01 - Requirements.docx
Requirements:
Font: Times New Roman
Size: Font size 12
Spacing: Single
12 APA Style reference and In-text citation
Minimum of 1500 words (References are not included in the 1500 words, but only the content of the written report)
PLEASE READ THE “Appendix.pdf” for your reference
Assessment Task 1: WRITTEN REPORT
BSBLDR511 - Develop and use emotional intelligence
For this task, you have to write a report detailing how you could develop and use emotional intelligence in the workplace. For the purpose of developing understanding on Emotional Intelligence, you can refer to the learning resources provided in the Appendix.pdf
ASSESSMENT 1: WRITTEN REPORTFirst page only is for Executive Summary:EXECUTIVE SUMMARY (170 words)
In this section, this is a summary containing all the main findings and conclusions. This is what a person will think of what the report is saying and decide if that person will read it all. It is not to be confused with introduction. You need to explain in brief about the whole report in here. INTRODUCTION (130 words)
Explain in brief about the background of the organisation of your choice or your own company that you are working for.REPORT ANALYSIS (1100 words)
Give overall review of the report which you are going to discuss in here.
Note* in the body section, please paraphrase the question and make a header for each question
Another NOTE - For all the questions, please answer all the question from 1 to 6 according to your experience to your workplace or to a company you are currently working at. Don’t just give a general answers or idea
For the questions 1 and 2, please answer the question and make a subheading to the answers
I provided you the samples below
1 Answer
1a. Answer
1b. Answer
1c. Answer
1d. Answer
1e. Answer
2 Answer
2a. Answer
2b. Answer
2c Answer
Only do this format for questions 1 and 2
For all the questions, please answer all the question from 1 to 6 according to your experience to your workplace or to a company you are currently working at. Don’t just give a general answers or idea
CONCLUSION (100 words)
Explain conclusion here.REFERENCE LIST
Give minimum 12 references (must be in APA Style referencing format) and In-text citations.
02 - Questions.docx
BSBLDR511 - Develop and use emotional intelligence
TASK 1 – Written Report
For this task, you have to write a report detailing how you could develop and use emotional intelligence in the workplace. For the purpose of developing understanding on Emotional Intelligence, you can refer to the learning resources provided in Appendix.
Your report must include the details on the following:
1. How your emotions impact others in your workplace? This includes:
a. Identifying your strengths and weaknesses in relation work
b. Identifying the things that stress you at work and impact on your ability to work
c. Identifying the behaviours that you display that encourage others to behave appropriately at work
d. Include a self-ref.
01 - Requirements.docxRequirementsFont Times New RomanSi.docx
1. 01 - Requirements.docx
Requirements:
Font: Times New Roman
Size: Font size 12
Spacing: Single
12 APA Style reference and In-text citation
Minimum of 1500 words (References are not included in the
1500 words, but only the content of the written report)
PLEASE READ THE “Appendix.pdf” for your reference
Assessment Task 1: WRITTEN REPORT
BSBLDR511 - Develop and use emotional intelligence
For this task, you have to write a report detailing how you could
develop and use emotional intelligence in the workplace. For
the purpose of developing understanding on Emotional
Intelligence, you can refer to the learning resources provided in
the Appendix.pdf
ASSESSMENT 1: WRITTEN REPORTFirst page only is for
Executive Summary:EXECUTIVE SUMMARY (170 words)
In this section, this is a summary containing all the main
findings and conclusions. This is what a person will think of
what the report is saying and decide if that person will read it
all. It is not to be confused with introduction. You need to
explain in brief about the whole report in here.
INTRODUCTION (130 words)
Explain in brief about the background of the organisation of
your choice or your own company that you are working
for.REPORT ANALYSIS (1100 words)
Give overall review of the report which you are going to discuss
in here.
