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SERVICES
Inbound Call Services
We are dedicatedtomanage incomingcallsorreceivesanumberof callsfromcustomersoverthe
phone.Ourprofessionalapproachtoprovide the bestinboundcall centersolutionsforCompanies/
Organizationswhichresults inanincreasedrevenue.Ourqualifiedexpertshelpsyourcompanytoget
more customersandreduce operatingcosts.We deliverthe bestinboundcall centerservicesthat
exceedsyourexpectations.
Our InboundCall Servicesincludes:
 AnsweringService
 CustomerService
 HelpDesk/ Technical SupportServices
 InquiryHandling
 Interactive Voice Response(IVRS)
 InboundSales
 OrderTaking
AnsweringService
Telephone AnsweringServices
Phone callsare a vital aspectof businessactivities,if youare a small orlarge company.Our superior
telephoneansweringservice ensuresthatall yourbusinesscallsare handledpromptlybytrained
receptionists,helpingtoprojecta professional image tocallers.
Our answeringservicesprovideseamlesscall forwarding - nomore missedordroppedcallsor garbled
messages.We provide excellent24x7call centerservicesforanybusinessworldwide.We combine
advancedtechnologywithstandardcustomerservice industryandstrive toprovide the highestlevel of
customersatisfaction.
Don't missany callshereafter!Contactusfora complete andcost effective telephoneansweringservice.
CustomerService
Customerservice
For any businesstoconvertauseron a clientisimportant,butturn a customerto repeatcustomeris
more importantforprofitability.Takingcare of customers,meetingtheirconcernsandaddressthem
effectivelyintime are vital toyourbusiness.
We offerthisprofessional customerservice,polite andaffable toanybusinessacrossthe globe.We
make use of powerful scriptcall systemanddeal withcustomerquestionseasilyandeffectively.
We offercustomerservice throughmultiple channels:
 Email
 Chat
 Phone
Contact ustoday! Forreliable andcosteffectivecustomerservice solutions.
HelpDesk/ Technical Support
HelpDesk and Technical Support Services
You can reach customersthroughspecial offersandpromotions.However,keepyourcustomerscoming
back and keepthemhappywithourproductare more importantandchallengingtaskforanybusiness.
In the worldof tough competition,youcanwinyourcompetitorwithourexceptionalhelpdeskservice
that enablessupportcustomerretentionandalsohelpyourbusinessstandalone inthe crowd.Italso
increasescompanyrevenuethroughcross-sellingandup sellingproductsorservices.
We offersupreme Technical Supportservicesthatresolveuser'stechnical queriesrelatedtoyour
products.Withtechnologyexpertsearnthe trustof customers,solve theirqueriesandkeepthemmore
time to make yourbusinessprofitable.
We offercustomerservice throughmultiple channels:
 E-mail
 Chat
 Phone
Contact usnow!For a trustworthyandfriendlytechnical supportservices.
InquiryHandling
Enquiry HandlingServices
The way any organizationisresponsible forresearch,informationrelatedtoa particularclientandtheir
needs/queries,howall dataisstored/ loggedandthe statusof the enquiryare importanttomeetthe
customersattitude andconcerns.
We identifyyourcustomer'sneedsfromthe firstcontactwithuswithour successful enquiryhandling
service.Usuallythe emailswillgetdeletedorlostinthe oceanof mailsreceiveddaily,butwithour
EnquiryHandlingservice,youcanhave yourcustomer'sany data wheneveryouwant.We guarantee the
on-goingsuccessfulrelationshipwithyourcustomersbyproperlyidentifyingandresolvingtheirqueries
on-time byourpersonalizedEnquiryHandlingservice.
We offerexcellentsupportservicesinconsultationwithourexperiencedteamof expertcustomer
service ataffordable rates.
InteractiveVoiceResponse
Interactive Voice Response (IVR Services)
Interactive Voice Responseisacomputerizedtelephonetechnologythatallowsacomputertointeract
withhumans throughthe use of inputstelephone keypadorvoice.Organizationswiththe volume of
highcallspreferIVRsystemtomeettheircustomerqueries.
Extendyourbusinesshoursto24x7 byour IVRservice.Improve yourcustomerservice andreduce costs
withIVRsystems.Mostof the time customer'squerygetssolvedinproperlycustomizedmenusinIVR
systemandif not, the call is transferredtocustomerservice agent,whohascustomer'sall basicdetails
alreadyandhe can attendthe issue directly.
Small businessescanalsouse IVRto displaytheirbusinesstolookbiggerthanitis.Forexample,acaller
doesnotneedto knowthat salesandsupport,bothare redirectedtothe same person.
In the IVR,we guarantee customerretentionascustomersare satisfiedwiththe personalizedservice
and alsothe interactionismore rewardingforthe agent.Contactus forthe customizedIVRservices.
InboundSales
InboundSales Services
Inboundsalesrefertosituationswhere the customercontactsthe organizationin ordertoobtain
informationaboutand/or purchase a productor service.Inboundsalesare becomingmore cost
effectivethanthe traditional outboundsales.
InboundSalesinvolvesmarketingfocusedonbecomingfoundbydesiredcustomers.SoInboundsales
representatives,productknowledge andsalesstrategyare importantinanInboundsellingprocess.We
have a team of experiencedinboundsalesexecutives,who canbe trainedforyour productsand we
followastrongsalesstrategy,whichcanbe customizedforyourproductsandservices.
Our inboundsalescustomerservice startsfromgettingall the basicdetailsof the customer,theirneeds
and regularmonitoringtomake a sale andafter-salesfollow-uptoverifythatthe customerissatisfied
withthe product.
Contact usfor inboundsalesservice thatcanbe completelycustomizedforanyproductor service.
Order Taking
Order taking services
In anyorganizationinall sectors,takingordersisan importanttaskinany level of the businessprocess.
Ordertakingis an orderrecordingprocesswithprecision,ensuringthe recordeddataanddeliverit.
Buyersprefertoorderby talkingtoa live persononthe phone insteadof talkingtoan automaticcall.
Outsource yourordertakingservicesforusand supportyour businesstoworksmoothlywithour
service.If youare sellingasingle productorproductcatalog, thenyouneeddedicatedordertakersto
serve the queries.Reduceinfrastructure costsbyoutsourcingordertakingservicestous.
