultation.We
offerchat to handle thisprocess.
Web Related Services
WebServices
We are all aware that the Internetplaysamajorrole in the technological worldof today.Andobviously,
it hasbecome the mainsource for all businesses.Eachandeverybusinesshasawebsite toexpandits
presence throughoutthe worldinorder togetmore customersonline.Knowingthe needand
importance we provide the bestwebsolutionsforyourbusiness.
Withour highlyskilledtechnical professionals,we offerthe bestandmostcomplete websolutionsfor
your business.We design,hosting,promotionandmaintenance of the site.
8. WebServiceswe offer:
Website Design
Website Maintenance
InternetMarketing
Branding
WebsiteDesign
WebDesignServices
Eithera newwebsite tobe developedfromthe scratchor redesignanexistingwebsitehasto
redesigned,we doitwithprofessional approach.
Advantagesof ourwebdesignservices:
Completelycustomized - Adaptedtoyourbusinessneeds
SEO WebDesign - Followingthisisusefulforsearchengine visibilityof yourwebsite
W3C - Followingthispromotesthe accessibilityof yourwebsiteandmake itavailable toall
users.
Easilyupgradeable andtechnologicallyadvanced.
Our webdesignservicesinclude:
Newwebsite designandwebdevelopment
Existingwebsite redesign
Flashwebdesign
E-Commerce WebPortal development
We at srjinfowayswithourteamof talentedWebdesigners,make yourdreamcome true withour
outstandingWebsitedesignservices.
WebsiteMaintenance
Website Maintenance Services
Once the Website isdesigned,itshouldbe HostedandMaintained,tomake you’re spentonWebdesign
worthyand to make yourWebsite available toall users.
Our Hostingisprofessionalandtrustworthywhichyoucanfeel fromourqualityandhighdownload
speedof yourWebsite.Maintenance of yourWebsitemightinclude adding/deletingnew
products/pages/images,update special offers,change datesorredesignof the Website andwithour
professionalteamof Webdesigners,we handle yourWebsite'smaintenance services.
We provide WebsiteHostingandWebMaintenance professionallyandhelpyourWebsitetobe
available tovisitorsroundthe clockwithoutanymess.
Internet Marketing
InternetMarketing Services
9. Search Engine Optimization:
SEO isa pool of techniquestobe incorporatedinyourwebsitestomake itgetnoticedinsearchengine
results.We offerSEOservicesataffordable ratesforanykindof websites.Withatalentedteamof
SearchEngine Optimizers,we offeron-page,off-pageoptimization(linkbuilding,directorysubmissions,
bookmarking,blogposting,videopostingandlocal yellow pagessubmissions) andWebAnalytics
servicesandhelpyoursite togainvisibilityandhighorganicranksinmajor searchengines.
Pay Per Click:
PPCor CPC isa paidadvertisementwhichgivesimmediate visitorsandtraffictoyourWebsite andin
turn revenue toyourWebsite.All majorsearchengineshave suchPPCcampaignsandwe have the
expertteamtohandle PPCtasks.
Branding
Branding Logo Design
Both the logodesignandcorporate identitydesignplayavital role inBranding.Itisan honorforany
businesstogetattentionforyourbrand.
Logo designisa graphical andsymbolicrepresentationthatreflectstheiroverall business.While onthe
otherhand the designof corporate identityismuchmore thanthe traditional companycreatedinMS
Word and itshouldrepresentyourcompanyinaprofessionallyappealingway.
We are aware of the importance of brandingandwill deliverBrandingservicesuptoyour100%
satisfaction.
KPO Services
Knowledge ProcessOutsourcing
KPOstandsfor knowledge processoutsourcing.KPOservicesinclude research,information gathering,
etc.It is consideredasaninformationprocessdriven.The goal of everybusinessistocreate a unique
value,withthe helpof theirbusinessexperience resultinginhigherproductivity.Here comesthe KPOto
helpthese organizationsandprovide those KPOqualifiedexpertstoimprove anorganization.Our
expertswithadvancedanalytical andtechnical skillswill focusonthe experience of knowledge.