Note* in the body section, please paraphrase the question and
2. make a header for each question
Another NOTE - For all the questions, please answer all the
question from 1 to 6 according to your experience to your
workplace or to a company you are currently working at. Don’t
just give a general answers or idea
For the questions 1 and 2, please answer the question and make
a subheading to the answers
I provided you the samples below
1 Answer
1a. Answer
1b. Answer
1c. Answer
1d. Answer
1e. Answer
2 Answer
2a. Answer
2b. Answer
2c Answer
Only do this format for questions 1 and 2
For all the questions, please answer all the question from 1 to 6
according to your experience to your workplace or to a company
you are currently working at. Don’t just give a general answers
or idea
CONCLUSION (100 words)
Explain conclusion here.REFERENCE LIST
Give minimum 12 references (must be in APA Style referencing
format) and In-text citations.
02 - Questions.docx
BSBLDR511 - Develop and use emotional intelligence
TASK 1 – Written Report
3. For this task, you have to write a report detailing how you could
develop and use emotional intelligence in the workplace. For
the purpose of developing understanding on Emotional
Intelligence, you can refer to the learning resources provided in
Appendix.
Your report must include the details on the following:
1. How your emotions impact others in your workplace? This
includes:
a. Identifying your strengths and weaknesses in relation work
b. Identifying the things that stress you at work and impact on
your ability to work
c. Identifying the behaviours that you display that encourage
others to behave appropriately at work
d. Include a self-reflection and feedback from others and
discuss how you could improve your emotional intelligence for
work
2. How you can improve your emotional intelligence to combat
the impact on colleagues and clients. This should include a
discussion on:
a. How you respond to the emotional state of colleagues
b. How culture influences people’s reactions to different
situations
c. How you would deal with others who became emotional in
the workplace
3. List two (2) people in your workplace and identify their
emotional strengths and weakness.
4. How do you deal with these people?
5. How you could you assist them to develop emotional
intelligence?
6. How you could you utilise your emotional intelligence to
maximise a team’s outcomes?
Appendix.pdf
4. Using emotional intelligence in fire leadership
Lorber, Jo-Ann . Fire Chief ; Atlanta (Feb 5, 2013).
ProQuest document link
ABSTRACT
According to Goleman, there are five main elements to
emotional intelligence: Self-awareness Self-regulation
Motivation Empathy Social skills The more that you, as a
leader, manage each of these areas, the higher your
emotional intelligence will be.
FULL TEXT
What comes to mind when you think about the "perfect leader?"
You most likely picture someone who never lets
his or her temper get out of control, whatever the problem. You
also may think of someone who has complete trust
in his or her staff, always speaks kindly, listens to the team, is
easy to talk to, and always makes informed
decisions. These are the qualities of someone with a high degree
of emotional intelligence.
Emotional intelligence is the ability to understand and manage
both your own emotions, and those of the people
5. around you. Individuals with a high degree of emotional
intelligence usually know what they're feeling, what this
means, and how their emotions can affect other people.
RELATED: The sum of all traits
For leaders, having emotional intelligence is essential for
success. After all, who is more likely to succeed: a leader
who shouts at his or her team when stressed, or a leader who
stays in control and calmly assesses the situation?
Daniel Goleman, an American psychologist, helped make the
idea of emotional intelligence popular in the 21st
century. According to Goleman, there are five main elements to
emotional intelligence:
Self-awareness
Self-regulation
Motivation
Empathy
Social skills
The more that you, as a leader, manage each of these areas, the
higher your emotional intelligence will be. Let us
examine each element in a little more detail.
Self-awareness. If you're self-aware, you always know how you
6. feel, and you know how your emotions and your
actions, can affect the people around you. Being self-aware
when you're in a leadership position also means having
a clear picture of your strengths and weaknesses. Additionally,
it means that you have humility.
Now you ask - How can I improve on my self-awareness? It
only takes two simple steps to improve. First, keep a
journal. Spend a few minutes each day writing down your
thoughts, or ask your intelligent assistant, (Siri), or
whatever app you may have on your phone, to make the notes.
This can move you to a higher degree of self-
awareness. Second, just slow down. When you experience anger
or other strong emotions, slow down and examine
why. Remember, not matter what the situation, you can always
choose how you react to it.
Self-regulation. Leaders who regulate themselves effectively
rarely verbally attack others, make rushed or
emotional decisions, stereotype people, or compromise their
values. Self-regulation is all about staying in control.
