1. A BRIEF CAREER HISTORY
MANAGEMENT
ADMINFACTORY
ROB TILLEY
BATCH
FMCG
2. Always vigilant about safety
Good listener
Develop team skills for the benefit of all
Understand the big picture and how it all connects
Help the team see the big picture
Help the team to get it all connected
Keep the team focused on what’s important now
A SUCCESSFUL OPERATIONS
MANAGER
3. At the end of the week I know I
have been successful when…
4. Project results aren’t as expected?
Working example
REVIEW Examine and share the results
Provide support
Talk to the stakeholders to gain
opinion
Is this the best we can get?
Are there new priorities?
With the team, formulate a new plan
Take action and don’t give up.
5. LEADERSHIP STYLE
Encourage discussion, debate and sharing of ideas
Everyone should play a part in the groups decisions
Still requires guidance from a leader, not a dictator.
6. HOW I COMMUNICATE
Would you mind…..
Can you help John to……please
How do you think we can do this?
Thanks for doing that, it helped a lot. Well done.
We need your help. We have a lot of pressure on this happening today to keep a
customer happy. Is it possible to get this done by the end of the day? What problems do
you think we will encounter or what will suffer if we do?
I understand your misgivings however for today we need make this happen. What you
say makes sense though and I think the team really needs to consider your idea and
maybe we can make it procedure if we get consensus.
7. Does my style change if results
aren’t what I wanted?
8. Does my style change if results
aren’t what I wanted?
REVIEW
9. Does my style change if results
aren’t what I wanted?
REVIEW
Share the results with the teams.
Review the data myself to see if I
can figure out why.
Determine if other priorities have
taken over now
If not, reaffirm with the crews
why it’s important. Remind them
of WIFM
If timelines are critical I will begin
to manage more closely whilst
being vigilant not to micro-manage.
Always trying to be as diplomatic,
consultative, and democratic as the
situation determines.
Editor's Notes
30 years in Manufacturing.
FMCG environment with large scale continuous operation equipment.
Paper Mill and a tissue converting line incorporating embossing and printing.
Amcor as Printing Manager printing film for food manufacturers.
batch processes such as high rise windows and window coverings.
factory floor in operator and assistant roles
training, quality, continuous improvement.
ten years now in management roles
Operations management is what makes me tick
MBA specializing in Operations and Project Management.
This role with this company ticks all the boxes for me
This company
cares about its people
Utilizes machinery requiring setups, changeovers, raw materials inputs etc.
These concepts are very familiar to me even though the machinery may be a little different to what I have been exposed too.
Is forward thinking and professional
Is growing and not afraid to invest
Seen as a leader in its sector.
Safety: Family life
Listen:
Skills: Needed for growth of business and people
Big Picture: Keep it flowing
Team big picture: We are all cogs in the wheel helping each other towards a common goal
Get connected: Help solve their hassles
Focus: Comms boards, toolboxes, projects, supervisors aligned.
Passionate about safety. Must go home to your family
Customer is king. Without them we don’t have a business or a place to work.
Team is proud of what their work.
Last one is important difference.
Use business KPI’s to set the general direction and/or the end game.
Guide the team through the journey so they are integral in how we got there.
Day to day language and interaction.
Two choices
Give up – Too tenacious
Keep calm – Not emotional. Don’t sweat the little stuff.
Get to the bottom of it and keep moving forward.
End of month results
People make the same decisions if presented with the facts and rational options.
