Future of Collaboration

3. The problem: Information overload 100-150 Unread messages 20-25 Active chat conversations Content From third-party apps Links Pointing to external sources Files Shared amongst teams All Happening in Real-time

6. 6 Real-time collaboration with the built-in power of Watson • Persistent, group and direct messaging • File sharing and storage • Searchable history • Notifications + See who’s available • Native apps for all your devices • Apps & custom integrations • Open API’s for developers • Enterprise grade single sign-on • Built-in Watson cognitive technology enables users to focus on what’s important. IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

7. 7 IBM Watson Workspace: Understands, reasons & learns from your conversations IBM Watson Workspace Conversations & Collaboration Spaces Understand Business Conversations Take ActionsTrainable Extensible IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

8. 8 Cognitive APIs App APIs IBM Watson Work Services Understand Business Conversations Take Actions Conversations & Collaboration Spaces IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation The open platform: IBM Watson Work Services IBM Watson Workspace Industries Applications Healthcare, Retail, Distribution, Industrial, Financial services, etc Email, Social, IoT, Voice/Video, CRM Talent Management, Marketing, etc

10. 10 Watson Workspace + IBM Verse & Connections IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation From Verse or Connections cloud, click to start direct message in Watson Workspace.

11. 11 Integrating Microsoft Outlook with Watson Workspace Select a space Share your email with space(s) or create a new space right from your Outlook inbox. IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

12. Planned Integration: October/November 2017 Connections File Picker from Workspace - Users share a file from Connections within a space Plans Subject To Change

13. Planned Integration: December 2017 Connections Files integration – Users can share a file into a space from Connections Files Plans Subject To Change

14. Connections - Workspace Integrations What’s important to you? Take our survey: https://ibm.biz/cnx_wws

16. 16 How is cognitive used in Watson Workspace? Focus on what matters most Take action Streamline business processes Moments highlight what’s important to help you focus. Recommends actions you can take, using your tools, without leaving the conversation. Trained to understand the dialect of your industry and job role IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

17. 17 Watson highlights what’s important with Moments Pivot from a lengthy conversation To a smart summary with ‘Moments’ Moments automatically summarize team conversations, and highlight key action items. Actions are identified and highlighted Conversations are summarized

18. 18 Watson identifes actionable language : Action fulfillment To a smart summary with ‘Moments’ Watson automatically recognizes key insights and actionable language in the conversation and recommends next steps (in a private dialog) users can take in context, saving time and maintaining focus. Users decide what to share back with the space.

19. 19 Take the siloed, non-cognitive applications you use today … CRM ERP Email Content Management Talent Management Online Meetings Business Analytics Marketing IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

20. 20 CRM ERP Email Content Management Talent Management Online Meetings Business Analytics Marketing Watson Workspace provides the cognitive glue that filters out the noise and helps you focus on what matters to you. IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

21. IBM Watson Workspace helps streamline your business processes 21 Incorporate Watson into your collaborative processes and workflows • Train Watson to understand your job roles and industry jargon • Integrate with your data and custom apps Customer support Contracts Sales IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

23. Business Solution Examples “The art of the possible” 23 • Sales: opportunity/deal room • Customer support: case resolution • Marketing: resolve social media sentiment • Supply Chain: supply chain incident • Security: threat violation • Call center: L1, L2, L3 integration • Insurance: regulatory complaint • Enterprise: reduce email dependency IBM Watson Workspace • Finance: fraud incident, risk management • Human resources: employee engagement • Industrial: safety incidents • Consumer: new product information • Telecom: field service incidents • IT/Devops: outages, SWATs, etc • Procurement: minimize duplication/redundancies IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

24. IBM Supply Chain Insights with Resolution Rooms powered by Watson Workspace In Preview Now

26. Future offering End of Q4 ,2017 Watson Workspace Essentials "plus"… • Embedded Audio, Video and Screen sharing • Space templates Plans are subject to change. 26 Watson Workspace Essentials Available now All the core capabilities in Watson Workspace Preview plus… • Managed guest access • Enterprise support • Service Level Agreement • Member provisioning and de-provisioning • SAML Single sign-on • Administrative controls 20GB storage per user Watson Workspace Service Plans Watson Workspace Preview Available now • Persistent group chat • 1:1 direct messaging • Searchable history • File sharing & storage • Apps and integrations • Open APIs • Built-in Watson cognitive technology 1GB storage per user No enterprise management Online help center & forums ENTERPRISEFREE ENTERPRISE

27. Designs are subject to change IBM Confidential, 2017 Q4 Workspace “Plus” (subject to change) You can join the video and see others that have video enabled

28. Designs are subject to change IBM Confidential, 2017 Q4 Workspace “Plus” (subject to change)

29. Watson Workspace Templates IBM Confidential, 2017 Future Workspace “Plus” (subject to change)

30. Resolution Room Template Objectives Less mail, fewer phone calls, and faster response Engage the right people, reduce process escapes Engagement Participants are recommended according to prior experience, and invitees receive targeted, summarized notifications to keep up with their rooms Collaboration Synchronous group chat supersedes scattered emails and instant messaging as the preferred way of working together to solve problems Summary No more hunting for problem summaries or status, asking for updates, or wondering what is going on History Similar and related rooms will be shown to the users – learn from the past, and help bring new employees up to speed Playbooks Analytics will learn how problems are resolved by business area, and make suggestions about how to handle similar problems in the future IBM Confidential Cognitive Ubiquitous Watson cognitive services and domain-specific apps/bots add domain-aware virtual agents and intelligence Future Workspace “Plus” (subject to change) IBM Confidential, 2017

31. 31 Demonstration How a financial advisor catches up after a morning of client meetings… Setup • A financial advisor on Ed Elamon’s team at Greenwell Bank • After a morning of back to back client meetings and lunch, how do I quickly catchup and focus on what matters most? My desired outcomes: 1. Improve revenues and profits 2. Improve client loyalty and retention 3. Increase innovation 4. Improve transparency and risk management

32. 32 Discover Watson Workspace ibm.com/marketplace/watson-workspace ibm.com/watsonworkspace

33. 33 Get started, learn and build help.workspace.ibm.com developer.watsonwork.ibm.com

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