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Belsoft Collaboration Day 2018 - Watson Workspace Übersicht

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IBM hat mit IBM Watson Workspace eine Cloud-basierte Kommunikationsplattform am Start, welche sich vor allem dank der Integration von KI von anderen Lösungen abhebt.

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Belsoft Collaboration Day 2018 - Watson Workspace Übersicht

  1. 1. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch Watson Workspace Overview Sandra Bühler
  2. 2. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 2 5 What is IBM Watson Workspace? IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation
  3. 3. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 3 20 Understand Business Conversations Take Action App APIs IBM Watson Work Services Platform Conversation Discovery Compare + Comply Knowledge Query Tone Analysis Personality Insights Visual Recognition Speech Document Conversion Nat. Language Understanding Nat. Language Classifier + more... IBM Watson Template APIs IBM Watson Workspace Intelligent Workstream Collaboration Structured solutions Watson Workspace Platform Industries Applications CRM, Sales, Talent, Marketing, Service MGMT, IOT, Supply chain… Cognitive APIs
  4. 4. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 4 IBM Watson Workspace Workstream collaboration with the built-in AI power of Watson • Persistent, group and direct messaging • File sharing and storage • Searchable history • Notifications + See who’s available • Native apps for all your devices • Apps & custom integrations • Open API’s for developers • Enterprise grade single sign- on • Built-in Watson AI technology enables users to focus on what’s important. 16IBM Watson Workspace & Work Services / March 2018 / © 2018 IBM Corporation
  5. 5. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 5 19 IBM Watson Workspace: Intelligent Collaborative Spaces IBM Watson Workspace Conversations Collaboration Spaces Understand Business Conversations Take Actions Trainable Extensible Business Solution Templates IBM Watson Workspace & Work Services / March 2018 / © 2018 IBM Corporation
  6. 6. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 6 22 Watson highlights what’s important with Moments Pivot from a lengthy conversation To a smart summary with ‘Moments’ Moments automatically summarize team conversations, and highlight key action items. Actions, decisions and questions are identified and highlighted Conversations are summarized
  7. 7. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 7 23 Watson identifes actionable language : Action fulfillment To a smart summary with ‘Moments’ Watson automatically recognizes key insights and actionable language in the conversation and recommends next steps (in a private dialog) users can take in context, saving time and maintaining focus. Users decide what to share back with the space.
  8. 8. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 8 IBM Watson Workspace Templates* Meet the repeatable patterns of different teams • Easy to create and customize • Low code, open APIs and tools • Leverage standalone, or part of an existing solution • Extensible by clients, ISVs, SIs • e.g. IBM Supply Chain Insights with Resolution Rooms • Focus for increasing speed of resolution • Bringing specialized team together for specific business problems • AI to improve business processes • Learn from the collaboration to add to recommend content & add to existing content to improve for future cases. IBM Watson Workspace & Work Services © 2018 IBM Corporation *Coming Soon
  9. 9. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 9 Business Solution Template Objectives Less mail, fewer phone calls, and faster response Engage the right people, reduce process escapes Engagement Participants are recommended according to prior experience, and invitees receive targeted, summarized notifications to keep up with their rooms Collaboration Synchronous group chat supersedes scattered emails and instant messaging as the preferred way of working together to solve problems Summary No more hunting for problem summaries or status, asking for updates, or wondering what is going on History Similar and related rooms will be shown to the users – learn from the past, and help bring new employees up to speed Playbooks Analytics will learn how problems are resolved by business area, and make suggestions about how to handle similar problems in the future IBM Confidential Cognitive Ubiquitous Watson cognitive services and domain-specific apps/bots add domain-aware virtual agents and intelligence
  10. 10. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 10
  11. 11. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 11
  12. 12. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 12
  13. 13. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 13
  14. 14. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 14
  15. 15. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 15
  16. 16. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 16
  17. 17. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch A Preview – Work in Progress – Watson Workspace Templates* 17
  18. 18. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 18
  19. 19. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 19 40 External collaboration architected into Workspace from start Enterprise management for IT to control guests in spaces License flexibility – unlimited free guest access Watson Workspace managed guest access for cross-organization teams
  20. 20. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch 20
  21. 21. © 2018 Belsoft Collaboration AG | www.belsoft-collaboration.ch Want to know more? Get in touch with us

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