We have trainedandexperiencedordertakerswhocanhandle yourordertakingservice ina
professionalmannerandyoucan obviouslyseehow ourorderservice,andimprove the wayyour
businessorderstotake andserve- them.
Outbound Call Services
The outboundcall centercan be definedasthe centerthatmakesoutgoingcallsto eitherexistingor
potential customersonbehalf of acompanyor client.Ourexpertise inoutboundprovidesthe best
dynamiccall centersolutionsandcost-effectivecreative output.Ourextensive knowledge inoutbound
will fulfillall yourcall centerneedstooutputupto yourexpectationsandhelpyouachievemaximum
results.
Our OutboundCall Servicesincludes:
 AppointmentSetting
 TelemarketingServices
 Market Research& Survey
 Follow-up
 Lead Generation
 Voice Broadcast
 TelephonicAuditing
AppointmentSetting
AppointmentSettingServices
Appointmentsettingiskey toanybusiness,whethernew ortraditional todevelopandexpandthe
business.We believe thatthe appointmentsettingismuchmore thancallinga listof phone numbers
daily.Schedulingbringsbusinessprospectsveryclose toyou.
Outsource yourappointmentsettingservicestousand focusonother businessstrategies.We at
srjinfoways,withourexperiencedcustomerservice representativesexecute the whole appointment
settingtaskincludingfixing,canceling,re-schedulingappointmentsandmeetings,justlike aVirtual
receptionist.
Contact usfor flexible solutionsof Appointmentsettingandschedulingataffordable rates.
TelemarketingServices
TelemarketingServices
TelemarketingorTelesalesisthe mostpopular,dynamic,effective communications andmarketing
techniquesthesedays.
Telemarketingserviceswe offerinvolveinteractionwithpotentialcustomerstogenerate interestin
productsand servicesandalsoup-sell /crosssell andpromote productstoan existingcustomerbase.
We deal with bothBusinesstoBusinessandBusinesstoConsumerTelemarketingserviceswiththe
utmostprofessionalism.We have ateamof experiencedTelecallerswithwhomwe deliverthe
outstandingTelemarketingservices.
MarketResearchandSurvey
Market Research and Surveys
Market ResearchandSurveyisimportantforany companythat wantsto analyze the currentstate of the
companywithregardto productsand servicesofferedorwhentheywanttoknow the state of mindof
consumersrelatedtoproductsor whenthe companywantsto make organizational decisionsorwhen
the companyyou wantto knowthe industrytrends.
Our Market ResearchandSurveyprocessandreport include customerdatatrackingthrougha
questionnaire,the reportcompletelydesignedwiththe explanationof the results,graphical
presentationandstatistical document
We workwithyouthroughoutthe marketresearchprocessandresearch,frominitial designtothe final
result.Ourgoal is to use the bestmarketingresearchmethodstogetthe informationyouneedtomake
the bestdecisionsforyourcompanyor organization.
Follow-up
Follow-upServices
No businessisexistentwithoutpropermonitoring.followupisessential foranybusinesstoconverta
visitorintoa potential customerforyourbusinessorproduct.Progressivesandthroughfollow-upswill
drasticallymake achange in the sale or displayof yourproducts.
We offeronlyhighlyfocusedandresults-orientedfollow-upcampaignsthatwill significantlyincrease
your business.Younevermissaperspective customerwithourtrackingservicesthatcanbe performed
inany of the followingchannels:
 Email follow-up
 Phone follow-up
We at srjinfowayseffectivelyhandleyourfollow-upservicesalongwithourexperiencedand
professionalcustomersupportrepresentativesandmake businessmore successful.
Lead Generation
Lead GenerationServices
Lead generationissimplygeneratinginterestfrompotentialcustomersforyourproductsandservices.
Lead generationisone of the bestwaystogain potential customer.
The ideabehindleadgenerationistocontact potential customersandcreate aninterestintheirminds
regardingthe company'sproducts,highlightingitsadvantagesandbenefits.
We believe inqualityleadsanddeliveritwithour speciallytrainedprofessional call center
representativeswhoprocure leadsof prospective customersthroughvariouswaysthatmakesthe
customerto share his/herdetailsspontaneously.Ourteamwillbe equippedwithknowledge of the right
productsto helpthemingeneratingleadsandprovide effective servicestoourcustomers.
BPO Services
BusinessProcessOutsourcingdefinedasthe processof handlingbusinessactivitiesonbehalf of your
companyor businessbyhiringanothercompany.
BPO Services include:
 Accounts& Finance Operations
 Human Resource Services
 Data ProcessingandManagement
 Chat and Email support
Accounts& Finance
Most organizationslargelyoutsource theiraccountingandfinancial operationstoBPOcompaniesin
orderto save operatingcostsand capital expenditures.
In Accountingandfinancial outsourcing,we have the promise of confidentiality,datasecurity,risk
management,governance andimprovedefficiency.
The variousaccountingservicesinclude:
 AccountsPayable Processing
 Internal Audits
 Financial StatementPreparation
 General LedgerMaintenance
 Monthlyand Year-endClosingAssistance
 Payroll Processing
 SalesTax ReturnPreparation
 AccountsReconciliation
HR Services
Human ResourcesServices
HR activitiessuchaspayroll administration,traininganddevelopment,recordkeeping,performance
appraisal records,policyclarificationof humanresourcesetcare all people intensiveactivitiesthat
involve alotof time and energy.Suchactivitiesare repetitiveandroutine innature.Therefore,
companiesintendingtofocusontheircore activitiesoutsource these HRactivities.
The various HR servicesinclude:
 Payroll Administrationincludinghandlingtaxesissues,leave withwages,sickleaveetc
 Employee Benefits:Health,Medical,GroupMedical,Life,plansetc.
 HR Managementincludesrecruitment,induction,PMS,training&development,exitinterviews,
resignationandrelievingprocedures,employeetravel plansetc.
 Employees'BackgroundVerification
 Employees'GrievanceHandling&Welfare Activities
We have a handful of experience inHRservicesandyoustayfocusedonyourbusinessbyoutsourcing
your HumanResourcesManagementforus.