This element of emotional intelligence also covers a leader's
flexibility and commitment to personal accountability.
https://search.proquest.com/docview/1284270667?accountid=13
552
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So how can you improve your ability to self-regulate? First, by
knowing your values. Spend some time examining
your "code of ethics." If you know what's most important to
you, then you probably won't have to think twice when
you're faced with a moral or ethical decision - you'll make the
right choice. Hold yourself accountable is the second
step. If you tend to blame others when something goes wrong,
stop. Make a commitment to admit to your
mistakes and face the consequences, whatever they are. You
will most likely sleep better at night, and you'll
quickly earn the respect of those around you. The third step is
practice being calm. The next time you're in a
challenging situation, be very aware of how you act. Do you
relieve your stress by shouting at someone else or
slamming doors? Practice deep-breathing exercises to calm
yourself. If you're not into deep breathing, write down
all of the negative things you want to say, and then rip it up and
throw away. Expressing these emotions on paper
is better than speaking them aloud to your subordinates or team.
Motivation. Self-motivated leaders consistently work toward
their goals, and have extremely high standards for the
8. quality of their work.
To improve your motivation you must first re-examine why you
are doing your job. It's easy to forget what you
really love about your career. So, take some time to remember
why you wanted this job. If you're unhappy in your
role, try the five (5) why's technique to find the root of the
problem. Starting at the root often helps you look at your
situation in a new way. Secondly, know where you stand.
Determine how motivated you are to lead. Thirdly, be
hopeful and find something good. Motivated leaders are usually
optimistic no matter what they face. Every time
you face a challenge, or even a failure, try to find at least one
good thing about the situation. There's almost always
something positive - you just have to look for it.
Empathy. For leaders, having empathy is critical to managing a
successful team or organization. Leaders with
empathy have the ability to put themselves in someone else's
situation. They help develop the people in their work
group/team, challenge others who are acting unfairly, give
constructive feedback, and listen to those who need it.
To improve your empathy in the workplace or in the social
setting you need to put yourself in someone else's
position while they are talking or explaining the situation. The
next thing is to pay close attention to body language,
9. especially yours. Body language tells others how you really feel
about a situation or vice versa. Finally, respond to
feelings. If you ask someone to work late again, and they agree,
but you hear disappointment in their voice.
Respond by addressing their feelings. Tell them you appreciate
how willing they are to work extra hours, and that
you are just as frustrated about working late too. Possibly give
them some flextime.
Social skills. Leaders who do well in this element of emotional
intelligence are great communicators. They're just
as open to hearing bad news as good news, and they're experts
at getting their team to support them and be
excited about a new mission or project.
Leaders who have good social skills are also good at managing
change and resolving conflicts diplomatically.
They're rarely satisfied with leaving things as they are, but
they're also not willing to make everyone else do the
work. They set the example with their own behavior.
So, how can you improve your leadership by building social
skills? The three key points to improving your social
skills are: learn conflict resolution, improve your
communication skills, and learn how to praise others. Learning
how to effectively praise others is a fine art, but well worth the
10. effort.
Thanks to the many challenges and opportunities that arise
when working with others, leaders must have a solid
understanding of how their emotions and actions affect the
people around them. The better a leader relates to and
works with others, the more successful he or she will be.
DETAILS
Subject: Emotions; Leadership; Motivation; Emotional
intelligence
Publication title: Fire Chief; Atlanta
LINKS
Linking Service
rved.
Terms and Conditions Contact ProQuest
Publication year: 2013
Publication date: Feb 5, 2013
Publisher: Praetorian Digital
Place of publication: Atlanta
11. Country of publication: United States, Atlanta
Publication subject: Fire Prevention
ISSN: 00152552
Source type: Trade Journals
Language of publication: English
Document type: News
ProQuest document ID: 1284270667
Document URL:
https://search.proquest.com/docview/1284270667?accountid=13
552
Copyright: Copyright Penton Media, Inc. Feb 5, 2013
Last updated: 2016-11-19
Database: SciTech Premium Collection,ProQuest
Central,ProQuest Central
https://search.proquest.com/docview/1284270667?accountid=13
552
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