Money isn’t everything – knowledge management can be successful in non-profits, even with little (or practically no) resources. A strategy, however, is essential. Learn how change management principles can be adapted for this purpose, as well as practical advice for the reality of working in a non-profit. Presented by Ms. Jan Combopiano. She currently serves as the Vice President and Chief Knowledge Officer for Catalyst.

1. Big Picture, Small Budget: Knowledge Management in Non-Profits Jan Combopiano July 26, 2011

2. Key Takeaway Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't. Peter Drucker Successful Knowledge Management is at heart Change Management… Copyright Catalyst - 2

3. Setting the Stage = Change Management Knowledge Management Common denominator is Management Copyright Catalyst - 3

4. Knowledge Management

5. Knowledge Management 101 What’s it about? Creation, Capture, Codification, Access, and Disposition What is needed? Culture, Structure, and Technology 5 Copyright Catalyst -

6. KM at Catalyst Capture – Creation – Codification – 6 Copyright Catalyst -

7. KM at Catalyst Access – Disposition – 7 Copyright Catalyst -

8. Non-Profit Reality

9. Non-Profit World Lack of Money A Ton of Work 9 Copyright Catalyst -

10. Challenges for Non-Profits We don’t have money to spend on KM… It’s hard to get buy-in from upper management… There’s a lack of understanding on how to actually implement some of the KM ideas… 10 Copyright Catalyst -

11. Change Management

12. Change Management 101 Context Matters 12 Copyright Catalyst -

13. Change Management 101 Change Model from Strategy Matters 13 Copyright Catalyst -

14. Change Management 101 Direct the Rider Find the Bright Spots Script the Moves Create a Destination Postcard Motivate the Elephant Find the Feeling Shrink the Change Grow Your People Shape the Path Tweak the Environment Build Habits Rally the Herd Switch: How to Change Things When Change Is Hard 14 Copyright Catalyst -

15. Lessons Learned

16. Lessons Learned Beware of Gifts 16 Copyright Catalyst -

17. Lessons Learned Expensive does not equal usefulness 17 Copyright Catalyst -

18. Lessons Learned It really does take a village- use it 18 Copyright Catalyst -

19. Lessons Learned Make Time Your Friend 19 Copyright Catalyst -

20. Questions? 20 Copyright Catalyst -

22. Google (Calendar, Docs, Picnik, Sites)

23. Social Media (Twitter, Facebook, YouTube, LinkedIn, etc)

24. Freeware/Open Source (Audacity, Join.Me, Skype, Wikispaces, Xtranormal)

26. QuickTime Pro21 Copyright Catalyst -

27. Resources Chip & Dan Heath, Switch: How to Change Things When Change is Hard(Broadway Books, 2010). PeterDrucker, “Managing Oneself,” Harvard Business Review (January 2005). Jeanine Prime, Marissa Agin, and Heather Foust-Cummings, Strategy Matters: Evaluating Company Approaches for Creating Inclusive Workplaces (Catalyst, 2010). 22 Copyright Catalyst -