Data Processing&Management
Data ProcessingServicesand Management
Data processingis a critical activityinan organization.Itisa time consumingactivityandneedstobe
accurate. Somany organizationsoutsource theirdataprocessingandmanagementof the activity.
We offerexcellentprocessingservicesanddatamanagementatan affordable price.Withateamof data
entryspecialistswhoare able toperformdatamanagementserviceswithouterrors.
Our data processingandmanagementservice includes:
 Data Maintenance
 Data entry
 Data processing
 Data conversion
 Data mining
 Data Cleaning
 Creatingnewdatabase
Save lotof time andmoneybyoutsourcingyourprocessingservicesanddatamanagementforus.
Chat & Email Support
Chat and Email SupportServices
In response toreceivedemailsitiscrucial forany business,especiallyinthese dayswhere email has
become animportantmeansof communication.Large organizationsare lotsof dailyemailsand
respondingtoeachof thembecomesa tediousprocessforthemandso these companiesbeganto
outsource theiremail supporttoBPOcompanies.
Many organizationsprefertohave live chatsontheirwebsitesforimmediate communications.
Communicationcanbe eitherresolvearelatedproductorservice orcallbackrequestconsultation.We
offerchat to handle thisprocess.
Web Related Services
WebServices
We are all aware that the Internetplaysamajorrole in the technological worldof today.Andobviously,
it hasbecome the mainsource for all businesses.Eachandeverybusinesshasawebsite toexpandits
presence throughoutthe worldinorder togetmore customersonline.Knowingthe needand
importance we provide the bestwebsolutionsforyourbusiness.
Withour highlyskilledtechnical professionals,we offerthe bestandmostcomplete websolutionsfor
your business.We design,hosting,promotionandmaintenance of the site.
WebServiceswe offer:
 Website Design
 Website Maintenance
 InternetMarketing
 Branding
WebsiteDesign
WebDesignServices
Eithera newwebsite tobe developedfromthe scratchor redesignanexistingwebsitehasto
redesigned,we doitwithprofessional approach.
Advantagesof ourwebdesignservices:
 Completelycustomized - Adaptedtoyourbusinessneeds
 SEO WebDesign - Followingthisisusefulforsearchengine visibilityof yourwebsite
 W3C - Followingthispromotesthe accessibilityof yourwebsiteandmake itavailable toall
users.
 Easilyupgradeable andtechnologicallyadvanced.
Our webdesignservicesinclude:
 Newwebsite designandwebdevelopment
 Existingwebsite redesign
 Flashwebdesign
 E-Commerce WebPortal development
We at srjinfowayswithourteamof talentedWebdesigners,make yourdreamcome true withour
outstandingWebsitedesignservices.
WebsiteMaintenance
Website Maintenance Services
Once the Website isdesigned,itshouldbe HostedandMaintained,tomake you’re spentonWebdesign
worthyand to make yourWebsite available toall users.
Our Hostingisprofessionalandtrustworthywhichyoucanfeel fromourqualityandhighdownload
speedof yourWebsite.Maintenance of yourWebsitemightinclude adding/deletingnew
products/pages/images,update special offers,change datesorredesignof the Website andwithour
professionalteamof Webdesigners,we handle yourWebsite'smaintenance services.
We provide WebsiteHostingandWebMaintenance professionallyandhelpyourWebsitetobe
available tovisitorsroundthe clockwithoutanymess.
Internet Marketing
InternetMarketing Services
Search Engine Optimization:
SEO isa pool of techniquestobe incorporatedinyourwebsitestomake itgetnoticedinsearchengine
results.We offerSEOservicesataffordable ratesforanykindof websites.Withatalentedteamof
SearchEngine Optimizers,we offeron-page,off-pageoptimization(linkbuilding,directorysubmissions,
bookmarking,blogposting,videopostingandlocal yellow pagessubmissions) andWebAnalytics
servicesandhelpyoursite togainvisibilityandhighorganicranksinmajor searchengines.
Pay Per Click:
PPCor CPC isa paidadvertisementwhichgivesimmediate visitorsandtraffictoyourWebsite andin
turn revenue toyourWebsite.All majorsearchengineshave suchPPCcampaignsandwe have the
expertteamtohandle PPCtasks.
Branding
Branding Logo Design
Both the logodesignandcorporate identitydesignplayavital role inBranding.Itisan honorforany
businesstogetattentionforyourbrand.
Logo designisa graphical andsymbolicrepresentationthatreflectstheiroverall business.While onthe
otherhand the designof corporate identityismuchmore thanthe traditional companycreatedinMS
Word and itshouldrepresentyourcompanyinaprofessionallyappealingway.
We are aware of the importance of brandingandwill deliverBrandingservicesuptoyour100%
satisfaction.
KPO Services
Knowledge ProcessOutsourcing
KPOstandsfor knowledge processoutsourcing.KPOservicesinclude research,information gathering,
etc.It is consideredasaninformationprocessdriven.The goal of everybusinessistocreate a unique
value,withthe helpof theirbusinessexperience resultinginhigherproductivity.Here comesthe KPOto
helpthese organizationsandprovide those KPOqualifiedexpertstoimprove anorganization.Our
expertswithadvancedanalytical andtechnical skillswill focusonthe experience of knowledge.
KPOServicesofferedare:
 Learningsolutions
 Business&Market research
 ContentDevelopment
 ManagementTraining
 ManagementConsulting
 Data Researchand Analysis
 Infrastructure Management
Learningsolutions
Learning Solutions
Online learningortutorialshasbecome anew and positive learningenvironment.Flexibilityforstudents
gainlearninginyourconvenienttime given.Studentscanlearnfromteachersandwell-trained
specialists.We offerbothdomesticsupportprogramsforschoolsor academicenterprise and.We
depute specialisttoofferworldclasstrainingsthroughonlinemedium.
Business&Marketresearch
Businessand Market Research
BusinessResearchisasystematicprocessof datacollection,recordingandanalysisaidinmaking
businessdecisions.Itincludesthe collectionandevaluationof dataonconsumerpreferencesfor
productsand services.Marketresearchincludescollectionandanalysisof informationonconsumers,
competitorsandthe effectivenessof marketingprograms.
Businessesuse marketresearchtodeterminethe feasibilityof anew business,tounderstandcustomer
response tonewproductsor services,toimprove aspectsof theirbusiness,suchasservice or
distributionchannels,developcompetitive strategiesanddevelopplanssuccessful marketing.Ina
nutshell,marketresearchallowsbusinessestomake decisionsthatmake themmore sensitive to
customerneedsandincrease thuscause anincrease inprofits.
ContentDevelopment
Contentwriting and DevelopmentServices
People begantolookforsitesforanyinformationtheywantandthusthe contentbecomesa crucial
thingindrivingvisitorstoanywebsite.Writingrequiresresearch,informationgathering,editingand
writing.The contentneedstobe simple andshouldcommunicate the desiredinformationtothe
readers.
We offeraffectivecontentwritingservicesthroughmultiple channels:
Technical Writing:
Witha teamof experiencedtechnical writerswhoofferwritingformanuals,brochures,installation
manuals,white papers,reference manualsandcorporate documentsinaneasilyunderstandable
terminology.
WebContentWriting:
We performwrittencontentthatclearlyreflectstheirbusinessproductsandservices.Also,we follow
basicwritingkeywordthatisuseful forSEOactivitiesonyourwebsite.
Editingand proofreading:
In additiontowritingfreshcontent,we alsoperformeditingexistingcontent,suchastravelogues,
informative articlestoperfection.Inthe reviewservice,we make yourfree contenterrorsandimprove
it inmake-uplanguage.
Data ResearchandAnalysis
Data Research & Analysis
Data Researchand Analysisisaprocessof collecting,analyzing,transformingthe dataintoaformat
required.Dataanalysisisoutsourcedtogathermore informationorknowledge of variousbusiness
approaches.The mainadvantage of the data analysisisto focuson businessinformationandhelpthem
to sort informationaccordingtoyourbusinessneeds.
Data analysisservicesinclude:
 Data Research
 Data Mining
 Data Cleaning
 Data Integration
 ImprovingQualityof Data
Infrastructuremanagement
Infrastructure Management
infrastructure managementisthe managementof essential operations,suchaspolicies,processes,data,
equipment,humanresources,andexternal contacts,foroverall effectiveness.infrastructure
managementissometimesdividedintocategoriesof systems management,networkmanagementand
storage management.Investmentsininfrastructuremanagementtohave the single largestimpacton
the revenue of anorganization.
Advantagesof infrastructure Managementservices:
 Reduce duplicationof efforts
 Ensure adherence tostandards
 Improvesthe flowof informationthroughoutaninformationsystem
 Promotesthe abilitytoadaptto suitthe changingenvironment
 Ensure interoperabilitybetweeninternal andexternal organizationalunits
 Ensuresthe maintenance of effectivepoliciesandchange managementpractices
SEO Services
SEO (SearchEngine Optimization)referstothe workdone toimprove the appearance of a website inthe
free searchrankingon majorsearchengines(Google,YahooandBing,etc.).Whenyourwebsite is
indexedbyamajorsearch engine,itisthenlistedinsearchengineswhenuserssearchrelatedtoyour
website terms.
Searchenginesrankwebsitesbythe relevance of the searchphrase basedona numberof factors.The
goal of SRJInfowayssearch engineoptimizationservicesistohelpourclientsbecome listedabove the
restof the resultsinthe searchengines.
SEO Servicesby us:
SEO ismainlydividedintotwomaincategories,On-page optimizationandOff-optimization.The
followingare the activitiesthatare includedineachof these categories.
On-Page OptimizationActivities
 KeywordResearch&Analysis
 CompetitionAnalysis
 ContentOptimization
 Internal Linkingstructure Changes
 URL Structure Changes
 Site-mapupdating/creation
 Keyword URL Mapping
 Creationof Meta Information
 Title tag (LSIBased)
 Descriptiontag(LSIBased)
 Alttags (LSIBased)
 HTML Coding,Validation&Correction
 H1, H2 & Strongtags
 Canonical Issue Check
 Error 404 page optimization
 Xml Sitemap
 Robots.txt
 URL Architecture
 Google,Bing& YAHOOSite map Authentication
Off-Page OptimizationActivities
 DirectorySubmission
 Social Bookmarking
 BlogCommenting
 ForumCommenting
 PostingStoriesinrelevantblogwebsites
 SubmittingArticlesinrelevantarticle websites
 Press Releasesinrelevantpressreleaseswebsite
 RSS feedgenerationandsubmissions
 ReviewSubmissions
 Q & A Submissions
 VideoSubmissions(VideoProvidedbyClient)
 E-BookSubmissions
 Social Networking
 3 Way links
 1 waylinks
SMO Services
Social MediaOptimizationisthe expertwaytopromote online businessonsocial networkingsites.In
the recentpast,the use of social networkshasgrownrapidly.Consequently,social siteslike Facebook,
Twitter,Google Plus,Pintrest,LinkedInandmanymore create applicationstoimprove the numberof
users.Social networkshave become apartof life formostindividualsandbusinesses.
We will provideSocial MediaMarketing.Withourexperiencedsocial mediaconsultants,we have
designedaunique approachtothe social mediamarketing.Ourteamwill analyzebusinessneedsand
increase traffictoyoursites.
Social MediaOptimization(SMO) isatechnique toapproachcustomersina strategicmanner.We will
applyeffective SMOtechniquestogenerate leadsandcreate your company'sbrandimage inthe
market.
SMO serviceswe offer:
 A thoroughanalysisof businessneeds.
 SMM and SMO strategicapproach.
 Creatingsocial networkingpage.
 Buildcommunitiesandgroupsonsocial networks.
 Creative graphical approachtopromoting yourbusiness.
 The integrationof social networkingpluginsonthe Webpages.
 Regularupdationsandpromotionof contentonsocial networks.
SEM Services
Lookingforan immediate returnonyouronline source?Lookingfora marketingcampaignonthe latest
promotional offersinashort time?Are youlookingtogettargetedusersto yourwebsite?SearchEngine
Marketing(SEM) isan effectivesolution.
SEM takestime toproduce fruitful results.SEMis a paidservice providedbysearchenginestoconduct
campaignsandget immediate results.Thisservice isalsoknownaspayperclick(PPC) or Adwords.
