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Summer 2013
Master of Business Administration in Healthcare Services Management - Semester 4
MH0057 - Management of Healthcare Human Resources- 4 Credits
(Book ID: B1321)
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately
of 400 words. Each question is followed by evaluation scheme.
Q1. Explain the opportunities and challenges in healthcare HRM. 10 marks
(Explanation of oppurtunities-5 marks, Explanation of challenges-5 marks)
Answer : Opportunities in healthcare HRM :
Within many health care systems worldwide, increased attention is being focused on human resources
management (HRM). Specifically, human resources are one of three principle health system inputs, with the other
two major inputs being physical capital and consumables . Human resources, when pertaining to health care, can
be defined as the different kinds of clinical and non-clinical staff responsible for public and individual health
intervention
Q2. Discuss employee grievance systems in healthcare. 10 marks
(Causes of grievances-2 marks, Need for grievance procedure-4 marks, Pre-requisites of a grievance
mechanism-4 marks)
Answer : Cause of grievance :
In a workplace, the managers must sometimes take actions against their workers. They may do so because the
worker has been doing bad work or because the worker has been breaking rules (such as coming to work late). It is
often the case that workers who are disciplined in this way feel that they are being unfairly targeted. They often
feel that the manager has something personal (as opposed to work-related) against them that has led to the
discipline. This feeling often leads to the filing of grievances.
Q3. Transactional analysis is important in hospitals – Justify. 10 marks
(Meaning -2 marks, Explanation-8 marks)
Answer : Transactional analysis :

2. Transactional analysis was developed by Eric Berne and is a widely recognized form of modern psychology. Both
client and therapist engage in a contract that outlines the desired outcome the client strives to achieve through
therapy. They then rely on their adult beings to identify and examine various thoughts, behaviors and emotions
that hinder the client’s ability to thrive. The atmosphere that supports transactional analysis is one of comfort,
security and respect.
Q4. Explain the process involved in HR audit. 10 marks
(Phases-4 marks, Components-4 marks, Checklist-2 marks)
Answer : Phases in HR Audit :
HR audit process is conducted in different phases. These phases include:
1. Pre-Audit Information:
This phase involves the acquiring and review of relevant HR manuals, handbooks, forms, reports and other
information. A pre-audit information request is forwarded to the client who compiles the necessary information for
review by our auditor.
Q5. Explain the concept of collective bargaining in healthcare organisations. 10 marks
(Definition -1 mark, Explanation-9 marks)
Answer : Collective bargaining :
The term collective bargaining refers to a good-faith business mechanism people use to reach an agreement.
Through basic negotiation and other techniques, the people involved find solutions to work-related issues such as
vacation time, pay, work hazards, training and work hours that ultimately benefit everyone. People call these
processes “collective” because the opinion and well-being of the whole group, or collective, is involved.
Q6. What is manpower planning? Explain the steps followed in manpower planning. 10 marks
(Definition-2 marks, Explanation -8 marks
Answer : Manpower planning:
Manpower Planning which is also called as Human Resource Planning consists of putting right number of people,
right kind of people at the right place, right time, doing the right things for which they are suited for the
achievement of goals of the organization. Human Resource Planning has got an important place in the arena of
industrialization. Human Resource Planning has to be a systems approach and is carried out in a set procedure. The
procedure is as follows: