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How Designing IBM Verse Led Us to a New Way to Work

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Is your head spinning trying to figure out how to apply Design Thinking, Agile, and Continuous Delivery to your project? Come hear the lessons the IBM Verse team learned as they took advantage of these principles and practices to go from vision to enterprise-worthy in 15 months. Find out what things work and what things don't and how you can apply them directly to your projects and make your teams more effective.

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How Designing IBM Verse Led Us to a New Way to Work

  1. 1. Toronto, June 6-7 2016 Designing IBM Verse Led Us to a #NewWayToWork Jennifer Heins User Experience Designer IBM
  2. 2. IBM Design Thinking
  3. 3. Principles See problems and solutions from a new viewpoint.
  4. 4. IBM Verse #newwaytowork
  5. 5. Principles See problems and solutions from a new viewpoint.
  6. 6. Focus on user outcomes …a clear sense of where to focus
 the time you have. …an easy way to collaborate with the people that matter to you most. 
 …a way to take back control of your day.
  7. 7. Principles See problems and solutions from a new viewpoint.
  8. 8. Multidisciplinary teams ➤ Offering Managers, Designers, and Developers ➤ Distributed around the world ➤ We needed to… ➤ Focus on outcomes and not features ➤ Work as one team ➤ Empathize with user’s, not ourselves
  9. 9. Teaming and action ➤ Work face-to-face ➤ Respect the expertise of others and their contributions; breakdown hierarchy ➤ Build trust and be accountable to each other; co-own ➤ Establish a clear vision that everyone understands
  10. 10. Watch out for these pitfalls ➤ Not understanding or respecting everyone’s role and contributions ➤ Shifting direction based on one person’s opinion ➤ Lack of transparency between decision makers and creators
  11. 11. Principles See problems and solutions from a new viewpoint.
  12. 12. ➤ Know the outcomes and carry them around with you ➤ Small teams that own the success of each outcome ➤ Observe, Reflect, Make, Observe, Reflect, Make… ➤ Don’t focus on perfect, release outcomes as experiments Relentless reinvention
  13. 13. Focus the time you have
  14. 14. People that matter the most
  15. 15. Take control of your day
  16. 16. Rinse and Repeat
  17. 17. Pulling it all together Focus the time you have People that matter the most Take control of your day
  18. 18. Pulling it all together everywhere Focus the time you have Control your schedule Focus on important people
  19. 19. Analytics and continuous delivery give us the opportunity to learn, innovate, and improve Where do we go from here
  20. 20. Leverage insights and cognitive …help me focus on actions by blocking my schedule. …help me keep people that matter happy by prioritizing their needs, so I can take action sooner. …help me be prepared for the right meetings, so that I can complete tasks and meet the needs of my team. + + +
  21. 21. PLATINUM & SPOTLIGHT SPONSORS GOLD SPONSORS SILVER SPONSORS BRONZE SPONSORS

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