We have certifiedAdwordconsultants,able tocreate effectivecampaignstobringoutinstantresults.
Our teamensuresmaximumROIwithcomprehensivereportsinyourselective budget.
Our SEM services:
 Creationandmaintenance of the Adwordsaccount.
 Selectiveandeffective keywordsforcampaigns.
 CreatingAdgroups.
 Creatingads.
 SettingandadjustingbidsforAdgroupsbasedon competitivekeywords.
 Reportgeneration.

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SRJ Infoways

  • 1. SERVICES Inbound Call Services We are dedicatedtomanage incomingcallsorreceivesanumberof callsfromcustomersoverthe phone.Ourprofessionalapproachtoprovide the bestinboundcall centersolutionsforCompanies/ Organizationswhichresults inanincreasedrevenue.Ourqualifiedexpertshelpsyourcompanytoget more customersandreduce operatingcosts.We deliverthe bestinboundcall centerservicesthat exceedsyourexpectations. Our InboundCall Servicesincludes:  AnsweringService  CustomerService  HelpDesk/ Technical SupportServices  InquiryHandling  Interactive Voice Response(IVRS)  InboundSales  OrderTaking AnsweringService Telephone AnsweringServices Phone callsare a vital aspectof businessactivities,if youare a small orlarge company.Our superior telephoneansweringservice ensuresthatall yourbusinesscallsare handledpromptlybytrained receptionists,helpingtoprojecta professional image tocallers. Our answeringservicesprovideseamlesscall forwarding - nomore missedordroppedcallsor garbled messages.We provide excellent24x7call centerservicesforanybusinessworldwide.We combine advancedtechnologywithstandardcustomerservice industryandstrive toprovide the highestlevel of customersatisfaction. Don't missany callshereafter!Contactusfora complete andcost effective telephoneansweringservice. CustomerService Customerservice For any businesstoconvertauseron a clientisimportant,butturn a customerto repeatcustomeris more importantforprofitability.Takingcare of customers,meetingtheirconcernsandaddressthem effectivelyintime are vital toyourbusiness. We offerthisprofessional customerservice,polite andaffable toanybusinessacrossthe globe.We make use of powerful scriptcall systemanddeal withcustomerquestionseasilyandeffectively. We offercustomerservice throughmultiple channels:
  • 2.  Email  Chat  Phone Contact ustoday! Forreliable andcosteffectivecustomerservice solutions. HelpDesk/ Technical Support HelpDesk and Technical Support Services You can reach customersthroughspecial offersandpromotions.However,keepyourcustomerscoming back and keepthemhappywithourproductare more importantandchallengingtaskforanybusiness. In the worldof tough competition,youcanwinyourcompetitorwithourexceptionalhelpdeskservice that enablessupportcustomerretentionandalsohelpyourbusinessstandalone inthe crowd.Italso increasescompanyrevenuethroughcross-sellingandup sellingproductsorservices. We offersupreme Technical Supportservicesthatresolveuser'stechnical queriesrelatedtoyour products.Withtechnologyexpertsearnthe trustof customers,solve theirqueriesandkeepthemmore time to make yourbusinessprofitable. We offercustomerservice throughmultiple channels:  E-mail  Chat  Phone Contact usnow!For a trustworthyandfriendlytechnical supportservices. InquiryHandling Enquiry HandlingServices The way any organizationisresponsible forresearch,informationrelatedtoa particularclientandtheir needs/queries,howall dataisstored/ loggedandthe statusof the enquiryare importanttomeetthe customersattitude andconcerns. We identifyyourcustomer'sneedsfromthe firstcontactwithuswithour successful enquiryhandling service.Usuallythe emailswillgetdeletedorlostinthe oceanof mailsreceiveddaily,butwithour EnquiryHandlingservice,youcanhave yourcustomer'sany data wheneveryouwant.We guarantee the on-goingsuccessfulrelationshipwithyourcustomersbyproperlyidentifyingandresolvingtheirqueries on-time byourpersonalizedEnquiryHandlingservice. We offerexcellentsupportservicesinconsultationwithourexperiencedteamof expertcustomer service ataffordable rates. InteractiveVoiceResponse Interactive Voice Response (IVR Services)
  • 3. Interactive Voice Responseisacomputerizedtelephonetechnologythatallowsacomputertointeract withhumans throughthe use of inputstelephone keypadorvoice.Organizationswiththe volume of highcallspreferIVRsystemtomeettheircustomerqueries. Extendyourbusinesshoursto24x7 byour IVRservice.Improve yourcustomerservice andreduce costs withIVRsystems.Mostof the time customer'squerygetssolvedinproperlycustomizedmenusinIVR systemandif not, the call is transferredtocustomerservice agent,whohascustomer'sall basicdetails alreadyandhe can attendthe issue directly. Small businessescanalsouse IVRto displaytheirbusinesstolookbiggerthanitis.Forexample,acaller doesnotneedto knowthat salesandsupport,bothare redirectedtothe same person. In the IVR,we guarantee customerretentionascustomersare satisfiedwiththe personalizedservice and alsothe interactionismore rewardingforthe agent.Contactus forthe customizedIVRservices. InboundSales InboundSales Services Inboundsalesrefertosituationswhere the customercontactsthe organizationin ordertoobtain informationaboutand/or purchase a productor service.Inboundsalesare becomingmore cost effectivethanthe traditional outboundsales. InboundSalesinvolvesmarketingfocusedonbecomingfoundbydesiredcustomers.SoInboundsales representatives,productknowledge andsalesstrategyare importantinanInboundsellingprocess.We have a team of experiencedinboundsalesexecutives,who canbe trainedforyour productsand we followastrongsalesstrategy,whichcanbe customizedforyourproductsandservices. Our inboundsalescustomerservice startsfromgettingall the basicdetailsof the customer,theirneeds and regularmonitoringtomake a sale andafter-salesfollow-uptoverifythatthe customerissatisfied withthe product. Contact usfor inboundsalesservice thatcanbe completelycustomizedforanyproductor service. Order Taking Order taking services In anyorganizationinall sectors,takingordersisan importanttaskinany level of the businessprocess. Ordertakingis an orderrecordingprocesswithprecision,ensuringthe recordeddataanddeliverit. Buyersprefertoorderby talkingtoa live persononthe phone insteadof talkingtoan automaticcall. Outsource yourordertakingservicesforusand supportyour businesstoworksmoothlywithour service.If youare sellingasingle productorproductcatalog, thenyouneeddedicatedordertakersto serve the queries.Reduceinfrastructure costsbyoutsourcingordertakingservicestous. We have trainedandexperiencedordertakerswhocanhandle yourordertakingservice ina professionalmannerandyoucan obviouslyseehow ourorderservice,andimprove the wayyour businessorderstotake andserve- them.
