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Luis Garza - Changing the way people find experts at CEMEX


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In the last three years CEMEX has generated large amounts of knowledge by using communities in their Shift communities based on Connections. CEMEX now needed to take advantage of the content in Shift communities to:
Identify expertise topics and “hidden” experts, develop new experts and drive value creation through knowledge sharing. Together with IBM Research, they developed a functionality called “Expediting Expertise” with the objective of providing an expertise model where information is analyzed automatically, content is organized in relevant topics and personalized action plans are created.
Other projects are also being developed with IBM partners as we speak in CEMEX, in order to leverage the use of the Activity Stream and to display community information in an organized manner, depending on the development of those tracks until the day of the event, those topics could also be gladly shared during the case study session.

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Luis Garza - Changing the way people find experts at CEMEX

  1. 1. Changing the way people find experts at CEMEX Social Connections V CEMEX Case Study Zurich, Switzerland – June 28th, 2013 Luis Garza Innovation Technology CEMEX Research Group
  2. 2. 2Copyright © 2013 CEMEX Research Group,AG Innovation at CEMEX
  3. 3. 3Copyright © 2013 CEMEX Research Group,AG About Us CEMEX is a global building materials company that provides high quality products and reliable service to customers and communities around the world. We produce, distribute, and sell cement, ready-mix concrete, aggregates, and related building materials in more than 50 countries, and we maintain trade relationships in close to 100 nations. Source: CEMEX Annual Report 2012
  4. 4. 4Copyright © 2013 CEMEX Research Group,AG Opportunities expressed by our CEO Build on the knowledge and experience of our people Encourage collaboration among all CEMEX business units and functions Mobilize initiatives to better serve customers, improve productivity and be better prepared for future challenges
  5. 5. 5Copyright © 2013 CEMEX Research Group,AG Introducing Shift Blogs Profiles Wikis Communities