KPOServicesofferedare:
Learningsolutions
Business&Market research
ContentDevelopment
ManagementTraining
ManagementConsulting
Data Researchand Analysis
Infrastructure Management
10. Learningsolutions
Learning Solutions
Online learningortutorialshasbecome anew and positive learningenvironment.Flexibilityforstudents
gainlearninginyourconvenienttime given.Studentscanlearnfromteachersandwell-trained
specialists.We offerbothdomesticsupportprogramsforschoolsor academicenterprise and.We
depute specialisttoofferworldclasstrainingsthroughonlinemedium.
Business&Marketresearch
Businessand Market Research
BusinessResearchisasystematicprocessof datacollection,recordingandanalysisaidinmaking
businessdecisions.Itincludesthe collectionandevaluationof dataonconsumerpreferencesfor
productsand services.Marketresearchincludescollectionandanalysisof informationonconsumers,
competitorsandthe effectivenessof marketingprograms.
Businessesuse marketresearchtodeterminethe feasibilityof anew business,tounderstandcustomer
response tonewproductsor services,toimprove aspectsof theirbusiness,suchasservice or
distributionchannels,developcompetitive strategiesanddevelopplanssuccessful marketing.Ina
nutshell,marketresearchallowsbusinessestomake decisionsthatmake themmore sensitive to
customerneedsandincrease thuscause anincrease inprofits.
ContentDevelopment
Contentwriting and DevelopmentServices
People begantolookforsitesforanyinformationtheywantandthusthe contentbecomesa crucial
thingindrivingvisitorstoanywebsite.Writingrequiresresearch,informationgathering,editingand
writing.The contentneedstobe simple andshouldcommunicate the desiredinformationtothe
readers.
We offeraffectivecontentwritingservicesthroughmultiple channels:
Technical Writing:
Witha teamof experiencedtechnical writerswhoofferwritingformanuals,brochures,installation
manuals,white papers,reference manualsandcorporate documentsinaneasilyunderstandable
terminology.
WebContentWriting:
We performwrittencontentthatclearlyreflectstheirbusinessproductsandservices.Also,we follow
basicwritingkeywordthatisuseful forSEOactivitiesonyourwebsite.
Editingand proofreading:
In additiontowritingfreshcontent,we alsoperformeditingexistingcontent,suchastravelogues,
informative articlestoperfection.Inthe reviewservice,we make yourfree contenterrorsandimprove
it inmake-uplanguage.
11. Data ResearchandAnalysis
Data Research & Analysis
Data Researchand Analysisisaprocessof collecting,analyzing,transformingthe dataintoaformat
required.Dataanalysisisoutsourcedtogathermore informationorknowledge of variousbusiness
approaches.The mainadvantage of the data analysisisto focuson businessinformationandhelpthem
to sort informationaccordingtoyourbusinessneeds.
Data analysisservicesinclude:
Data Research
Data Mining
Data Cleaning
Data Integration
ImprovingQualityof Data
Infrastructuremanagement
Infrastructure Management
infrastructure managementisthe managementof essential operations,suchaspolicies,processes,data,
equipment,humanresources,andexternal contacts,foroverall effectiveness.infrastructure
managementissometimesdividedintocategoriesof systems management,networkmanagementand
storage management.Investmentsininfrastructuremanagementtohave the single largestimpacton
the revenue of anorganization.
Advantagesof infrastructure Managementservices:
Reduce duplicationof efforts
Ensure adherence tostandards
Improvesthe flowof informationthroughoutaninformationsystem
Promotesthe abilitytoadaptto suitthe changingenvironment
Ensure interoperabilitybetweeninternal andexternal organizationalunits
Ensuresthe maintenance of effectivepoliciesandchange managementpractices
SEO Services
SEO (SearchEngine Optimization)referstothe workdone toimprove the appearance of a website inthe
free searchrankingon majorsearchengines(Google,YahooandBing,etc.).Whenyourwebsite is
indexedbyamajorsearch engine,itisthenlistedinsearchengineswhenuserssearchrelatedtoyour
website terms.