  • 4. Outbound Call Services The outboundcall centercan be definedasthe centerthatmakesoutgoingcallsto eitherexistingor potential customersonbehalf of acompanyor client.Ourexpertise inoutboundprovidesthe best dynamiccall centersolutionsandcost-effectivecreative output.Ourextensive knowledge inoutbound will fulfillall yourcall centerneedstooutputupto yourexpectationsandhelpyouachievemaximum results. Our OutboundCall Servicesincludes:  AppointmentSetting  TelemarketingServices  Market Research& Survey  Follow-up  Lead Generation  Voice Broadcast  TelephonicAuditing AppointmentSetting AppointmentSettingServices Appointmentsettingiskey toanybusiness,whethernew ortraditional todevelopandexpandthe business.We believe thatthe appointmentsettingismuchmore thancallinga listof phone numbers daily.Schedulingbringsbusinessprospectsveryclose toyou. Outsource yourappointmentsettingservicestousand focusonother businessstrategies.We at srjinfoways,withourexperiencedcustomerservice representativesexecute the whole appointment settingtaskincludingfixing,canceling,re-schedulingappointmentsandmeetings,justlike aVirtual receptionist. Contact usfor flexible solutionsof Appointmentsettingandschedulingataffordable rates. TelemarketingServices TelemarketingServices TelemarketingorTelesalesisthe mostpopular,dynamic,effective communications andmarketing techniquesthesedays. Telemarketingserviceswe offerinvolveinteractionwithpotentialcustomerstogenerate interestin productsand servicesandalsoup-sell /crosssell andpromote productstoan existingcustomerbase. We deal with bothBusinesstoBusinessandBusinesstoConsumerTelemarketingserviceswiththe utmostprofessionalism.We have ateamof experiencedTelecallerswithwhomwe deliverthe outstandingTelemarketingservices.
  • 5. MarketResearchandSurvey Market Research and Surveys Market ResearchandSurveyisimportantforany companythat wantsto analyze the currentstate of the companywithregardto productsand servicesofferedorwhentheywanttoknow the state of mindof consumersrelatedtoproductsor whenthe companywantsto make organizational decisionsorwhen the companyyou wantto knowthe industrytrends. Our Market ResearchandSurveyprocessandreport include customerdatatrackingthrougha questionnaire,the reportcompletelydesignedwiththe explanationof the results,graphical presentationandstatistical document We workwithyouthroughoutthe marketresearchprocessandresearch,frominitial designtothe final result.Ourgoal is to use the bestmarketingresearchmethodstogetthe informationyouneedtomake the bestdecisionsforyourcompanyor organization. Follow-up Follow-upServices No businessisexistentwithoutpropermonitoring.followupisessential foranybusinesstoconverta visitorintoa potential customerforyourbusinessorproduct.Progressivesandthroughfollow-upswill drasticallymake achange in the sale or displayof yourproducts. We offeronlyhighlyfocusedandresults-orientedfollow-upcampaignsthatwill significantlyincrease your business.Younevermissaperspective customerwithourtrackingservicesthatcanbe performed inany of the followingchannels:  Email follow-up  Phone follow-up We at srjinfowayseffectivelyhandleyourfollow-upservicesalongwithourexperiencedand professionalcustomersupportrepresentativesandmake businessmore successful. Lead Generation Lead GenerationServices Lead generationissimplygeneratinginterestfrompotentialcustomersforyourproductsandservices. Lead generationisone of the bestwaystogain potential customer. The ideabehindleadgenerationistocontact potential customersandcreate aninterestintheirminds regardingthe company'sproducts,highlightingitsadvantagesandbenefits. We believe inqualityleadsanddeliveritwithour speciallytrainedprofessional call center representativeswhoprocure leadsof prospective customersthroughvariouswaysthatmakesthe customerto share his/herdetailsspontaneously.Ourteamwillbe equippedwithknowledge of the right productsto helpthemingeneratingleadsandprovide effective servicestoourcustomers.
  • 6. BPO Services BusinessProcessOutsourcingdefinedasthe processof handlingbusinessactivitiesonbehalf of your companyor businessbyhiringanothercompany. BPO Services include:  Accounts& Finance Operations  Human Resource Services  Data ProcessingandManagement  Chat and Email support Accounts& Finance Most organizationslargelyoutsource theiraccountingandfinancial operationstoBPOcompaniesin orderto save operatingcostsand capital expenditures. In Accountingandfinancial outsourcing,we have the promise of confidentiality,datasecurity,risk management,governance andimprovedefficiency. The variousaccountingservicesinclude:  AccountsPayable Processing  Internal Audits  Financial StatementPreparation  General LedgerMaintenance  Monthlyand Year-endClosingAssistance  Payroll Processing  SalesTax ReturnPreparation  AccountsReconciliation HR Services Human ResourcesServices HR activitiessuchaspayroll administration,traininganddevelopment,recordkeeping,performance appraisal records,policyclarificationof humanresourcesetcare all people intensiveactivitiesthat involve alotof time and energy.Suchactivitiesare repetitiveandroutine innature.Therefore, companiesintendingtofocusontheircore activitiesoutsource these HRactivities. The various HR servicesinclude:  Payroll Administrationincludinghandlingtaxesissues,leave withwages,sickleaveetc  Employee Benefits:Health,Medical,GroupMedical,Life,plansetc.  HR Managementincludesrecruitment,induction,PMS,training&development,exitinterviews, resignationandrelievingprocedures,employeetravel plansetc.  Employees'BackgroundVerification  Employees'GrievanceHandling&Welfare Activities
  • 7. We have a handful of experience inHRservicesandyoustayfocusedonyourbusinessbyoutsourcing your HumanResourcesManagementforus. Data Processing&Management Data ProcessingServicesand Management Data processingis a critical activityinan organization.Itisa time consumingactivityandneedstobe accurate. Somany organizationsoutsource theirdataprocessingandmanagementof the activity. We offerexcellentprocessingservicesanddatamanagementatan affordable price.Withateamof data entryspecialistswhoare able toperformdatamanagementserviceswithouterrors. Our data processingandmanagementservice includes:  Data Maintenance  Data entry  Data processing  Data conversion  Data mining  Data Cleaning  Creatingnewdatabase Save lotof time andmoneybyoutsourcingyourprocessingservicesanddatamanagementforus. Chat & Email Support Chat and Email SupportServices In response toreceivedemailsitiscrucial forany business,especiallyinthese dayswhere email has become animportantmeansof communication.Large organizationsare lotsof dailyemailsand respondingtoeachof thembecomesa tediousprocessforthemandso these companiesbeganto outsource theiremail supporttoBPOcompanies. Many organizationsprefertohave live chatsontheirwebsitesforimmediate communications. Communicationcanbe eitherresolvearelatedproductorservice orcallbackrequestconsultation.We offerchat to handle thisprocess. Web Related Services WebServices We are all aware that the Internetplaysamajorrole in the technological worldof today.Andobviously, it hasbecome the mainsource for all businesses.Eachandeverybusinesshasawebsite toexpandits presence throughoutthe worldinorder togetmore customersonline.Knowingthe needand importance we provide the bestwebsolutionsforyourbusiness. Withour highlyskilledtechnical professionals,we offerthe bestandmostcomplete websolutionsfor your business.We design,hosting,promotionandmaintenance of the site.
