Connections “Pink” and Watson Workspace are here! The time is now to take your first steps into the future of collaboration with IBM. We will show you how to realize the promises of collaboration: increase employee engagement, drive innovation and intelligently do more with less. And…we are going to show you how the power of Watson can help you and your teams achieve business outcomes. Have you started down this new road with us, or are you leading the pack? Co-create alongside IBM and join a growing ecosystem of partner and customer developers with a rich new set of APIs, points of extensibility, and customizations. Not a coder…no problem! Connections’s focus on no/low code development tools allows innovators at all coding levels to build applications they need to get work done. Danielle Baptiste and Ann-Marie Darrough are the respective Directors of Offering Management for IBM Connections and IBM Watson Work. These real Wonder Women will inspire business leaders, users, and application developers alike to break down silos by connecting people with people, people with ideas, and people with cognitive systems on our integrated collaboration platform.

1. IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation
Ann-Marie Darrough
Director, Offering Management
IBM Watson Work
IBM Watson Workspace

2. 2
Collaboration is
evolving
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

3. The problem:
Information overload
100-150
Unread messages
20-25
Active chat conversations
Content
From third-party apps
Links
Pointing to external sources
Files
Shared amongst teams
All
Happening
in Real-time

4. 4
The solution:
Intelligent
workstream
collaboration
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

5. 5
What is IBM
Watson Workspace?
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

6. 6
Real-time collaboration with the built-in power of Watson
• Persistent, group and direct
messaging
• File sharing and storage
• Searchable history
• Notifications + See who’s
available
• Native apps for all your
devices
• Apps & custom integrations
• Open API’s for developers
• Enterprise grade single
sign-on
• Built-in Watson cognitive
technology enables users
to focus on what’s
important.
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

7. 7
IBM Watson Workspace:
Understands, reasons & learns from your conversations
IBM Watson Workspace
Conversations &
Collaboration Spaces
Understand Business
Conversations
Take ActionsTrainable Extensible
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

8. 8
Cognitive APIs App APIs
IBM Watson Work Services
Understand
Business
Conversations
Take Actions
Conversations &
Collaboration Spaces
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation
The open platform: IBM Watson Work Services
IBM Watson
Workspace
Industries Applications
Healthcare, Retail, Distribution,
Industrial, Financial services, etc
Email, Social, IoT, Voice/Video, CRM
Talent Management, Marketing, etc

9. Open platform & APIs for application and data integration
9
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

10. 10
Watson Workspace + IBM Verse & Connections
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation
From Verse or Connections cloud, click to
start direct message in Watson Workspace.

11. 11
Integrating Microsoft Outlook with Watson Workspace
Select a space
Share your email
with space(s) or
create a new
space right from
your Outlook
inbox.
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

12. Planned Integration: October/November 2017
Connections File Picker from Workspace
- Users share a file from Connections within a space
Plans Subject To Change

13. Planned Integration: December 2017
Connections Files integration
– Users can share a file into a space from Connections Files
Plans Subject To Change

14. Connections - Workspace Integrations
What’s important to you?
Take our survey:
https://ibm.biz/cnx_wws

15. 15
How cognitive sets
Watson Workspace
apart
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

16. 16
How is cognitive used in Watson Workspace?
Focus on what
matters most
Take action
Streamline
business
processes
Moments highlight what’s
important to help you focus.
Recommends actions you
can take, using your tools,
without leaving the
conversation.
Trained to understand
the dialect of your
industry and job role
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

17. 17
Watson highlights what’s important with Moments
Pivot from a lengthy conversation
To a smart summary with ‘Moments’
Moments automatically summarize team
conversations, and highlight key action
items.
Actions are identified
and highlighted
Conversations are
summarized

18. 18
Watson identifes actionable language : Action fulfillment
To a smart summary with ‘Moments’
Watson automatically recognizes key insights and actionable language in the conversation and recommends
next steps (in a private dialog) users can take in context, saving time and maintaining focus. Users decide what
to share back with the space.

19. 19
Take the siloed,
non-cognitive
applications you
use today …
CRM
ERP
Email
Content
Management
Talent
Management
Online
Meetings
Business
Analytics
Marketing
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

20. 20
CRM
ERP
Email
Content
Management
Talent
Management
Online
Meetings
Business
Analytics
Marketing
Watson Workspace
provides the cognitive
glue that filters out the
noise and helps you
focus on what matters
to you.
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

21. IBM Watson Workspace helps streamline your
business processes
21
Incorporate Watson into your
collaborative processes and workflows
• Train Watson to understand your
job roles and industry jargon
• Integrate with your data and
custom apps
Customer
support
Contracts
Sales
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

22. 22
Business solution
examples
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

23. Business Solution
Examples
“The art of the possible”
23
• Sales: opportunity/deal
room
• Customer support: case
resolution
• Marketing: resolve
social media sentiment
• Supply Chain: supply
chain incident
• Security: threat
violation
• Call center: L1, L2, L3
integration
• Insurance: regulatory
complaint
• Enterprise: reduce
email dependency
IBM Watson Workspace
• Finance: fraud incident,
risk management
• Human resources:
employee engagement
• Industrial: safety
incidents
• Consumer: new product
information
• Telecom: field service
incidents
• IT/Devops: outages,
SWATs, etc
• Procurement: minimize
duplication/redundancies
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

24. IBM Supply Chain Insights with Resolution Rooms powered by Watson Workspace
In Preview Now

25. 25
Watson Workspace
Service Plans &
features
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

26. Future
offering
End of Q4 ,2017
Watson Workspace
Essentials "plus"…
• Embedded Audio, Video
and Screen sharing
• Space templates
Plans are subject to change.
26
Watson
Workspace
Essentials
Available now
All the core capabilities in
Watson Workspace
Preview plus…
• Managed guest access
• Enterprise support
• Service Level Agreement
• Member provisioning and
de-provisioning
• SAML Single sign-on
• Administrative controls
20GB storage per user
Watson Workspace
Service Plans Watson
Workspace
Preview
Available now
• Persistent group chat
• 1:1 direct messaging
• Searchable history
• File sharing & storage
• Apps and integrations
• Open APIs
• Built-in Watson
cognitive technology
1GB storage per user
No enterprise management
Online help center & forums
ENTERPRISEFREE ENTERPRISE

27. Designs are subject to change
IBM Confidential, 2017
Q4 Workspace “Plus”
(subject to change)
You can join the video and
see others that have video
enabled

28. Designs are subject to change
IBM Confidential, 2017
Q4 Workspace “Plus”
(subject to change)

29. Watson Workspace Templates
IBM Confidential, 2017
Future Workspace “Plus”
(subject to change)

30. Resolution Room Template Objectives
Less mail, fewer phone calls, and faster response
Engage the right people, reduce process escapes
Engagement
Participants are
recommended according to
prior experience, and
invitees receive targeted,
summarized notifications to
keep up with their rooms
Collaboration
Synchronous group chat
supersedes scattered
emails and instant
messaging as the preferred
way of working together to
solve problems
Summary
No more hunting for
problem summaries or
status, asking for
updates, or wondering
what is going on
History
Similar and related rooms
will be shown to the users
– learn from the past, and
help bring new employees
up to speed
Playbooks
Analytics will learn how
problems are resolved by
business area, and make
suggestions about how to
handle similar problems
in the future
IBM Confidential
Cognitive
Ubiquitous Watson
cognitive services and
domain-specific apps/bots
add domain-aware virtual
agents and intelligence
Future Workspace “Plus”
(subject to change)
IBM Confidential, 2017

31. 31
Demonstration
How a financial advisor catches up after a morning of client meetings…
Setup
• A financial advisor on Ed Elamon’s team at Greenwell Bank
• After a morning of back to back client meetings and lunch, how do I quickly
catchup and focus on what matters most?
My desired outcomes:
1. Improve revenues and profits
2. Improve client loyalty and retention
3. Increase innovation
4. Improve transparency and risk management

32. 32
Discover Watson Workspace ibm.com/marketplace/watson-workspace
ibm.com/watsonworkspace

33. 33
Get started, learn and build
help.workspace.ibm.com
developer.watsonwork.ibm.com

34. Work is
better with
Watson
34IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation