Big picture small_budget_km_in_non-profits


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Money isn’t everything – knowledge management can be successful in non-profits, even with little (or practically no) resources. A strategy, however, is essential. Learn how change management principles can be adapted for this purpose, as well as practical advice for the reality of working in a non-profit.

Presented by Ms. Jan Combopiano. She currently serves as the Vice President and Chief Knowledge Officer for Catalyst.

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Big picture small_budget_km_in_non-profits

  1. 1. Big Picture, Small Budget: <br />Knowledge Management in Non-Profits<br />Jan Combopiano<br />July 26, 2011<br />
  2. 2. Key Takeaway<br />Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.<br />Peter Drucker<br />Successful Knowledge Management is at heart Change Management…<br />Copyright Catalyst - <br />2<br />
  3. 3. Setting the Stage<br />=<br />Change Management<br />Knowledge <br />Management <br />Common denominator is Management<br />Copyright Catalyst - <br />3<br />
  4. 4. Knowledge Management<br />
  5. 5. Knowledge Management 101<br />What’s it about?<br />Creation, Capture, Codification, Access, and Disposition <br />What is needed?<br />Culture, Structure, and Technology<br />5<br />Copyright Catalyst - <br />
  6. 6. KM at Catalyst<br />Capture –<br />Creation –<br />Codification –<br />6<br />Copyright Catalyst - <br />
  7. 7. KM at Catalyst<br />Access –<br />Disposition –<br />7<br />Copyright Catalyst - <br />
  8. 8. Non-Profit Reality<br />
  9. 9. Non-Profit World<br />Lack of Money<br />A Ton of Work<br />9<br />Copyright Catalyst - <br />
  10. 10. Challenges for Non-Profits<br />We don’t have money to spend on KM…<br />It’s hard to get buy-in from upper management…<br />There’s a lack of understanding on how to actually implement some of the KM ideas…<br />10<br />Copyright Catalyst - <br />
  11. 11. Change Management<br />
  12. 12. Change Management 101<br />Context Matters<br />12<br />Copyright Catalyst - <br />
  13. 13. Change Management 101<br />Change Model from Strategy Matters<br />13<br />Copyright Catalyst - <br />
  14. 14. Change Management 101<br />Direct the Rider<br />Find the Bright Spots<br />Script the Moves<br />Create a Destination Postcard<br />Motivate the Elephant<br />Find the Feeling<br />Shrink the Change<br />Grow Your People<br />Shape the Path<br />Tweak the Environment<br />Build Habits<br />Rally the Herd<br />Switch: How to Change Things When Change Is Hard<br />14<br />Copyright Catalyst - <br />
  15. 15. Lessons Learned<br />
  16. 16. Lessons Learned<br />Beware of Gifts<br />16<br />Copyright Catalyst - <br />
  17. 17. Lessons Learned<br />Expensive does not equal usefulness<br />17<br />Copyright Catalyst - <br />
  18. 18. Lessons Learned<br />It really does take a village- use it<br />18<br />Copyright Catalyst - <br />
  19. 19. Lessons Learned<br />Make Time Your Friend<br />19<br />Copyright Catalyst - <br />
  20. 20. Questions?<br />20<br />Copyright Catalyst - <br />
  21. 21. Tools<br />Free Stuff<br /><ul><li>Microsoft Office (InfoPath, Publisher)
  22. 22. Google (Calendar, Docs, Picnik, Sites)
  23. 23. Social Media (Twitter, Facebook, YouTube, LinkedIn, etc)
  24. 24. Freeware/Open Source (Audacity, Join.Me, Skype, Wikispaces, Xtranormal)
  25. 25. Cell phone with audio/video capability</li></ul>Moderately-Priced Stuff<br /><ul><li>Digital Recorders
  26. 26. QuickTime Pro</li></ul>21<br />Copyright Catalyst - <br />
  27. 27. Resources<br />Chip & Dan Heath, Switch: How to Change Things When Change is Hard(Broadway Books, 2010).<br />PeterDrucker, “Managing Oneself,” Harvard Business Review (January 2005).<br />Jeanine Prime, Marissa Agin, and Heather Foust-Cummings, Strategy Matters: Evaluating Company Approaches for Creating Inclusive Workplaces (Catalyst, 2010).<br />22<br />Copyright Catalyst - <br />