  • 8. WebServiceswe offer:  Website Design  Website Maintenance  InternetMarketing  Branding WebsiteDesign WebDesignServices Eithera newwebsite tobe developedfromthe scratchor redesignanexistingwebsitehasto redesigned,we doitwithprofessional approach. Advantagesof ourwebdesignservices:  Completelycustomized - Adaptedtoyourbusinessneeds  SEO WebDesign - Followingthisisusefulforsearchengine visibilityof yourwebsite  W3C - Followingthispromotesthe accessibilityof yourwebsiteandmake itavailable toall users.  Easilyupgradeable andtechnologicallyadvanced. Our webdesignservicesinclude:  Newwebsite designandwebdevelopment  Existingwebsite redesign  Flashwebdesign  E-Commerce WebPortal development We at srjinfowayswithourteamof talentedWebdesigners,make yourdreamcome true withour outstandingWebsitedesignservices. WebsiteMaintenance Website Maintenance Services Once the Website isdesigned,itshouldbe HostedandMaintained,tomake you’re spentonWebdesign worthyand to make yourWebsite available toall users. Our Hostingisprofessionalandtrustworthywhichyoucanfeel fromourqualityandhighdownload speedof yourWebsite.Maintenance of yourWebsitemightinclude adding/deletingnew products/pages/images,update special offers,change datesorredesignof the Website andwithour professionalteamof Webdesigners,we handle yourWebsite'smaintenance services. We provide WebsiteHostingandWebMaintenance professionallyandhelpyourWebsitetobe available tovisitorsroundthe clockwithoutanymess. Internet Marketing InternetMarketing Services
  • 9. Search Engine Optimization: SEO isa pool of techniquestobe incorporatedinyourwebsitestomake itgetnoticedinsearchengine results.We offerSEOservicesataffordable ratesforanykindof websites.Withatalentedteamof SearchEngine Optimizers,we offeron-page,off-pageoptimization(linkbuilding,directorysubmissions, bookmarking,blogposting,videopostingandlocal yellow pagessubmissions) andWebAnalytics servicesandhelpyoursite togainvisibilityandhighorganicranksinmajor searchengines. Pay Per Click: PPCor CPC isa paidadvertisementwhichgivesimmediate visitorsandtraffictoyourWebsite andin turn revenue toyourWebsite.All majorsearchengineshave suchPPCcampaignsandwe have the expertteamtohandle PPCtasks. Branding Branding Logo Design Both the logodesignandcorporate identitydesignplayavital role inBranding.Itisan honorforany businesstogetattentionforyourbrand. Logo designisa graphical andsymbolicrepresentationthatreflectstheiroverall business.While onthe otherhand the designof corporate identityismuchmore thanthe traditional companycreatedinMS Word and itshouldrepresentyourcompanyinaprofessionallyappealingway. We are aware of the importance of brandingandwill deliverBrandingservicesuptoyour100% satisfaction. KPO Services Knowledge ProcessOutsourcing KPOstandsfor knowledge processoutsourcing.KPOservicesinclude research,information gathering, etc.It is consideredasaninformationprocessdriven.The goal of everybusinessistocreate a unique value,withthe helpof theirbusinessexperience resultinginhigherproductivity.Here comesthe KPOto helpthese organizationsandprovide those KPOqualifiedexpertstoimprove anorganization.Our expertswithadvancedanalytical andtechnical skillswill focusonthe experience of knowledge. KPOServicesofferedare:  Learningsolutions  Business&Market research  ContentDevelopment  ManagementTraining  ManagementConsulting  Data Researchand Analysis  Infrastructure Management
  • 10. Learningsolutions Learning Solutions Online learningortutorialshasbecome anew and positive learningenvironment.Flexibilityforstudents gainlearninginyourconvenienttime given.Studentscanlearnfromteachersandwell-trained specialists.We offerbothdomesticsupportprogramsforschoolsor academicenterprise and.We depute specialisttoofferworldclasstrainingsthroughonlinemedium. Business&Marketresearch Businessand Market Research BusinessResearchisasystematicprocessof datacollection,recordingandanalysisaidinmaking businessdecisions.Itincludesthe collectionandevaluationof dataonconsumerpreferencesfor productsand services.Marketresearchincludescollectionandanalysisof informationonconsumers, competitorsandthe effectivenessof marketingprograms. Businessesuse marketresearchtodeterminethe feasibilityof anew business,tounderstandcustomer response tonewproductsor services,toimprove aspectsof theirbusiness,suchasservice or distributionchannels,developcompetitive strategiesanddevelopplanssuccessful marketing.Ina nutshell,marketresearchallowsbusinessestomake decisionsthatmake themmore sensitive to customerneedsandincrease thuscause anincrease inprofits. ContentDevelopment Contentwriting and DevelopmentServices People begantolookforsitesforanyinformationtheywantandthusthe contentbecomesa crucial thingindrivingvisitorstoanywebsite.Writingrequiresresearch,informationgathering,editingand writing.The contentneedstobe simple andshouldcommunicate the desiredinformationtothe readers. We offeraffectivecontentwritingservicesthroughmultiple channels: Technical Writing: Witha teamof experiencedtechnical writerswhoofferwritingformanuals,brochures,installation manuals,white papers,reference manualsandcorporate documentsinaneasilyunderstandable terminology. WebContentWriting: We performwrittencontentthatclearlyreflectstheirbusinessproductsandservices.Also,we follow basicwritingkeywordthatisuseful forSEOactivitiesonyourwebsite. Editingand proofreading: In additiontowritingfreshcontent,we alsoperformeditingexistingcontent,suchastravelogues, informative articlestoperfection.Inthe reviewservice,we make yourfree contenterrorsandimprove it inmake-uplanguage.