Searchenginesrankwebsitesbythe relevance of the searchphrase basedona numberof factors.The
goal of SRJInfowayssearch engineoptimizationservicesistohelpourclientsbecome listedabove the
restof the resultsinthe searchengines.
12. SEO Servicesby us:
SEO ismainlydividedintotwomaincategories,On-page optimizationandOff-optimization.The
followingare the activitiesthatare includedineachof these categories.
On-Page OptimizationActivities
KeywordResearch&Analysis
CompetitionAnalysis
ContentOptimization
Internal Linkingstructure Changes
URL Structure Changes
Site-mapupdating/creation
Keyword URL Mapping
Creationof Meta Information
Title tag (LSIBased)
Descriptiontag(LSIBased)
Alttags (LSIBased)
HTML Coding,Validation&Correction
H1, H2 & Strongtags
Canonical Issue Check
Error 404 page optimization
Xml Sitemap
Robots.txt
URL Architecture
Google,Bing& YAHOOSite map Authentication
Off-Page OptimizationActivities
DirectorySubmission
Social Bookmarking
BlogCommenting
ForumCommenting
PostingStoriesinrelevantblogwebsites
SubmittingArticlesinrelevantarticle websites
Press Releasesinrelevantpressreleaseswebsite
RSS feedgenerationandsubmissions
ReviewSubmissions
Q & A Submissions
VideoSubmissions(VideoProvidedbyClient)
E-BookSubmissions
Social Networking
3 Way links
1 waylinks
SMO Services
13. Social MediaOptimizationisthe expertwaytopromote online businessonsocial networkingsites.In
the recentpast,the use of social networkshasgrownrapidly.Consequently,social siteslike Facebook,
Twitter,Google Plus,Pintrest,LinkedInandmanymore create applicationstoimprove the numberof
users.Social networkshave become apartof life formostindividualsandbusinesses.
We will provideSocial MediaMarketing.Withourexperiencedsocial mediaconsultants,we have
designedaunique approachtothe social mediamarketing.Ourteamwill analyzebusinessneedsand
increase traffictoyoursites.
Social MediaOptimization(SMO) isatechnique toapproachcustomersina strategicmanner.We will
applyeffective SMOtechniquestogenerate leadsandcreate your company'sbrandimage inthe
market.
SMO serviceswe offer:
A thoroughanalysisof businessneeds.
SMM and SMO strategicapproach.
Creatingsocial networkingpage.
Buildcommunitiesandgroupsonsocial networks.
Creative graphical approachtopromoting yourbusiness.
The integrationof social networkingpluginsonthe Webpages.
Regularupdationsandpromotionof contentonsocial networks.
SEM Services
Lookingforan immediate returnonyouronline source?Lookingfora marketingcampaignonthe latest
promotional offersinashort time?Are youlookingtogettargetedusersto yourwebsite?SearchEngine
Marketing(SEM) isan effectivesolution.
SEM takestime toproduce fruitful results.SEMis a paidservice providedbysearchenginestoconduct
campaignsandget immediate results.Thisservice isalsoknownaspayperclick(PPC) or Adwords.
We have certifiedAdwordconsultants,able tocreate effectivecampaignstobringoutinstantresults.
Our teamensuresmaximumROIwithcomprehensivereportsinyourselective budget.
Our SEM services:
Creationandmaintenance of the Adwordsaccount.
Selectiveandeffective keywordsforcampaigns.
CreatingAdgroups.
Creatingads.
SettingandadjustingbidsforAdgroupsbasedon competitivekeywords.
Reportgeneration.