  • 11. Data ResearchandAnalysis Data Research & Analysis Data Researchand Analysisisaprocessof collecting,analyzing,transformingthe dataintoaformat required.Dataanalysisisoutsourcedtogathermore informationorknowledge of variousbusiness approaches.The mainadvantage of the data analysisisto focuson businessinformationandhelpthem to sort informationaccordingtoyourbusinessneeds. Data analysisservicesinclude:  Data Research  Data Mining  Data Cleaning  Data Integration  ImprovingQualityof Data Infrastructuremanagement Infrastructure Management infrastructure managementisthe managementof essential operations,suchaspolicies,processes,data, equipment,humanresources,andexternal contacts,foroverall effectiveness.infrastructure managementissometimesdividedintocategoriesof systems management,networkmanagementand storage management.Investmentsininfrastructuremanagementtohave the single largestimpacton the revenue of anorganization. Advantagesof infrastructure Managementservices:  Reduce duplicationof efforts  Ensure adherence tostandards  Improvesthe flowof informationthroughoutaninformationsystem  Promotesthe abilitytoadaptto suitthe changingenvironment  Ensure interoperabilitybetweeninternal andexternal organizationalunits  Ensuresthe maintenance of effectivepoliciesandchange managementpractices SEO Services SEO (SearchEngine Optimization)referstothe workdone toimprove the appearance of a website inthe free searchrankingon majorsearchengines(Google,YahooandBing,etc.).Whenyourwebsite is indexedbyamajorsearch engine,itisthenlistedinsearchengineswhenuserssearchrelatedtoyour website terms. Searchenginesrankwebsitesbythe relevance of the searchphrase basedona numberof factors.The goal of SRJInfowayssearch engineoptimizationservicesistohelpourclientsbecome listedabove the restof the resultsinthe searchengines.
  • 12. SEO Servicesby us: SEO ismainlydividedintotwomaincategories,On-page optimizationandOff-optimization.The followingare the activitiesthatare includedineachof these categories. On-Page OptimizationActivities  KeywordResearch&Analysis  CompetitionAnalysis  ContentOptimization  Internal Linkingstructure Changes  URL Structure Changes  Site-mapupdating/creation  Keyword URL Mapping  Creationof Meta Information  Title tag (LSIBased)  Descriptiontag(LSIBased)  Alttags (LSIBased)  HTML Coding,Validation&Correction  H1, H2 & Strongtags  Canonical Issue Check  Error 404 page optimization  Xml Sitemap  Robots.txt  URL Architecture  Google,Bing& YAHOOSite map Authentication Off-Page OptimizationActivities  DirectorySubmission  Social Bookmarking  BlogCommenting  ForumCommenting  PostingStoriesinrelevantblogwebsites  SubmittingArticlesinrelevantarticle websites  Press Releasesinrelevantpressreleaseswebsite  RSS feedgenerationandsubmissions  ReviewSubmissions  Q & A Submissions  VideoSubmissions(VideoProvidedbyClient)  E-BookSubmissions  Social Networking  3 Way links  1 waylinks SMO Services
  • 13. Social MediaOptimizationisthe expertwaytopromote online businessonsocial networkingsites.In the recentpast,the use of social networkshasgrownrapidly.Consequently,social siteslike Facebook, Twitter,Google Plus,Pintrest,LinkedInandmanymore create applicationstoimprove the numberof users.Social networkshave become apartof life formostindividualsandbusinesses. We will provideSocial MediaMarketing.Withourexperiencedsocial mediaconsultants,we have designedaunique approachtothe social mediamarketing.Ourteamwill analyzebusinessneedsand increase traffictoyoursites. Social MediaOptimization(SMO) isatechnique toapproachcustomersina strategicmanner.We will applyeffective SMOtechniquestogenerate leadsandcreate your company'sbrandimage inthe market. SMO serviceswe offer:  A thoroughanalysisof businessneeds.  SMM and SMO strategicapproach.  Creatingsocial networkingpage.  Buildcommunitiesandgroupsonsocial networks.  Creative graphical approachtopromoting yourbusiness.  The integrationof social networkingpluginsonthe Webpages.  Regularupdationsandpromotionof contentonsocial networks. SEM Services Lookingforan immediate returnonyouronline source?Lookingfora marketingcampaignonthe latest promotional offersinashort time?Are youlookingtogettargetedusersto yourwebsite?SearchEngine Marketing(SEM) isan effectivesolution. SEM takestime toproduce fruitful results.SEMis a paidservice providedbysearchenginestoconduct campaignsandget immediate results.Thisservice isalsoknownaspayperclick(PPC) or Adwords. We have certifiedAdwordconsultants,able tocreate effectivecampaignstobringoutinstantresults. Our teamensuresmaximumROIwithcomprehensivereportsinyourselective budget. Our SEM services:  Creationandmaintenance of the Adwordsaccount.  Selectiveandeffective keywordsforcampaigns.  CreatingAdgroups.  Creatingads.  SettingandadjustingbidsforAdgroupsbasedon competitivekeywords.  Reportgeneration.